CONTACTS 
0201 - Corps of Engineers, SFD                                                                                                                                            O-00000632 0201
020101 - Mr. Max R. Blodgett, II, P.E., L.S.
020102 - Construction Operations Division
0202 - Corps of Engineers, SFD                                                                                                                                            O-00000632 0202
020201 - Mr. Thompson F. Keesling, Architect; Assistant Chief
020202 - Construction Operations Division

SUBJECTS
COE Evaluation Communication Metrics
Intranets, Web, CESP Review
Intelligence Business, Similar to Military
Metrics for Business Processes
Contract Communication Metrics
Business Intelligence

1208 -
1208 -    ..
1209 - Summary/Objective
1210 -
121001 - Follow up ref SDS 35 0000, ref SDS 34 0000.
121002 -
121003 - Considered further use of Communication Metrics in District. ref SDS 0
121004 - 2751  CESPN's improved email system now allows Managers to obtain
121005 - on-line daily "business intelligence" delivered via Internet.  Cost
121006 - savings from Communication Metrics are increased by reducing the time
121007 - for handling printed documents.  Reduced use of printed documents and
121008 - intelligence delivered via Internet support USACE goals for a "Virtual
121009 - District."  Direct access to Communication Metrics work product on the
121010 - Internet makes it easier for managers to understand these benefits.
121011 -
121012 -      [On 980625 met to review progress on Comm Metrics contract
121013 -      process. ref SDS 38 0000]
121015 -       ..
121016 -      [On 980630 published article supports CESPN method of calculating
121017 -      cost savings from using Communication Metrics. ref SDS 39 3533]
121018 -
121020 -  ..
1211 -
1212 -
1213 - Discussion
121401 -  ..
121402 - Internet Supports Business Intelligence for "Virtual Office/District"
121403 -
121404 - Follow up ref SDS 32 3920.
121405 -
121406 - I showed the article in Today's Engineer, Spring 1998, on...
121407 -
121408 -                     The Virtual Office
121410 -      ..
121411 -     [On 980613 reviewed this article, ref SDS 36 0526, on management
121412 -     model based on the Internet and other technologies to deliver
121413 -     "anytime, anywhere intelligence" discussed with CESPN on 980403,
121414 -     ref SDS 32 3920]
121416 -  ..
121417 - The article points out that current technology available in the
121418 - marketplace is inadequate for a viable "Virtual Office." see record at
121419 - ref SDS 36 2473
121420 -
121421 -         [On 980625, see example of limitations due to conflict between
121422 -         uploading information to the server (ftp), and obtaining
121423 -         "intelligence" from the server (http), ref SDS 37 1715,
121424 -         discussed with Tom on 980630. ref SDS 39 2012]
121426 -      ..
121427 -     [On 980630 discussed with Tom article on Bell Atlantic using
121428 -     Internet for "Project Office." ref SDS 39 0633]
121430 -      ..
121431 -     Ideas on a "Virtual Office" supplement an article published last
121432 -     year...
121433 -
121434 -                       It takes a regional village
121435 -
121436 -
121437 -     ...(PM Network, April 1997 p. 33) that reported USACE South
121438 -     Atlantic Division is considering a "Virtual District" that relies
121439 -     on computer network technology, including the Internet, for timely
121440 -     delivery of information, also cited in the "Virtual Office"
121441 -     article. ref SDS 11 0000
121443 -      ..
121444 -     Communication Metrics support for the "Virtual District" was
121445 -     discussed at meeting with HQUSACE on 9712202. ref SDS 27 0861
121447 -  ..
121448 - Tom glanced through the "Virtual Office" article.  He noticed another
121449 - article, "Making the Complex Clear," that explains faster information
121450 - creates complexity, ref SDS 36 1706, that reduces productivity due to
121451 - information overload, that inhibits the viability of a "Virtual
121452 - Office." ref SDS 36 3499  A third article presents a case study on
121453 - extra cost caused by failed communication. ref SDS 36 0744 It supports
121454 - cost savings by investing to improve communication, as reported by
121455 - CESPN on 971007. ref DRP 4 0129
121457 -  ..
121458 - This new evidence in the public record shows that "intelligence"
121459 - delivered via Internet can support USACE goals reported in an article
121460 - on the "Virtual District," which was submitted to CESPN a year ago, on
121461 - 970502. ref SDS 11 2187
121463 -  ..
121464 - Faster information from fax, email, calls and constant meetings, harms
121465 - management due to information overload.  But faster information can be
121466 - useful when processed by technology that makes connections to produce
121467 - "intelligence."  A system designed to add intelligence to information
121468 - brings the benefits of a "Virtual Office," without causing information
121469 - overload, cited in the second article.
121471 -  ..
121472 - CESPN reported on 970328 that Communiation Metrics adds "intelligence"
121473 - to information by providing connections of cause and effect between
121474 - disparate events over time. ref DRP 1 0539  This adds value to the
121475 - Internet by making faster information useful, so that the goals of a
121476 - "Virtual Office" and a "Virtual District" are viable.
121477 - ..
121478 - Tom asked to keep the "Today's Engineer" magazine.
121480 -  ..
121481 - I will bring the magazine back after scanning the articles to
121482 - integrate with prior analyses.
121483 -
121484 -    [On 980625 delivered magazine to Tom, and reviewed analysis that
121485 -    was done on 980613 showing Communication Metrics solves several key
121486 -    problems cited in the articles. ref SDS 38 0000]
121488 -  ..
121489 - These articles will be posted to Web site for review with prior work
121490 - we have done on this subject. ref SDS 24 1209
121491 -
121492 -    [On 980613 analysed the articles and posted to Web site for common
121493 -    review. ref SDS 36 0000]
121494 -
121495 -
1215 -

