CONTACTS 
0201 - Kaiser Permanente - Shadelands       925 906 2200
020101 - Walnut Creek, CA
020102 - Ms. Jeanne Bradley; Coordinator =925 906 2200
020103 - Administration Department

SUBJECTS
Medical, Kaiser
Exam 990910 Knee Treatments
Kaiser Computers Can't Open Links in Email
Bright Stars Desciples

0806 -    ..
0807 - Summary/Objective
0808 -
080801 - Follow up ref SDS 65 0000, ref SDS 61 0000.
080802 -
080803 - Received ref DRT 1 0001 from Jeanne Bradley at Kaiser explaining that
080804 - Mark Mangrai is not in the office again today, and, as a result, she
080805 - will print the record for 990910 on the meeting with Doctor Craig
080806 - Boulris, and submit it to Sylvia, so she can see Craig's comments
080807 - about "pill" therapies, ref SDS 62 5628, which she discussed on
080808 - 990706.  Additionally, on 990802, Sylvia was upset that Kaiser had not
080809 - scheduled a knee examination, so this record closes the loop for her
080810 - on this. ref SDS 54 9614
080811 -
080812 -     [On 990924 reviewed patient assistance on communication.
080813 -     ref SDS 68 0001]
080814 -
080815 -     [On 990925 received report from Doctor Boulris. ref SDS 69 0001]
080816 -
080817 -     [On 990927 submitted ideas on coordinating communication.
080818 -     ref SDS 70 3966]
080819 -
080820 - Submitted ref DIT 1 0001 thanking Jeanne for taking the initiative,
080821 - and asking if she will, also, forward the letter to Craig, so he has
080822 - timely information to support his report. ref DIT 1 2205
080823 -
080824 -     [On 990925 report indicates Craig may have received letter on the
080825 -     Internet, sent by Jeanne. ref SDS 69 2951]
080826 -
080827 -     [On 990928 Amy doesn't want to do detailed management. ref SDS 71
080828 -     3658]
080829 -
080830 -
080831 -  ..
080832 -
080833 - Jeanne sent another letter, ref DRT 2 0001, explaining she will submit
080834 - ref DIP 10 0001, to Craig, so he can access the letter to him, which
080835 - is ref DIP 11 0001, and, also, the record of the meeting on 990910.
080836 - which has links to medical history, 8 new therapies. ref SDS 62 0001
080837 -
080838 -    [On 991101 asked Jeanne for help again. ref SDS 72 1927]
080839 - ..
080840 - Jeanne notes that all of the doctors do not have computers that
080841 - can access the Internet, so Craig may not be able to open web mail.
080842 -
080843 - This is the problem that occurred on the Moscone Convention Center
080844 - project, where the sponsor shut down Kwan Henmi's access to the
080845 - Internet on 981023. ref SDS 30 2730
080846 -
080847 - On 990628 Sue Julius reported she could not access links, and planned
080848 - to notify Kaiser's IT department to improve support. ref SDS 43 1026
080849 - On 990706 Jeanne Bradley was able to open some links, but not below
080850 - the second level. ref SDS 45 7410
080851 -
080852 - In this case, Craig mentioned in our meeting on 990910 that he has
080853 - done research on the Internet, which suggests he can access web mail
080854 - to accomplish our objective for improving doctor/patient
080855 - communication. ref SDS 62 9720
080856 - ..
080857 - A third letter from Jeanne asks to verify which letter to send
080858 - to Craig?
080859 -
080860 -     [On 990916 Jeanne sent the letter to Craig. ref SDS 67 0001]
080861 -
080862 -     [On 990925 Craig's report indicates he may have received the
080863 -     record from Jeanne. ref SDS 69 2951]
080864 -
080865 - Submitted ref DIT 2 0001 linked to this record on "Bright Stars,
080866 - below; and explaining I will send Jeanne another email she can forward
080867 - to Craig with a link to his letter, ref DIP 11 0001, submitted on
080868 - 990913. ref SDS 65 0001  Since the record on 990910 has links to
080869 - medical history and 8 new therapies, this accomplishes task 2, in the
080870 - letter to Mark Mangrai on 990913. ref SDS 65 1269
080871 -
080872 -
080873 -  ..
080874 - Com Metrics Support:  Bright Stars Millions of  Miles Apart
080875 -
080876 - Jeanne supports using the Internet for clear, concise, complete
080877 - communication, ref DRT 2 0001, per the record on 990625 concerning
080878 - Kaiser's doctor/patient guidelines. ref SDS 41 0806  This reflects her
080879 - assessment on 990802 that Communication Metrics on the Internet adds
080880 - value to Kaiser management processes. ref SDS 54 0406
080881 -
080882 -      [On 990915 sent Morris link to this record. ref SDS 66 0630]
080883 -
080884 - This is very encouraging, given that we are nearly falling off the
080885 - playing field, not to mention the planet.  We have a small, but
080886 - growing, number of bright stars who "get it," as Grove says in his
080887 - book about trying to lead Intel in the mid-80s to a brighter future,
080888 - reviewed on 980307. ref SDS 28 2648
080889 -
080890 - There is Jeanne at Kaiser, Jim Lovo and HQUSACE, Tom Keesling is now
080891 - retired, and Tom Benero at USACE-SPN has moved on.  Max Blodgett is
080892 - still at USACE-SPN, but is winding down his career and so has a lower
080893 - voice for improving management.  Jason Yuen at the airport is at least
080894 - open to Com Metrics, and Denis at Kwan Henmi, AIA, has a strong
080895 - feeling this is the right path.  Bill Benkavitch, now retired from
080896 - Navy procurement is a strong supporter.  Dave Bouncristiani at TRP,
080897 - and Dave Vannier at Intel seem fairly solid; Wayne Wetzel is very
080898 - solid, Jeff Ghilardi at Enron, and Bill DeHart at PG&E, all "get it."
080899 - Morris is up and down, but he knows this thing works, per the record
080900 - on 911123. ref SDS 3 0477
080901 -
080902 - We have these bright stars, but they are "millions of miles" apart.
080903 -
080904 - Like stars in the heavens we need to focus their energy into a
080905 - meaningful effort to introduce a new, indeed, a "disruptive"
080906 - technology, into a particular organization, reviewed on 990527.
080907 - ref SDS 38 5258
080908 -
080909 - The Internet provides a way to create mass awareness about the power
080910 - of adding "intelligence" to management, explained on 971021.
080911 - ref SDS 26 9999  Interacting with the SDS record online, about work
080912 - that is underway, seems to be the best explanation for Com Metrics, as
080913 - discussed with Morris on Sunday. ref SDS 64 4736
080914 -
080915 - Jeanne is particularly, helpful, because she is a coordinator, and so
080916 - focuses a pool of people on gaining experience with a stronger work
080917 - process, as she has done so far.  That is precisely what is needed to
080918 - overcome ignorance, fear and denial, by a critical mass of people
080919 - within an organization, who can all "get it," well enough to support
080920 - adopting Com Metrics, as discussed on 990802. ref SDS 54 2500
080921 -
080922 - If we get funded by the National Science Foundation, and/or if Intel
080923 - or another source materializes to support Com Metrics, then a major
080924 - goal, or procedure, will be to use a coordinator, like Jeanne, who can
080925 - provide the support she is giving Com Metrics at Kaiser.
080926 -
080927 -
080928 -
080929 -
080930 -
0810 -