CONTACTS 
0201 - S & C Ford                           415 553 4400 fax or 800...
020101 - Mr. Jasvir Singh; Customer Service Manager =Telephone
020102 - Service Department

SUBJECTS
Millie's Mercury Sable, 940423
Ford Recall, Change Oil, Hoses, Tire Tread
Verification of Additional Service
Next Service Sticker
Change Oil, Hoses, Tire Tread Wear
Safety Checks
Tread Wear

0809 -    ..
0810 - Summary/Objective
0811 -
081101 - Follow up ref SDS 25 0000, ref SDS 5 0000.
081102 -
081103 - Talked to Jasvir.
081104 -
081105 - Received work order 325875.
081106 -
081107 -             Change oil and filters
081108 -
081109 -             Perform multi-point inspection
081110 -
081111 -             Power steering system flush
081112 -
081113 - Need to follow up on...
081114 -
081115 -
081116 -
0812 -

SUBJECTS
Oil and Filter, Change

0904 -
090401 -  ..
090402 - Oil and Filter Changed - Question on Filter Change Action Taken
090403 -
090404 - Follow up ref SDS 5 2401.
090405 -
090406 - Oil changed - took 5 quarts.  Filter changed. ref DRT 1 1548
090407 -
090408 -
090409 -
090410 -
0905 -

SUBJECTS
Seasonal Inspection, Safety Check
Horn, Lights, Lamps, Exterior
Turn Signals, Hazard Lights
Hoses

1507 -
150701 -  ..
150702 - Safety Checks - Horn, Lamps, Turn Signals, Warning Lights
150703 -
150704 - Follow up ref SDS 5 2400.
150705 -
150706 - There is nothing on latches being lubed in the report.  Was this done
150707 - as part of something else?
150708 -
150709 - There is nothing specific on hoses.
150710 -
150711 - On 000507 this work was done under a heading of Seasonal Vehicle
150712 - Inspection, at no charge. ref SDS 5 2400
150713 -
150714 -     [On 000324 this work was done at a cost of $9. ref SDS 26 0852
150715 -
150716 -     [On 000630 this work was done under Multi-Point inspection at no
150717 -     charge. ref SDS 27 2400
150718 -
150719 - Quality Care report says operation of horn, exterior lamps, turn
150720 - signals, and hazard warning lights were checked and okay. ref DRT 1
150721 - 1220
150722 -
150723 -
150724 -
150725 -
1508 -

SUBJECTS
Seasonal Inspection, Safety Check
Transmission Fluid, Brake Fluid
Power Steering Fluid, Coolant Recovery Reservoir Fluid

2006 -
200601 -  ..
200602 - Check and Fill Fluids
200603 -
200604 - Follow up ref SDS 5 2750.
200605 -
200606 - Quality Care lists following...
200607 -
200608 -               Transmission Fluid
200609 -               Brake Fluid
200610 -               Power Steering Fluid
200611 -               Coolant Recovery Reservoir
200612 -               Window Wash Fluid
200613 -
200614 - ...under Check and Fill. ref DRT 1 4934
200615 -
200616 -
200617 -
2007 -

SUBJECTS
Window wash system
Window Wash Fluid

2205 -
220501 -  ..
220502 - Window Wash System Okay, Fluid Topped Off
220503 -
220504 - Follow up ref SDS 5 8584.
220505 -
220506 - Quality Care report says window washer spray and wiper operation
220507 - checked and okay. ref DRT 1 1239
220508 -
220509 -
2206 -

SUBJECTS
Exhaust System

2304 -
230401 -  ..
230402 - Exhaust System Okay
230403 -
230404 - Follow up ref SDS 5 8854.
230405 -
230406 - Quality Care report says exhaust system was inspected and found to be
230407 - okay. ref DRT 1 1221
230408 -
230409 -
230410 -
230411 -
2305 -

SUBJECTS
Drive Shaft
Transmission U joints
Transmission Shaft Linkage

2706 -
270601 -  ..
270602 - Drive Shaft, Transmission U-joints, Linkage - Okay
270603 -
270604 - Follow up ref SDS 5 9126.
270605 -
270606 - Quality Care report says following were inspected, lubricated and
270607 - found to be okay, ref DRT 1 1500...
270608 -
270609 -                    Drive shaft
270610 -                    Transmission u joints
270611 -                    Transmission shaft linkage (if equipped)
270612 -
270613 -
270614 -
270615 -
2707 -

SUBJECTS
Steering System, Linkage

2804 -
280401 -  ..
280402 - Steering and Steering Linkages Okay
280403 -
280404 - Follow up ref SDS 5 9400.
280405 -
280406 - Quality Care report says steering and steering linkages inspected and
280407 - lubricated, and found to be okay. ref DRT 1 7000
280408 -
280409 -
280410 -
2805 -

SUBJECTS
Suspension System

2904 -
290401 -  ..
290402 - Suspension - Okay
290403 -
290404 - Follow up ref SDS 5 9676.
290405 -
290406 - Quality Care report says suspension inspected and lubricated, and
290407 - found to be okay. ref DRT 1 5568
290408 -
290409 -
290410 -
290411 -
2905 -

SUBJECTS
Radiator, Heater, Air Conditioner
Hoses

3305 -
330501 -  ..
330502 - Radiator, Heater Air Conditioner Hoses - Okay
330503 -
330504 - Follow up ref SDS 5 9954.
330505 -
330506 - Quality Care report says inspect radiator, heater, air conditioning
330507 - hoses for leaks or damage. and found to be okay. ref DRT 1 1650
330508 -
330509 -
330510 -
3306 -