SUBJECTS
Email Access to Internet
Communication Metrics Explaining to Other
Web Site to Explain POIMS, SDS and Comm Metrics

1705 -
170601 -  ..
170602 - CESPN Can Now Access Internet Links to Business Intelligence
170603 -
170604 - Tom advised that the District now has improved email with Web browser
170605 - integration, so that he can access Internet links directly.
170606 -
170607 -    On 980514 Tom had to use Windows cut and paste to transfer an
170608 -    Internet address from email into the location field of the Web
170609 -    browser on his computer, ref SDS 35 0000  We developed that method
170610 -    on 980403. ref SDS 32 0734
170612 -  ..
170613 - USACE direct access to the Internet makes using business intelligence
170614 - created by Communication Metrics and delivered by via Internet, fast
170615 - and easy to use for District staff.  It increases cost savings by
170616 - giving fast access to critical information without having to retrieve,
170617 - store and handle documents, by using summaries to select needed
170618 - information and by clicking to access information.  This makes viable
170619 - the potential of the Internet to deliver...
170620 -
170622 -                    ..
170623 -                   Anytime, anywhere intelligence
170624 -
170625 -
170626 -     ...discussed on 980403. ref SDS 32 3920
170628 -  ..
170629 - An example is the CESPN report on Communication Metrics which is now
170630 - on-line. see ref DRP 1 0000, issued on 970418. ref SDS 9 3368
170632 -  ..
170633 - Direct access to the Internet makes it easy to submit examples so that
170634 - other managers can experience the advantage of "intelligence" created
170635 - by Communication Metrics, per our meeting on 980403. ref SDS 32 4756
170636 - ..
170637 - We can send information to people with links to pertinant parts
170638 - of the record, including CESPN reports.  This greatly reduces the time
170639 - and effort needed to learn new ideas, and illustrates the power of
170640 - "intellignece" that improves daily work, reduces cost and earns
170641 - managers credit for better performance, instead of worry about
170642 - accountability. ref SDS 33 1491
170643 -
170644 -
170645 -
1707 -

