CONTACTS 
0201 - JPS Net                              800 711 5353 fax or 800...
020101 - Mr. Josh Speer; Lead Technician  =Telephone
020102 - Technical Services =415 376 0121
0202 - JPS Net                              800 711 5353 fax or 800...
020201 - Ms. Raven #307 Morgan; Customer Service Agent =Telephone
020202 - Sales Department

SUBJECTS
Recovery for Failure to Perform
Cannot Transfer to Server
Terms, Conditions
Cannot log onto Server for FTP

0806 -    ..
0807 - Summary/Objective
0808 -
080801 - Follow up ref SDS 20 0000, ref SDS 19 0000.
080802 -
080803 - Talked to Raven.
080804 -
080805 - She knows Michael and Wendall.  She said there is nothing in the
080806 - record showing why Diane did not call us, but that yesterday on 990311
080807 - JPS credited our account with 2 months service.
080808 -
080809 - We will be receiving a revised invoice showing the credit and the
080810 - full amount that we owe to maintain service.
080811 -
080812 - Raven will send us an email confirming these understandings.
080813 -
080814 -    [See letter received below. ref SDS 0 0266]
080815 -
080816 -    [On 990922 received call from JPS on this. ref SDS 22 0001]
080817 -
080818 -
080819 -
080820 -
080821 -  ..
080822 - Cannot Upload to Server
080823 -
080824 - I asked Raven if there is anything in the record that indicates we
080825 - should be having a problem uploading to the server, because we are
080826 - getting another error message today.
080827 -
080828 - Last week we had a problem where the computer "dropped our service"
080829 - for about 4 hours.
080830 -
080831 -      [On 990315 happened again for more than 24 hours. ref SDS 21]
080832 -
080833 - Raven said our service has been extended for at least 2 months, so
080834 - there is no reason from the billing department for us to be having
080835 - problems.
080836 -
080837 -
0809 -
0810 -
0811 - 1238 called JPS technical support
0812 -
081201 - The telephone message said that Champagne customers are having a
081202 - problem that is being fixed.
081203 -
081204 -
081205 -  ..
0813 -
0814 -
0815 - 1430 received email
0816 -
081601 - Received ref DRT 1 from Raven showing a $49 credit. ref DRT 1 4719
081602 -
081603 - Raven is sending a revised invoice. ref DRT 1 9075
081604 -
081605 -    [On 990922 received call from JPS on this. ref SDS 22 0001]
081606 -
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0817 -