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1. POIMS
   The Art of Automated Management in the 21st Century
   
   Management is the "art" of blending people and technical skills to set objectives, plan, act, analyse and adjust. Since management cannot be automated, this paper explains a strategy for adding "art" to technology, so that the balance is restored between thinking, as the creative dimension of managing using an "intelligence" role, and the constant foraging on information in meetings, calls and email. The "art" is formulating a design that blends tools, management science and good practice in a way that makes people effective knowledge workers, which Peter Drucker maintains is the ultimate craft of civilization.
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2. Communication Metrics
   New World Order Needs Old Time "Religion"
   
   In the 4th century BC, Aristotle discovered a timeless secret. Today, the new reality of the 21st century presents a quantum leap in faster technology that compresses time and distance. This monumental achievement creates a new world order piling up mountains of information that overwhelms mental biology in a frenzy of meetings, calls, and documents that are rarely checked, and never aligned with objectives, requirements, and commitments. As a result, Aristotle's ancient law escalates error, conflict, and crisis that paralyze productivity, becasue nobody has time to think. The locality principle under the second law of thermodynamics helps solve the problem. Intelligence support technology that empowers people to "connect the dots" of cause and effect in daily working information transforms disorder of rising entropy into the power of knowledge that controls the future. Leadership with a broader vision helps people step over the rubicon to a culture of knowledge where the link between technology and religion offers a new age of enlightenment.
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3. SDS Typical Day Scenario
   
   Explains how SDS improves handling of daily working information from calls, meetings and documents to create useful knowledge. Several specific scenarios illustrate how SDS is applied to daily work in different situations, and how resistance to change can be overcome.
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4. Features, Benefits and Schematic of the SDS Program
   
   A guide to augment human intelligence for a practice of Communication Metrics. Scope and work flow for Knowledge Management are presented using the SDS program to enable the science of Communication Metrics that complements the practice of accounting.
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5. Dialog, Documents and Human Memory
   A Legal Perspective on Augmenting Human Memory
   
   Cognitive science and the practice of law have a common method of examining communication. Science connects information to form patterns of cause and effect. The law is similarly concerned with "causation." These common denominators can be leveraged to yield a theory of Knowledge Space that improves management productivity by using technology to organize management details in a similar way that dimensional space is used by architects and engineers to ensure the correctness of construction details. A derivative concept of Concurrent Discovery is developed that avoids mysterious mistakes commonly attributed to Murphy's Law in daily management.
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6. Leadership with Broader Vision
   Technology Empowers Intelligence for Working Smarter Not Harder
   
   Planning for a professional event, sponsored by the Project Management Institute (PMI), sets an aggressive agenda for meeting the challenge of the 21st century to begin the journey of transformation from information to a culture of knowledge. The first step is a new kind of technology that augments intelligence. Powerful new tools are essential for performing the heavy lifting that empowers people to convert mountains of information into a garden of knowledge that strengthens collaboration. The critical step, however, is leadership with a broader vision to shape new skills, roles and relationships for putting intelligence to work on the job every day.
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7. Reengineering to Win in a Global Economy
   New Needs, New Roles, New Skills for Effective Leadership
   
   The executive mindset is often an obstacle to effective leadership. The opportunity to reengineer by improving management productivity and earning capacity, using Knowledge Space, is explained as an alternative to the quick fix of downsizing.
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8. Asilomar Redux, a Case Study
   Give Me Men to Match My Mountains
   
   Management theory and practice are explored to illustrate the critical role of leadership in accomplishing the "alignment" metric for communication that is essential for effective management.
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9. Tools and Skills for "Business Intelligence"
   U.S. Army Corps of Engineers Report, March 28, 1997
   
   Government reports on a case study implementing Communication Metrics for proactive risk management. The challenge of integrating an "intelligence" role with existing culture to achieve productivity gains are reviewed. Advantages of technology for a paperless office and feedback metrics are weighed against fear of accountability.
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10. Cost Saving Metrics, Preparing for New Realities of the 21st Century
    U.S. Army Corps of Engineers Report, October 7, 1997
    
    Government calculates cost savings showing ROI of 10:1 using Communication Metrics. Calculating management productivity focuses on reducing "rework" caused by mistakes in conversation and email due to lack of organization, analysis and alignment with objectives and requirements. Adding intelligence reduces guess and gossip that escalates management time and costs of production in industries that are knowledge intensive (e.g., government, insurance, finance, construction, technology). Adding "metrics" to communication prepares for the new realities of the 21st century that brings increased risks due to complexity of managing more and faster information.
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11. Communication Metrics Enduring Solution at DNRC
    Organizational Memory pays dividends reducing high cost of bumbling
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    Govenment executive recounts ten (10) year experience using SDS that found transforming government to apply intelligence support for good management practices is not easy, but pays important dividends when deployed over many years. This makes organizational memory a powerful new ally for leadership with a broader vision to discover critical details that influence results, like a scientist using a microscope to discover the secrets of life. Bureaucracy is designed to resist change, so be prepared to buck City Hall in overcoming the siren song of the status quo that fears accountability for mistakes more than tragedy of loss, conflict, crisis and calamity from continual mistakes. This report from the front lines of daily management chronicles requirements for new skills to pilot the new tools of management in the 21st century.
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12. Reducing the High Cost of Medical Mistakes
    Intelligence solves common cause of mistakes in business and government
    
    Medical mistakes cause death and injury 300% greater than automobile and airplane accidents combined, yet far more mistakes occur in industry and government. Limited time that causes information overload compounds meaning drift which makes communication the greatest risk in human endeavors, exemplified by the Telephone Game, and applied in daily management as guess and gossip, hunch and hope, expediting and problem handling. Technology that lifts human intelligence is the only solution. However, meaning drift defers and transfers responsibility for mistakes, creating a powerful cultural dynamic of ignorance and fear that spawns denial of the need for proactive risk management. Leadership with a broader vision is an essential ingredient of Communication Metrics that adds intelligence to daily management to break out of the continuous cycle of error.
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13. Plato, Aristotle and the Bottom Line
    Reducing Mistakes is No Accident -- Be Prepared!
    
    Peter Drucker observes that managers today are giving up trying to improve communication because mistakes seem inevitable due to bad luck and high risk. Others say being prepared is proactive risk management that brings better luck. The lineage of this solution dates to the time of Plato and Aristotle in the origins of education that teaches literacy avoids mistakes from misunderstandings in speaking, by using alphabet technology. POIMS is a new technology that adds organization, alignment and summary connected to detail, which enhances traditional use of the alphabet for analysis. These cognitive enhancements add intelligence to management that enable people to be prepared which brings good luck that reduces mistakes and improves earnings.
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14. 7 Wonders of the World + 2 + 1
    Transformation from Information to a Culture of Knowledge
    
    Most species share seven (7) natural traits that make sentient life a wonder of the universe. Two powerful technologies augment intelligence to elevate one species to a position of vast dominence out of all porportion to common physical capacities. Here is a humorous look at evolutionary forces and self-interest dynamics that drive the synergy between community and communciation. Over the past few thousand years, spoken language has been strengthened by alphabet technology. Indeed, literacy is a wonder of cognitive wizardry that makes people superhuman compared to the life of pre-literates. As a result, civilization today rests on the 7 wonders we share with other species, plus two (2) more that are unique to humans: spoken language and literacy that make information technology a powerful force in daily life. What then lies beyond the current horizon of human cognitiion, and what cultural forces must be overcome to take the next step from information to a culture of knowledge? Is there yet another step to explore in the mathematics of 7 + 2 + 1?

Updated: Aug 27, 2000