CONTACTS 
0201 - Intel Corporation                                                                                                                                                  O-00000704 0201
020101 - Mr. Morris E. Jones; Director of Architecture

SUBJECTS
Internet Doc Log Evaluation
Subject Indexing is Complex, Others Have
Subject Index Manages Complexity Like WBS
3 x 5 Cards, Improve Organization of
Procedures Subject Indexing
Subject Index WBS Methodology
Document Management Systems

1509 -
1509 -    ..
1510 - Summary/Objective
1511 -
151101 - Follow up ref SDS 12 0000, ref SDS 5 0000.
151102 -
151103 - Received ref DRT 1 from Morris responding to my letter, ref DIP 4,
151104 - linked to the work on 990520. ref SDS 12 0001
151106 -  ..
151107 - Sent ref DIT 1 as conventional email, asking for help on a search
151108 - feature and comment on training, which is not mentioned ref DRT 1.
151110 -  ..
151111 - Received ref DRT 2 from Morris asking about subject identification
151112 - procedures. ref SDS 0 9633
151114 -  ..
151115 - Submitted ref DIT 2 with link to this segment to address Morris point.
151116 - ref SDS 0 1652
151118 -  ..
151119 - This evening had a long talk with Morris on introducing SDS and
151120 - Communication Metrics at Intel.  He does not feel training is a good
151121 - avenue, but seems to have other ideas in mind. ref SDS 0 0976
151122 -
151123 -
151124 -
151126 -  ..
1512 -
1513 -
1514 - Progress
151501 -  ..
151502 - Communication Metrics Delivers Useful Intelligence Through Doc Log
151503 -
151504 - Follow up ref SDS 12 4148, ref SDS 5 8159.
151505 -
151506 - Morris says in his letter this morning that the Doc Log helps, but
151507 - points out doc logs get very big in a busy environment. ref DRT 1 7296
151509 -  ..
151510 - This reflects experience wrestling with email directories that become
151511 - unweildly.
151513 -  ..
151514 - He comments that a search feature is needed, but does not suggest how
151515 - to accomplish this relative to difficulties cited yesterday on 990520.
151516 - ref SDS 12 5504
151517 -
151518 -        [On 990609 NSF proposal sets search capability as research
151519 -        objective. ref SDS 15 3835]
151521 -  ..
151522 - I responded that Doc Logs can be segmented by subject, but this
151523 - requires working with "subjects," which is similar to defining useful
151524 - "metrics" for business communications. ref DIT 1 2322
151525 -
151527 -         ..
151528 -        What's a Metric
151529 -
151530 -        On 950223 conventional business metrics do apply very well to
151531 -        business communications. ref SDS 1 5868
151532 -
151533 -        On 970526 business metrics for communication aligns information
151534 -        to discover and fix errors before mistakes occur that cause
151535 -        delay, extra cost and hurt feelings. ref SDS 3 4132
151536 -
151537 -
151538 -
151539 -
151540 -
1516 -

SUBJECTS
Subjects Finding Information Requires Effective Organic Structure
Find Right Information at Right Time Segment Multiple Paths Cross-ref
Good Management Hard Work Organic Subject Structure, Subjects Complex

