CONTACTS 
0202 - PG&E, Steve Buck                     650 598 7545 fax or 800...                                                                                                O-00000671 0201
020201 - Mr. Steve Buck
0203 - Pacific Gas & Electric Company       415 973 1014 fax 8426                                                                                                     O-00000642 0201
020301 - Mr. Bill DeHart, PMP
020302 - Project Manager  =415 973 1014 mobile phone:  415 203 0688                                                                                                       O-00000642 0201
020303 - Project Management                                                                                                                                               O-00000642 0201

SUBJECTS
Steve and Lilly
Home Page Evaluation
Willfully Blind, Fear and Denial
Denial Communication Causes Mistakes, Because Communication is Method

0706 -    ..
0707 - Summary/Objective
0708 -
070801 - Follow up ref SDS 7 0000, ref SDS 6 0000.
070802 - ..
070803 - Bill saw the letter to Max Wideman on Communication Metrics
070804 - being sound science. ref SDS 9
070805 -
070806 - We reviewed briefly the key points that...
070807 -
070808 -       1.  Scientific experiments show people can track about seven
070809 -           subjects, and that more than seven, processing information
070810 -           in the mind begins to faulter. ref SDS 9 6120
070811 -
070812 -       2.  People process information in "chunks," ref SDS 9 2838,
070813 -           which is emulated by the SDS design in a variety of helpful
070814 -           ways.
070815 -
070816 -       3.  Information is processed in the mind by "recoding" that
070817 -           helps people remember, but it leads to "meaning drift" such
070818 -           that the strength of human memory is the cause of mysterious
070819 -           mistakes attributed to "Murphy's Law." ref SDS 9 4510
070820 -
070821 - I explained the discussion with Jason last night on his review of the
070822 - Com Metrics web site, and that Jason seemed to indicate he did not
070823 - understand the problem we are solving. ref SDS 10 6629, and further at
070824 - ref SDS 10 3996, but then later seemed to have know very well the
070825 - problem. ref SDS 10 1862
070826 -
070827 - I asked Bill if he has gotten feedback from anyone on reviewing the
070828 - Com Metrics web page?  Can people grasp the "problem" and solution?
070829 -
070830 - Bill indicated he has not gotten feedback, and so he needs to follow
070831 - up to inquire from people he has suggested look at the Com Metrics
070832 - web site.
070833 -
070834 - We considered that lack of feedback is itself a "metric" that those
070835 - who reviewed the site either did not have sufficient experience in
070836 - management, or the web site does not explain the problem well enough.
070837 -
070838 - Bill suggested that the "problem" is simple, but the solution is more
070839 - complex than people want it to be, so they are looking for a "simple"
070840 - solution and when they encounter the Com Metrics web site, they cannot
070841 - grasp it, or give up and don't try because it is not "simple."
070842 -
070843 - But in Jason's case, he seemed to grasp the solution in the record on
070844 - 990308, ref SDS 10 1862; yet, he maintained at first, that he did not.
070845 - ref SDS 10 3996
070846 -
070847 - I called this a "Morris," based on experience reported for 990301.
070848 - ref SDS 8 2984
070849 -
070850 - People seem willfully blind while demanding proof of cost savings to
070851 - avoid problems, then write a check for $30M to buy off the problem, as
070852 - reported on 981027, ref SDS 2 9152, in order to maintain denial.
070853 -
070854 - Bill said he can schedule lunch next week on Tuesday.
070855 -
070856 - Did not ask about the letter, ref DIP 1 to Bill on helping Steve find
070857 - a new assignment on 990226. ref SDS 7 2520  We can discuss progress on
070858 - this next Tuesday.
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