CONTACTS 
0201 - San Francisco Intl. Airport (SFIA)   415 737 7711 fax or 800...
020101 - Bureau of Design and Construction
020102 - Mr. Jason Yuen; 650 737 7700

SUBJECTS
Kwan Henmi, SFIA Projects
Not Enough Time to Succeed
Miracle Management Refuses to be Helped,
Risky Not Totally Convinced Com Metrics
Time Too Busy to Think About Com Metrics
Communication Manager Immediate Benefits
Cutting Edge Com Metrics Not Absolutely
Breakthroughs Difficult to Sell
Fear SDS because Other Technology Did Not Succeed
Leadership Empowers Cultural Change in
Partnering Needs Communication Metrics to
Pondering form of Partnering
100% Sure Reduces Opportunity to Discover Improvement, 000225, Eric A
Yuen, Jason 100% Not Totally Convinced Culture Resists Improve Manage
100% Sure SDS Improves Benefits Does Not Increase Demand Because Peop

2917 -    ..
2918 - Summary/Objective
2919 -
291901 - Follow up ref SDS 32 0000, ref SDS 30 0000.
291902 -
291903 - SFIA is very busy now, so it is difficult to find time for management
291904 - to support starting Communication Metrics.  We considered the prospect
291905 - of using this method to get more work done and reduce the mistakes
291906 - that make everybody "busy."  Jason wants to talk to people who have
291907 - used Communication Metrics
291908 -
291909 - Submitted ref DIT 1 with link to this record to facilitate Jason's
291910 - research.  Sent copies to referneces parties.
291911 -
291912 -     [On 990326 called to follow up ref SDS 33 9482]
291913 -
291914 -
291915 -
2920 -
2921 - ë0539 Discussion
2922 -
292201 -  ..
292202 - 100% Sure Incorrect Standard for Testing Productivity Improvement
292203 - Totally Convinced Not Required to Pilot Test for Improving Earnings
292204 - Communication Metrics Cutting Edge Capability Needs Endorsements
292205 -
292206 - Follow up ref SDS 32 6629.
292207 -
292208 - Jason has reviewed Communication Metrics following our discussion on
292209 - 990308, ref SDS 32, as related in my letter. ref DIP 2
292210 -
292211 - He feels Communication Metrics is "cutting edge" capability that seems
292212 - effective, but he is not "totally convinced" it will work.
292213 -
292214 -     [On 991222 Doug Engelbart's ABC Improvement calls for pilot
292215 -     testing, ref SDS 36 N65J; however, no evidence pilot testing can
292216 -     be budgeted. ref SDS 36 5S8H
292217 -
292218 -     [On 000225 engineer proposes design standard for new technology
292219 -     requires being completely sure of results in advance of trying
292220 -     anything new. ref SDS 37 L5D9
292221 - ..
292222 - We reviewed the need to act without being totally convinced,
292223 - discussed with Morris on 890809. ref SDS 4 U87H  Being aware of
292224 - evidence that a big improvement may be within reach is adequate
292225 - grounds under precepts of risk management to pilot test improvements.
292226 -
292227 -     [On 991014 Morris feels enterprize can succeed by avoiding expense
292228 -     to pilot test methods for improving productivity. ref SDS 35 3166
292229 -
292230 - Management is complex, so nothing guarentees success.  Better results
292231 - require improving a big factor.  Communication is the biggest factor.
292232 - ref SDS 22 6666  Adding "metrics" to communication is a proactive way
292233 - to improve the chances of success. ref SDS 11 0333  Leadership must act
292234 - in advance of absolute certainty about future results in order to
292235 - solve problems in time to succeed, as reviewed on 990303. ref SDS 31
292236 - 2016 and previously on 960311. ref SDS 14 9405
292237 - ..
292238 - Jason expressed two main concerns....
292239 -
292240 -     1.  There is a risk that if Communication Metrics doesn't work it
292241 -         will harm SFIA, or will result in expending funds that do not
292242 -         result in significant savings.
292243 -
292244 -     2.  Using Communication Metrics now will require a lot of time by
292245 -         SFIA managers and executives so Welch can become familiar with
292246 -         their systems.  This is a hectic time; SFIA is very busy and
292247 -         so they do not have time for making improvements and adopting
292248 -         a new system.  It may be better to maintain the status quo.
