CONTACTS 
0201 - Intel Corporation                    408 765 8080
020101 - Mr. Morris E. Jones; Director of Architecture =408 545 9521

SUBJECTS
Email Does Not Improve Productivity,
Fixing Small Problems is Psychologically
Email Applications
Management Works on Big Problems

1106 -    ..
1107 - Summary/Objective
1108 -
110801 - Follow up ref SDS 19 0000, ref SDS 18 0000.
110802 -
110803 - Morris is aware of mistakes in email; he focuses mainly on big
110804 - problems.  He offered ideas for the NSF grant proposal.
110805 -
110806 - I will send him a link to guidelines on using SDS links.
110807 -
110808 - Submitted ref DIT 1 with link to this record.  Sent copy to Dave
110809 - Vannier and to Dave Buoncristiani who are looking at these issues, as
110810 - well.
110811 -
110812 -     [On 990426 had trouble with ISP, so Morris was not able to use the
110813 -     system properly.  He comments unfavorably. ref SDS 21 9461]
110814 -
110815 -
110816 -
110817 -  ..
1109 -
1110 -
1111 - Discussion
1112 -
111201 -  ..
111202 - Executives Do Not Focuss Attention on Mistakes in Email
111203 -
111204 - Asked Morris if he senses a lot of mistakes in email, per analysis
111205 - this evening on changing our web server to Unix. ref SDS 19 6360.
111206 -
111207 - Morris advised of encountering a lot of small mistakes in everything,
111208 - including email.  He mostly works on big problems, e.g., mistakes in
111209 - products.  Mistakes in email do not get a lot of attention.
111210 -
111211 -      [On 990625 Fortune article cites "execution" as most important
111212 -      task of CEOs, and writing notes of meetings, actions, follow up
111213 -      and feedback need help. ref SDS 24 1024]
111214 -
111215 - We considered briefly that big mistakes, which occupy a lot of time,
111216 - cause expense and frustration, generally start out small, under the
111217 - risk management theory attributed to Aristotle. ref OF 1 6056
111218 - ..
111219 - We discussed avoiding small mistakes on 951103. ref SDS 4 8853
111220 - Earlier, on 921127 Morris worried that small mistakes that seem
111221 - inconsequential at the time are ignored because there isn't enough
111222 - time to fix them, but later become big problems that require a lot
111223 - more time and expense to fix. ref SDS 2 0674
111224 -
111225 - Proactive problem handling that avoids mistakes, using Communication
111226 - Metrics, to "look before you leap" --- is not well received, because
111227 - small problems are not fun to fix.  People like to work on big
111228 - problems. WWII was a big success; Vietnam failed.
111229 -
111230 - Mentioned letter from Dave Vannier on 990422, that cites distinction
111231 - between a short answer and a long letter. ref SDS 16 4590
111232 -
111233 - Morris will look for the copy I sent him of my letter to Dave.
111234 -
111235 -
111236 -  ..
111237 - NSF Small Business Innovation Research (SBIR) Proposal
111238 - Proposal Needs Big Topic, Financial Link for Commercial Development
111239 -
111240 - Mentioned need to develop a study topic for our NSF-SBIR grant
111241 - proposal, and there is a requirement to show potential financial
111242 - support to commercialize a successful proposal in Phase III.
111243 -
111244 - SBIR program goals are explained in the NSF web site. ref OF 3 0103
111245 -
111246 - Section 4.2.1 cites potential financial backing as an award criteria.
111247 - ref OF 4 4421  Section 4.2.2 affirms this point. ref OF 4 4422
111248 -
111249 - Morris asked about contact from Roy Roebuck?
111250 - ..
111251 - I owe Roy a response to his letter on 990404, and noted his
111252 - interest in voice recognition. ref SDS 13 1270
111253 -
111254 -     (sent Roy copy of ref DIT 1)
111255 -
111256 -     [On 990427 received letter from Roy on progress. ref SDS 22 6897]
111257 - ..
111258 - Morris suggests a "double blind" study to develop good data on
111259 - cost savings from adding "intelligence" to management that avoids
111260 - mistakes.
111261 -
111262 - On 990314 "rework" was cited as potential subject. ref SDS 11 5280
111263 -
111264 -     [On 990729 raise the point with Mark at UW. ref SDS 25 5782]
111265 -
111266 - This would make a good research subject, under analysis on 990303...
111267 - ref SDS 10 2016  We could consider how a good economy makes managers
111268 - immune to cost savings, because they can buy-off mistakes under "feel
111269 - good" management theory that avoids accountability, reviewed on
111270 - 980405. ref SDS 7 5065 and on 931130, see Drucker. ref SDS 3 1504
111271 -
111272 - The general advantage of avoiding "rework" is defined in the report
111273 - for USACE published on 971007. ref DRP 1 4680  A review on 981027
111274 - showed that cost savings from improving management require a miracle
111275 - to overcome resistance to accountability. ref SDS 9 7315  Another
111276 - review was done on 990323 citing resistance to savings by management.
