CONTACTS 
0201 - Kwan Henmi Arch & Planng                                                                                                                                       O-00000287 0101
020101 - Mr. Denis Henmi; Executive Vice President

SUBJECTS
New Realities 21st Century, Prepare
Information Highway
Anytime Anywhere Intelligence
Failed Promises
Not Enough Time to Think
Distinct from Data, Information, Wisdom
Information Flows Too Fast
Information Entropy Rework Cost Saved by
CBS News 60 Minutes Reports Information Overload, 980412
Information Overload Endemic to Modern Society CBS News

3012 -
3012 -    ..
3013 - Summary/Objective
3014 -
301401 - Follow up ref SDS 24 0957, ref SDS 23 1331.
301402 -
301403 - CBS News 60 Minutes broadcast a segment this evening about information
301404 - overload reducing productivity by reducing human understanding.
301406 -  ..
301407 - This supports New World Order... ref OF 2 5080 and at ref OF 2 4123.
301408 -
301410 -  ..
3015 -
3016 -
3017 - Progress
3018 -
301801 - Faster Information Technology New Reality That Reduces Productivity
301802 -
301803 - The CBS News 60 Minutes program broadcast this evening at 1900 on
301804 - channel 5 in the San Francisco Bay Area, explained an important
301805 - difference between information and knowledge that illustrates a flaw
301806 - in traditional training for management and communication.
301808 -  ..
301809 - CBS reported studies showing that constant information from meetings,
301810 - calls, email and media on television and radio, is mere "noise" unless
301811 - there is enough time for people to "think" about how it relates to
301812 - history, objectives and controlling forces.  This supports review of
301813 - management text book on 970729 that too much information overwhelms
301814 - human span of attention, and so reduces productivity. ref SDS 19 2878
301815 - On 970707 a USAF study says information overload causes management to
301816 - fail. ref SDS 18 0108
301818 -  ..
301819 - An article reviewed on 940722 says information overload causes people
301820 - to spend 80% of the time finding information. ref SDS 1 CR6L  An
301821 - example is the record at a major law firm on 960406 where people waste
301822 - hours looking for documents on computers. ref SDS 12 5922
301823 -
301824 -     [On 980613 tsunami information overload overwhelms span of
301825 -     attention new reality of information revolution caused by faster
301826 -     technology. ref SDS 33 3499
301828 -      ..
301829 -     [On 011003 report that productivity is paralyzed by a guagmire of
301830 -     information overload. ref SDS 43 EC5N
301832 -      ..
301833 -     [On 020504 study shows professional standards for communication
301834 -     practices and requirements on good management specified in FAR,
301835 -     ISO, Health Care, Covey, Drucker, law, contract notice provisions,
301836 -     and 2,000 years of literacy for contemporaneous documentation for
301837 -     alignment and feedback to work intelligently, quickly, and
301838 -     accurately are ignored in government, business, health care, every
301839 -     sector. ref SDS 44 NS6F
301841 -      ..
301842 -     [On 051130 article in AIA Architect - during the past quarter
301843 -     century, documentation has grown significantly; projects that
301844 -     required only a few file boxes in the 1980s result in many times
301845 -     that amount today, which overwhelms limited span of attention
301846 -     driving management toward entropy. ref SDS 45 Z16L
301848 -  ..
301849 - On 960518 cognitive science says "meaning drift" causes errors in in
301850 - daily communication. ref SDS 13 3734  CBS reporting indicates faster
301851 - information compounds the problem.
301853 -  ..
301854 - The CBS broadcast supports the report by AP on 960205 that managers
301855 - waste 70% of the day in meetings, because they cannot correctly apply
301856 - all of the information received.
301858 -  ..
301859 - On 980226 of IBM announced a "business intelligence" initiative to
301860 - address this problem. ref SDS 26 2326  CRM Films has a video that
301861 - makes this point, but offers no solution, as seen from review on
301862 - 971229. ref SDS 21 0001
301863 -
301864 -     A recent example of errors caused by too much information is the
301865 -     letter from Denis at Kwan Henmi which responds to a current letter
301866 -     by answering a letter of several years ago.  It is just a simple,
301867 -     but very big mistake, because people do not have enough time nor
301868 -     the methodology to manage email, and other documents. ref SDS 24
301869 -     0923
301871 -      ..
301872 -     On 961213 there was not enough time to understand a meeting; on
301873 -     970110 had to invest time for problem handling to understand what
301874 -     happened on 961213, ref SDS 16 2487, similar to record on 950303.
301875 -     ref SDS 2 3333
301877 -      ..
301878 -     Other examples of the need for "intelligence" are in the record on
301879 -     950327 defining Communication Metrics. ref SDS 3 0200
301880 -
301881 -       [On 980417 major financial firm using technology reported lower
301882 -       earnings due to increased operating expenses where executives do
301883 -       not have enough time to think. ref SDS 31 4269]
301885 -        ..
301886 -       [On 980510 report that productivity slowed and unit labor cost
301887 -       rose dramatically in 1st quarter of 1998. ref SDS 32 0000]
301889 -        ..
301890 -       [On 980613 article on information overload. ref SDS 33 3499]
301892 -        ..
301893 -       [On 980807 article on information overload. ref SDS 34 2426]
301895 -        ..
