CONTACTS 
0201 - JPS Net                            800 711ne;   fax or 800...
020101 - Mr. Mike Creed; Account Rep; Sales Department =800 711 5353
0202 - JPS Net                            800 711 5353 fax or 800...
020201 - Mr. Liem NLN; Account Rep; Technical Support       =415 376 0121

SUBJECTS
Vendor, JPS
Domain, Login, Welchco.com
Capacity
Cost
Dial Up Telephone Number

0807 -    ..
0808 - Summary/Objective
0809 -
080901 - Follow up ref SDS 4 1738.
080902 - ..
080903 - Received ref DRP 1 2570 dated 980310 from Mike at JPS, per work
080904 - at ref SDS 4 3866, and Mike's explanation on 980309. ref SDS 3 2153
080905 -
080906 -
080907 -
0810 -

SUBJECTS
Technical Support Procedures, Phone Numbers

0904 -
090401 -  ..
090402 - How to Contact Technical Support
090403 -
090404 - Mike's letter says JPSnet has...
090405 -
090406 -      ..
090407 -     Support Availability
090408 -
090409 -     24 hours 7 days per week, per, ref DRP 1 2801,
090410 -
090411 -          This is consistent with telecon on 980309. ref SDS 3 6528
090412 -
090413 -
090414 -      ..
090415 -     Support Web Site
090416 -
090417 -     Mike suggests at ref DRP 1 2801 that new customers first review
090418 -     JPS support web site at...
090419 -
090420 -                         www.jps.net/support
090421 -
090422 -            ...click on Biztech for help with configuringChampagne
090423 -            account email, ftp, and other tasks.
090424 -
090425 -     By phone:
090426 -
090427 -     In California: Your local dial up prefix followed by 0121. (If
090428 -     your dial up is 866-2330, tech support will be 866-0121)
090429 -
090430 -     Outside of California: Toll free 1-888-299-1269
090431 -
090432 -     Via Email:
090433 -     ..
090434 -     JPS guarantees a 15 minute response time to technical
090435 -     request sent to support@jps.net, or we will give you credit for a
090436 -     free month of service. (please be sure to include your reply email
090437 -     address)
090438 -
090439 -
090440 -
090441 -
0905 -

SUBJECTS
Dial-up Network Connection
Dial-up Network for Internet Access
Dialup Network for Internet Access
Dial-up Adapter
Connecting to Server Failed
Dial-up Network Connection

1509 -
150901 -  ..
150902 - Dial-up Access to Internet
150903 -
150904 - Mike's letter, ref DRP 1 5795, gives a Web address for downloading
150905 - software, but it only provides MS Internet Explorer, and since we
150906 - already have the most recent version, 4.01, we do not need to download
150907 - anything.
150908 -
150909 - Mike's letter has a link to JPS Customer Support:
150910 -
150911 -                   www.jps.net/support
150912 -
150913 -     ...I bookmarked it.
150914 -
150915 -     ...this site has detailed instructions on setting up Internet
150916 -     Explorer Dial-Up networking program to obtain access to the Web.
150917 -
150918 -     I copied the instructions and appended them to Mike's letter at
150919 -     ref DRP 1 1547,
150920 -
150921 -     Instructions we need are under...
150922 -
150923 -                     Dial Up Configurations
150924 -        select...
150925 -                     Windows 95
150926 -
150927 - The instructions in step 3 say to set a 28.8 modem for 115,200
150928 - connection speed. ref DRP 1 1483
150929 -
150930 -     This JPS site will be an alternate to our IBM Dialer for accessing
150931 -     the Internet.
150932 -
150933 - ...jps.net/support has instructions on configuring the Dial-up network
150934 - connection to JPS server. ref DRP 1 3740
150935 - ..
150936 - When the JPSnet application is executed by double clicking on
150937 - the icon, it opens a screen that asks for:
150938 -
150939 -     Username:
150940 -
150941 -           We are supposed to enter:   welchco
150942 -
150943 -        ...because the username is the same as our Domain name
150944 -
150945 -                         Welchco.com
150946 -
150947 -           ... ref SDS 3 3968
150948 -
150949 -        ...except it does not need the .com, and it is entered in all
150950 -        lower case letters.
150951 -
150952 -
150953 -
1510 -

SUBJECTS
Connecting to Server Failed
Connecting to Server

1705 -
170501 -  ..
170502 - Connecting to JPS Net Failed
170503 -
170504 - I tried connecting to the network, but got a message saying our
170505 - account information was incorrect.
170506 -
170507 - I opened the folder and it said our name is "rod" and the password
170508 - was our IBM internet address.
170509 - ..
170510 - I changed these to welchco.com and to poims.
170511 -
170512 -      This seems to happen everytime.  Is this the way the program is
170513 -      coded to not show our username and password?
170514 -
170515 - Tried again, and got message the system does not recognize our
170516 - account.
170517 -
170518 -     [On 980311 got solution to these problems. ref SDS 5 0915]
170519 - ..
170520 - When I called, there is a message that the Oakland Hub is down
170521 - and so affecting 415 service.  Is this the reason we are not
170522 - connecting, or is it that our name is not recognized yet on the
170523 - server, or because we have entered something incorrectly in
170524 - configuration?
170525 -
170526 -
170527 -
170528 -
1706 -

SUBJECTS
Transferring Files
Uploading Software, Ws_ftp
WS_FTPLE, Tucows
Transferring Files

2007 -
200701 -  ..
200702 - Uploading, Transferring Files, Use Ws_ftp
200703 -
200704 - There is a link in Mike's letter to instructions for using the FTP
200705 - utility we dowloaded and installed last night at ref SDS 3 4489.
200706 -
200707 - Instructions are at ref DRP 1 2711.
200708 -
200709 - Our configuration uses:
200710 -
200711 -        Profile Name:    WS_FTP32
200712 -
200713 -   Host Name/Address:    209.63.229.133
200714 -
200715 -                      (I think welchco.com also works)
200716 -
200717 -           Host Type:    Unix standard
200718 -
200719 -             User ID:    welchco
200720 -
200721 -
200722 -
200723 -
200724 -
2008 -

SUBJECTS
SDS Tools
SDS Linking System
HTML Macro - 070405
Concept Design Objectives
HTML Internet Data Base, 070405 and 06116
Web site address

2609 -
260901 -  ..
260902 - Web Site Address for Linking between Web Pages
260903 -
260904 - There is also a note in the start up that linking address is:
260905 -
260906 -                     http://www.jps.net/welchco.com/
260907 -
260908 -     ...do we need the jps.net?
260909 -
260910 -   [On 980311 got solution. ref SDS 5 1961]
260911 -
260912 -
260913 -
2610 -

SUBJECTS
Reliability
Server Hub is Down

2805 - 2351 called JPS Help            415 376 0121
2806 -   ..
280601 - Got another message the Oakland Hub is down, which is two days
280602 - in a row. ref SDS 0 3393
280603 -
280604 -
280605 -
280606 -
2807 -