CONTACTS 
0201 - PG&E Grid Customer Services        415 973 1014 fax 8426
020101 - Mr. Bill DeHart, PMP
020102 - Project Manager =415 973 1014 pger 510 472 2288; Project Management

SUBJECTS
Bill's Assignment, 960815
Demonstration for New Users
PG&E, Sprint, Bechtel

1105 -    ..
1106 - Summary/Objective
1107 -
110701 - Followed up work at ref SDS 31 0000, ref SDS 22 0000.
110702 -
110703 - Requested phone number for Gordon Smith at PG&E.  Bill has spoken to
110704 - Sprint about Communication Metrics.  We considered possible follow up.
110705 - Scheduled meeting this weekend on developing Intranet feature to
110706 - enhance SDS records distributed via Internet.
110707 -
110708 -
110709 -
1108 -
1109 -
1110 - Discussion
1111 -
111101 -  ..
111102 - Gordon Smith at PG&E Needs Communication Help
111103 -
111104 - Follow up ref SDS 31 0000, ref SDS 29 3279.
111105 -
111106 - Bill will get me Gordon's direct phone number so I can follow up the
111107 - letter, ref DIP 4 0000, submitted at ref SDS 34 0000.
111108 -
111109 -      [See follow up at ref SDS 36 line 71, and call to Gordon, ref SDS
111110 -      36 line 141.
111111 -
111112 -
111113 -  ..
111114 - Review Communication Metrics with Sprint Contacts
111115 -
111116 - Followed up work at ref SDS 31 line 82, ref SDS 22 line 173.
111117 -
111118 - Bill said he spoke to a Sprint representative this week about
111119 - Communication Metrics.  His contact said that Sprint is evaluating
111120 - what direction to take in changing its management, so they are not
111121 - ready to hear about Communication Metrics.
111122 -
111123 - We considered the advantage of providing Communication Metrics support
111124 - to assist Sprint in determining what direction to take, per ref SDS 31
111125 - line 106 and my letter ref DIP 1 line 34.
111126 -
111127 - There was discussion that Bill provide the Government reports and
111128 - review hightlights that show Communication Metrics supports planning,
111129 - organization and analysis.  These are the key ingredients in
111130 - determining directions and decision support, per our discusison on
111131 - 971019, ref SDS 29 line 149.
111132 - ..
111133 - I need to provide a set of docs for Bill to give to Sprint.
111134 -
111135 -     [Delivered the USACE report to Bill on 971108, ref SDS 38 line
111136 -     109.]
111137 -
111138 -
111139 -
111140 -
1112 -

SUBJECTS
Intranets, Internet
Anytime Anywhere Access to Information
IT Has Not Improved Productivity
Paperless Office, SDS
Intelligence, Delivery Medium for Business
Business Intelligence
SDS Report Convert SDS Records to Web Pages

3810 -
381001 - Follow up ref SDS 31 5555, ref SDS 32 4444.
381002 -
381003 - Scheduled to meet with Bill on Saturday at 1300 in Antiock to discuss
381004 - possibility of creating a Communication Metrics Web site to deliver
381005 - business intelligence.
381006 -
381007 -
381008 -  ..
381009 - Business Metrics for Communication Delivered via Internet
381010 - Paperless Office, Virtual Office, Repository of Experience
381011 -
381012 - I want to investigate linking Executive Summaries to the detail in the
381013 - SDS record and deliver it on an Internet Web page, per analysis on
381014 - 971021, ref SDS 33 3636.
381015 -
381016 -  ..
381017 - Delivering "intelligence" on the Internet, eliminates the problem
381018 - cited on 890809 where executives do not want to invest time for
381019 - writing things down. ref SDS 2 2079  Now they need merely click to
381020 - obtain useful intelligence, like having their personal CIA.
