CONTACTS 
0201 - JPS Net                            800 711 5353 fax or 800...
020101 - Mr. Liem NLN; Customer Support Rep
020102 - Technical Service       =415 376 0121
0202 - Netscape, General Store            650 937 2555
020201 - Mr. Scott NLN; Customer Support Rep
020202 - Technical Support      =800 639 0939

SUBJECTS
SDS Data Base
SDS Linking System
Access Failed from Email Link
Netscape
Test Delivery, Access SDS HTML Files

0807 -    ..
0808 - Summary/Objective
0809 -
080901 - Follow up ref SDS 10 0339, ref SDS 9 3968.
080902 -
080903 -
080904 -
080905 -
080906 -
0810 -
0811 -
0812 - Progress
0813 -
081301 - Had a long exchange with JPS Technical support using email.  They
081302 - finally report they can access our Web site using the test link I
081303 - created.
081304 -
081305 -
081306 -
081307 -
0814 -
0815 -
0816 - 2054
0817 -
081701 - Talked to Brian
081702 -
081703 - Brien said he can access the stuff using Netscape, so it must be a
081704 - configuration problem we are having with our Netscape.
081705 -
081706 - We captured the string from Netscape using W95 cut and paste and
081707 - copied it into IE, and IE hung up also.
081708 -
081709 - This suggests we are putting some tags on email links in Netscape
081710 - that are hidden.
081711 -
081712 - Brian suggests we contact Netscape.
081713 -
081714 -
081715 - Brien said Joe will send me an email later this evening on the
081716 - procedure to use Telnet. ref SDS 9 3136
081717 -
081718 -
081719 -
081720 -
081721 -
0818 -
0819 -
0820 - 2117 called Netscape
0821 -
082101 - Called Netscape and got message their voice help is closed.  Used
082102 - their Web help to send an email describing the problem. ref DIT 1 3299
082103 -
082104 - We can log onto their Web help using:
082105 -
082106 -                         help.netscape.com
082107 -
082108 - Received the following interim response:
082109 -
082110 -     You should receive an automated reply from our feedback robot
082111 -     within the next few minutes in order to let you know that your
082112 -     question got through to us, and that your return address is
082113 -     correct.
082114 -
082115 -     You will then receive a reply from our technical support team
082116 -     within one business day.
082117 -
082118 -
082119 -
082120 -
082121 -