SUBJECTS
Lotus Notes & IBM, 910625

1903 -
190401 -  ..
190402 - Lotus Notes Helps Make Assignments, Need Cost/Benefit Study
190404 -  ..
190405 - Tom advised that LTC Thompson is using Lotus Notes for email, and that
190406 - LN has a function to make asignments based on current work load.  Tom
190407 - explained that if a manager's work schedule is full, then LN will not
190408 - accept new assignments.
190410 -  ..
190411 - Lotus Notes was discussed with DE on 970624. ref SDS 14 4887
190413 -  ..
190414 - At that time, the District had not done a cost/benefit analysis on
190415 - Lotus Notes.
190416 - ..
190417 - Lotus Notes does not provide the connections needed for business
190418 - intelligence, ref SDS 1 0770, nor can it improve CESPN management
190419 - processes, as called for by DE's proposed Operation Plan. ref SDS 13
190420 - 0944   At Corps of Engineer's management meetings last October in
190421 - Burlingame, Tom asked the General, who gave a presentation on Lotus
190422 - Notes, if LN can link information. The General advised that LN cannot
190423 - do this. ref SDS 26 2336
190425 -  ..
190426 - Current use of LN may provide a record from which a cost/benefit
190427 - calculation can be prepared, as was done for Communication Metrics.
190428 - ref SDS 21 0000
190429 -
190430 -
190431 -
1905 -

SUBJECTS
Meetings of District Staff
Regulatory Meetings
District Requirements
Reduced Paper handling
Virtual District
Institutionalize Communication Metrics
CCA Guide

3209 -
321001 -  ..
321002 - Applications for Communication Metrics
321003 -
321004 - Follow up ref SDS 32 0000.
321005 -
321006 - Over the past year, CESPN has identified a range of work that can be
321007 - supported by an "intelligence" effort, including staff meetings,
321008 - Project Management, an Action Item system, litigation support,
321009 - environmental management, geographical template, GSI, etc.  All of
321010 - these flow from a single premis...
321011 -
321013 -        ..
321014 -       Adding "intelligence" to information improves management, as
321015 -       explained in the POIMS paper. ref OF 1 5884
321017 -  ..
321018 - See for example meetings on...
321019 -
321020 -                        970403. ref SDS 8 5988
321021 -
321022 -                        970501. ref SDS 10 2207
321024 -  ..
321025 - On 970722 Max requested immediate help. ref SDS 15 5839 and developed
321026 - list of needs and requirements in the District. ref SDS 15 9599
321027 -
321028 -      [On 981218 cited uses of Communication Metrics. ref SDS 43 1836]
321029 -
321030 -      [On 990202 District Counsel supports objective. ref SDS 45 4080]
321032 -       ..
321033 -      [On 990204 reviewed application with DDE. ref SDS 47 3975]
321035 -       ..
321036 -      [On 990504 met with DE. ref SDS 51]
321038 -  ..
321039 - Added capability of...
321040 -
321041 -     a. CESPN Internet access, ref SDS 0 1906
321042 -
321043 -     b. Communication Metrics delivers intelligence via Internet Web
321044 -        site, ref SDS 32 0000 as defined in CESPN report dated 970328.
321045 -        ref DRP 1 6172
321046 -
321047 - ...shows that the goal of the "Virtual Office" to reduce costs of
321048 - printed documentation, ref SDS 11 1233, can be enhanced by giving
321049 - managers instant access to intelligence that makes management
321050 - productive.  Less time handling paper in combination with reducing the
321051 - burden of rework, adds to the cost savings cited in CESPN report dated
321052 - 971007, that justifies using Communication Metrics. ref SDS 21 0000
321053 -
321054 -       [On 990201 developed estimate of cost savings. ref SDS 44 7399]
321056 -        ..
321057 -       [On 990305 HQUSACE draft standards for "Paperless Contracting"
321058 -       says District's should be proactive in promoting reduced paper
321059 -       handling. ref SDS 50 9044]
321061 -  ..
321062 - Today, we discussed three (3) ways to use Communication Metrics:
321063 -
321064 -       1.  District-wide support for weekly staff and other meetings.
321065 -           e.g., regulatory, inter-agency, etc.
321066 -
321067 -            [On 980803 Max cited this need again. ref SDS 40 5476]
321069 -             ..
321070 -            [On 990204 DE frustrated by poor productivity in meetings;
321071 -            Tom Keesling recommends Com Metrics. ref SDS 46 I68F
321073 -             ..
321074 -            [On 990204 DDE responsible for follow up on meetings feels
321075 -            existing Microsoft tools and standard meeting minute
321076 -            procedures are adequate; more diligence required by
321077 -            managers to work harder. ref SDS 47 3975]
321079 -            ..
321080 -       2.  Construction Services Branch to implement Construction
321081 -           Contract Administration (CCA) Guide across all projects.
321083 -            ..
321084 -       3.  Managing a specific project with approval of the sponsor.
321085 -
321087 -      ..
321088 -     District Staff Meetings
321089 -
321090 -     Communication Metrics can improve productivity of the Commander's
321091 -     weekly staff meetings by providing common understandings about
321092 -     issues, planning and objectives.  Action Items ensure that follow
321093 -     up is not lost in the turbulence of daily crisis, which is a
321094 -     common problem for all managements. ref SDS 29 4705
321096 -      ..
321097 -     The advantage of reduced paper handling by using the Internet to
321098 -     deliver work product, i.e., "intelligence," offers an immediate
321099 -     way to apply technology to improve productivity.
321100 -
321101 -       [On 990305 HQUSACE draft standards for "Paperless Contracting"
321102 -       says District's should be proactive in promoting reduced paper
321103 -       handling. ref SDS 50 9044]
321104 -
321106 -         ..
321107 -        Intelligence Improves Management, Solves Fear of Accountability
321108 -
321109 -        Use of Communication Metrics by the Commander provides the
321110 -        impetus of leadership to help those who have no experience with
321111 -        Communication Metrics overcome fear that new methods are not
321112 -        cost effective, and cause harm by disclosing mistakes, as Max
321113 -        cited in the meeting on 980403. ref SDS 32 4129  Command
321114 -        support enables people to discover that their fears are
321115 -        unfounded because adding metrics to communication produces
321116 -        intelligence that is the source of cost savings and the
321117 -        solution to mistakes, as reported by CESPN in reviewing
321118 -        Communication Metrics on 970328. ref DRP 1 6172
321119 -
321120 -           [On 990224 DDE defers this application. ref SDS 48 1718]
321121 -
321123 -      ..
321124 -     Regulatory Meetings Opportunity Com Metrics Improve Productivity
321125 -
321126 -     Experience using Communication Metrics for District Staff meetings
321127 -     will give managers the opportunity to see how it can be applied to
321128 -     other settings, including the Regulatory meetings Max cited as
321129 -     needing help, in the meeting on 980403. ref SDS 32 4033
321131 -      ..
321132 -     Alternatively, Communication Metrics could be used for regulatory
321133 -     meetings and this experience could be used to evaluate applicaiton
321134 -     for District Staff meetings.
321135 -
321136 -        [On 980803 Max cited this need again. ref SDS 40 5476]
321137 -
321138 -        [On 981119 Jim Lovo at HQUSACE cited environmental management
321139 -        as a good application for Comm Metrics. ref SDS 42 7448]
321140 -
321141 -
321142 -
3212 -

