CONTACTS 
0201 - PG&E Grid Customer Services                                                                                                                                        O-00000642 0201
020101 - Mr. Bill DeHart, PMP
020102 - Project Manager

SUBJECTS
Web Site Planning, Design
Web Demonstrate Business Intelligence
Anytime, Anywhere Intelligence
Internet Distributes SDS; Does Not Provide
Home Page
Design Comm Metrics Home Page

1108 -
1108 -    ..
1109 - Summary/Objective
1110 -
111001 - Follow up ref SDS 60 1778, ref SDS 57 5460.
111002 -
111003 - Developed information on fear of accountability. ref SDS 0 5065
111005 -  ..
111006 - Distinguished "intelligence" from "documentation." ref SDS 0 3307
111008 -  ..
111009 - Worked on idea to overcome resistance to Communication Metrics by
111010 - focusing on constructive accountability called "credit" for success.
111011 - ref SDS 0 1491
111013 -  ..
111014 - We got started using FrontPage Editor. Bill will do some more thinking
111015 - on this objective and try to make more progress on the idea of a home
111016 - page for Communication Metrics. ref SDS 0 1326
111017 -
111018 -     [Morris created some Powerpoint graphics for the Web site home
111019 -     page, later in the afternoon. ref SDS 62 0784]
111020 -
111021 -
111023 -  ..
1111 -
1112 -
1113 - Progress
111401 -  ..
111402 - Design, Planning Web Site Communication Metrics
111403 -
111404 - Follow up ref SDS 60 2586, ref SDS 56 2214.
111405 -
111406 - Per letter to Bill on 980328, met to work on Com Metrics web
111407 - methodology.
111409 -  ..
111410 - We reviewed briefly some background on objectives.
111411 -
111412 -      Successful test of business intelligence. ref SDS 58 3440
111413 -
111414 -      Signed up for Web space. ref SDS 55 6819
111415 -
111416 -      Defined business intelligence, per my letter to Bill on 980211,
111417 -      ref DIP 1 1251, issued at ref SDS 48 3631.
111419 -  ..
111420 - We examined planning from discussions on...
111421 -
111422 -      971219  Initial Web design objectives. ref SDS 45 1968
111423 -
111424 -      971216  Concept use Web as "knowledge space," ref SDS 41 1378
111425 -
111426 -              Bill has ideas for Web site, ref SDS 41 1665
111428 -       ..
111429 -      971210  Showed new SDS features to generate business intelligence
111430 -              quickly that can be accessed quickly and easily using Web
111431 -              technology ref SDS 39 2588, ref SDS 39 4387,
111433 -       ..
111434 -      971108  Bill demonstrated that existing methods for creating
111435 -              links using HTML is slow and costly, indicating cost
111436 -              savings and therefore value added of using SDS to
111437 -              generate business intelligence quickly. ref SDS 34 1111
111439 -       ..
111440 -      971105  Planning on Internet to deliver "Anytime, Anywhere <YQ82
111441 -              Intelligence, ref SDS 33 1459.
111443 -       ..
111444 -      971021  Research on industry use of intranets, ref SDS 32 9999.
111445 -
111446 -
111447 -
111448 -
1115 -

SUBJECTS
Accountability is Burdensom Metric for
Bureaucratic Inflexible Formalistic
Documents Change to Automated Knowledge
Meeting Notes that Conflict Cause Anger,
Wriggle Room Uncertainty Resolved
Feel Good Management - Social Constraints
Discovery in Lawsuit
Broader Vision, SDS Improves Productivity
Credit Others with Success Encourages Support
Finger Pointing Calculate Cost Savings
Bureaucratic Inflexible Formalistic
Small Problems Ignored, Slippery Slope to Cover-up
Proactive Problem Handling Resisted Because Working on Small Problems
Doing Work Shows Communication Properly Understood and Aligned with O
Notice Provisions Require Feedback that Refines Accuracy Overcomes De

