THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: September 22, 1999 02:19 PM Wednesday; Rod Welch

JPS called about renewal of Internet service.

1...Summary/Objective


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CONTACTS 
0201 - JPS Net                              800 711 5353 fax or 800...
020101 - Ms. Sha NLN; Customer Service Agent =Telephone
020102 - nsaboor@corp.jps.net
020103 - Sales Department

SUBJECTS
Recovery for Failure to Perform
Cannot Transfer to Server
Terms, Conditions
Cannot log onto Server for FTP

0806 -    ..
0807 - Summary/Objective
0808 -
080801 - Follow up ref SDS 21 0000, ref SDS 1 000000.
080802 -
080803 - Talked to Sha.
080804 -
080805 - She said JPS is terminating service on the 100MB of web space we have
080806 - in 24 hours unless they receive payment on their past due invoice in
080807 - the amount of $349.16.
080808 -
080809 - I asked for the date of the invoice?
080810 -
080811 - Sha said we have not paid the JPS' invoice dated 990311.
080812 -
080813 - I explained having received a letter, ref DRP 4 9075, from Raven on
080814 - 990312 saying that JPS is sending a revised invoice to reflect credits
080815 - for defective service. ref SDS 21 0266
080816 -
080817 - We have not received the revised invoice for credits due to failed
080818 - service by JPS reported in our letter on 990207. ref DIP 1 0001
080819 -
080820 - Sha said this was a JPS mistake, and as a result JPS will extend our
080821 - current service for 100MB from today for another 12 months for a total
080822 - amount of $249.16.
080823 -
080824 - I agreed to this resolution of pending claims for failed service.
080825 -
080826 - We transacted payment via credit card in the amount of $249.16.
080827 -
080828 - Sha will send an email confirming revised charges and an invoice
080829 - showing we have paid the account.
080830 -
080831 -
080832 -
080833 -  ..
0809 -
0810 -
0811 - 1607
0812 -
081201 - Received ref DRT 1 0001 from Sha confirming JPS has renewed our
081202 - service of 100MB for another year at a total cost of $249.16.
081203 -
081204 - Did not get the past due invoice she claimed was issued on 990311, nor
081205 - was there a receipt showing payment of $249.16, but her letter
081206 - establishes our agreement, and the credit card statement shows receipt
081207 - of payment.
081208 -
081209 -    [On 991008 submitted letter acknowledging agreement. ref SDS 23
081210 -    0001]
081211 -
081212 -    [On 000229 paid for another 50 MB. ref SDS 24 0001
081213 -
081214 -    [On 000321 sent letter about server space based on payment of $100
081215 -    on 000229 for an additional 50 MB. ref SDS 25 9280
081216 -
081217 -    [On 000410 sent letter confirming 150 MB of server space.
081218 -    ref SDS 26 0001
081219 -
081220 -
081221 -
081222 -
081223 -
081224 -
081225 -
081226 -
081227 -
081228 -
0813 -
Distribution. . . . See "CONTACTS"