CONTACTS 
0201 - S & C Ford                           415 553 4400 fax or 800...
020101 - Mr. Steve Wainwright; Customer Service Manager =Telephone
020102 - Service Department
0202 - S & C Ford                           415 553 4400 fax or 800...
020201 - Mr. Larry Smith; Manager
020202 - Service Department

SUBJECTS
Millie's Mercury Sable, 940423
Change Oil, Safety Check, Service Window
Window Wash, Hoses, Tire Tread Wear

0505 -    ..
0506 - Summary/Objective
0507 -
050701 - Follow up ref SDS 28 0000, ref SDS 27 0000.
050702 -
050703 - This was a supplemental service to work on 981022, to accomplish some
050704 - corrections. ref SDS 28 9120
050705 -
050706 - Took letter, ref DIP 1 3562, and the record on 981029 to review with
050707 - the service rep. ref SDS 29 0000
050708 - ..
050709 - Steve did not have the letter discussed with Larry on 981029.
050710 - ref SDS 29 7840
050711 -
050712 - Received invoice #304526 ref DRT 1, seems to have charged for topping
050713 - off fluids, which should have been done under the invoice for the work
050714 - on 981022. ref SDS 28 2376
050715 -
050716 -
050717 -
050718 -
0508 -

SUBJECTS
Window wash system

0604 -
060401 -  ..
060402 - Window Wash System Service
060403 -
060404 - Follow up ref SDS 28 1840.
060405 -
060406 - Need window wash liquid system serviced.
060407 -
060408 - Steve will have this fixed today.  He said it will cost about 1 hour
060409 - of work, or $100.
060410 -
060411 - Invoice shows this work was performed.  It required cleaning of some
060412 - kind for the water reservoir, and cleaning washer hoses.  There was a
060413 - washer jet plugged, had to replace a washer jet. ref DRT 1 6177
060414 - ..
060415 - They topped off the fluid in this system and charged $2.27,
060416 - which seems like it should have been included in the service on 981022
060417 - under the prior invoice. ref SDS 28 2376
060418 -
060419 -
060420 -
060421 -
0605 -

SUBJECTS
Water Pump
Hoses

0805 -
080501 -  ..
080502 - Hoses Damaged Need Repair
080503 -
080504 - Follow up ref SDS 29 4305.
080505 -
080506 - Since Steve did not have the letter sent to Larry, ref DIP 1 3562, and
080507 - discussed last Thursday. ref SDS 29 4305, so he read through it and
080508 - then we discussed the scope of services for today.
080509 -
080510 - Steve found two hoses to the water pump which showed some corrosion.
080511 -
080512 - He feels this is evidence that the water pump is failing and as a
080513 - result the thermostat and other related items need to be replaced.
080514 -
080515 - He found no other hoses that require service.
080516 -
080517 -     [On 990507 similar findings. ref SDS 30 3718]
080518 -
080519 - We looked at the water pump.  The only evidence of leakage on the
080520 - water pump is the corrosion at the water pump connections.
080521 -
080522 - Steve continues to maintain the water pump and appurtenances need to
080523 - be replaced and a reasonable estimate is $1,300, as represented last
080524 - week. ref SDS 28 2448  He said we will have to leave the car
080525 - over-night.
080526 -
080527 - I asked him to procede with the repairs, minus the water pump and hose
080528 - replacement.
080529 -
080530 - He said the car will be ready OA 1400.
080531 -
080532 -
080533 -
080534 -  ..
0806 -
0807 -
0808 - 0828 called Larry, Service Manager
0809 -
080901 - Larry said there are actually 4 hoses that support the water pump.
080902 -
080903 - He asked if the temperature gauge has been registering high.
080904 -
080905 - I said the temparature guage has been the same since we got the car.
080906 -
080907 - I asked Larry if the only evidence we have of problems with the water
080908 - pump is corroded hoses, why not replace the hoses and see if that
080909 - solves the problem, as recommended on S&C's invoice for the service on
080910 - 980619. ref SDS 26 5310  We read the mechanic's remcommendation in
080911 - S&C's ivoice. ref DRP 7 8556  There is no indicate of needing to
080912 - replace the water pump.
080913 -
080914 - Larry said he will investigate the car himself, and call me back on
080915 - his findings.
080916 -
080917 -  ..
0810 -
0811 -
0812 - 0842 Larry called back
0813 -
081301 - Larry says hoses are soft, and this indicates to him they are okay.
081302 -
081303 - He sees no evidence that the water pump needs to be replaced at this
081304 - time.
081305 -
081306 -     [On 990507 mechanic found water pump okay. ref SDS 30 6922]
081307 -
081308 - There is a small amount of corrosion on some kind of a filter element,
081309 - which S&C is replacing.
081310 -
081311 -
081312 -
081313 -  ..
0814 -
0815 -
0816 - 1648 received invoice
0817 -
081701 - There is a charge of approximately $14 for topping off the fluid in
081702 - the "RAD" and "COOLAND RESERVOIR" shown at ref DRT 1 8556.
081703 -
081704 - It is unclear why this work should not have been performed under the
081705 - prior invoice on 981022, ref DRP 8 8556, for topping off fluids....
081706 - ref SDS 28 2376
081707 -
081708 -
081709 -
081710 -
0818 -

SUBJECTS
Tire Tread Inspection, 980619

0904 -   ..
090401 - Follow up ref SDS 28 1768, ref SDS 26 1768.
090402 -
090403 - Steve will have the tread wear entered on the service report.
090404 -
090405 - Tread wear reported today is 4/32 for front and 5/32 for rear tires.
090406 - ref DRT 1 0120
090407 -
090408 -
090409 -             LF     RF     LR     RR
090410 -
090411 - 981103     4/32   4/32   5/32   5/32         ref DRT 1 0120
090412 - 980619     6/32   6/32   6/32   6/32         ref DRT 1 7493
090413 - 980127     6/32   6/32   6/32   6/32         ref DRP 6 8556
090414 - 971029     8/32   8/32   6/32   6/32         ref DRP 5 line 85
090415 - 970624     8/32   8/32   8/32   8/32         ref DRP 3 line 98
090416 - 970507     8/32   8/32   8/32   8/32         ref SDS 15 line 115
090417 - 970121     9/32   9/32   7/32   7/32         ref SDS 7 line 253
090418 -
090419 -
090420 -
090421 -
090422 -
090423 -
090424 -
090425 -
090426 -
0905 -