3417 -
341801 -  ..
341802 - Fear of Accountability Needs Solution, Intelligence Helping Hand
341803 -
341804 - There was discussion about distinguishing "intelligence" from ordinary
341805 - "documentation" which causes fear about...
341806 -
341807 -
341808 -                         accountability
341809 -
341811 -  ..
341812 - Bill cited an example at PG&E. ref SDS 0 1236.
341814 -  ..
341815 - On 890324 engineers avoided good records as too risky. ref SDS 1 4488
341816 -
341817 -      [On 991014 fear of responsibility resists knowledge of cause and
341818 -      effect. ref SDS 72 3066]
341819 -
341820 -      [On 000326 Traction email management program lists accountability
341821 -      as selling point. ref SDS 74 5877
341823 -       ..
341824 -      [On 010828 people "game" system to avoid being pinned down and
341825 -      escape accountability. ref SDS 76 0001
341827 -       ..
341828 -      [On 020204 Enron collapsed into bankruptcy by gaming system to
341829 -      avoid accountability. ref SDS 78 P49F
341831 -       ..
341832 -      [On 020504 study shows requirements for good management using
341833 -      accurate communications specified in FAR, ISO, Health Care,
341834 -      Covey, Drucker, 2,000 year tradition of literacy for
341835 -      contemporaneous documentation and feedback to work intelligently
341836 -      are ignored in government, business, health care, every sector.
341837 -      ref SDS 79 NS6F
341839 -       ..
341840 -      [On 041110 Stanford Medical Center people giving up, fear of
341841 -      accountability prevents timely, accurate communication; stifle,
341842 -      proactive management, taking initiative to enable effective care.
341843 -      ref SDS 80 2J42
341845 -  ..
341846 - On 890809 discussed internal v. external management. ref SDS 3 0880
341848 -  ..
341849 - On 911120 met with Stanely Mosk, Justice California Supreme Court, to
341850 - discuss fear of accountability due to legal discovery.... ref SDS 6
341851 - 0000
341853 -  ..
341854 - On 920207 managers "hate" accountability. ref SDS 7 1194
341856 -  ..
341857 - On 931130 Peter Drucker urges continual efforts to improve management,
341858 - but "sunshine" profits are used to buy-off mistakes, which sustains
341859 - fear of accountability, rather than experiment with tools and
341860 - processes that improve management. ref SDS 10 1504
341861 -
341862 -     [On 990425 planning NSF study on value of cost savings in adopting
341863 -     new management methods. ref SDS 68 6410]
341865 -      ..
341866 -     [On 990912 reducing medical mistakes blocked by culture of denial.
341867 -     ref SDS 71 3416]
341869 -  ..
341870 - On 950411 Primavera executives feared accountability. ref SDS 14 4423
341872 -  ..
341873 - On 960424 SF International Airport expansion program rejected budget
341874 - for "documentation," as more risky than absorbing $millions of extra
341875 - cost being incurred due to poor management. ref SDS 16 7740
341877 -  ..
341878 - Andy Grove, CEO Intel, cited tension between creativity and discipline
341879 - in interview on 971222. ref SDS 46 6695
341881 -  ..
341882 - Despite USACE published policy that stresses accountability, see
341883 - meeting on 971202, ref SDS 35 7453, Max Blodgett cited accountability
341884 - fears on 980403, ref SDS 59 4129, reflecting earlier concerns raised
341885 - on 980305. ref SDS 52 5456  The reason for fear was set out in the
341886 - report on Communication Metrics issued by USACE, ref DRP 1 1103, which
341887 - was received on 970418. ref SDS 26 3368
341889 -  ..
341890 - On 961126 Marc McGovern at COE mentioned that fear of accountability
341891 - caused the Port of Oakland to request that Communication Metrics not
341892 - be used on their project. see ref SDS 21 2135
341894 -  ..
341895 - On 970930 Ross cited worry about accountability at Caltrans, see the
341896 - record at ref SDS 31 1427; on 971202 Jim Jones at HQUSACE CEMP-E
341897 - raised similar concerns. ref SDS 36 2837
341898 -
341900 -  ..
341901 - NWO Contract Notice Provisions Feedback Ignored Fear Accountability
341902 -
341903 - Fear of accountability is chronic under "feel good management" theory
341904 - that strives for wriggle room to avoid accountability, defined on
341905 - 911123, ref SDS 5 1331, and so avoids feedback required by contract
341906 - notice provisions, discussed on 890324. ref SDS 1 8R51  As a result,
341907 - the law is the only "intelligence" process for management, discussed
341908 - in NWO. ref OF 3 2536
341910 -       ..
341911 -      [On 000723 example shows pressure to ignore feedback using timely
341912 -      notice. ref SDS 75 H44G
341914 -       ..
341915 -      [On 020504 study shows professional standards for communication
341916 -      practices and requirements on good management specified in FAR,
341917 -      ISO, Health Care, Covey, Drucker, law, contract notice
341918 -      provisions, and 2,000 years of literacy for contemporaneous
341919 -      documentation for alignment and feedback to work intelligently,
341920 -      quickly, and accurately are ignored in government, business,
341921 -      health care, every sector. ref SDS 79 NS6F
341922 -
341924 -  ..
341925 - Slippery Slope of Ignore, Cover-up, Denial Leads to Murphy
341926 - Fear is a Self-Fulfilling Prophecy Causing Information Entropy
341927 -
341928 - Fear of accountability becomes a self-fulfilling prophecy where lack
341929 - of organization that suppresses visibility of information, results in
341930 - lawyers discovering critical details, ref SDS 27 2525, that were
341931 - overlooked by managers who rely on conversation, i.e, guess and
341932 - gossip, in order to avoid accountability, that then accelerates the
341933 - failure of information "systems," causing "entropy." ref SDS 27 0108
341935 -  ..
341936 - The fear of legal discovery leads to greater reliance on conversation
341937 - and fewer notes.  This is the slippery slope of "feel good management"
341938 - that evenutally collapses in chaos, acrimony, loss. ref SDS 5 1331
341940 -  ..
341941 - Apart from biological impulse to speak, managers hope speaking skills
341942 - can divert accountability if things go wrong, and claim credit if
341943 - things go well.
341944 -
341945 -     [On 991021 people still trying to avoid responsibility by deleting
341946 -     inforamtion. ref SDS 73 2695]
341947 -
341948 -
341949 -
341950 -
3420 -