381021 -
381022 -      [On 971210 showed Bill DeHart initial feature of SDS Web page
381023 -      format. ref SDS 45 4387]
381024 -
381025 -      [On 980309 purchased Web site server space. ref SDS 47 0000]
381026 -
381027 -      [On 980321 successful test of Web site. ref SDS 48 0000]
381028 -
381029 -      [On 980405 began creating Home page to explain Communication
381030 -      Metrics and "business intelligence." ref SDS 49 5065]
381031 -
381032 -      [On 980518 Wayne Wetzel was able to generate an SDS Web page. see
381033 -      ref SDS 52 0000]
381034 -
381035 -      [On 980613 "paperless office" is a part of the "Virtual Office"
381036 -      objective for improving management productivity. ref SDS 53 0000
381037 -
381038 -      [On 980720 developed method to include external files as part of
381039 -      Communication Metrics Web site to create a comprehensive
381040 -
381041 -                         "knowledge space"
381042 -
381043 -          ...for management. ref SDS 55 5543..., this supports
381044 -          objective for management to use...
381045 -
381046 -                     clear, concise and complete
381047 -
381048 -                            communication
381049 -
381050 -          ...per ref SDS 55 3225.]
381051 -
381052 -      [On 990712 people object to clicking to get intelligence.
381053 -      ref SDS 60 5837]
381054 -
381055 -      [On 990905 Morris trying to create intelligence using MS Office
381056 -      2000. ref SDS 61 0966]
381057 -
381058 -  ..
381059 - Dave Vannier at Intel indicated on 960507 that using the Internet to
381060 - deliver information saves time and money. ref SDS 15 1114
381061 -
381062 - Dave noted on 960627 that conventional HTML technology is too slow for
381063 - effective support of daily management. ref SDS 18 2370
381064 -
381065 -       [On 971108 Bill made a similar point. ref SDS 39 3670]
381066 -
381067 -       [On 971202 Dr. Moonja Kim advised that hypertext links take a
381068 -       long time to create. ref SDS 43 4647]
381069 -
381070 -  ..
381071 - Therefore automating the creation of Web pages that delivers useful
381072 - "intelligence" under the definition in the POIMS paper, ref OF 2 0582,
381073 - might enable managers to save time and money, so that the Internet
381074 - improves management productivity and earnings.
381075 -
381076 -  ..
381077 - Since, as Marcy observed at the meeting with Intel on 960326, SDS
381078 - captures "intelligence" quickly, ref SDS 14 3004, a method to
381079 - automatically convert SDS work product into a Web page with linkages
381080 - that make the information easily accessible, might accomplish Dave's
381081 - objective for automated management. ref SDS 11 8943, ref SDS 11 7732,
381082 - ref SDS 20 2523,
381083 -
381084 -    It would support a system of "business metrics" applied to daily
381085 -    management communication, as proposed for USACE on 971030 in a
381086 -    meeting with Max Blodgett, ref SDS 35 2284, and with Tom Keesling.
381087 -    ref SDS 35 1344
381088 -
381089 -  ..
381090 - A Communication Metrics Web site would enable people to click on a
381091 - summary issue in order to find management details, and so accomplish
381092 - the objectives of a...
381093 -
381094 -
381095 -                      "repository of knowledge"
381096 -
381097 -
381098 -      ...analysed on 971021. ref SDS 33 3636, and earlier on 970525,
381099 -      ref SDS 19 4700
381100 -
381101 -  ..
381102 - This means fewer mistakes from false knowledge caused by cursory
381103 - analysis.
381104 -
381105 - Fewer mistakes and faster access to critical details means more time
381106 - for executives to think, thereby solving the problem reported on
381107 - 970910. ref SDS 28 3479
381108 -
381109 -  ..
381110 - More time for thinking and planning and better connections to cause
381111 - and effect may improve earnings, per Max Wideman's point about the
381112 - value of "front-end investment." ref SDS 23 1897
381113 -
381114 -  ..
381115 - A Web site may accomplish Dave Buonchristiani's suggestion on 970818,
381116 - to give people easily applied examples of how Communication Metrics
381117 - works. ref SDS 24 1385
381118 -
381119 - Merrill Malvini wanted a way to demonstrate this capability in the
381120 - record on 970826. ref SDS 27 6702
381121 -
381122 -  ..
381123 - Dave and other lawyers routinely counsel their clients to use...
381124 -
381125 -             "clear, concise and complete" communications"
381126 -
381127 - ...but this is hard to do with conventional methods and tools, as
381128 - noted on 960620. ref SDS 16 1643 Communication Metrics that connects
381129 - summary to detail makes simple communications complete by using the
381130 - Internet to access authority, history and commitments in the SDS
381131 - "knowledge space" environment.