301896 -       [On 980808 managers feel information overload can be solved by
301897 -       working harder. ref SDS 35 3379]
301899 -        ..
301900 -       [On 980815 article says U.S. "Intelligence" failures stem from
301901 -       too much information, not enough understanding. ref SDS 36 1173]
301903 -        ..
301904 -       [On 980907 the Lehrer News Hour on PBS interviewed several
301905 -       "experts" on technology trends.  One expert explained people are
301906 -       overwhelmed and stressed by too much information.  Another
301907 -       "expert" said that productivity has not improved since the
301908 -       1970s, which aligns with Morris' observation, ref SDS 37 0714]
301910 -        ..
301911 -       [On 980917 Ross does not have time to think about
301912 -       "intelligence." ref SDS 38 5313]
301914 -        ..
301915 -       [On 990303 scientific paper explains why too much information
301916 -       overwhelms human intelligence. ref SDS 39 0920]
301918 -        ..
301919 -       [On 990713 managers at Intel viewed "intelligence" to connect
301920 -       information into useful knowledge is "funny" and "alien."
301921 -       ref SDS 40 8966]
301923 -        ..
301924 -       [On 990918 law firm overwhelmed by information overload.
301925 -       ref SDS 41 3024]
301927 -        ..
301928 -       [On 991001 information overload using email likely caused error
301929 -       that cost $125M when NASA crashed a space craft into Mars.
301930 -       ref SDS 42 3077
301932 -        ..
301933 -       [On 011003 example IT engineer giving up, productivity paralyzed
301934 -       by complexity, hopeless quagmire of information overload.
301935 -       ref SDS 43 EC5N
301936 -
301938 -  ..
301939 - New Realities: Not Enough Time for Good Management Practice
301940 -
301941 - The program supports analysis on 951101 that technology has created
301942 - new realities for the practice of management which require different
301943 - methods and better technology. ref SDS 6 2313 and earlier from the
301944 - definition of Communication Metrics on 950327. ref SDS 3 0023
301945 -
301946 -     There is not enough time for the kind of analysis used by Andy
301947 -     Grove, ref SDS 28 3668, cited on 960307 in planning for the
301948 -     Asilomar Conference. ref SDS 10 1594
301950 -  ..
301951 - This perspective reflects the US AFIT study on Information Entropy,
301952 - ref SDS 18 0108, caused by "data explosion" cited in the book on
301953 - "Managing Toward Accountability" ref SDS 19 2878, which is similar to
301954 - David Vannier's expression of "data pollution." ref SDS 15 8488
301956 -  ..
301957 - It may explain why managers waste 70% of day in unproductive meetings
301958 - due to lack of time to prepare. ref SDS 8 5902
301960 -  ..
301961 - Increasing information via computers and the Internet does not improve
301962 - management, unless there is enough time to think, per analysis on
301963 - 970910 at PMI event. ref SDS 20 3479 and recent review of Andy Grove's
301964 - book. ref SDS 28 2189
301965 -
301966 -    [On 980417 Pac Bell announced plans for $2.2B spending for more
301967 -    phone lines largely to expand Internet service. ref SDS 31 2582]
301969 -     ..
301970 -    [On 980417 major financial firm leading in using technology
301971 -    reported lower earnings due to increased operating expenses where
301972 -    executives do not have enough time to think. ref SDS 31 4269]
301974 -     ..
301975 -    [On 980510 Reuters' report that productivity slowed and unit labor
301976 -    cost rose dramatically in 1st quarter of 1998. ref SDS 32 0000]
301978 -     ..
301979 -    [On 980917 Ross does not have time to think about "intelligence."
301980 -    ref SDS 38 5313]
301982 -     ..
301983 -    [On 990303 scientific paper explains why too much information
301984 -    overwhelms human intelligence. ref SDS 39 0920]
301986 -     ..
301987 -    [On 990918 law firm overwhelmed by information overload.
301988 -    ref SDS 41 3024
301990 -     ..
301991 -    [On 011003 example IT engineer giving up information overload
301992 -    paralizes productivity; analys a hopeless quagmire of comlexity.
301993 -    ref SDS 43 EC5N
301995 -  ..
301996 - Grove cites "new realities" related to changes that impact a business.
301997 - ref SDS 28 1660  His focus is Intel and the computer industry.
301999 -  ..
302000 - The CBS 60 Minutes program seems to support the New World theme that
302001 - new realities caused by success in the computer industry have good
302002 - effects of enabling more manual work to be performed with less effort,
302003 - but creates a challenge for the human mind to "intelligently" manage
302004 - increased information, including the stress, frustration and anger
302005 - that results from mis-managing it, commonly called miscommunication.
302007 -  ..
302008 - I have proposed a project for Intel to solve this problem with a new
302009 - kind of technology better and better management science, as a way to
302010 - maintain value in high performance PCs. ref SDS 17 7499
302011 -
302012 -    [On 980414 Intel announced reduced earnings, ref SDS 30 3559, due
302013 -    to reduced demand for PCs despite reduced pricing below $1K,
302014 -    announced on 980313. ref SDS 29 1331]
302016 -     ..
302017 -    [On 980510 Reuters' report that productivity slowed and unit labor
302018 -    cost rose dramatically in 1st quarter of 1998. ref SDS 32 0000]
302019 -
302020 -
302021 -
302022 -
302023 -
302024 -
3021 -