SUBJECTS
Accountability Brings Credit when Intelligence Added to Management fo
Credit Competence Knowledge Money Alphabet Control Organic Structure
Credit Success Intelligence Knowledge Avoid Bumbling Fear Accountabil

4005 -
400601 -  ..
400602 - Intelligence Turns Accountability into Opportunity for Credit
400603 -
400604 - "Fear of accountability" presents an opportunity for "business
400605 - intelligence" and the so called "Knowledge Repository" being promoted
400606 - by IBM, as reported on 980226. ref SDS 50 4011
400607 -
400608 - We cannot, and should not, aim to eliminate "accountability" since it
400609 - is the essence of management. ref SDS 28 1173  Schedules, budgets,
400610 - stock prices, laws, policies, and so on all embody "accountability,"
400611 - and experts place "accountability" at the center of management
400612 - improvement, per discussion with Morris later today. ref SDS 60 3969
400614 -  ..
400615 - ISO management criteria require "accountablity," ref SDS 15 2221; and
400616 - USACE supports this objective, ref SDS 35 7453, which, however,
400617 - conflicts with reports on 980403. ref SDS 0 1020
400619 -  ..
400620 - The article in the San Francisco Chronicle on 980403 says CEO Grodon
400621 - Smith is "...on the hot seat" to improve earnings. ref SDS 61 3850
400623 -  ..
400624 - Andy Grove, Chairman and CEO of Intel, urges in his book "Only the
400625 - Paranoid Survive," middle managers not to be "wimps." ref SDS 53 1091
400626 - Yet, the conflict between fear of accountability and the central role
400627 - of accountability in the practice of management seems to be what Grove
400628 - has in mind with his notion of "stragegic dissonance." ref SDS 53 5517
400630 -  ..
400631 - Since results depend on aligning communications with commitments,
400632 - objectives, plans, policies, schedules and budgets, Communication
400633 - Metrics enables lower level managers to help CEOs, like Gordon and
400634 - Andy, shoulder the burden of "accountability."
400636 -  ..
400637 - Adding "business metrics" to communications strengthens the ability to
400638 - perform the work for which managers are accountabile, because
400639 - communciation is the main activity of managing. ref SDS 28 6666
400641 -  ..
400642 - "Concurrent discovery," 1101 and "knowledge space" concepts developed
400643 - on 960620, ref SDS 17 ref SDS 17 3516, for PMI Asilomar Conference
400644 - show that accountability can be used constructively to overcome the
400645 - fragility of human memory. ref SDS 17 4851
400647 -  ..
400648 - Andy Grove, CEO of Intel, describes in his book...
400649 -
400650 -                      Only the Paranoid Survive
400651 -
400652 -
400653 - ...his method of committing thoughts to paper, taking copious notes
400654 - from meetings and obtainaining feedback, so that he can carry out his
400655 - duty to shareholders and employees of Intel to be accountable, is a
400656 - traditional, manual form of adding "metrics" to communications,
400657 - reviewed on 980226. ref SDS 50 2423
400658 -
400659 -
400660 -
400661 -
4007 -

