CONTACTS 
0201 - Intel Corporation                                                                                                                                                  O-00000704 0201
020101 - Mr. Morris E. Jones; Director of Architecture

SUBJECTS
Commercial Partners for Phase II Funding
Partners to Support Development
NSF Research Support
Intel, Morris, others, 990713
Intelligence, Define
Experience Needed to Understand SDS, Communication Metrics
Cognitive Science Unfamiliar, Quackery
Intelligence Experience with SDS Needed to Understand
Final Report, Palanza, 990716
Welch Skill Analysis
Analysis in SDS Records

2013 -
2013 -    ..
2014 - Summary/Objective
2015 -
201501 - Follow up ref SDS 46 0000, ref SDS 44 0000.
201502 -
201503 - Report discussion with Morris last night, and some follow up action he
201504 - plans to discuss with Keith next week. ref SDS 0 6384
201506 -  ..
201507 - Submitted ref DIT 1 linked to S&C letter as an example SDS record
201508 - Keith and others can review to get an idea of what is meant by
201509 - "intelligence."
201511 -  ..
201512 - Submitted ref DIT 2 with Palanza's NSF Phase I report, to compare
201513 - comprehension with Com Metrics Phase I proposal. ref SDS 0 9766
201514 -
201515 -     [On 990720 sent Morris Dan's questions. ref SDS 50 0001]
201516 -
201517 -     [On 990720 sent letter to stand down on this. ref SDS 50 0001]
201519 -      ..
201520 -     [On 990723 sent letter explaining alignment is a big part of
201521 -     intelligence, that can be illustrated by the bow and arrow diagram
201522 -     Morris drew in 1995. ref SDS 52 0001]
201524 -      ..
201525 -     [On 990802 follow up on Dan's report. ref SDS 53 3569]
201526 -
201527 -
201529 -  ..
2016 -
2017 -
2018 - Progress
2019 -
201901 - Understanding New Concepts Requires Experience
201902 - Experience with SDS Records Illustrates Meaning of Intelligence
201903 -
201904 - Follow up ref SDS 46 2592, ref SDS 44 8966.
201905 -
201906 - Talked to Morris for a few hours last night, about comments from Tom
201907 - and Keith, and Morris' letter on 990715. ref SDS 46 2592
201909 -  ..
201910 - Morris said he got my letter, ref DIP 6 6510, and he feels it is
201911 - incorrect to expect that experience using SDS records on the Internet
201912 - will help people understand the meaning of "intelligence" in the NSF
201913 - proposal. ref OF 2 0582
201914 -
201915 -      [On 990720 sent Morris letter to stand down. ref SDS 50 0001]
201917 -       ..
201918 -      [On 991124 Einstein supports experience as foundation of
201919 -      knowledge. ref SDS 68 0001]
201921 -       ..
201922 -      [On 000113 Ed Swanstrom at KMCI recommends clear explanations
201923 -      that people can readily understand. ref SDS 72 5742]
201925 -       ..
201926 -      [On 000306 difficulty understanding SDS from Dick Karpinski's
201927 -      explanation. ref SDS 74 4745]
201929 -  ..
201930 - Morris indicated that if people, like Tom and Keith, cannot understand
201931 - the meaning of "intelligence" from the NSF proposal, then the message
201932 - needs to be changed.  He said that analysis in SDS records is good,
201933 - but he feels that giving people SDS records that contain my analysis
201934 - does not show the benefits of SDS to support "intelligence," because
201935 - it merely shows my analysis skills.
201937 -  ..
201938 - This ignores advantages of SDS for writing which we reviewed on
201939 - 950205. ref SDS 6 4995 (The effect of overlooking details is discussed
201940 - below. ref SDS 0 5251)
201941 -
201942 -      [On 990721 Morris suggests substituting "memory" for
201943 -      "intelligence" to explain Com Metrics. ref SDS 51 0001]
201945 -  ..
201946 - We reviewed the hard work we have done defining intelligence, as noted
201947 - in the record on 990715. ref SDS 46 7636  Since Morris notes that I am
201948 - a good writer, and I write a lot about this subject, the lack of
201949 - comprehension may not lie with the message, but rather with the
201950 - process.  Some things, even simple things, are hard to understand.  On
201951 - 970526 Morris mentioned it took 15 years for Postits to gain support.
201952 - ref SDS 9 8333  Intelligence is more complex than Postits, so it is
201953 - hard for people to "get it" simply by reading.  We try to aid
201954 - comprehension by letting people experience "self-evident" benefits,
201955 - reported by Jim Lovo at HQUSACE on 981119. ref SDS 20 2272
201957 -  ..
