CONTACTS 
0201 - S & C Ford                           415 553 4400 fax or 800...
020101 - Mr. Larry Smith; Manager
020102 - Service Department

SUBJECTS
Millie's Mercury Sable, 940423
New Firestone Tires Installed, 990507

0404 -    ..
0405 - Summary/Objective
0406 -
040601 - Follow up ref SDS 18 0000, ref SDS 17 0000.
040602 -
040603 - Submitted ref DIT 1 0001 requesting product spec and warranty on
040604 - Firestone tires, noting these documents were not submitted with S&C's
040605 - credit memo, ref DRP 4, received on 990731, ref SDS 18 0001, for work
040606 - performed on 990507. ref SDS 5 0001
040607 -
040608 - Cited record on 990507, ref SDS 5 5548, showing S&C's invoice section
040609 - on intalling new tires. ref DRP 2 1560
040610 -
040611 - Cited request in the letter, ref DIP 4 0360, issued on 990715, shown
040612 - in the record. ref SDS 16 8966
040613 -
040614 - Cited phone message on 990722 reminding S&C to submit the documents.
040615 - ref SDS 17 9766
040616 -
040617 -     [On 991001 Larry is sending the tire spec and warranty.
040618 -     ref SDS 19 0001]
040619 -
040620 -     [On 991006 received tire specs and warranty. ref SDS 20 0001]
040621 -
040622 -
040623 -
040624 -
0407 -