CONTACTS 
0201 - JPS Net                              800 711 5353 fax or 800...
020101 - Mr. Bruce Newland; Manager  =916 810 8913
020102 - Biz Tech Services =415 376 0121
0202 - JPS Net                              800 711 5353 fax or 800...
020201 - Mr. Dave Zillner; JPS Technical Support Supervisor
020202 - dzilner@corp.jps.net
020203 - Biz Tech Services =415 376 0121

SUBJECTS
Cannot log onto Server for FTP
Directory Access Denied, 991220
Virtual Directory Listing
Slow FTP Connection, 991221
Uploading, Downloading Files
WS_FTP Host Name/Address

1008 -    ..
1009 - Summary/Objective
1010 -
101001 - Follow up ref SDS 38 0000, ref SDS 37 0000.
101002 -
101003 - The service that was disconnected yesterday is virtual directory
101004 - listing.  Service was restored after discussion with Dave, a technical
101005 - support supervisor.  Received ref DRT 1 0001 indicating it was a
101006 - mistake turning this off, ref SDS 0 3984, contrary to the report
101007 - yesterday that it was done at the request of customers to enhance
101008 - security, and to correct a prior configuration mistake.  Called in the
101009 - evening to expedite restoration of service. ref SDS 0 4836  Received
101010 - letter later at night reporting service restored.  Record shows need
101011 - redundancy using dual control of the record to avoid risk of bumbling,
101012 - explained below. ref SDS 0 6935
101013 -
101014 - Dave also explained we need to use the domain name rather that the
101015 - server port address for the Host Name/Address in the ftp program, in
101016 - order to expedite connection. ref SDS 0 0238
101017 -
101018 -    [On 991228 Bruce called about this issue. ref SDS 39 0001]
101019 -
101020 -    [On 000219 problem occurred again. ref SDS 40 0001]
101021 -
101022 -
1011 -
1012 -
1013 - Discussion
1014 -
101401 -  ..
101402 - JPS Restores Access to Welch Directories
101403 -
101404 - Follow up ref SDS 38 4425, ref SDS 37 4425.
101405 -
101406 -
101407 -                          Corp Web 1
101408 -
101409 -
101410 - ...by JPS on 990426. ref SDS 29 0668
101411 -
101412 -
101413 -      ..
101414 -     Background
101415 -
101416 -     On 990426 received letter from Bruce Newland saying he admires
101417 -     Communication Metrics that delivers "intelligence" on the
101418 -     Internet. ref SDS 29 9400
101419 -
101420 -     This method requires access to directories, as agreed with JPS in
101421 -     signing up for service on 990309. ref SDS 3 5633
101422 -
101423 -     Bruce said to contact him if there is anything further needed to
101424 -     make the service satisfactory. ref DRP 1 0001
101425 -
101426 -
101427 -  ..
1015 -
1016 -
1017 - 0927 called JPS
1018 -
101801 - Talked to Gary.
101802 -
101803 - Asked for help contacting the person taking Bruce's calls today.
101804 -
101805 - Gary asked me to hold on.
101806 -
101807 - Ken came on the line.
101808 -
101809 - He tried to access our web site and discovered the problem reported
101810 - last night. ref SDS 38 3021
101811 -
101812 - Ken asked me to hold on while he investigates a course of action.
101813 -
101814 - Ken came back online and said JPS will solve our problem.
101815 -
101816 - He wants to transfer me to Dave in level 2 support.
101817 -
101818 - Got disconnected.
101819 -
101820 - Had to call back; this took another 20 minutes waiting in the que.
101821 -
101822 - Talked to Dave.  He transferred me to another Dave.
101823 -
101824 - Talked to Dave Zilner.
101825 -
101826 - Dave advised that we have had...
101827 -
101828 -
101829 -                      virtual directory listing
101830 -
101831 -
101832 - ...but that yesterday this was turned off on our server to enhance
101833 - security, as reported by David last night. ref SDS 38 6760  (I think
101834 - this is a third David)
101835 -
101836 - Upon discussion, Dave noticed that we don't need security; we need
101837 - access to directories.
101838 -
101839 - Dave will contact the network people to see what can be done to
101840 - restore the service.
101841 -
101842 - Dave will call back or send an email to explain the solution.
101843 -
101844 -
101845 -  ..
101846 - Slow Log On to FTP Operations Needs Virtual Domain Name
101847 -
101848 - I explained delays the past few days accessing the web site for FTP
101849 - oeprations.
101850 -
101851 - Dave advised that JPS and the industry are moving toward virtual
101852 - Domain names rather that port addresses, because there is a limited
101853 - number of port addresses.
101854 -
101855 - Open the ws_ftp pro program.  Select WS_FTP32 and select properties.
101856 -
101857 - Set Host Name/Address to the domain name...
101858 -
101859 -
101860 -                        ftp.welchco.com
101861 -
101862 -
101863 - ...rather than specific server port address.
101864 -
101865 -
101866 -
101867 -  ..
1019 -
1020 -
1021 - 1443 received letter
1022 -
102201 - Received a letter, ref DRT 1 0001 from Dave saying there is no reason
102202 - for turning virtual directory listing off on the server for our
102203 - account.  He said it will be restored later today.
102204 -
102205 - This conflicts with the report last night that this problem could not
102206 - be fixed, because a lot of other customers wanted to deny access to
102207 - empty directories, security and so on... ref SDS 38 1276
102208 -
102209 -
102210 -  ..
1023 -
1024 -
1025 - 1943 called JPS
1026 -
102601 - Work has not yet been performed.
102602 -
102603 - Talked to Matt.
102604 -
102605 - I asked about progress fixing the mistake David mentions in his letter
102606 - today. ref DRT 1 0001
102607 -
102608 - Matt said we have to wait until Dave Zillner calls back.
102609 -
102610 - We reviewed the prospect that Dave may have gone home for the day, and
102611 - so someone else needs to be contacted about progress on getting access
102612 - restored to our directories.
102613 -
102614 - Matt went offline for about 15 minutes.
102615 -
102616 - Matt came back online and advised that the "scriptor" is making the
102617 - change now, as we speak.  He asked me to hold on
102618 -
102619 - Matt came back online in about 15 minutes, and said the change has
102620 - been completed.
102621 -
102622 - I tested this by logging onto the year 1999, and the directories are
102623 - now listed.
102624 -
102625 -
102626 -
1027 -
1028 -
1029 - 2218 received letter
1030 -
103001 - Received ref DRT 2 0001 from Dave saying that virtual directory
103002 - listing has been restored to our web site.
103003 -
103004 -
103005 -
1031 -

