CONTACTS 
0201 - IBM Internet                         800 821 4612 ext 2
020101 - Mr. James NLN
020102 - Technical Support
020103 - Description

SUBJECTS
Modem, U.S. Robotics Sportster 56K Fax
Dialer, IBM, W95
Modem, US Robotics Sportster
Dialer Not Setting up Network, IBM Ref #910856
CPU #10, W98

1307 -    ..
1308 - Summary/Objective
1309 -
130901 - Follow up ref SDS 7 0000.
130902 -
130903 - After setting up CPU10 in Concord, neither the JPS nor the IBM dialer
130904 - up connections would work.  Called IBM and got conflicting
130905 - instructions.  Finally was able to get a workable configuration.....
130906 - ref SDS 0 0045
130907 -
130908 -    [On 990124 IBM called back. ref SDS 8 0000]
130909 -
130910 -
130911 -
130912 -
1310 -
1311 -
1312 - Progress
1313 -
131301 -  ..
131302 - IBM Dialer Failed on CPU10
131303 -
131304 - Follow up ref SDS 5 3008, ref SDS 1 9640.
131305 -
131306 - The Dialer is not completing the operation....
131307 -
131308 -                     Setting up connection
131309 -
131310 - With the result that we are not connecting to the Internet.
131311 -
131312 - It dials the number and connects to the server, but does not complete
131313 - the operation.
131314 -
131315 - Called IBM.
131316 -
131317 - Talked to Linda.
131318 -
131319 - Explained problems.
131320 -
131321 - Linda gave issued following problem number...
131322 -
131323 -                         910856
131324 -
131325 - Linda checked the phone numbers we are dialing.
131326 -
131327 -
131328 -
131329 -  ..
131330 - Dial Up Adapter Properties Configuration Defective
131331 -
131332 - Linda feels the problem may be due to the changes we made this past
131333 - week to get the 3Com Etherlink PCI network interface card to work
131334 - connecting CPU10 to CPU11. ref SDS 7 4056
131335 -
131336 - We removed the Dial up Adapter configuration and installed it again.
131337 -
131338 -     Open My Computer
131339 -
131340 -         Dial up Networking.
131341 -
131342 -         Delete the listing for IBM Global Network.
131343 -
131344 -     Open Control Panel
131345 -
131346 - Found that netbeui was linked to the dial up adapter.  We removed this
131347 - because TCP/IP is being used for the 3Com Etherlink card.  This did
131348 - not solve the problem.
131349 -
131350 -
131351 -
131352 -  ..
131353 - TCP/IP Connected to Dial Up Adapter and Network Card
131354 -
131355 - I asked if TCP/IP is linked to both the ethernet network card and to
131356 - the dial up adapter, will this cause a conflict?
131357 -
131358 - Linda said this can cause a conflict, but she cannot suggest that we
131359 - disconnect anything.
131360 -
131361 - This analysis seems to conflict with the record of successfully using
131362 - the 3Com NIC connection between CPU10 and CPU11 the past few days with
131363 - this same configuration. ref SDS 7 3888
131364 -
131365 - Linda wants to submit via fax information which she suggests that I
131366 - interpret.
131367 -
131368 - I asked to talk to her supervisor.
131369 -
131370 - Talked to Tony.
131371 -
131372 - Tony concurred with Linda that having TCP/IP linked to both the NIC
131373 - and to the Dial Up Adapter causes conflicts that impedes setting up
131374 - the connection to the Internet server.
131375 -
131376 -      [On 990124 level 2 support confirmed that in some situations,
131377 -      this can cause a conflict. ref SDS 8 3920]
131378 -
131379 - He reviewed the configuration Linda helped set up and indicated it is
131380 - okay.  Toni feels this problem should be elevated to a higher level of
131381 - technical support.
131382 -
131383 - He said someone will call us as soon as possible.
131384 -
131385 -
131386 -
131387 -
131388 -
1314 -
1315 -
1316 - 1944
1317 -
131701 - Instructions for IBM Dialer Up Connection
131702 -
131703 - Received via Internet ref OF 1 0000 which offers ideas on fixing the
131704 - IBM Dial Up Connection.
131705 -
131706 -
131707 -
1318 -
1319 -
1320 - 2107
1321 -
132101 -  ..
132102 - Removed and Installed TCP/IP Protocol
132103 -
132104 - Did not get a call back from IBM.
132105 -
132106 - Removed TCP/IP protocol in Network Properties Configuration.
132107 -
132108 - This also automatically removed Client for Microsoft Networks.
132109 - ..
132110 - I clicked OK in Network Properties.
132111 -
132112 - W98 then loaded software and asked for the w98 program files, which I
132113 - have placed on g: 00 w98.
132114 -
132115 - I specified the following...
132116 -
132117 -                     g: 00 w98 win98
132118 -
132119 -   ....because win98 has the setup code for this type of operation.
132120 -
132121 - The system completed loading software, and asked to restart the
132122 - computer.
132123 -
132124 - I did this.
132125 -
132126 - When the desktop came up, the Network icon was missing.
132127 -
132128 - I opened My Computer and then opened...
132129 -
132130 -                Control Panel
132131 -
132132 - Found Network listed in the Control Panel features.
132133 -
132134 - Opened Network by double clicking.
132135 -
132136 - I first added Client for Microsoft Networks, using Services, then
132137 - added TCP/IP using Protocol, per instructions on 990121. ref SDS 7
132138 - 1848
132139 -
132140 - Clicked OK in Network Properties and repeated the process of loading
132141 - w98 software and booting the system, per ref SDS 0 5744.
132142 -
132143 - When the system came up there is a Network icon on the desktop again.
132144 -
132145 - I examined Properties for TCP/IP linked to Dial Up Adapter.
132146 - ..
132147 - There is a difference in this configuration from instructions
132148 - given by IBM's reps today...
132149 -
132150 -          WINS Configuration tab shows...
132151 -
132152 -              x  Use DHCP for WINS resolution
132153 -
132154 -          Which is at the bottom of the screen.
132155 -
132156 - Both Linda and Tony suggested today that this configuration should
132157 - show...
132158 -
132159 -              x  Disable WINS resolution
132160 -
132161 -    [On 990124 confirmation to disable WINS resolution. ref SDS 8 3325]
132162 -
132163 -
132164 -  ..
132165 - Internet Connection Restored
132166 -
132167 - I tried the new configuration by launching the IBM dialer and it
132168 - successfully connected to the Internet server.
132169 -
132170 - So this seems to have solved the problem.
132171 -
132172 -
132173 -
132174 -  ..
132175 - File and Printer Sharing Added, Crashed Boot Sequence
132176 -
132177 - As a result of getting the Internet connection working, I opened the
132178 - Network Properties and added File and Printer Sharing in the
132179 - Configuration.
132180 -
132181 - This required the process of adding software and booting the computer,
132182 - ref SDS 0 5744.
132183 -
132184 - During restart operation, there was an error message screen that
132185 - required pressing enter to continue, or Ctrl Alt Del to restart.
132186 -
132187 - This screen provided what appeared to be some memory addresses, which
132188 - seem to be seroius errors.  The first time I pressed Ctrl Alt Del, the
132189 - same error screen came up again with different memory addresses.
132190 -
132191 - Pressed Ctrl Alt Del again, and this the system booted into Safe
132192 - mode.
132193 -
132194 - It came up and I then executed restart.  The system then successfully
132195 - booted.
132196 -
132197 - I tested the Interent connection and it seems to be working.
132198 -
132199 -
132200 -