CONTACTS 
0201 - U.S. Army Corps of Engineers         217 373 7216 800 872 2375
020101 - Dr. Moonja Kim, Ph.D.; Chief
020102 - Business Processes Division, CERL-PL-B
020103 - Description

SUBJECTS
COE Evaluation Communication Metrics
Analysis, Review, Research
Institutionalize Communication Metrics
CE HQ Evaluation, Wider Use Comm Metrics
Change Management, HQ

1207 -    ..
1208 - Summary/Objective
1209 -
120901 - Followed up work at ref SDS 5 line 94, ref SDS 3 line 91.
120902 - ..
120903 - Moonja Kim is chief of a research group on change management and
120904 - business process improvement.  She will review Communication Metrics
120905 - and determine potential for supporting USACE Change Management.
120906 -
120907 - Submitted ref DIT 1 line 30.
120908 -
120909 -    [See follow up with Jim Jones on 971017, ref SDS 6 line 304.]
120910 -
120911 -    [See where Moonja received this letter, ref SDS 7 0000.]
120912 -
120913 -
120914 -  ..
1210 -
1211 -
1212 - Called Dr. Moonja Kim,    217 373-6791
1213 -
121301 - Moonja is the Chief of a group at the Research Lab in Illinois, per
121302 - USACE Web site, researched yesterday, ref SDS 5 8547.
121303 -
121304 -     Construction Engineering Research Laboratories (CECER)
121305 -     Planning and Management Lab (PL)
121306 -     Business Process Division (PL-B)
121307 -
121308 -     Supports organizations to manage change, set goals, leverage
121309 -     resources, streamline operations, maximize technology, measure
121310 -     performance and benchmark against business practices. Research
121311 -     focuses on business process analysis methods and tools;
121312 -     information technology for implementing new business processes;
121313 -     strategies for integrating legacy information systems with new or
121314 -     reengineered information systems; methods and tools for evaluating
121315 -     and validating quality performance improvement; and collaborative
121316 -     technologies, including support for internet, groupware, and
121317 -     electronic meeting room.
121318 -
121319 - I explained discussions with Jones and Lovo the past month or so on
121320 - Communication Metrics and that they have limited time to review owing
121321 - to the burdens of implementing organizational change, ref SDS 5 line
121322 - 142.  Since new methods take time to grasp and identify application,
121323 - this creates a quandry about how to accomplish review within a time
121324 - frame for Communication Metrics to support change occurring within
121325 - USACE.
121326 -
121327 - Moonja has worked with Jim Jones and Jim Lovo.
121328 - ..
121329 - She advised that the Corps needs support for Change Management,
121330 - per the Lab function, above.  She feels a possible partnering
121331 - arrangement could be developed for Communication Metrics to accomplish
121332 - this need.
121333 -
121334 -     [Jim Jones at HQ USACE indicated on 971017 he is not familiar with
121335 -     Change Management, ref SDS 6 4444.]
121336 -
121337 -     [Discussed with Jim on 971017 using Communication Metrics to
121338 -     accomplish Change Management, ref SDS 6 3333.]
121339 -
121340 - Moonja advised that typically research is requested by CE managers,
121341 - like Jim Jones, rather than the Lab seek to obtain interest in a
121342 - research effort.  Her work must be funded.
121343 -
121344 - I will send Moonja the Communication Metrics reports.  She will review
121345 - and determine whether to contact Jones and/or Lovo for authorization
121346 - to support review of Communication Metrics.
121347 -
121348 -                     Dr. Moonja Kim, Chief
121349 -                     U.S. Army Corps of Engineers
121350 -                     ATTN:  CERL PL-B
121351 -                     P.O. Box 9005
121352 -                     Champaign, Il  61826-9005
121353 -
121354 - Submitted ref DIT 1 line 30 submitting the orignial Communication
121355 - Metrics report, ref DRP 1 line 97, and the cost savings report, ref
121356 - DRP 2 line 23, received at ref SDS 2 line 83.  Included the record of
121357 - discussion with Jim Jones on 970926 for background, ref SDS 1 line 97,
121358 - and this record.  Submitted copies to Jim Jones and Tom Keesling.
121359 -
121360 -     [See where Moonja received this letter, ref SDS 7 0000.]
121361 -
121362 -
121363 -
1214 -
1215 -