THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: April 16, 1998 01:43 PM Thursday; Rod Welch

Continue Web home page for Communication Metrics.

1...Summary/Objective


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CONTACTS 

SUBJECTS
Web Site Planning, Design
Home Page

0504 -    ..
0505 - Summary/Objective
0506 -
050601 - Follow up ref SDS 6 0000, ref SDS 4 0000.
050602 -
050603 - Began fleshing out ideas for Web page.
050604 -
050605 -   [On 980628 met with Morris and developed new design. ref SDS 8 0000]
050606 -
050607 -
0507 -
0508 -
0509 - Planning
0510 -
051001 - The Web page should introduce Welch as providing...
051002 -
051003 -         technology
051004 -         service
051005 -
051006 -   It should explain the technology and the service
051007 -
051008 -   It should provide links that illustrate methodology.
051009 -
051010 -   It should provide means to contact Welch for more informtion and to
051011 -   order service or purchase products.
051012 -
051013 - We may want to try dynamic HTML code to provide some energy to the
051014 - system.
051015 -
051016 -    Dynamic HTML seems to be part of Internet Explorer.  A Web site
051017 -    for Microsoft SDK explains this coding method.
051018 -
051019 - The layout of the Website could use the method offered by the
051020 - Microsoft SDK site.
051021 -
051022 -
051023 - The basic idea from the meeting with Morris, ref SDS 4 0784, is to
051024 - create simple screens with generally three ideas each.
051025 -
051026 -    Think I want to change the structure to describe the process as
051027 -    "intelligence" rather than "business decisions."
051028 -
051029 -    Have to decide if "intelligence" is a verb for a process, or is it
051030 -    a noun for a deliverable.  Maybe we can use for both.
051031 -
051032 -    Want to break "details" into processes for...
051033 -
051034 -            Alignment
051035 -
051036 -               Law, regulation, policy, contract, commitments
051037 -
051038 -            Organization
051039 -
051040 -               Time, subject, people, documents
051041 -
051042 -            Analysis
051043 -
051044 -               Action Items, correlations, implications, nuance,
051045 -               planning, follow up, root cause, case study, lessons
051046 -               learned
051047 -
051048 -    Output for individuals:
051049 -
051050 -            Communication (shared meaning)
051051 -            Preparation
051052 -            Innovation
051053 -            Rework (errors and omissions, span of attention)
051054 -            Fear
051055 -            Frustration
051056 -            Anger
051057 -
051058 -    Output for organizations
051059 -
051060 -            Productivity
051061 -            Quality
051062 -            Cost Savings
051063 -            Earnings
051064 -            Reputation (good will)
051065 -
051066 - We begin with main idea...
051067 -
051068 -                    Communication Metrics
051069 -
051070 -     New management science needed because the practice of management
051071 -     is more complex due to compression of time and distance on the
051072 -     "Information Highway," per Drucker, Grove.
051073 -
051074 -     Automated support for ideas of...
051075 -
051076 -        Drucker, Deming, Hammer, Covey...
051077 -
051078 -     Communication Metrics produces...
051079 -
051080 -                        Intelligence
051081 -
051082 - Intelligence is a continual process that results from adding business
051083 - metrics to daily management communications.
051084 -
051085 -                          Summary
051086 -
051087 - Intelligence rolls up daily management details in a way that can be
051088 - meaningfully absorbed quickly, and applied effectively for decision
051089 - support, when, as and if needed.
051090 -
051091 -                         Connections
051092 -
051093 - Summary is connected to relevant management details so that context,
051094 - history, cause and effect can be quickly determined to make decisions.
051095 -
051096 - Communication Metrics and Internet delivers...
051097 -
051098 -                  Anytime, Anywhere Intelligence
051099 -
051100 -
051101 - Strategic Inflection Points
051102 -
051103 -    1.  Not enough time to think.
051104 -
051105 -    2.  Technology hinders management, not flexible enough to support
051106 -        intelligent leadership.
051107 -
051108 -    3.  Managers decide based on presentation skills rather than
051109 -        content of presentation.
051110 -
051111 -    4.  Managers rely on talking and listening to "expedite" because
051112 -        talking seems fast and easy under the rule "talk is cheap."
051113 -
051114 -    5.  Managers wasting 70% of day in meetings because not enough time
051115 -        to prepare, understand, verify, confirm and follow up.
051116 -
051117 -    6.  Conflicts from deviations suppressed because controversy is
051118 -        psychologically stressful.
051119 -
051120 -
051121 -
051122 -
051123 -
051124 -
0512 -