292249 -
292250 - I explained this effort will not take up anyone's time, nor cause
292251 - harm.  Welch is simply a new player who gets things done, making SFIA
292252 - management more productive so there is time to think, less conflict
292253 - and stress.  Meetings will be useful, decisions are backed by the
292254 - record.  Leadership will be informed and effective.
292255 -
292256 -  ..
292257 - ..
292258 - Jason explained a process they call "pondering" that works well,
292259 - but it did not work very well with one contractor.
292260 -
292261 -     "Pondering" may be another description for "partnering" which is
292262 -     an industry effort to improve coordination between contracting
292263 -     parties.  SFIA may benefit from Common Administration proposed to
292264 -     USACE on 971021.
292265 -
292266 -     "Pondering" was reviewed in the Prodigy dialogs on the benefits of
292267 -     writing to discover mistakes and improve management. ref OF 1 0111
292268 -
292269 -     [On 990328 submitted new initiative on Common Administration to
292270 -     HQUSACE. ref SDS 34 9641]
292271 -
292272 - Communication Metrics supports analysis that helps everyone, but it
292273 - does more than "talk."  It uses the record to show contractors their
292274 - best chance of making money is performing the contract.  It helps
292275 - everyone perform the work better by following the record.  If failure
292276 - occurs, it protects SFIA.
292277 - ..
292278 - Jason expressed caution about representations by vendors.
292279 -
292280 - Jason will talk to third parties about Communication Metrics...
292281 -
292282 -     [On 990326 not enough time to call references because of a hectic
292283 -     schedule. ref SDS 33 9482]
292284 - ..
292285 - He can call...
292286 -
292287 -           Wayne Wetzel...................... 406 444 6722
292288 -           Deputy Director (DNRC)
292289 -           Department of Conservation
292290 -           and Natural Resources
292291 -           State of Montana
292292 -
292293 -           On 911205 Wayne defined "executive" support. ref SDS 7 8402
292294 -            ..
292295 -           Bill DeHart....................... 415 973 1014
292296 -           Program Manager
292297 -           Communication Systems and
292298 -           Business Development
292299 -           Pacific Gas and Electric
292300 -           San Francisco, CA
292301 -
292302 -  ..
292303 -           Tom Keesling, Architect........... 415 977 8473
292304 -           Assistant Chief
292305 -           Construction and Operations Division
292306 -           U.S. Army Corps of Engineers
292307 -           San Francisco, CA
292308 -
292309 -  ..
292310 -           Max Blodgett....................... 415 977 8444
292311 -           Chief
292312 -           Construction and Operations Division
292313 -           U.S. Army Corps of Engineers
292314 -           San Francisco, CA
292315 -           ..
292316 -           Denis Henmi........................ 415 777 4770 Kwan
292317 -           Henmi Architects San Francisco, CA
292318 -
292319 -           On 960313 Denis felt SFIA could use Communication Metrics,
292320 -           ref SDS 15 9943
292321 -
292322 -
292323 -  ..
292324 - ..
292325 - Jason asked about criticism of Communication Metrics...
292326 - 
292327 - Criticism is in the record at...
292328 -
292329 -     1.  891007 Clyde Earnest, VP Tudor Enginers (later became Kaiser)
292330 -         objected to Welch methods. ref SDS 1 3394
292331 -
292332 -         Welch methods applied by SDS technology were set out in a
292333 -         letter to Tudor on 890925. ref DIP 8, see particularly.....
292334 -         ref DIP 8 7404
292335 -
292336 -         Compare with criticism on 961017. ref SDS 16 1127
292337 -
292338 -     2.  On 890324 Clyde Earnest criticized Welch. ref SDS 2 6894
292339 -         ..
292340 -     3.  On 941230 Bill DeHart explained why PG&E discontinued
292341 -         Welch. ref SDS 9 9954, contrary to requests of its customer,
292342 -         Calif Dep Water Resources. ref SDS 8 8841
292343 -
292344 -     4.  On 970110 Tom Benero, Contracting Officer for US Army Corps of
292345 -         Engineers explained why Welch was terminated. ref SDS 18 5739
292346 -
292347 - These objections support SFIA using Communication Metrics.  Fear of
292348 - good practices and adopting "feel good" management makes people happy
292349 - for the moment, but causes the work to suffer. ref SDS 6 1331
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2924 -