201958 - Sometimes experience working with something speeds understanding.  I
201959 - cited the examples in the NSF proposal. ref OF 9 0704  Introducing new
201960 - ideas, particularly that are counterintuitive in the management arena,
201961 - will not be readily grasped by all.  Since, as Grove points out,
201962 - managers loathe change that affects them, ref SDS 12 1660, it is to be
201963 - expected that most managers will recoil viscerally to the notion that
201964 - their work needs help.  So we have to knock on a lot of doors to find
201965 - a few open minds, regardless of the message.
201967 -  ..
201968 - Morris is joining Kieth next week in a meeting, to support Kieth on
201969 - some aspect of a business issue.
201971 -  ..
201972 - Morris will review with Kieth following factors in evaluating the NSF
201973 - proposal, to follow up Kieth's initial comments on 990713....
201974 - ref SDS 44 2150
201975 -
201976 -         [On 990720 sent letter to stand down on this. ref SDS 50 0001]
201977 -
201978 -         [On 990905 Morris has not followed up with Keith. ref SDS 56
201979 -         3876]
201981 -          ..
201982 -         [On 990909 sent letter to Dave on this. ref SDS 57 0001]
201984 -          ..
201985 -         [On 990911 Morris has followed up with Keith. ref SDS 58 9077]
201986 -        ..
201987 -    a.  The proposal is for research support sponsored by
201988 -        National Science Foundation
201990 -         ..
201991 -    b.  We need to find someone who is qualified, and interested in
201992 -        doing a review, including making a presentation to NSF for
201993 -        supporting this research on technology to make leadership and
201994 -        management more effective.
201996 -         ..
201997 -        This need, scope and credentials was discussed with Morris on
201998 -        990706. ref SDS 39 0886
202000 -         ..
202001 -        Keith may know of people at Intel who could be contacted about
202002 -        doing the review, or suggesting people who can do it.
202003 -
202004 -         [On 990912 Morris will ask Intel's Lab. ref SDS 59 1462]
202006 -         ..
202007 -        Intel is a viable source for a reviewer based on its need to
202008 -        grow the market for high performance PCs.  Intelligence
202009 -        requires a lot of performance.  Dave Vannier's article in Byte
202010 -        Magazine, discussed at Intel on 950927, shows Intel has people
202011 -        thinking about these ideas. ref SDS 8 8943
202013 -         ..
202014 -    c.  "Intelligence," as used in the NSF proposal, ref OF 7, is a
202015 -        research and analysis function, supported by technology.
202016 -        Working with system deliverables, called SDS records, on the
202017 -        Internet gives some people the sense of connected chronologies,
202018 -        and the use of summary connected to details.
202020 -         ..
202021 -        Part 5 on Commercialization in the NSF proposal cites people
202022 -        who have randomly reported that working with SDS records on the
202023 -        Internet helps grasp the benefits of "intelligence" as
202024 -        explained in the NSF proposal. ref OF 9 0704
202025 -        ..
202026 -        Would Kieth like to take a crack at an SDS record, to see
202027 -        if the meaning of "intelligence" is made more clear by this
202028 -        experience?
202030 -  ..
202032 -  ..
202033 - Morris will consider asking other people to review the NSF proposal,
202034 - under the reasoning in the record on 990715. ref SDS 46 3965
202036 -  ..
202037 - Sent ref DIT 1 transmitting the letter to S&C Ford, ref DIP 1, which
202038 - is linked to the SDS record for 990715 that completes adjusting the
202039 - service transaction on 990507. ref SDS 47 0001
202040 -
202041 -         [On 990909 sent letter to Dave on this. ref SDS 57 0001]
202042 -
202043 -         [On 990912 Morris will ask Intel's Lab. ref SDS 59 1462]
202045 -  ..
202046 - There is, also, a link to the NSF Project Summary, ref OF 5, for an
202047 - alternate explanation of the proposal.  Morris might try submitting
202048 - this to Tom and to Keith who on 990713 had difficulty grasping the
202049 - Technical Proposal. ref SDS 44 8966
202051 -  ..
202052 - A link to "intelligence," in the first paragraph of the letter to S&C,
202053 - ref DIP 1 1450, illustrates the meaning of intelligence, by enabling
202054 - people to experience interacting with SDS records, as explained in the
202055 - letter to Morris on 990715. ref DIP 6 9360  The need for people to
202056 - interact with SDS records in order to learn by experience the meaning
202057 - of "intelligence," was set out on 990713. ref SDS 44 5833
202059 -  ..