SUBJECTS
Diligence Disruptive Technology Good Management Less Diligence Replac
Diligence Aided by SDS Work Quickly Boosts Span of Attention
Diligence Less Needed for Good Management Consistent Difficult Suppor
Leadership Broader Vision, SDS Discovers Conflict Before Mistake Cost

7006 -
700701 -  ..
700702 - Investing Intellectual Capital Saves Times, Improves Earnings
700703 - Accountability is Stressful, Requires Leadership with Broader Vision
700704 -
700705 - Mr. Grove says good management methods require discipline and
700706 - diligence.  He says it is not easy and it is not fun. ref SDS 54 3101
700707 -
700708 - People get mad (e.g., ref SDS 20 2863 and ref SDS 20 5832) because
700709 - accountability from feedback metrics causes emotional stress.  It
700710 - conficts with "feel good" management, ref SDS 5 1331, that seeks
700711 - "wriggle room." see 970809. ref SDS 27 0995 and ref SDS 29 1652.
700712 -
700713 -     [On 980405 discussed with Morris. ref SDS 62 2241]
700715 -  ..
700716 - On 970321 information overload causes stress. ref SDS 24 8260]
700717 -
700718 -     [On 990127 example mistakes cause strees. ref SDS 67 8299]
700720 -  ..
700721 - On 970830 ideas were developed to help people explain to themselves
700722 - and others the difference between documentation and intelligence, see
700723 - ref SDS 29 0140
700725 -  ..
700726 - Commonly, people want to rely on doing the actual work as the "metric"
700727 - of understanding communications, as discussed on the Santa Clara Jail
700728 - project in 1989, ref SDS 4 1848; rather than proactively examine the
700729 - communications that direct and guide the work using the "microscope"
700730 - of anslysis in SDS that discovers alignment or the need to change
700731 - course.
700733 -  ..
700734 - Managers request "proactive" problem handling, ref SDS 18 2236, but
700735 - when offered the capability, fear of accountability overwhelms demand
700736 - for better productivity and earnings, and leads to denial that
700737 - proactive management is cost effective. see ref SDS 19 2958 and
700738 - ref SDS 0 1236
700739 -
700740 -     [Discussed with Morris later today. ref SDS 62 3417]
700742 -  ..
700743 - Accordingly, using good management consistently requires strong
700744 - leadership that supports time for "front-end" investment to capture
700745 - and organize the record in order to grow organizational memory as
700746 - intellectual capital, as reported on 950303. ref SDS 13 6592
700747 -
700749 -  ..
700750 - Leadership with a broader vision has faith that investing intellectual
700751 - capital saves time and improves earnings. ref SDS 54 4674  It grows
700752 - new knowledge that can be used over and over; it never wears out or
700753 - goes on vacation, gets sick or leaves the organization.
700755 -  ..
700756 - Leadership with a broader vision helps those who lack experience and
700757 - faith in the power of knowledge, to work through the period required
700758 - to learn that sound management practice used consistently, day in and
700759 - day out, gives better results even though it is not easy and it is not
700760 - fun, as noted by Intel CEO Andy Grove. ref SDS 54 3101
700762 -  ..
700763 - Leadership with a broader vision tries new methods that use technology
700764 - to make sound management practice easier and more fun, so that less
700765 - diligence and discipline are needed.  Lowering the level of effort
700766 - empowers more people to produce at the level of top executives like
700767 - Andy Grove. ref SDS 53 2836
700769 -  ..
700770 - Leadership with a broader vision overcomes fear of accountability so
700771 - that everyone can get credit for improved performance that comes from
700772 - good intelligence.
700773 -
700774 -
700775 -
700776 -
700777 -
7008 -

