CONTACTS 
0201 - JPS Net                              800 711 5353 fax or 800...
020101 - Ms. Jessica Friesen; Supervisor =Telephone
020102 - Technical Support  =415 376 0121
0202 - JPS Net                              800 711 5353 fax or 800...
020201 - Mr. Neal K
020202 - Biz Tech Services =415 376 0121

SUBJECTS
Cannot log onto Server for FTP
Server - Changed NT to Semillion on 980716
Server - Changed Back to Unix on 990424

0705 -    ..
0706 - Summary/Objective
0707 -
070701 - Follow up ref SDS 14 0000, ref SDS 13 0000.
070702 -
070703 - Received ref DRT 1 from Neal at JPS, responding to my letter asking
070704 - for additonal information, ref DIP 4, sent yesterday. ref SDS 14 0630
070705 -
070706 - Neal makes following points...
070707 -
070708 -     1.  Unix servers are outperforming NT servers.
070709 -
070710 -     2.  Directory structure and authentication problems under NT are
070711 -         little to non-existent in UNIX..
070712 -
070713 -     3.  JPS has upgraded to a newer version of Unix than what was on
070714 -         Barberra.
070715 -
070716 - Neal then says...
070717 -
070718 -      With your OK, I will start a move to a new Unix server (and
070719 -      hopefully a lot less trouble), ref DRT 1 1664
070720 - ..
070721 - The report of an improved Unix program is good news, but the
070722 - history in this case indicates further analysis is needed.
070723 -
070724 - It would help for JPS to answer the following questions...
070725 -
070726 -     1.  Does the current server have limited space, i.e., is it nearly
070727 -         full, and so needs to have stuff transferred to make room for
070728 -         continued uploading to Welch directories?
070729 -
070730 -         Today, it has been running pretty well.  Why this improvement,
070731 -         has anyone done anything, or is it just reduced traffic?
070732 -
070733 -         This factor seems like an attractive cause, because for many
070734 -         months we did not have any of these problems, after JPS
070735 -         upgraded its overall system.  Over time, we add more stuff to
070736 -         the server, which makes disk use a target of inquiry.
070737 -
070738 -     2.  Why does the system have difficulty changing directories,
070739 -         under the prior version of Unix and the current version of NT?
070740 -         (see question 2 on 990423. ref SDS 14 8368)
070741 -
070742 -         Does point 1 have any influence?
070743 -
070744 -         Does it require a lot of resources?
070745 -
070746 -         If the answer is not fully understood, are there industry
070747 -         theories or speculation?  Does it relate to timing, what???
070748 -         ..
070749 -     3.  How much experience does JPS have running the new
070750 -         version of Unix on a directory structure like Welch uses?
070751 -
070752 -         Is the success Neal cites for Unix relative to NT really
070753 -         applicable?
070754 -
070755 -             [On 990426 initially Unix seems better. ref SDS 16 5220]
070756 -
070757 -         JPS can certainly copy the files over and test this out; and,
070758 -         if it works better, then we can approve the change.
070759 -
070760 -     4.  Can Neal adjust "things" as he did on 990206, to improve the
070761 -         current condition, rather than switch servers (this is
070762 -         question 4 on 990423, ref SDS 14 0095).
070763 -         ..
070764 -     5.  How long will the change back to Unix take?
070765 -
070766 -         Who will do it?
070767 -
070768 -         Will it be accomplished by one person or team start to finish?
070769 -
070770 -         Or, will it be started and then handed off to others with
070771 -         potential for miscommunication, mistakes and delay, as has
070772 -         occurred in the past?
070773 -         ..
070774 -     6.  What will Welch have to do, other than agree?
070775 -
070776 -         Last time we spent 19 hours, then JPS changed servers again,
070777 -         and the 19 hours was wasted.
070778 -
070779 -           [On 990426 analysed Welch work under Unix. ref SDS 16 2499]
070780 -         ..
070781 -     7.  Why does this require Welch approval?
070782 -
070783 -         On 980716 JPS changed servers without notice or approval of
070784 -         Welch. ref SDS 3 2298
070785 -
070786 -         JPS can and should take any and all needed actions, including
070787 -         changing servers, to maintain the level of service it has
070788 -         agreed to provide.
070789 -
070790 -
070791 - Sent ref DIT 1 linked to this record asking JPS to address these
070792 - questions in connection with changing servers.
070793 -
070794 - Request notice of action JPS takes on this.
070795 -
070796 -    [On 990425 JPS reported it could not access our letter on the JPS
070797 -    web server. ref SDS 15 6439]
070798 -
070799 -    [On 990425 JPS seems to have initiated a change to another server
070800 -    and did not comment on the questions requested above. ref SDS 15
070801 -    00038064
070802 -
070803 -
070804 -
070805 -
0709 -