202060 - This responds to Morris' request on 990715 for an explanation of
202061 - "intelligence," set out in the NSF proposal. ref SDS 46 2592  His
202062 - colleagues at Intel did not understand "intelligence," but they have
202063 - not been given any SDS records, and so have no experience from which
202064 - to form "understanding" of "intelligence" based on the meaning of
202065 - "understanding" in the NWO paper. ref OF 3 5361
202067 -  ..
202068 - Analysis on 990715 indicated people need to work with SDS records in
202069 - order to grasp the meaning of "intelligence." ref SDS 46 7636  Letters
202070 - to Morris have a lot of links to SDS records on working with Morris.
202071 - These links to SDS records illustrate "intelligence," however, Morris
202072 - is reluctant to submit records on his work with Communication Metrics,
202073 - to colleagues at Intel, as set out in the letter on 990715.
202074 - ref DIP 6 3087
202076 -  ..
202077 - In this case, the link to "intelligence" in the letter to S&C on
202078 - 990715, ref DIP 1 1450, opens an SDS record for 990715, ref SDS 47
202079 - 0001, that deals with the car service transaction on 990507.
202081 -  ..
202082 - Morris earlier reviewed the record of service on 990507, and so has
202083 - context for correlating the current record that finalizes issues
202084 - raised on 990507.  Hopefully, this chronology of experience will
202085 - illustrate the meaning of "intelligence" that is presented in the NSF
202086 - proposal, which Morris requested on 990715. ref SDS 46 2592
202088 -  ..
202089 - In sum, this equates "intelligence" with experience, as set out in
202090 - Jeremy Campbell's book reviewed on 900303. ref SDS 2 3002
202092 -  ..
202093 - SDS records provide experience, and so support useful "intelligence."
202094 -
202096 -  ..
202097 - Dan Palanza's NSF Phase I Final Report
202098 -
202099 - Sent a second letter, ref DIT 2, transmitting Dan Palanza's Phase I
202100 - Final Report to NSF, ref OF 1, which was received in the record on
202101 - 990716. ref SDS 49 1470
202103 -  ..
202104 - This provides an example of how innovations are explained that have
202105 - been accepted for support by NSF.
202106 -
202107 -     [On 990802 follow up on Dan's report. ref SDS 53 3569]
202109 -  ..
202110 - On 990715 Morris indicated that my explanation of the Communication
202111 - Metrics innovation in the NSF Phase I proposal is not understandable.
202112 - ref SDS 46 2592  Comments by Morris' colleagues at Intel on 990713
202113 - found the presentation funny and alien. ref SDS 44 1767  Using this as
202114 - a baseline...
202115 -    ..
202116 -    How well is Dan's NSF report understood by the same Intel
202117 -    people?
202118 -
202119 -
202120 -
202121 -
2022 -

SUBJECTS
3 x 5 Cards, Improve Organization of Information
Lazy, Lack Discipline to Use Enhanced Writing

2204 -
220501 -  ..
220502 - Solving Information Overload Requires More than Diligence
220503 -
220504 - Mention in the letter today that Morris seems to grasp the goals and
220505 - features of SDS to support organizing and retrieving information in
220506 - "intelligent" chunks, which he characterizes as managing by a system
220507 - of wordprocessing, 3 x 5 cards, and filing cabinets. ref DIT 1 4690
220509 -  ..
220510 - These ideas were developed on 990303, reviewing George Miller's paper
220511 - on cognitive science, published in 1954. ref SDS 21 6177 and,
220512 - ref SDS 21 6120
220514 -  ..
220515 - Diligence, alone, cannot help people keep up with the pace of
220516 - information generated by technology that lacks intelligence.  The only
220517 - solution, is to provide "intelligence" support, as contemplated by
220518 - Communciation Metrics.
220519 -
220520 -      [On 990817 Morris seemed to recognized that technology aids
220521 -      diligence and remembering. ref SDS 55 8663]
220522 -
220523 -
220524 -
220525 -
220526 -
220527 -
2206 -

SUBJECTS
Rework Cycle Due to Miscommunication
Email Cursory Read Response Cursory Incomplete Remembering Only Gist
Examples Writing Limited Time Greases Slippery Slope Laziness Cursor
Sound Bites Cliches Don't Move Civilization Forward Leadership Empow
Look Before You Leap, SDS Ensures Accuracy of Recollections Before T
Feel Good Management Supresses Conflict, Mistakes, Hopes Problems Go
Little Intelligence Leverages Listening Shared Meaning Increases Pro
Take Notes on Notebook Computer During Meetings
Devil in Details Very Difficult to Manage Inconsequential Details
Email Reads During Meetings Tries to Read and Answer Email Each Day
Analysis Ad Hoc Cursory Spontaneous Impulsive Understanding Limited

4413 -
441401 -  ..
