CONTACTS 
0201 - Computown                            415 956 8696 fax 5548
020101 - Mr. Bryson NLN; Technical Support Rep
020102 - Service Department =415 982 8324
0202 - Mountain Computer Engineering        415 263 1990 fax or 800...
020201 - Mr. Bradley J. Schwab; Director of Engineering  =Telephone
020202 - Engineering Department

SUBJECTS
CD ROM RW, Sony
ABCD CD ROM Disk Formatting Program
ABCD CD Disks Not Ejecting, Losing Data
RW CD ROM Drive Failing, 990821

1306 -    ..
1307 - Summary/Objective
1308 -
130801 - Follow up ref SDS 12 0000, ref SDS 11 0000.
130802 -
130803 - Finally seem to have improved performance of Sony ABCD program for
130804 - using the CD ROM drive like a standard DOS drive.  The problem led to
130805 - requesting hardware support in August.  Sony swapped the CD drive,
130806 -
130807 -
130808 -
130809 -
1309 -
1310 -
1311 - Progress
1312 -
131201 -  ..
131202 - ABCD Program Failing to Format, Reporting RW CD is Not a RW CD
131203 -
131204 - Follow up ref SDS 12 3685.
131205 -
131206 - For the past week, I have tried to format the CD we have been using
131207 - to transfer data from CPU11 to CPU10 in Concord.
131208 -
131209 - We are getting an error message saying...
131210 -
131211 -              Error formatting the disc in the drive J:
131212 -
131213 -              You can format the Packet Writing for abcd only
131214 -              rewritable discs.  The disc can be new, erased or
131215 -              containing data or audio.
131216 - ..
131217 - This is one of the problems reported on 990823, ref SDS 12 3685,
131218 - that led to sending the CD ROM drive in for service on 990824.
131219 - ref SDS 13 0001
131220 -
131221 -
131222 -  ..
1313 -
1314 -
1315 - 1357 called Sony Standard Storage Service           408 922 0699
1316 -
131601 - Called for William            408 955 4708
131602 -
131603 -    Someone else has this number now.  Left message to call back.
131604 -
131605 - Called back and talked to Loan
131606 -
131607 -    Loan asked for the model number.  I explained we have a Work Order
131608 -    from a prior service. ref DIP 1 0001
131609 -
131610 -    She suggested talking to Technical Support...
131611 -
131612 -
131613 -                          800 597 5649
131614 -
131615 -
131616 - I asked to talk to Linda Britton          408 955 4743
131617 -
131618 - Linda remembered our situation.
131619 -
131620 - I explained Loan's idea to call Technical Support, and the last time
131621 - we called on this same problem, they had us send the drive in to be
131622 - fixed, and Linda's crew did not find a problem and so gave us another
131623 - CD ROM drive.  We would like to avoid going through that exercise.
131624 -
131625 - She suggested that I call the technical support number, and if they
131626 - are unable to help, she asked me to call her back, and she will get an
131627 - engineer to talk to us.
131628 -
131629 -
131630 -  ..
1317 -
1318 -
1319 -
1320 - 1413 called Technical Support         800 597 5649
1321 -
132101 - Talked to Rick.
132102 -
132103 - Gave him the work order from ref DIP 1 0001.
132104 -
132105 - Explained problem of ABCD program, per above. ref SDS 0 3685
132106 -
132107 - Rick found that Sony has this problem identified 4881.
132108 -
132109 -  ..
132110 - One solution is to remove the DMA call in the Device Driver for the
132111 - Sony RW drive.  This accomplished by...
132112 -
132113 -    Right click on System Management (My Computer)
132114 -
132115 -    Select Properties at bottom of menu.
132116 -
132117 -      Select Device Manager Tab
132118 -
132119 -        Click + to open list of CD ROM Drives
132120 -
132121 -           Select Sony CD-RW CRX100E
132122 -
132123 -              Open Properties
132124 -
132125 -                 Select Settings Tab
132126 -
132127 -                    Under Options, remove the DMA check.
132128 -
132129 - We tried this and it worked.
132130 -
132131 -     The Memorex CD that previously was not being recognized, can now
132132 -     be formatted by ABCD.