111277 - ref SDS 12 9769
111278 - ..
111279 - Would like to develop data to support this history.
111280 -
111281 -
111282 -  ..
111283 - SDS Uses the Record of Experience to Guide Daily Management
111284 -
111285 - Morris commented that SDS records produce history that is valuable for
111286 - dispute resolution, rather than for daily management.  This reflects
111287 - the article cited by Roy, reviewed on 990404. ref SDS 13 1562
111288 -
111289 - I did not discuss how SDS uses history to manage the work day-to-day.
111290 - Until someone actually experiences this, it is hard to grasp, which is
111291 - why we are trying to get Dutra's president, Bob Johnston to write a
111292 - letter explaining this works better than he thought, as he pointed out
111293 - on 970107. ref SDS 5 4953
111294 -
111295 -      [On 990426 JPS manager admires Communication Metrics solving
111296 -      daily business problems. ref SDS 20 9400]
111297 -
111298 -      [On 990625 Fortune article cites "execution" as most important
111299 -      task of CEOs, and writing notes of meetings, actions, follow up
111300 -      and feedback need help. ref SDS 24 1024]
111301 - ..
111302 - I did note the SDS design that integrates time and information
111303 - (i.e., using the alphabet), emulates human thinking, based on
111304 - "experience," based on cause and effect from chronology (the diary).
111305 - ref SDS 1 3016
111306 -
111307 - Morris opposes improving the alphabet, as a way to improve management;
111308 - possibly it seems too arcane, or too simple.  On 980803 Max Blodgett
111309 - at the USACE noted managers have gotten away from reading and writing.
111310 - ref SDS 8 4192
111311 -
111312 -
111313 -  ..
111314 - SDS Links for Effective "Intelligence" Need Guidelines for Review
111315 - Clear, Concise Complete Communication Needs Executive Summary
111316 -
111317 - Follow up ref SDS 15 2601.
111318 -
111319 - Morris commented on the challenge of SDS links for readers who have
111320 - not created the links.  This point is cited in the New World Order...
111321 - paper. ref OF 1 4425
111322 -
111323 -       [On 990426 Morris submitted ideas. ref SDS 21 0488]
111324 - ..
111325 - I will send guidance on using SDS records, developed on 990419
111326 - from discussions with Dave Buoncristiani. ref SDS 15 2601
111327 -
111328 -       [On 990426 Morris did not comment. ref SDS 21 9555]
111329 -
111330 -       [On 990615 made this a technical objective of proposal to NSF.
111331 -       ref SDS 23 3844]
111332 -
111333 - Morris advised that when he gets copies of letters I send to others,
111334 - the subject "Communication Metrics" is not helpful because he is
111335 - familiar with it.  He wants to know what aspect or sub-subject the
111336 - letter is about, so he can decide whether to spend time reading it.
111337 -
111338 - I only send copies to him if there is a new angle or big idea in the
111339 - record, which may warrant his comment or can facilitate discussion.
111340 - ..
111341 - An example, is the letter about "intelligence" (how the mind
111342 - processes information) sent on 990303. ref SDS 10  Another example, is
111343 - a summary explanation of Communication Metrics, developed on 990413.
111344 - ref SDS 14 2635
111345 -
111346 - Morris asked for an "Executive Summary."
111347 -
111348 - Letters have only 1 or at most 2 paragraphs that take only a minute to
111349 - read, under the new guidelines. ref SDS 15 2320  Letters are linked to
111350 - an...
111351 -
111352 -                           Executive Summary
111353 -
111354 - So, two clicks and you have an Executive Summary.
111355 -
111356 -     [On 990426 Morris wants summaries prioritized to show what links
111357 -     to follow. ref SDS 21 0488]
111358 - ..
111359 - The summary can be scanned for topics of interest.  If none are
111360 - apparent, send a note asking what I want him to review.  This feedback
111361 - is vital to communication, although people are not fond of using this
111362 - tool. ref SDS 6 2914
111363 -
111364 - Under the guidance on 990419, don't spend a lot time chasing down
111365 - links, unless the subject is of interest. ref SDS 15 2320 It is
111366 - flattering to hear that so much of the record seems interesting, but
111367 - "judicious review" requires restraint.
111368 -
111369 - I asked Bill DeHart and Tom Keesling about the adequacy of these new
111370 - guidelines, and they indicated this works pretty well for them.
111371 -
111372 - Morris' comments would be helpful.
111373 -
111374 -     [On 990426 Morris does not comment on guidelines. ref SDS 21 9555]
111375 -
111376 -
111377 -
111378 -
111379 -