SUBJECTS
CCA Guide Implement with SDS
Scope Services Next Phase Comm Metrics
Construction Services Branch

3905 -
390601 -      ..
390602 -     Construction Services Branch, Implement CCA Guide
390603 -
390604 -     Follow up ref SDS 5 4147.
390605 -
390606 -     CESPN has prepared a scope of services for Communication Metrics
390607 -     to support the Construction Services Branch. ref DRP 1 6499
390608 -     Therefore, a contract to provide this work is ready to go, as
390609 -     developed by Leonard and Tom. ref SDS 6 3148
390611 -      ..
390612 -     This contract would help manage projects and other CSB tasks,
390613 -     which Max and Leonard have noted is needed. ref SDS 8 1149  It
390614 -     ensures application of the Construction Contract Administration
390615 -     (CCA) Guide, per Max's request on 970311. ref SDS 7 5835
390617 -      ..
390618 -     Examples of work product are the Construction Launch Schedule, and
390619 -     the Scope of Services for the Construction Management contract
390620 -     issued to Luster on the Richmond project, which were prepared with
390621 -     Communication Metrics to test the usefulness of this method, as
390622 -     reviewed with Max on 970501. ref SDS 10 0000
390624 -      ..
390625 -     Using Communication Metrics in this manner will give other
390626 -     Divisions in the District exposure with the methodology, although
390627 -     not as effectively as using it for weekly staff meetings.
390628 -
390629 -
390630 -
390631 -
3907 -

