CONTACTS 
0201 - Netscape Communications              650 937 2555
020101 - Mr. Scott NLN; Customer Support Rep
020102 - Technical Support =800 639 0939
020103 - Description
0202 - World Wide Web Consortium (W3C)      617 253 2613
020201 - Mr. Dave Raggett
020202 - +44 122 578 2984/2521) +44 385 320 444 (gsm mobile)
020203 - Style Sheet Development

SUBJECTS
Technical Proposal
Netscape not Displaying Summary Budget
Table Not Displayed Correctly NSF Form
Table command
Pixels
W3C Standards for Coding Web Pages Using HTML
HTML Tools W3C Standards Software Email for Collaboration Ontology
W3C Stantards for HTML

1510 -    ..
1511 - Summary/Objective
1512 -
151201 - Follow up ref SDS 30 0000, ref SDS 28 0000
151202 -
151203 - Had difficulty following up on incident with Netscape.  Took entire
151204 - day to get an alternate help line phone number, then it required
151205 - instructions from corporate staff on how to select the sequence of
151206 - options for entering an incident number.  Submitted NSF budget file to
151207 - Netscape to illustrate need for html that enables Netscape to display
151208 - the form correctly, which Internet Explorer does.  In the afternoon,
151209 - Netscape refused to support this effort.
151210 -
151211 - In the evening got response to inquiry a few days ago on how to
151212 - accomplish nested row layout required by the NSF form. ref SDS 0 9630
151213 -
151214 -       [On 990623 sent follow up letter. ref SDS 32 0001]
151215 -
151216 -
151217 -
151218 -
151219 -  ..
1513 -
1514 -
1515 - Problem
1516 -
151601 -  ..
151602 - Netscape Telephone Help System Failed to Support Prior Incident
151603 -
151604 - Follow up ref SDS 30 4224, ref SDS 28 0866.
151605 -
151606 - Called Netscape on fixing problem with NSF budget form that occurred
151607 - on 990615. ref SDS 28 0866, and which was discussed with Netscape on
151608 - 990618. ref SDS 30 4224
151609 -
151610 - Initially, there was not a way to enter the incident number...
151611 -
151612 -                           156526
151613 -
151614 - ...received from Netscape on 990618. ref SDS 30 8554
151615 - ..
151616 - There was a great deal of effort covering many calls to sales
151617 - and other departments in order to contact the Netscape help staff
151618 - about the prior incident.
151619 -
151620 - After many calls....
151621 -
151622 - Talked to Josh.                      877 343 8913
151623 -
151624 -         He said to call...
151625 -
151626 -                           800 411 0707
151627 -
151628 -         We tried this and encountered the prior problem, of not being
151629 -         able to enter an incident number.
151630 -
151631 - Josh investigated, but we lost the line, so I had to call him back.
151632 - ..
151633 - He said the trick is to enter the right sequence of numbers
151634 - after making contact.
151635 -
151636 - Seems like we are supposed to select...
151637 -
151638 -                  1, then the 4th option
151639 -
151640 -
151641 -
151642 -  ..
151643 - NSF Proposal - Summary Proposal Budget - Part 11
151644 - Table does not display consistently by browser and Print Preview
151645 -
151646 - Follow up ref SDS 30 4224, ref SDS 28 0866.
151647 -
151648 - Finally got through to Technical Support and talked to Douglas.
151649 -
151650 - I explained we were able to solve the HTML table problem using IE,
151651 - yesterday, and asked if Netscape would like to see the file in order
151652 - to figure out the same result can be accomplish with Netscape.
151653 - ..
151654 - Douglas asked me to send the file via email to him at...
151655 -
151656 -                       zatem@hotmail.com
151657 -
151658 - Submitted ref DIT 1 0001 with link to NSF budget form created on
151659 - 990615. ref SDS 28 1175
151660 -
151661 -
151662 -
1517 -
1518 -
1519 - 1553 called Netscape
1520 -
152001 - Talked to Bradley.
152002 -
152003 - Asked about progress on incident 156526.
152004 - ..
152005 - Bradley asked me to hold while he checks the record.
152006 -
152007 - He came back online and said there has been no action, and suggested
152008 - I call back tomorrow.
152009 -
152010 - I explained difficulty getting through today, which required a lot of
152011 - time, per above. ref SDS 0 0996  We reviewed understandings that John
152012 - Algeo would review the file submitted in ref DIT 1 0001, per the
152013 - record above this morning. ref SDS 0 9030
152014 -
152015 - Bradley said a supervisor named Chester was given the assignment to
152016 - review this incident, and he has gone home for the day.
152017 -
152018 - I asked if I could leave a voice mail for Chester about to call about
152019 - his progress?
152020 -
152021 - Bradley said Netscape does not have voice mail for this purpose.
152022 -
152023 - I asked if Chester might have an assistant or supervisor who could
152024 - take a message or perhaps is aware of Chester progress, and can
152025 - provide guidance on how to procede.
152026 -
152027 - Bradley said Netscape's policy is for customers to keep calling back
152028 - until a supervisor, like Chester, will take the call.
152029 -
152030 -
152031 -
152032 -
1521 -
1522 -
1523 - 2111
1524 -
152401 -  ..
152402 - Received letter from W3C on HTML Table Issues
152403 -
152404 - Follow up ref SDS 30 3551.
152405 -
152406 - Received ref DRP 1 from Dave responding to my letter ref DIP 1 sent
152407 - yesterday asking questions on the NSF form. ref SDS 30 4758
152408 -
152409 - Dave provides code to accomplish the nested row format in the budget
152410 - form, created on 990615. ref SDS 28 5340
152411 -
152412 - This is very helpful.
152413 -
152414 - Seem to be able now, with some tinkering, to get the same alignment
152415 - with Netscape that is displayed by IE, although IE still provides
152416 - better alignment of the columns.
152417 -
152418 -       Actually, Netscape only displays correctly, if rows with
152419 -       different numbers of cells and cell widths are in different
152420 -       tables, as shown in test file 2 on 990615.  In that case, the
152421 -       cells that need to align, do not align, so we look dumb, as far
152422 -       as reproducing a government form.  Additionally, Netscape Print
152423 -       Preview, shows the second table is not aligned with the first
152424 -       table, even though it looks aligned in the web browser.  The
152425 -       cells will align, if we combine the rows, as in test file 1, but
152426 -       then Netscape blows the cell with a nested row. ref SDS 28 5340
152427 -
152428 -  ..
152429 -
152430 - Pixels have to be scaled. ref DRP 1 6552
152431 -
152432 -     This does not provide guidance on how to produce an html form with
152433 -     specific dimensions, so when it is printed, it matches a standard
152434 -     form, which is the goal.
152435 -
152436 -     Column widths specs are explained. ref OF 3 0401
152437 -
152438 -       Used this in part for letter format subject field developed on
152439 -       990507. ref SDS 18 4240
152440 -
152441 - Height, white space, spacer. ref SDS 30 4758
152442 -
152443 -     Dave does not comment on question 2. ref DRP 1 1248
152444 -
152445 - Dave notifies about a pending standard for styles that will make
152446 - tables easier to create. ref DRP 1 3996
152447 -
152448 -                   http://www.w3.org/TR/REC-CSS2
152449 -
152450 -  ..
152451 - Dave suggests experimenting with "CSS properties for margins and
152452 - padding, as well as cellpadding." ref DRP 1 1288
152453 -
152454 -     Where is the source for CSS properties for margins and padding?
152455 -
152456 -       [On 990623 sent follow up letter. ref SDS 32 0001]
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