SUBJECTS
Intelligence Listening Organizational Memory Improve Conventional Doc
Documentation Not Enough Time

A604 -
A60501 -  ..
A60502 - Organizational Memory Makes Everyone Hero Builds Faith Intelligence
A60503 -
A60504 - Mr. Grove says in his book that when strategic inflection points occur
A60505 - managers must change "...one way or the other." ref SDS 54 1660
A60506 -
A60507 - Three ideas were considered today for improvement....
A60509 -  ..
A60510 -
A60511 -     1.  Intelligence is different from documentation and paperwork.
A60512 -         ref SDS 29 4775
A60513 -
A60514 -         "Documentation" is reactive and time consuming. ref OF 1 1850
A60515 -
A60516 -         Paperwork produces information (see "Dialog, Documents and
A60517 -         Human Memory... on 960620. ref SDS 17 3578), but people
A60518 -         already have too much information, and so want to avoid
A60519 -         paperwork, reported on 890809. ref SDS 3 5930  There is not
A60520 -         enough time to think, as reported on 970910, ref SDS 30 3479,
A60521 -         and earlier on 970321. ref SDS 25 8266
A60522 -
A60523 -            [On 980412 CBS News 60 Minutes broadcast a report that too
A60524 -            much information reduces time to think. ref SDS 63 8956]
A60526 -             ..
A60527 -            [On 980613 article in "Today's Engineer" said problem of
A60528 -            information overload is well established. ref SDS 65 3499]
A60530 -             ..
A60531 -            [On 980808 article, information overload makes employees
A60532 -            unproductive, causes low retention rates. ref SDS 66 2426]
A60533 -         ..
A60534 -         On 898089 executives are trained to avoid paperwork and
A60535 -         expedite using conversation. ref SDS 2 3S6H  However,
A60536 -         executives worry that people don't listen. ref SDS 3 CJ9J
A60538 -          ..
A60539 -         Paperwork and documentation, therefore, stifle initiative and
A60540 -         progress by focusing on the past.  Traditional documentation
A60541 -         is often accusatory, unpleasant and without solutions.  People
A60542 -         feel they have to worry about every word they say, and they
A60543 -         worry no one will read documentation unless there is a
A60544 -         lawsuit, because it is slow, cumbersome and buraucratic, per
A60545 -         Cal Tech seminar. ref SDS 8 4390, ref SDS 8 3452
A60546 -
A60547 -         "Intelligence" (ref OF 1 0582) is a proactive helping hand for
A60548 -         solving problems and making effective plans by discovering
A60549 -         correlations, implications and nuance from aligning daily work
A60550 -         with objectives, requirements and commitments.  This improves
A60551 -         understanding and follow up cited by Covey as a key factor of
A60552 -         successful people, reviewed on 921205. ref SDS 9 2229
A60553 -         ..
A60554 -         The US Army Corps of Engineers found that SDS provides
A60555 -         useful business "intelligence, ref DRP 1 6172, that links
A60556 -         summary to details, provides organization, context, objectives
A60557 -         and uses "concurrent discovery," developed on 960620,
A60558 -         ref SDS 17 1101, to identify the chronology of cause and
A60559 -         effect, as well as alignment with controlling forces in
A60560 -         contracts, laws, regulation, policy, schedules and budgets, to
A60561 -         ensure the work stays on course.
A60563 -          ..
A60564 -         Executives, managers, everyone recognize that "intelligence"
A60565 -         improves the work, as reported on 970107. ref SDS 23 4953
A60567 -          ..
A60568 -         Intelligence provides action items to solve problems so that
A60569 -         the past is a bridge to the future that is strong enough to
A60570 -         hold up under hectic and complex conditions of a fast paced
A60571 -         Information Highway.
A60572 -         ..
A60573 -         Intelligence brings confidence that what people say will
A60574 -         be presented in a constructive manner that contributes to work
A60575 -         progress by raising issues rather than temperatures.
A60576 -         ref SDS 22 8823
A60578 -          ..
A60579 -     2.  Intelligence ensures someone is "listening" to objectives,
A60580 -         ideas, plans and constraints, so that progress is maintained,
A60581 -         explained in POIMS. ref OF 7 1106  On 890809 executives worry
A60582 -         that effective communication requires better listening to
A60583 -         ensure understanding and follow up. ref SDS 3 CJ9J
A60584 -
A60585 -         "Documentation" is bureaucratic, slows everybody down; people
A60586 -         worry about accountability. ref SDS 0 5065 and ref SDS 8 4390
A60587 -
A60588 -
A60589 -
A606 -