381132 -
381133 -     [On 980427 implemented this objective. ref SDS 50 2326]
381134 -
381135 -     [On 980723 Communication Metrics web site supports clear, concise
381136 -     and complete communications. ref SDS 56 2759]
381137 -
381138 -  ..
381139 - Deliverying SDS records via Internet would provide common printer
381140 - support from the Web browser interface with Windows, which Morris
381141 - suggested on 911121, ref SDS 3 2569, and on 920215. ref SDS 4 5922
381142 -
381143 -  ..
381144 - This method would reduce paper handling, moving toward the "paperless
381145 - office," and illustrate concepts of "business intelligence discussed
381146 - with Ross at Caltrans, yesterday. see ref SDS 36 3594  Bill feels this
381147 - would make the Communication Metrics process easier for busy managers
381148 - to use, based on his experience at PG&E (he explained this at our
381149 - meeting with IBM on 941114. ref SDS 9 3820
381150 -
381151 -
381152 -  ..
381153 - Easier to Learn, Easier to Understand
381154 - Windows, GUI, Support Using Web Browsers, Solves Memory Problem
381155 -
381156 - Using a Web browser would provide an interim solution to the DOS
381157 - application concern raised by DE CESPN, ref SDS 21 8001. A Web browser
381158 - could deliver Communication Metrics work product in an easy to use
381159 - form with MS Windows, per analysis on 971021. ref SDS 33 4100
381160 -
381161 - An easy way to experience business metrics for daily communications by
381162 - obtaining "intelligence" on an MS Windows platform, may make it easier
381163 - for people to understand the benefits of Communication Metrics.
381164 -
381165 -      [On 990422 Dave Vannier at Intel reported that Communication
381166 -      Metrics on the Internet shows progress toward Intel's goals to
381167 -      use the Internet. ref SDS 59 8400]
381168 -
381169 -      [On 990907 Dave seems to recognize self-evident benefits, which
381170 -      are otherwise difficult to explain. ref SDS 62 0001]
381171 -
381172 - This partially addresses Morris' request on 911121, ref SDS 3 2569,
381173 - and Bill's request on 941004 for a GUI, ref SDS 8 2884
381174 -
381175 - Web browsers may solve Dave Vannier's objective to use graphics in
381176 - Intel's management process. ref SDS 15 3225
381177 -
381178 - Web browsers can help people who are too busy to grapple with the job
381179 - of creating business intelligence, to none-the-less benefit from this
381180 - new form of support.
381181 -
381182 - Morris mentioned this on 920215. ref SDS 4 4459  Ross Armstrong found
381183 - SDS was hard to learn, ref SDS 5 5026, ref SDS 6 1378, and our trip to
381184 - Yosemite. ref SDS 10 1930
381185 -
381186 - Therefore, delivering intelligence through a Web browser may make it
381187 - easier to apply without having to learn anything.
381188 -
381189 - The Web browser solves the memory problem from the users side. Users
381190 - will be able to load as many records as they wish.  They can manage
381191 - records that are important, with the Windows "My Documents" and "My
381192 - Briefcase" features.  Eventually, they will want to do reports, so we
381193 - will have to first create a feature that converts SDS reports to HTML
381194 - format, and eventually, will enable users to create their own reports
381195 - based on subject and other criteria.
381196 -
381197 - If this can generate revenue, we may be able to create the integrated
381198 - Schedule with the Diary, so people can take a crack at SDS to create
381199 - their own intelligence.
381200 -
381201 -
381202 -
3813 -

SUBJECTS
Anytime Anywhere Intelligence on Internet
Objectives, Planning
Intelligence Anytime, Anywhere on Internet

4506 -
450601 -  ..
450602 - Anytime, Anywhere Intelligence, SDS on Web Server
450603 -
450604 - Per analysis above, ref SDS 0 1459, the Internet makes possible a
450605 - fairly direct solution to Morris' request on 941002 for the SDS data
450606 - base to be on a network. ref SDS 7 2472
450607 -
450608 - This would add value to Intel's idea for...
450609 -
450610 -
450611 -                        data anytime, anywhere
450612 -
450613 -
450614 - ...presented at the meeting on 960627. ref SDS 18 4510
450615 -
450616 -
450617 - Putting the SDS record on a Web site provides a body of connected
450618 - information that can be accessed by Web browsers so that people can
450619 - directly observe and experience some key features of Communication
450620 - Metrics, SDS and POIMS, per Morris concern on 951103. ref SDS 12 8870
450621 - This may make it easier for people to understand the methodology
450622 - rather than trying to explain a lot of complex new ideas, per analysis
450623 - on 971021. ref SDS 33 4100
450624 -
450625 -     [On 971117 improved SDS linking to solve knowledge creep.