SUBJECTS
Supervision & Administration
Common Administration
Concurrent Dispute Resolution
Partnering
Intranets for Project Infomration
Project Management Implementation, Keesling

4508 -
450901 -  ..
450902 - Project Management is More Cost Effective with Communication Metrics
450903 -
450904 - Follow up ref SDS 25 0000.
450905 -
450906 - Tom recommended in a letter dated 970904 to Jim Jones, CEMP-E, that
450907 - Communication Metrics be applied from project inception.  ref DRP 3
450908 - 0896
450910 -  ..
450911 - This would give the District an advantage relative to other districts
450912 - who cannot offer sponsors this level of "intelligence" to reduce the
450913 - time and cost of projects. ref DRP 1 6172
450915 -  ..
450916 - CESPN can offer Sponsors a productive use of the Internet to deliver
450917 - timely intelligence that helps the Corps of Engineers, the Sponsor and
450918 - the Contractor accomplish the work according to requirements without
450919 - costly litigation.
450920 - ..
450921 - Consideration can be given by Construction Operations division
450922 - to experiment with the concept of "common administration" that would
450923 - supplement or otherwise replace previously ineffective "partnering"
450924 - mehtods. ref SDS 23 1211
450925 -
450926 -     [On 990305 USACE trying paperless contracting. ref SDS 50 9044]
450928 -  ..
450929 - Strategies for Gaining Sponsor Approval of Communication Metrics
450930 -
450931 - We discussed today that approval to use Communication Metrics can be
450932 - obtained by submitting to project sponsors the CESPN report dated
450933 - 970328 which explains the advantage of adding "intelligence" to
450934 - information, ref DRP 1 6172, and includes a scope of services, see the
450935 - letter at ref DRP 1 4929, that shows how the sponsor's objectives are
450936 - accomplished by this new method. ref DRP 1 6375
450938 -  ..
450939 - CESPN can provide the report dated 971007 issued to CEMP-E that shows
450940 - cost savings on project budgets. ref DRP 4 0000 This can be supported
450941 - by comments from the Legal Division on the usefulness of Communication
450942 - Metrics in obtaining a favorable settlement with the Contractor on the
450943 - Oakland Harbor project without incurring the expense of trial, ref SDS
450944 - 0 2405, so that sponsors can recognize tangible cost advantages.
450946 -  ..
450947 - These reports can be provided via Internet/email to Sponsors so they
450948 - can experience first hand the methodology of using intelligence.
450949 -
450950 -
450951 -
450952 -
4510 -

SUBJECTS
CEMP-E
Investing to Save Money, Risky
Paperless Office
Virtual Office, Paperless Office
Leadership, Guidance to District