441402 - Cursory Analysis Reflects Ambiguity of Mental Maps, Mistakes
441403 - Summary Disconnected from Details Explains Murphy's Law
441404 -
441405 - I mention in the letter today that conversation and correspondence
441406 - with Morris the past few months shows many issues are being summarized
441407 - into a single decision point, essentially a "sound bite," that misses
441408 - critical details. ref DIT 1 2728, as explained in POIMS. ref OF 2 8536
441409 - On 921127  Morris worried that cursory analysis drives erroneous
441410 - understanding that overlooks critical details which later cause major
441411 - problems. ref SDS 3 0674
441413 -  ..
441414 - On 980722 Morris reported making extra effort to read and respond to
441415 - correspondence, rather than allow a backlog to occur. ref SDS 15 HQ7L
441417 -  ..
441418 - Summarily dismissing issues reflects an overburdened mind receiving
441419 - constant communication in meetings, calls and documents, which Morris
441420 - reported on 890809 make up most of his work day. ref SDS 1 8812  More
441421 - recently Morris reported on 980722 that he gets a lot of email every
441422 - day. ref SDS 15 4826  This has led to a practice of reading and
441423 - responding to email during meetings, ref SDS 15 0464, which forms
441424 - habits of cursory analysis, since attention must, also, be allocated
441425 - to following and participating in real-time discussion.  Drucker
441426 - observes that "analysis" is a primary responsibility of management,
441427 - because allocating resources and directing the work requires
441428 - understanding and clear, concise, complete communication of critical
441429 - details on cause and effect, reported on 931130. ref SDS 5 7911
441430 -
441431 -       [On 990817 mention issue of cursory analysis again. ref SDS 55
441432 -       5877]
441434 -        ..
441435 -       [On 000706 Morris reports there is not enough time to use the
441436 -       features in Microsoft programs. ref SDS 75 AQ64
441438 -        ..
441439 -       [On 011003 IT engineer giving up, productivity paralyzed by
441440 -       hopeless quagmire of complexity due to information overload.
441441 -       ref SDS 76 EC5N
441443 -  ..
441444 - Examples of cursory analysis are ....
441445 -
441446 -     980722, ref SDS 15 0464
441447 -
441448 -         Reading and writing email during meetings yields cursory
441449 -         analysis that limits understanding of critical details.
441451 -      ..
441452 -     990527, ref SDS 30 3276,
441453 -
441454 -         Overlooking critical information requires rework causing delay
441455 -         and extra cost when small, inconsequential details later
441456 -         explode into major problems, which Morris noted on 921127.
441457 -         ref SDS 3 0674
441459 -      ..
441460 -     990425, ref SDS 23 9544
441461 -
441462 -         Small mistakes in email don't get attention.
441464 -      ..
441465 -     990426, ref SDS 24 9555
441466 -
441467 -         Judicious review not reviewed.
441469 -      ..
441470 -     990427, ref SDS 25 0001
441471 -
441472 -         Morris' wants SDS to work better, but no explanation.
441474 -          ..
441475 -         Judicious review procedures not reviewed.
441477 -      ..
441478 -     990428, ref SDS 26 9640
441479 -
441480 -         Enterprise management model not reviewed.
441482 -      ..
441483 -     990524, ref SDS 27 4774
441484 -
441485 -         SDS search capabilities not reviewed.
441487 -      ..
441488 -     990525, ref SDS 28 7072
441489 -
441490 -         SDS search capabilities not reviewed.
441492 -      ..
441493 -     990526, ref SDS 29 7833
441494 -
441495 -         Traceability to original sources not reviewed.
441497 -      ..
441498 -     990527, ref SDS 30 3276
441499 -
441500 -         Reference to Clay Christensen overlooked.
441502 -      ..
441503 -     990712, ref SDS 43 0001
441504 -
441505 -         Four pending issues overlooked, still need reviewer.
441507 -      ..
441508 -     990713, ref SDS 44 0001
441509 -
441510 -         Morris and colleagues missed objective in first paragraph of
441511 -         NSF proposal to solve "information overload."
441513 -      ..
