CONTACTS 
0201 - PG&E Grid Customer Services        415 973 1014 fax 8426
020101 - Mr. Bill DeHart, PMP
020102 - Project Manager =415 973 1014 mobile phone:  415 203 0688
020103 - Project Management

SUBJECTS
Demonstration for New Users
PG&E, Lee Calloway
971210a Meeting Web Site Planning
Planning Use of SDS Web Site

1006 -    ..
1007 - Summary/Objective
1008 -
100801 - Follow up ref SDS 12 1080, ref SDS 9 line 115.
100802 -
100803 - We met at the Welch office and demonstrated Web browser and Internet
100804 - support for SDS.  Bill indicated this makes the power of Communication
100805 - Metrics easier to understand and apply.  Discussed plan to notify Lee
100806 - Calloway, PG&E's VP Public Relations, of these new opportunities to
100807 - support his review of the U.S. Army Corps of Engineers' report on
100808 - Communication Metrics.
100809 -
100810 -    [Met Bill on 980209 about using Communication Metrics for new PG&E
100811 -    project. ref SDS 20 0954]
100812 -
100813 -    [Follow up on 980209 sending revised NWO paper explaining business
100814 -    intelligence. ref SDS 21 3631]
100815 -
100816 -
1009 -
1010 -
1011 - Discussion
1012 -
101201 -  ..
101202 - Planning PG&E Review of Communication Metrics Internet Support
101203 -
101204 - Advised Bill of plan to notify Lee Calloway about results of the
101205 - meeting with USACE in Washington D.C. on 971202, where we announced
101206 - SDS Internet support. ref SDS 17 0861  Notification to Lee will follow
101207 - up submission on 971110 of the USACE report on Communication Metrics,
101208 - ref SDS 15 0000, which was initially cited in the review of PG&E's
101209 - plan to improve communications on 970908, ref SDS 10 8840.
101210 -
101211 - Explained my intent to cite Bill's review today of these new tools per
101212 - below. ref SDS 0 4387
101213 -
101214 - May submit this record to show business intelligence solves problem
101215 - cited by Gordon Smith in his report to PG&E, reviewed on 970908.
101216 - ref SDS 10 2515, for improving communication in order to improve
101217 - earnings and public acceptance of PG&E's strong record. ref SDS 0 3049
101218 -
101219 -
101220 -
101221 -
101222 -
101223 -
101224 -
1013 -

SUBJECTS
Demonstrate SDS, Communication Metrics
Anytime Anywhere All Documents Analysis
Business Intelligence Faster Better Cheaper
Intelligence Adds Value to Information,
Content Lacking on Internet
Web Internet Deliver SDS Data Base
Evaluate SDS HTML for Web Application

2910 -
291001 -  ..
291002 - "Intelligence" Improves Management and Earnings
291003 - -----------------------------------------------
291004 - Follow up ref SDS 15 1168, ref SDS 12 line 57.
291005 -
291006 - Demonstrated SDS tools that enable the Internet and intranets to
291007 - provide a powerful form of intelligence for management, per
291008 - explanation on 971206, ref SDS 18 6000, and objectives from our
291009 - meeting on 971108. ref SDS 14 3204.
291010 -
291011 - This new capability reflects Bill's report on 941230 to PG&E that SDS
291012 - improves earnings, ref DRP 1 1759 received on 950110, see, ref SDS 1
291013 - 0000, which was later supported by a report from the U.S. Army Corps
291014 - of Engineers showing substantial cost savings result by avoiding
291015 - management mistakes. ref DRP 9 2778 received on 971008. ref SDS 11 2979
291016 - It meets objective set with Intel for applying computer power usefully
291017 - for managers. ref SDS 3 3316, ref SDS 3 2899,
291018 -
291019 - "Intelligence" delivered by the Internet using webmail solves the
291020 - problem of too much information and complex communications hide
291021 - problems, obscure opportunities and cause constant mistakes and
291022 - frustrations which cost billions of dollars annually in wasted effort
291023 - and catastrophies.