5107 -
510801 -  ..
510802 - Other Commands Rely on CESPN to Develop More Data on Comm Metrics
510803 - South Atlantic Division Lacks Experience with Communicatoin Metrics
510804 -
510805 - Tom noted that the South Atlantic Division is charged to try new
510806 - methods, and so it can be contacted about trying Communication
510807 - Metrics, since they may have funds to support pilot testing.
510808 -
510809 - Experience with Communication Metrics set out in reports dated 970328,
510810 - ref DRP 1 6172, and 971007, ref DRP 4 0129, give CESPN an advantage in
510811 - understanding the value of Communication Metrics to deliver business
510812 - intelligence.  Tom pointed out on 961101 in a meeting with Herb Cheong
510813 - and Tom Benero that the benefits of Communication Metrics are hard to
510814 - grasp until experience is gained with the methodology. ref SDS 4 8888
510816 -  ..
510817 - CESPN is better positioned than the South Atlantic Division to support
510818 - further trials in order to obtain more data on cost savings, as
510819 - requested on 971017 by Jim Jones, CEMP-E. ref SDS 22 2678
510821 -  ..
510822 - CESPN might contact the South Atlantic Division to seek support for a
510823 - Communication Metrics trial.  On 970512 we discussed notifying this
510824 - group that Communication Metrics can help achieve a "Virtual District"
510825 - ref SDS 12 6994  Tom's question to the General on the limitations of
510826 - Lotus Notes in supporting effective management, showed a need for
510827 - Communication Metrics, but also lack of awareness of that need, within
510828 - the South Atlantic Division. ref SDS 0 0828
510830 -  ..
510831 - On 970926 Jim Jones, CEMP-E, advised that testing new methods by CESA
510832 - is paid from local operating budgets. ref SDS 20 2519
510834 -  ..
510835 - On 971205 Jim suggested more testing by CESPN can verify cost savings
510836 - that will build a broader base of faith in Communication Metrics
510837 - throughout USACE. ref SDS 28 6039
510839 -  ..
510840 - This background indicates more experience in CESPN can help others
510841 - grasp the advanteges of business intelligence.
510842 -
510844 -  ..
510845 - Max Considered Contracting for Communication Metrics Support
510846 -
510847 - Tom feels that applications of Communication Metrics, ref SDS 0 0829,
510848 - can be considered by Max.
510849 -
510850 - I went into the reception area and found Max completing a discussion
510851 - from a meeting that had just ended in his office.
510853 -  ..
510854 - Max joined us in Tom's office.
510856 -  ..
510857 - Max looked at the article on the "Virtual Office." ref SDS 0 7470
510859 -  ..
510860 - Tom explained our discussion above about improved Internet capability
510861 - in the District, and the prospects of applying it to deliver...
510862 -
510863 -
510864 -                    business intelligence
510865 -
510866 -
510867 -    ...that is generated by Communication Metrics. ref SDS 0 1906
510868 - ..
510869 - Max indicated he agrees with the analysis in the Welch letter,
510870 - ref DIP 2 3802 sent on 980422, ref SDS 34 0000, with a link to the
510871 - review of Andy Grove's book, (see record on 980514, ref SDS 35 2059)
510873 -  ..
510874 - He noted that Communication Metrics accomplishes the steps that are
510875 - essential for good management, which are listed by Andy Grove, CEO of
510876 - Intel Corporation, in his book "Only the Paranoid Survive." see review
510877 - on 980307, ref SDS 31 3668  Max recalled that this capability was very
510878 - helpful to CESPN on the Oakland Harbor project and in launching
510879 - construction operations on Richmond. e.g., meeting on 970403 per the
510880 - record at ref SDS 8 0000
510881 -
510882 -     [On 980803 Max cited benefits are self-evident. ref SDS 41 5141]
510884 -  ..
510885 - Leadership Critical to Improving Management
510886 -
510887 - Follow up ref SDS 32 4033.
510888 -
510889 - Max said that lack of support by HQUSACE after the meeting on 971202,
510890 - ref SDS 27, makes it more difficult to "sell" local managers on using
510891 - Communication Metrics to save time and money, despite the record of
510892 - improvement on Oakland and Richmond, because few people outside of Con
510893 - Ops interacted with the daily management process.
510894 -
510895 -      [On 990304 HQ recommneds using Com Metrics. ref SDS 49 1362]
510897 -  ..
510898 - As a result, experience with other systems that have not worked well
510899 - makes managers wary of trying Communication Metrics, because they are
510900 - relying on past failures of other efforts, rather than the success of
510901 - Communication Metrics. Cultural ignorance, fear and denial makes the
510902 - evolution of technology to improve management very slow, as cited by
510903 - Dr. Tom Landauer reviewed on 950710. ref SDS 2 2004,
510905 -  ..
510906 - The willingness of executives to ignore and deny the need for better
510907 - management practices is cited in the review of Andy Grove's book,
510908 - which says strong leadership must support pilot testing of new methods
510909 - in order to break out of the "innovation loop" that prevents managers
510910 - from overcoming fear of new methods.  ref SDS 30 4025
510911 -
510912 -      [On 980803 Max cited the challenge of introducing new methods
510913 -      even when key people approve. ref SDS 41 3887]
510915 -  ..