1805 -
180601 -  ..
180602 - SDS Subject Index Solves Information Retrieval Problems
180603 -
180604 - Morris responds to my letter, ref DIT 1, submitted above, ref SDS 0
180605 - 014Q, indicating the need for subject management, as follows...
180606 -
180607 -
180608 -       If I want to know how many times in the last year we have
180609 -       slipped schedule due to cement being late?  This is a good
180610 -       question, but not one SDS is set up for unless the subject index
180611 -       just has this item in it.  Or perhaps, looking for data on a job
180612 -       bid that we didn't get, and has no current links. ref DRT 2 4836
180613 -
180615 -  ..
180616 - Submitted ref DIT 2 with link to this segment for following
180617 - analysis...
180619 -  ..
180620 - SDS can find and assebmle the record on schedule delays due to issues,
180621 - like late concrete pours, and it can find bids that were submitted but
180622 - were not successful, as cited by Morris in his letter.  It can
180623 - assemble sub-elements of subjects, as well, to ascertain cause and
180624 - effect.
180625 -
180626 -       [On 990524 explain SDS subject retrieval. ref SDS 13 4774
180628 -        ..
180629 -       [On 990526 example of difficult search. ref SDS 14 0977]
180631 -  ..
180632 - This feature provides organized information for decision support,
180633 - commonly called "intelligence.
180635 -  ..
180636 - Organization requires an organic subject structure.
180638 -  ..
180639 - Procedures for creating a useful organic subject structure to retrieve
180640 - and assemble a chronology of organized information, were reviewed on
180641 - 970116. ref SDS 2 3109
180643 -  ..
180644 - To assemble an organized record on a project, we have to put the
180645 - project in the subject index, and we have to assign that subject to a
180646 - "chunk" of information in the record, analogous to a 3 x 5 card body
180647 - of text, called a "segment."  This process was reviewed on 990303 in
180648 - relation to a scientific paper on human thinking. ref SDS 4 2838
180650 -  ..
180651 - SDS expedites both subject structure creation, and applying subjects
180652 - to specific record segments.  It does not eliminate the need to use
180653 - human intelligence, but leverages the ability to use it.
180654 -
180655 -       [On 990526 example of difficult search. ref SDS 14 0977]
180657 -  ..
180658 - This SDS record segment has 13 subjects, the next segment has 8.
180660 -  ..
180661 - Subject Indexing makes it possible to find when schedule delays
180662 - occurred due to concrete problems, and when and why particular kinds
180663 - of concrete problems occurred, who was involved and so on...
180665 -  ..
180666 - A few examples of causes for a delay pouring concrete...
180667 -
180668 -                          controlling tasks delayed
180669 -                          access not ready
180670 -                          forms not ready,
180671 -                            labor
180672 -                               shortage
180673 -                               strike
180674 -                               workmanship defective
180675 -                                 nailing inadequate
180676 -                                 alignment errors
180677 -                                 blockouts missing
180678 -                            materials delivery delayed
180679 -                               Flat tire
180680 -                               Wrong address
180681 -                               Sent to another contractor paid premium
180682 -                               Strike at plant
180683 -                               Inventories depleted
180684 -                            materials, defective
180685 -                               plywood warped
180686 -                               framing lumber rotted warped
180687 -                               nails
180688 -                            cranes or conveyors not ready or failed
180689 -                          rebar
180690 -                            late installation
180691 -                            improper installation
180692 -                            defective materials
180693 -                          embeds
180694 -                            improperly aligned
180695 -                            missing
180696 -                            defective
180697 -                          batch plant problems
180698 -                            cement not delivered by supplier
180699 -                            cement did not pass test
180700 -                            concrete tests failed
180701 -                            batch plant test failed
180702 -                            trucks broke down
180704 -  ..
180705 - We don't create an initial subject index with all of these elements,
180706 - but start with a baseline, and provide deeper details, if, and when,
180707 - they occur.
180708 -
180709 -
180710 -
180711 -
180712 -
1808 -

SUBJECTS
Web Support, Multi-subject Reports,
Planning, F4 HTML, Doc Log, Evaluation
Evaluation
Training and Policy Support
Document Management Systems
Training Executives What they Want, Not to
Lessons Learned SDS Selling Points

2709 -
271001 -  ..
271002 - Training, Policy Formulation Supported by SDS
271003 -
271004 - Follow up ref SDS 12 6822, ref SDS 11 2968.
271005 -
271006 - Morris does not comment on this idea in his letter, ref DRT 1.
271007 -
271008 - In my response, ref DIT 1 3808, I link to the work on this yesterday.
271009 - ref SDS 12 6822
271010 -
271011 -
271013 -  ..
2711 -
2712 -
2713 - 2139 called Morris
2714 -
271401 - We talked for several hours.
271402 -
271403 - Morris indicated having read the record, or at least parts of it, on
271404 - the car service problem that occurred on 990507, ref SDS 9, which was
271405 - offered as an example of a training aid in the analysis sent
271406 - yesterday. ref SDS 12 6822, per my letter. ref DIP 4
271408 -  ..
271409 - Morris feels training is not an effective path for introducing SDS at
271410 - Intel, proposed in my letter, ref DIP 4 2496, developed yesterday.
271411 - ref SDS 12 6822
271413 -  ..
271414 - I think he indicated SDS can be a ueful tool for management, and that
271415 - there may be other ways to help introduce it at Intel.
271417 -  ..
271418 - He continues to say that, because Intel people use jargon and
271419 - acronyms, this is an excuse for not using Communciation Metrics to
271420 - build and maintain shared meaning.
271421 -
271422 -      [On 991025 Intel teaches a class using Grove's book, but has not
271423 -      covered his call for diligence to write copious notes that remove
271424 -      ambiguity of mental maps. ref SDS 16 5346]
271425 -
271426 -
271427 -
271428 -
271429 -
271430 -
271431 -
271432 -
2715 -