291024 -
291025 -     [On 980723 web site supports clear, concise and complete
291026 -     communications. ref SDS 22 2759]
291027 - ..
291028 - "Intelligence" solves problem of the Internet lacking relevance
291029 - to daily management, per article in USA Today. ref SDS 7 3333, and on
291030 - lacking "content" ref SDS 18 2358.
291031 -
291032 - "Business Intelligence" is defined in the government's report on
291033 - Communication Metrics dated 970328. ref DRP 8 0539 General Hank Hatch
291034 - says it is a new business role supported by specialized technology to
291035 - organize and analyse the constant flow of information so leadership is
291036 - effective. ref DRP 8 0536  Effective leadership produces better
291037 - results.
291038 -
291039 - These new systems were developed following the meeting with Bill on
291040 - 971108. ref SDS 14 1111
291041 - ..
291042 - I returned Bill's book on HTML, loaned at the meeting on 971108.
291043 - ref SDS 14 2473
291044 - ..
291045 - Bill loaned me the Adobe PageMill 2.0 program CD to support
291046 - further development of the HTML support for SDS.
291047 -
291048 -      I need to install Pagemill and return the CD.
291049 -
291050 -         [See installation on 971211. ref SDS 19 3051]
291051 -
291052 -
291053 -  ..
291054 - Clear Concise Complete Communication Enabled by SDS on Internet
291055 - Communication Metrics Provides Automated Business "Intelligence"
291056 -
291057 - Communication Metrics applied through Web browsers and delivered by
291058 - the Internet makes "intelligence" practical, fast and easy to use so
291059 - more people can benefit faster, cheaper and better from clear,
291060 - concise, complete communication, reviewed on 960620. ref SDS 6 1643
291061 -
291062 -     a.  Anytime, Anywhere Intelligence, Summary Connected to Details
291063 -
291064 -         The Internet distributes information quickly and uniformly.
291065 -         Intel and others are working to meet the objectives of
291066 -         "anytime, anywhere information." ref SDS 5 3502
291067 -         ..
291068 -         Communication Metrics (see point 4 ref SDS 0 1067) adds
291069 -         value to the Internet by adding intelligence to information.
291070 -
291071 -         "Intelligence" aligns information with objectives, policies,
291072 -         commitments, requirements, regulations, schedules and budgets.
291073 -         ref DRP 8 0536, ref DRP 8 2102, and also in the same document
291074 -         at ref DRP 8 5305.
291075 -
291076 -         "Content" useful to managers is missing from the Internet, see
291077 -         ref SDS 4 2044, because there is not enough time with
291078 -         conventional methods to create linkages that show alignment of
291079 -         enough information to produce useful intelligence, per meeting
291080 -         with Bill at PG&E on 971108. ref SDS 14 5491
291081 -
291082 -         SDS produces a "critical mass" of intelligence that improves
291083 -         management and earnings, and can be instantly accessed over
291084 -         the Internet using Web browsers.
291085 -
291086 -         Simple Web skills enable anyone to manage complex information
291087 -         and get it anytime from anywhere in the world, and in a form
291088 -         that is not overwhelming or intimidating, as occurs with large
291089 -         volumes of paper and email.
291090 -
291091 -         Reduction in paper ("Paperless Office") can be accomplished
291092 -         while maintaining look and feel of original documents.
291093 -
291094 -             Some managers will continue for a time to print the record
291095 -             but, as the power of automated links is experienced, which
291096 -             is missing with paper, managers will move to reliance on
291097 -             the electronic record, and reduce reliance on paper.
291098 -
291099 -             The key is bringing this power to them so it impacts their
291100 -             performance.  This requires the automated "intelligence"
291101 -             environment that only SDS can provide.