SUBJECTS
Accountability Attribution Credit Recognition Accounting Pattern Lang

AC03 -
AC0401 -          ..
AC0402 -     3.  Intelligence increases the chance of meeting objectives so
AC0403 -         "accountability" brings credit for better results, higher
AC0404 -         earnings and solving thorny problems, explained on 950303.
AC0405 -         ref SDS 13 8393
AC0407 -          ..
AC0408 -         Communication Manager credits others with solutions and avoids
AC0409 -         pointing figures on difficulties, with the aim of raising
AC0410 -         issues rather than temperatures.  This reduces fear of
AC0411 -         accountability, reviewed above, ref SDS 0 5065, and encourages
AC0412 -         support for "intelligence."
AC0413 -
AC0414 -              [On 980520 used this idea with USACE. ref SDS 64 1608]
AC0416 -               ..
AC0417 -              [On 990803 Dan Palanza's network bookkeeping uses pattern
AC0418 -              langauge to support this goal. ref SDS 69 0306
AC0420 -               ..
AC0421 -              [On 990804 Dan explains system of credits again.
AC0422 -              ref SDS 70 0306
AC0424 -          ..
AC0425 -         Documentation takes time away from doing the work, leading to
AC0426 -         problems of accountability for delay and cost overruns.
AC0428 -          ..
AC0429 -         See "Avoiding Acrimony of Traditional Accountability" analysed
AC0430 -         on 970830. ref SDS 29 1652
AC0432 -          ..
AC0433 -         On 980226 IBM announces plan to market "business intelligence"
AC0434 -         and expects $70B business by year 2000, showing awareness --
AC0435 -         see analysis at ref SDS 50 0000.
AC0436 -
AC0437 -              [On 011010 emotional appeal critical to making sales.
AC0438 -              ref SDS 77 3X4F
AC0439 -
AC0440 -
AC0441 -
AC0442 -
AC0443 -
AC0444 -
AC05 -

SUBJECTS
Web Site Planning, Design
Design Comm Metrics Home Page

AI04 -
AI0501 -  ..
AI0502 - Began initial Home Page Design
AI0503 -
AI0504 - Bill showed how to launch Front Page Editor which is the main Web
AI0505 - page development tool.
AI0506 -
AI0507 - We started a file in the directory:
AI0508 -
AI0509 -                 f: 04 00067 00 IC hp01.html
AI0511 -  ..
AI0512 - Open Frontpage and open the Editor which is the 3rd icon from left on
AI0513 - the tool bar.
AI0515 -  ..
AI0516 - We got as far as entering a title.  I had to leave for the meeting
AI0517 - with Morris.
AI0519 -  ..
AI0520 - Bill indicated he has some further ideas and will try to make a little
AI0521 - more progress.
AI0522 -
AI0523 -    [See meeting with Morris later today. ref SDS 62 0000]
AI0524 -
AI0525 -
AI0526 -
AI0527 -
AI06 -

