CONTACTS 
0201 - Sony Computer Service Center         408 922 0699
020101 - Milpitas, CA
020102 - Ms. Linda Britton; Supervisor =408 922 0699
020103 - Customer Service Department
020104 - Computer Components Product Group

SUBJECTS
CD ROM RW, Sony
RW CD ROM Drive Failing, 990821

0504 -    ..
0505 - Summary/Objective
0506 -
050601 - Follow up ref SDS 15 0000, ref SDS 14 0000.
050602 -
050603 - Linda advised Sony was unable to replicate any of the problems
050604 - reported on 990824, ref SDS 12 9755, and linked to transmittal letter.
050605 - ref DIP 2 0001
050606 -
050607 - The problem was escalated to a Sony engineer, and he was unable to
050608 - find any difficulties.  The Sony engineer recommended we replace the
050609 - drive.
050610 -
050611 - The replacement unit will be sent today, and take about 2 days for
050612 - shipment.
050613 -
050614 - Submitted ref DIT 1 0001 thanking Linda for excellent work by Sony.
050615 - Asked if testing was done on a comparable unit to our system?  Also,
050616 - asked Sony to mention any operator issues that may have caused
050617 - problems reported on 990818. ref SDS 8 6844
050618 -
050619 -     [On 990927 received replacement drive. ref SDS 16 0001]
050620 -
050621 -
050622 -
050623 -
050624 -