510916 - Max mentioned in the meeting on 980403 that a web home page can help
510917 - explain Communication Metrics, and is readily available so it is fast
510918 - and easy to use. ref SDS 32 4129
510920 -  ..
510921 - The importance of leadership was discussed with HQUSACE in the meeting
510922 - on 971202. ref SDS 27 2392  On 971205 further inquiries were made
510923 - about providing leadership. ref SDS 28 6039
510925 -  ..
510926 - We considered CESPN's report dated 970328 says, as Max notes, that
510927 - Communication Metrics was helpful on the Oakland Harbor project. see
510928 - ref DRP 1 1302
510930 -  ..
510931 - CESPN issued a second report on 971007 that says Communication Metrics
510932 - saved the governement millions of dollars, even though it was used for
510933 - a short time on the Oakland Harbor project. ref DRP 4 0129
510935 -  ..
510936 - Managers who have not worked with Communication Metrics are wary of
510937 - daily intelligence due to concerns about accountability, which Max
510938 - cited in the meeting on 980403. ref SDS 32 4129
510940 -  ..
510941 - Andy Grove, CEO of Intel Corporation, identifies in his book...
510942 -
510943 -                     Only the Paranoid Survive
510944 -
510945 - ...a challenge of leadership to overcome denial that new methods are
510946 - needed, ref SDS 31 1657.  He points out that successful executives
510947 - deny, even to themselves, the magnitude of the problems they face that
510948 - require changing work practices due to changes in the business
510949 - environment, ref SDS 30 5517, which is cited in CESPN's report.
510951 -  ..
510952 - Denial rests on an understandable desire to...
510953 -
510954 -      a.  avoid the effort of learning that existing methods are
510955 -          inadequate in the new realities of technology that produce
510956 -          information overload;
510957 -
510958 -      b.  avoid the effort to learn new methods that solve information
510959 -          overload.
510961 -           ..
510962 -      c.  avoid the effort to help others understand the need to change
510963 -          management practices to meet new realities.
510965 -  ..
510966 - We considered briefly the analogy from an earlier time when people
510967 - denied cost savings from using the alphabet, on the grounds that the
510968 - calculations were unproven. (see Intel on 960326. ref SDS 3 2051)
510970 -  ..
510971 - Max was unsure about how to calculate savings, but noted there is
510972 - general "belief" that the alphabet saves money relative to earlier
510973 - methods of relying solely on conversation, because writing things down
510974 - helps people remember important information consistently, and to
510975 - figure out what they understand and believe.
510977 -  ..
510978 - Yet, still today we hear that people do not have enough time to take
510979 - the copious notes that Grove says are needed for effective management
510980 - in a more complex world. ref SDS 31 3101  Others say they do not have
510981 - enough time to read, while some executives admit to not having enough
510982 - time to think. ref SDS 19 3479
510984 -  ..
510985 - In a telecon on 970828 Jim Jones, Deputy Director, CEMP-E, advised
510986 - that he...
510987 -
510988 -      ... can relate to the need for communication support, because
510989 -      everybody is swamped with email... ref SDS 18 9109
510991 -  ..
510992 - These understandings were submitted to Tom Keesling at CESPN in a
510993 - letter dated 970828 with a request to forward to Jim Jones, ref DIP 1
510994 - 5065.
510996 -  ..
510997 - On 970904 Jim submitted a letter to Tom Keesling requesting a report
510998 - on cost savings from Communication Metrics. ref SDS 20 4225
511000 -  ..
511001 - Jim says in his letter to CESPN...
511002 -
511003 -     I realize it is difficult to quantify the potential savings but
511004 -     before anyone "buys" this they're going to want to see the hard
511005 -     data.  Need your input. ref DRP 2 3110
511007 -  ..
511008 - CESPN replied on 970904. ref SDS 20 4166
511010 -  ..
511011 - On 970926 Jim did not recall receiving Tom's reply.  He recalled
511012 - having called Tom OA 970915; but, Tom did not recall hearing from Jim.
511013 - ref SDS 20 9539
511015 -  ..
511016 - Communication was in a loop -- parties were waiting for the other to
511017 - act, until the call on 970926.
511019 -  ..
511020 - On 971008 CESPN issued a report to CEMP-E that calcualtes estimated
511021 - cost savings, as Jim requested on 970904. ref SDS 21 2979
511023 -  ..
511024 - On 971017 Jim said he likes the method of calculating cost savings by
511025 - reducing rework caused by communication errors.  Jim wanted a broader
511026 - base of experience to establish costs savings from adding "metrics" to
511027 - improve communications. ref SDS 22 2678
511029 -  ..
511030 - At a meeting on 971202 in Washington D.C. Jim Jones noted that
511031 - managers who see SDS reports for the first time are shocked by the
511032 - detail that is needed for effective intelligence. ref SDS 27 2837
511034 -  ..
511035 - On 971205 Jim wanted further testing to verify cost savings. ref SDS
511036 - 28 6039
511038 -  ..
511039 - Subsequently, Communication Metrics has been enhanced to deliver
511040 - intelligence via Internet, so that cost savings can be improved as
511041 - discussed with Tom, above. ref SDS 0 1906
511042 -
511043 -
511044 -
511045 -
5111 -