SUBJECTS
PG&E, Bill DeHart
Industry Contacts
Bill's Assignment, 960815
CEO Communication Program, 970908
Documents Linked to Analysis
Documentation Bureaucratic Accountability
Fear Accountability Metrics Second Guessing

AP09 -
AP1001 -  ..
AP1002 - Follow up ref SDS 57 5460, ref SDS 47 2680.
AP1003 -
AP1004 - Bill recalled that one of his bosses is warry of "documentation"
AP1005 - because of having been criticized early in his career for "excessive
AP1006 - documentation" that invited unwelcome accountability.  On 940327,
AP1007 - Morris explained a similar experience when he tried to improve
AP1008 - accuracy by providing feedback. ref SDS 12 J47F
AP1009 -
AP1010 -     [On 020504 study shows requirements for good management using
AP1011 -     accurate communications specified in FAR, ISO, Health Care, Covey,
AP1012 -     Drucker, 2,000 year tradition of literacy for contemporaneous
AP1013 -     documentation and feedback to work intelligently are ignored in
AP1014 -     government, business, health care, every sector. ref SDS 79 NS6F
AP1016 -  ..
AP1017 - This worry is discussed above. ref SDS 0 5065
AP1019 -  ..
AP1020 - Bill indicated another boss seems more open to keeping records of
AP1021 - daily work.
AP1023 -  ..
AP1024 - Neither of these examples applies to "working intelligently" that
AP1025 - builds on traditional requirements for documentation, defined below.
AP1026 - ref SDS 0 3307  Andy Grove's work practice at Intel indicates that
AP1027 - only very few people at high levels in business and government have
AP1028 - experienced this role and work product, because traditionally it has
AP1029 - been very expensive to produce, reported on 980307. ref SDS 54 7R5J
AP1031 -  ..
AP1032 - Lack of experience, commonly called "ignorance," causes people to rely
AP1033 - on their experience with "documentation" and this leads in some cases
AP1034 - to fear of accountability discussed above. ref SDS 0 1330
AP1036 -  ..
AP1037 - Fear of management details reflects a worry that they are not material
AP1038 - to performance or that they may be used in an adversarial setting of
AP1039 - accountability, such as a lawsuit. ref SDS 0 3705
AP1041 -  ..
AP1042 - Andy Grove of Intel reports in his book "Only the Paranoid Survive"
AP1043 - points out at length that diligence to prepare copious notes in order
AP1044 - to understand daily management details is essential to successful
AP1045 - management. ref SDS 54 3101
AP1047 -  ..
AP1048 - As CEO, Mr. Grove is necessarily less worried about his boss holding
AP1049 - him accountable, because he is the boss and he knows he is accountable
AP1050 - and he is trying to gain the understanding needed to successfully
AP1051 - discharge his accountability.  Mr. Grove does not set out in his book
AP1052 - that another characteristic besides diligence is needed to write
AP1053 - effective notes.
AP1055 -  ..
AP1056 - It is skill.
AP1058 -  ..
AP1059 - It takes skill to write the record in a way that advances objectives
AP1060 - and brings positive accountability, called "credit," to those who are
AP1061 - responsible for success.  This is the goal of Communication Metrics.
AP1062 - It uses special tools and skills to produce business intelligence.
AP1064 -  ..
AP1065 - It takes leadership to help those afraid of the record to be helped
AP1066 - by Communication Metrics long enough to grasp the power of knowledge
AP1067 - provided by...
AP1068 -
AP1069 -                        Anytime, anywhere intelligence
AP1070 -
AP1071 -     ...discussed above. ref SDS 0 3608
AP1072 -
AP1073 -
AP11 -