132133 -
132134 - Rick said Sony has published an update to ABCD version 1.3.118
132135 -
132136 -     Below, the update accomplishes this fix without modifying DMA
132137 -     mode. ref SDS 0 3402
132138 -
132139 -  ..
132140 - I downloaded it from...
132141 -
132142 -
132143 -         http://ccpgprod.sel.sony.com/ccpg/ccpg_eusub_trclist
132144 -
132145 -
132146 - In this page titled "Technical Resource Center," use the "Choose a
132147 - Model" menu, and select...
132148 -
132149 -
132150 -                       Spressa CRX100E/CH
132151 -
132152 - Click "Go" below the menu.
132153 -
132154 - This transfers to another site with the title...
132155 -
132156 -                  Technical Resources
132157 -
132158 -                  4X/2X/24X (Max.) CD-RW
132159 -                  Internal Drive Upgrade Kit
132160 -                  with EIDE Interface
132161 -
132162 -                  Spressa
132163 -                  CRX100E/CH
132164 -
132165 -         http://ccpgprod.sel.sony.com/ccpg/ccpg_eusub_trcmain
132166 -
132167 -
132168 - About half-way down this page there is a section...
132169 -
132170 -                CD-R and CD-RW Software Updates
132171 -                Sony CD-Recordable and CD-Rewritable
132172 -                software updates for Sony CD Right!, Sony
132173 -                HotBurn and Sony abCD
132174 -
132175 -
132176 - ...below this there is a link for...
132177 -
132178 -          Sony abCD V1.1.0XX to V1.3.118 Updater
132179 -          Minor interface changes and fixes including
132180 -          blue screen issues - see readme.doc for more
132181 -          info
132182 -
132183 -
132184 - Select this link, and it goes to...
132185 -
132186 -
132187 -      http://ccpgprod.sel.sony.com/ccpg/ccpg_eusub_download?file=abcdup.exe&model_id=CRX100E/CH
132188 -
132189 -
132190 - ...with the title...
132191 -
132192 -
132193 -                  Technical Resources Download Agreement
132194 -
132195 - It has further links for Spressa CRX100E/CH
132196 -
132197 - This location has a long download agreement explanation.  At the
132198 - bottom of the agreement explanation there is a button for "Submit."
132199 -
132200 - Rick said to click on submit.
132201 -
132202 - This produced a download dialog box for a file...
132203 -
132204 -
132205 -                        abcdup.exe
132206 -
132207 -
132208 - ...I assigned it to...
132209 -
132210 -
132211 -                        c: sd 10
132212 -
132213 -
132214 - Closed Internet connection, and web browser.
132215 -
132216 - Opened System Management, and executed...
132217 -
132218 -
132219 -                        c: sd 10 abcdup.exe
132220 -
132221 - ..
132222 - This produced following files...
132223 -
132224 -                h: 00 37 update.exe
132225 -
132226 -       If we have to reinstall, can use this file.
132227 -
132228 -      readme, ref OF 1 0001, is stored in...
132229 -
132230 -                f: 02 05 04 0104 00101
132231 -
132232 -      manual, ref OF 2 0001, is stored in...
132233 -
132234 -                f: 02 05 04 0104 00201
132235 -
132236 - ..
132237 - The readme file cites a defect in the ABCD program that is
132238 - corrected by the update which is the problem Rick explained initially
132239 - above, ref SDS 0 4340, of DMA in the Devide Manager properties for the
132240 - CRX100E CD drive. ref OF 1 2744 and ref OF 1 9494
132241 -
132242 -
132243 - I installed the update by double clicking on update.exe from the
132244 - System Management program.
132245 -
132246 - Installation created the following stuff...
132247 -
132248 -        Copied file  I:\00\02\System\abCD.exe
132249 -        Copied file  I:\00\02\System\PtUDF.vxd
132250 -        Copied file  I:\00\02\SYSTEM\Iosubsys\PtabCD.vxd
132251 -        Initialized registry  HKEY_CURRENT_USER\Software\Prassi\abCD
132252 -        Initialized static Vxd loading for  PtUDF
132253 -        Set the uninstaller to  "I:\00\02\Unin.exe /U:I:\00\02\System\Unin.in" e  "Sony abCD 1.3"
132254 -
132255 -
132256 -
132257 -
132258 -