450626 -     ref SDS 42 4065]
450627 -
450628 -     [On 980630 uploading "intelligence" is very poor. ref SDS 54 1824]
450629 -
450630 -     [On 990419 Dave Bouncristiani recognized Communication Metrics
450631 -     supports clear, concise, complete communication, but this is
450632 -     difficult to explain. ref SDS 58 2601]
450633 -
450634 -     [On 990907 Dave Vannier at Intel recognized Communication Metrics
450635 -     has benefits that are difficult to explain. ref SDS 62 0001]
450636 -
450637 - The project should add value and substance to Intel's objectives cited
450638 - by Dave Vannier for the PMI Asilomar Conference in 1996. ref SDS 18
450639 - 4510  He wanted to use the Internet for Anytime, Anywhere Information
450640 - in our telecon on 960507. ref SDS 15 1112
450641 -
450642 - It adds "intelligence" to the information which other vendors provide
450643 - under the description:  Anytime, anywhere information. ref SDS 17 4444
450644 -
450645 - It brings closer to reality the "futuristic "view of Communication
450646 - Metrics, cited by Marcy at Intel on 960315. ref SDS 13 4545
450647 -
450648 - This suggests a business model of creating useful content on the
450649 - Internet.  Gates and others have mentioned difficulty finding a way to
450650 - generate revenue on the Internet.  If there is information provided
450651 - that dirctly impacts daily work and success, people may be willing to
450652 - pay for it.
450653 -
450654 - As technology and infrastructure improve, this will become even more
450655 - useful.
450656 -
450657 -     [See begin work on 971108. ref SDS 40 5340]
450658 -
450659 -     [See initial completion on 971206, ref SDS 44 6000, considerations
450660 -     about need for "structure" to convey intelligence. ref SDS 44
450661 -     4700]
450662 -
450663 -     [On 980226 IBM announces plans to market "business intelligence"
450664 -     ref SDS 46 3342]
450665 -
450666 -     [On 980321 first successful test of Web site. ref SDS 48 4345]
450667 -
450668 - The first step is to configure SDS record format in a presentable Web
450669 - page.  We will use our current Executive Summary and Action Item
450670 - listings to summarize the overall record, and create internal links to
450671 - the detail in the record.
450672 - ..
450673 - The next step will be to click on linkages in the record to find
450674 - original sources in other records and documents.  That will require
450675 - some kind of automated engine to convert links in SDS records into Web
450676 - site IP address format.
450677 -
450678 -     [On 971114 planning to add anchor system. ref SDS 41 2261]
450679 -
450680 -     [On 971117 improved SDS linking to solve knowledge creep. ref SDS
450681 -     42 4065]
450682 -
450683 -     ..
450684 -    "Paperless Office" -- Dreams Can True
450685 -    -------------------------------------
450686 -    We should be able to put the record on a server, then create HTML
450687 -    that process the SDS linkages, so that any linkage in a record can
450688 -    be accessed by anyone, anytime from anywhere, per objective of
450689 -    Intel. ref SDS 18 4510
450690 -
450691 -       [On 971117 improved SDS linking to solve knowledge creep. see
450692 -       ref SDS 42 4065]
450693 -
450694 -       [On 980613 "paperless office" is a part of the "Virtual Office"
450695 -       objective for improving management productivity. ref SDS 53 0000
450696 -
450697 -       [On 980808 developed web site home page explianing these
450698 -       benefits. ref SDS 57 0615]
450699 -
450700 -    It would get us closer to the Paperless Office objective by
450701 -    reducing the occassions when a printed report has to be issued and
450702 -    it would provide the convenience of an electronic Executive
450703 -    Summary.
450704 -
450705 -    This would add considerable value to the Internet and to intranets
450706 -    being created by organizations, by providing the repository of
450707 -    organizational knowledge that supports continual learning and
450708 -    effective leadership.
450709 -
450710 -       [See follow up at ref SDS 39 1111.]
450711 -
450712 -
450713 -
450714 -