291102 -
291103 -     b.  Complexity simplified, But Details Not Lost nor Ignored
291104 -
291105 -         The alignment process that produces business intelligence is
291106 -         unfamiliar and intimidating because managers are not aware of
291107 -         the full range of issues that impact decisions and events due
291108 -         to limited time, and span of attention. ref SDS 9 4476
291109 -         Therefore, it is critical to deliver intelligence in an
291110 -         effective manner.
291111 -
291112 -         Web browsers on the Internet provide a traditional format to
291113 -         deliver the complexity of business intelligence, so it can be
291114 -         easily applied by mangers to perform their work.
291115 -
291116 -     c.  Summary Linked to Detail Saves Time, Avoids Mistakes
291117 -
291118 -         Web technology makes the power of SDS to align communications
291119 -         with related sources, available to end users in a form that is
291120 -         not overwhelming.  Often managers are loath to read the record
291121 -         delivered in traditional long printed reports or email.  They
291122 -         put it off, only scan it, and often don't read it at all,
291123 -         thereby frustrating the aims of building shared meaning and
291124 -         alerting team members to important actions.
291125 -
291126 -         SDS Summaries delivered through a Web browser enable managers
291127 -         to absorb a complex record by reading only a few lines of
291128 -         text.
291129 -
291130 -         Summaries linked to detail empower managers determine the
291131 -         level of review required at the moment, based on current
291132 -         perspectives, and later review more detail, if circumstances
291133 -         warrant, because they have a direct path to the detail they
291134 -         need.
291135 -         ..
291136 -     d.  Teamwork needs "shared meaning" of complex information,
291137 -         ref DRP 8 0119, to improve performance and earnings.
291138 -
291139 -         Communication Metrics enables managers to quickly and
291140 -         accurately absorb a large, complex record because "span of
291141 -         attention" is expanded, ref DRP 9 4680, by using automated
291142 -         Summaries and Action Items linked into a web of organizational
291143 -         history connected to objectives, policies and commitments that
291144 -         are instantly available.
291145 -
291146 -         Skills to organize the record according to organizational
291147 -         objectives and control criteria, and prepare the record so it
291148 -         can be grasped quickly and accurately, along with SDS and
291149 -         Internet tools, make Communication Metrics a powerful new
291150 -         business science to meet the new realities of the millennium.
291151 -
291152 -
291153 -
291154 -  ..
291155 - Better Management Reduces Costs and Improves Earnings
291156 -
291157 - Bill indicated that managers spend most of their time communicating,
291158 - so adding "metrics" to discover and fix mistakes before extra cost and
291159 - delay occur has a big impact on performance.  The U.S. Army Corps of
291160 - Engineers' report issued on 971007, reports substantial savings from
291161 - avoiding rework due to management mistakes, ref DRP 9 4172, which
291162 - supports work with Intel on making computers useful. ref SDS 3 2867
291163 -
291164 - The review today shows SDS adds value to management tasks that produce
291165 - earnings:
291166 -
291167 -    1.  Communication aligns people with objectives and requirements.
291168 -        PMBOK para 2.4.1, ref SDS 2 4421
291169 -
291170 -        SDS automated linking instantly reveals alignment or miss-
291171 -        alignment of communication so that adjustments can be made to
291172 -        avoid rework caused by the team drifting off course, see
291173 -        government report on cost savings from avoiding rework. ref DRP
291174 -        9 4172 and ref DRP 9 4510.
291175 -
291176 -    2.  Communication feedback establishes accuracy and provides early
291177 -        opportunity to make corrections that avoid loss and delay,
291178 -        PMBOK para 2.4.2, ref SDS 2 1940
291179 -
291180 -        SDS meeting notes provide feedback, ref SDS 8 1683, and
291181 -        Internet messaging built into Web browsers enable team members
291182 -        to instantly submit feedback.
291183 -
291184 -    3.  Action Items provide visibility of mission critical actions
291185 -        without getting lost in daily crisis of the moment.
291186 -
291187 -        SDS automated Action Items are linked to daily communications
291188 -        and show alignment with requirements and commitments over the
291189 -        history of events.
