CONTACTS 
0201 - Sony Computer Service Center         408 922 0699
020101 - Milpitas, CA
020102 - Ms. Linda Britton; Supervisor =408 922 0699
020103 - Customer Service Department
020104 - Computer Components Product Group

SUBJECTS
CD ROM RW, Sony
RW CD ROM Drive Failing, 990821

0504 -    ..
0505 - Summary/Objective
0506 -
050601 - Follow up ref SDS 13 0000, ref SDS 12 0000.
050602 -
050603 - Sent ref DIT 1 0001 to Linda asking about status repairing RW CD ROM
050604 - drive for CPU11, based on transmittal letter ref DIP 1 0001, sent to
050605 - Linda, linked to the record on 990824, ref SDS 13 0001 for background.
050606 -
050607 -    [On 990920 contacted Sony. ref SDS 14 0001]
050608 -
050609 -
050610 -