441514 -     990715, ref SDS 46 2592
441515 -
441516 -         Analysis overlooked on 990713 of need for "experience" to aid
441517 -         comprehension of new method for "intelligence,"
441519 -      ..
441520 -     990817, ref SDS 55 8663
441521 -
441522 -         5 points ignored on how technology supports diligence to be
441523 -         prepared for meetings.
441525 -      ..
441526 -     [991010, ref SDS 62 1560]
441527 -
441528 -         Missed explanation that space probe crashed on Mars because
441529 -         communication was not aligned with requirements.
441530 -
441531 -         Overlooked role of risk management to avoid simple solution.
441533 -      ..
441534 -     [On 991014 ref SDS 63 5600]
441535 -
441536 -         Incomplete communication increases meaning drift due to
441537 -         complexity.
441539 -      ..
441540 -     [On 991021, ref SDS 65 8649
441541 -
441542 -         Missed solution to meaning drift is tools that support adding
441543 -         "intelligence" to management, and leadership support for using
441544 -         tools that work on problems when they are small, so they don't
441545 -         grow into big crises.
441547 -      ..
441548 -     [On 991025, ref SDS 66 0001]
441549 -
441550 -         Missed or ignored solution again to meaning drift.]
441552 -      ..
441553 -     [On 991208, ref SDS 69 0001
441554 -
441555 -         Responds to national initiative on reducing medical mistakes,
441556 -         and proposal to improve communication as a major risk factor,
441557 -         by observing that mistakes occur as a matter of random chance
441558 -         (luck).
441560 -      ..
441561 -     [On 000303 ref SDS 73 6816]
441562 -
441563 -         Cursory response doubles level of effort without providing
441564 -         useful information.
441566 -  ..
441567 - Limited time greases the slippery slope of excuses for omitting
441568 - relevant details, cited above, ref SDS 0 5251, which is the core
441569 - challenge of the New World Order... ref OF 3 7490  But, overlooked
441570 - details grow into bigger problems, also, set out in the NWO... paper
441571 - explaining Murphy's Law. ref OF 3 9449
441572 -
441573 -      [On 990924 write letter on high cost of medical mistakes that
441574 -      explains cause and solution to management mistakes. ref SDS 60
441575 -      0001]
441577 -       ..
441578 -      [On 991001 small mistake causes space craft to crash on Mars
441579 -      costing $125M, discussed with Morris similar mistakes that
441580 -      delayed release of Intel's 820 chipset, and how 30,000 email to
441581 -      communiate compound the problem. ref SDS 61 3588]
441583 -       ..
441584 -      [On 991021 policies to destroy information greases slippery slope
441585 -      of sloppy work. ref SDS 64 2695]
441587 -       ..
441588 -      [On 991028 letter from doctor shows need for training to improve
441589 -      quality of communication. ref SDS 67 8499]
441591 -       ..
441592 -      [On 991221 study shows doctors omit critical information in 90%
441593 -      of communications with patients. ref SDS 70 0001]
441595 -       ..
441596 -      [On 991227 example of medical executive omitting key information.
441597 -      ref SDS 71 9844]
441599 -  ..
441600 - I mentioned the Fortune article, reviewed on 990625, ref SDS 34 0001,
441601 - cited in the letter to S&C, that explains CEOs fail because they do
441602 - not manage details. ref DIT 1 8181  Fortune says CEOs don't manage
441603 - details because they think staff should do that; but, experience seems
441604 - to indicate staff does not have enough time. ref SDS 34 4914
441606 -  ..
441607 - Everyone is waiting for someone else to manage the details, and so it
441608 - is left to the devil, as related in the NWO... paper. ref OF 3 9449
441610 -  ..
441611 - I point out that working with details takes practice, which requires
441612 - diligence. ref DIT 1 2530 Andy Grove explains diligence in his book
441613 - reviewed on 980307. ref SDS 12 3101
441615 -  ..
441616 - Diligence is discussed on 990625 reviewing the Fortune article on CEO
441617 - psyche that blocks execution. ref SDS 34 4914
441618 -
441619 -      [On 990816 explain Communication Metrics web mail helps people
441620 -      prepare for meetings by reducing the level of effort, which
441621 -      requires less diligence. ref SDS 54 2146]
441623 -       ..
441624 -      [On 990817 Morris writes that diligence is a personal matter,
441625 -      seems to to acknowledge technology can be an aid. ref SDS 55
441626 -      8663]
441627 -
441628 -
441629 -
441630 -
441631 -
441632 -
441633 -
441634 -
441635 -
4417 -