291190 -
291191 -    4.  Teamwork comes from building and maintaining shared meaning by
291192 -        timely distribution of common understandings. ISO 10006 para
291193 -        6.8.2.3, ref SDS 2 5222
291194 -
291195 -        SDS distribution via Internet enables team members to work from
291196 -        common understandings. ref SDS 8 1381
291197 -
291198 -    5.  Meeting management, PMBOK para 10 and ISO 10006 para 6.9.1, ref
291199 -        SDS 1 2396
291200 -
291201 -        Items 1, 2, 3, 4 and 6 support effective meetings.
291202 -
291203 -    6.  Planning and preparation for meetings and other communications,
291204 -        PMBOK para 10.1, ref SDS 2 2742, needs to be delivered in a
291205 -        manner that empowers busy people to absorb a lot of relevant
291206 -        information quickly and accurately.
291207 -
291208 -        SDS record and research features permit quick and accurate
291209 -        development of agendas for meetings that reflect progress,
291210 -        objectives, requirements and commitments.
291211 -
291212 -        Communication Metrics briefings prepare managers so that
291213 -        progress on material issues can be accomplished.
291214 -
291215 -    7.  Maintain and provide instant traceability to root causes and
291216 -        original sources on decisions and actions, ISO 10006 para
291217 -        6.3.2.1, ref SDS 2 1740.
291218 -
291219 -        SDS features uniquely perform this task by providing an
291220 -        environment of "knowledge space" defined by the government's
291221 -        report on Communication Metrics, ref DRP 8 3142, ref DRP 8
291222 -        5390, ref DRP 8 5349.
291223 -
291224 -    8.  Support management cycle:  initiate, plan, execute, control,
291225 -        close; PMBOK para 3.1, ref SDS 2 4012 and ref SDS 2 3291
291226 -
291227 -        SDS unique integration of time and information provides
291228 -        automated support for the management cycle of plan, perform and
291229 -        report (see government report at ref DRP 8 5281).
291230 -
291231 -    9.  Maintain repository and instant access to lessons learned and
291232 -        case studies, called for by PMBOK para 6.5.3.3 and 7.4.3.3, ref
291233 -        SDS 1 2060, ISO para 5.6. ref SDS 2 2846
291234 -
291235 -        SDS automatically provides instant chronological histories
291236 -        based on subjects and sub-subjects followed by an organization.
291237 -        This is called an "organic subject structure" in the U.S. Army
291238 -        Corps of Engineers' report on Communication Metrics. ref DRP 8
291239 -        2814
291240 -
2913 -
2914 -

SUBJECTS
Demonstration for New Users
Construction (DPB)
PG&E, Sprint, Bechtel
Marketing SDS, Communication Metrics

3707 -
370701 -  ..
370702 - Bill's PG&E Project Budget Review Appears to be Favorable
370703 -
370704 - Follow up ref SDS 15 1292.
370705 -
370706 - Bill plans to share USACE Communication Metrics report with PG&E team.
370707 - ref SDS 15 1928
370708 -
370709 - We did not discuss this today, since Bill is only recently back from
370710 - vacation.  The demonstration today can support Bill's meeting with the
370711 - PG&E team.
370712 -
370713 -      [On 991202 plan to schedule meeting with PG&E staff reviewed
370714 -      USACE report. ref SDS 23 0001
370715 -
370716 -
370717 -  ..
370718 - Sprint to get Communication Metrics Reports?
370719 -
370720 - Follow up ref SDS 15 1278.
370721 -
370722 - Bill plans to share USACE Comm Metrics report with Sprint team.
370723 - ref SDS 15 1278
370724 -
370725 - Did not discuss this today, except to illustrate how the HTML SDS
370726 - data base can deliver business intelligence in an easy to digest
370727 - format.
370728 -
370729 -
370730 -
370731 -
370732 -
370733 -
370734 -
370735 -
3708 -