SUBJECTS
Serpentine Belt

3404 -
340401 -  ..
340402 - Drive Belt
340403 - Serpentine, Neoprene Accessory Drive Belt
340404 -
340405 - Follow up ref SDS 5 6671.
340406 -
340407 - This item was replaced at the last service on 990507.
340408 -
340409 - The Quality Care report says this was not checked because it only
340410 - requires service every 105,000 miles. ref DRT 1 4958
340411 -
340412 -
340413 -
3405 -
3406 -

SUBJECTS
Tire Tread Inspection
Rotate, Tread Inspect, Rotate 990507
Warranty Firestone Tires Installed, 990507

3606 -
360601 -  ..
360602 - Tire Tread Inspection; Tires Rotated
360603 -
360604 - Follow up ref SDS 5 2025 ref SDS 4 7200.
360605 -
360606 - Tread wear reported today is 9/32 for front, 9/32 for rear
360607 - tires, per Quality Care report. ref DRT 1 1160
360608 -
360609 -             LF     RF     LR     RR
360610 -
360611 - 991119     9/32   9/32   9/32   9/32         ref DRT 1 7493
360612 - 990507    12/32  12/32  12/32  12/32 New     ref DRP 10 7493
360613 - 990507     0/32   0/32   5/32   6/32 Rplcd   ref DRP 10 7493
360614 - 981103     4/32   4/32   5/32   5/32         ref DRP 9 0120
360615 - 980619     6/32   6/32   6/32   6/32         ref DRP 7 7493
360616 - 980127     6/32   6/32   6/32   6/32         ref DRP 6 8556
360617 - 971029     8/32   8/32   6/32   6/32         ref DRP 5 9433
360618 - 970624     8/32   8/32   8/32   8/32         ref DRP 3 3681
360619 - 970507     8/32   8/32   8/32   8/32         ref DRP 1 9641
360620 - 970121     9/32   9/32   7/32   7/32         ref SDS 2 3333
360621 - ..
360622 - When I delivered the car in the morning, Jasvir reviewed the...
360623 -
360624 -     Tire warranty letter, ref DIP 2 0001, on 991015. ref SDS 24 0001
360625 -
360626 -     Tire warranty calls for vendor to rotate tires, ref OF 1 3077, as
360627 -     shown on 991006. ref SDS 23 4077
360628 -
360629 -        Invoice says tires were rotated, which complies with purchase
360630 -        agreement and warranty. ref DRT 1 7493
360631 -
360632 -        [On 000324 no record of tires rotated on S&C invoice.
360633 -        ref SDS 26 0667
360634 -
360635 -        [On 000630 tires were rotated, ref SDS 27 2025, no report of
360636 -        improper wear. ref SDS 27 4526
360637 -
360638 - I added in handwriting to the work order...
360639 -
360640 -             Respond to customer's letter 991015 attached.
360641 -
360642 -
360643 - Jasvir planned to discuss the letter with Larry when he comes in.
360644 -
360645 - When I received the car in the afternoon, Jasvir advised the warranty
360646 - was in the car, and that he had entered the tire serial numbers and
360647 - an S&C stamp as the "store" to validate the warranty.
360648 -
360649 - He was in a hurry to attend to other customers.  An attendant
360650 - retrieved the car.  It was raining heavily today, and so I had to
360651 - leave in order to make room for more cars coming into the service
360652 - area.
360653 - ..
360654 - Inspection of the warranty on page 12 shows shows the S&C Ford
360655 - stamp is in the section to validate the warranty.  I entered this in
360656 - the record. ref OF 1 9582
360657 -
360658 - Jasvier had also printed in blue ink the tire serial numbers required
360659 - by the warranty. ref OF 1 3003
360660 -
360661 -                     1.  DOTEL9LDAB109
360662 -
360663 -                     2.  DOTEL9LDAB099
360664 -
360665 -                     3.  DOTEM9LDAB079
360666 -
360667 -                     4.  DOTEL9LDAB099
360668 -
360669 - ...inspection shows that tires 3 and 4 have the save number.
360670 -
360671 -
360672 -
360673 -
360674 -
360675 -
3607 -

SUBJECTS
Brake Inspection, 990507

3704 -
370401 -  ..
370402 - Brake Inspection
370403 -
370404 - Follow up ref SDS 5 3483.
370405 -
370406 - There is no specific reference to brake inspection in the S&C
370407 - invoice, as there is for the tire tread.
370408 -
370409 - Prior service on 990507 relined rear brakes and serviced "calipers."
370410 - ref SDS 5 1400
370411 -
370412 - Quality Care report today under a heading "Every 15,000 Miles" does
370413 - not show brake system was inspected, evidently because the brakes were
370414 - serviced last time. ref DRT 1 7654
370415 -
370416 - Quality Care report today says front brakes show at 8 - 8 32nds, rear
370417 - brakes are at 10 - 10 32nds, per, ref DRT 1 1160
370418 -
370419 -
370420 -              Front Brakes     Rear Brakes
370421 -
370422 -   991119    8 & 8/32       10 & 10/32            ref DRT 1 7493
370423 -   990507    8 & 9/32         3 & 2/32 Service    ref DRP 10 7493
370424 -   980619       10/32             4/32            ref DRP 7 7493
370425 -   980127       10/32             5/32            ref DRP 6 5722
370426 -   971029       11/32 Service     5/32            ref DRP 5 5890
370427 -   970624        9/32             5/32            ref DRP 3 6902
370428 -   970418        1/32 service     6/32            ref SDS 3 0868
370429 -   970121        6/32             8/32            ref SDS 2 6782
370430 -   960802        8/32            10/32            ref SDS 1 6851
370431 -
370432 -
370433 -
370434 -
3705 -
3706 -
3707 -