SUBJECTS
Virtual Office Uses Internet
Virtual Office, Networked Computers
Productivity Not Improved by IT
Productivity Impeded Fast Change of Technology
Productivity Virtual Office Reduced by Bumbling
Bumbling Reduces Productivity Virtual Office
Teleputer, same as NC
Knowledge Repository Applies Mainframe Model

2111 -
211101 -  ..
211102 - Lessons Learned - Cannot Rely on Others for Maintaining Knowledge
211103 - Redundancy Essential for Effective Knowlege Management
211104 -
211105 - This record shows importance of command and control of the record.
211106 -
211107 - Objectives for relying on a central server to store and maintain all
211108 - information, reported on 970525, ref SDS 2 4700, and previously on
211109 - 960304 in a Forbes article on the Internet, ref SDS 1 9007, overlooks
211110 - problems of reliability that occurred yesterday.  People need dual
211111 - control, i.e., redundancy, in order to keep working in the face of
211112 - inevitable mistakes by people managing any central "respository" of
211113 - information, also discussed on 960304. ref SDS 1 1020
211114 -
211115 - A central server can only facilitate communication, but cannot be
211116 - relied upon to establish the basis for action, nor to provide critical
211117 - information when it is needed.  Someone, somewhere, will suddenly
211118 - decide that something is no longer needed, or should be done another
211119 - way, and jump out and make an "improvement" that will cause some
211120 - capability created that relies upon the prior configuration to fail.
211121 -
211122 -     [On 000304 more JPS mistakes removed access to the record.
211123 -     ref SDS 41 3584]
211124 -
211125 -     [On 000305 Xanadu proposes permenant web addresses. ref SDS 42
211126 -     0184]
211127 -
211128 -     [On 000307 Colloquium at Stanford reviewed reliability of DKR.
211129 -     ref SDS 43 4928]
211130 -
211131 -
211132 -
211133 -
211134 -
211135 -
211136 -
211137 -
211138 -
211139 -
211140 -
211141 -
211142 -
211143 -
211144 -
211145 -
211146 -
211147 -
2112 -