SUBJECTS
Litigation Support Found Effective

5203 -
520401 -  ..
520402 - Communication Metrics Contributed to Favorable Settlement of Law Suit
520403 -
520404 - Follow up ref SDS 16 2838.
520405 -
520406 - Max said that District Counsel Merry Goodenough has advised that
520407 - Communication Metrics was helpful in reaching a favorable settlement
520408 - with the contractor on the Oakland Harbor project.  The contractor
520409 - filed suit claiming recovery of $65M.  Max seemed to indicate this
520410 - morning that the parties have recently agreed to settle for
520411 - approximately $15M, about $50M less than claimed, as set out in the
520412 - CESPN report dated 971007. ref DRP 4 0129  This record appears to
520413 - support District Counsel's recommendation to use Communication
520414 - Metrics. ref DRP 4 6883 -- see meeting at CESPN on 970723. ref SDS 17
520415 - 3218
520416 -
520417 -      [On 980630 schedule to meet with Merry on Communication Metrics.
520418 -      ref SDS 39 0000]
520420 -       ..
520421 -      [On 980803 develop letter for Tom to request Merry estimate cost
520422 -      savings from using Communication Metrics. ref SDS 41 0000 and see
520423 -      also ref SDS 41 5833]
520425 -  ..
520426 - On 971017 Jim Jones advised he would submit comments on the CESPN
520427 - report. ref SDS 22 6546  On 971020 Mike Grebinski, CESP, indicated he
520428 - would submit a report to Jim Jones at CEMP-E on the cost/benefits of
520429 - Communication Metrics.
520430 -
520431 - "Comments" provide opposing evidence and analyses, if warranted.  To
520432 - date Jim and Mike have not submitted comments.
520434 -  ..
520435 - However, on 970406 Max filed a comment memo endorsing the CESPN
520436 - report. ref DRP 1 1489  As well, Marc McGovern and Leonard SooHoo, who
520437 - have used Communication Metrics filed comments supporting the findings
520438 - in the CESPN report.
520440 -  ..
520441 - Herb Cheong issued a comment memo on 970407 requesting further support
520442 - by Communication Metrics. ref DRP 1 1776
520444 -  ..
520445 - Therefore, CESPN's report is the best information available on cost
520446 - savings, and it seems to be supported by results on the Oakland Harbor
520447 - litigation settlement. All of the information from those who have used
520448 - Communication Metrics endorse the CESPN findings.
520449 -
520450 -     [On 980630 telecon with Tom Keesling, discussed article in PM
520451 -     Network that supports methodology used by CESPN to calculate cost
520452 -     savings for Communication Metrics. ref SDS 39 3533]
520454 -  ..
520455 - New email capability in the District, and new capability to deliver
520456 - business intelligence via Internet point to increased savings from
520457 - Communication Metrics, and also enable the District to implement a
520458 - "Virtual District" scheme, if desired.  These capabilities enable
520459 - existing staff to do more work for an expanded mission; or, if the
520460 - staff is reduced, it ensures that the existing mission can be met with
520461 - fewer resources, because intelligence is the key source of production
520462 - in Western civilization.
520464 -  ..
520466 -  ..
520467 - Max wants to consider a contract to use Communication Metrics in a
520468 - month or so after the new Commander has taken charge.
520469 -
520470 -     [On 980625 reviewed contract initiation. ref SDS 38 0000]
520471 -
520472 -
520473 -
520474 -
520475 -
520476 -
520477 -
520478 -
520479 -
520480 -
520481 -
520482 -
520483 -
520484 -
520485 -
520486 -
520487 -
520488 -
5205 -