CONTACTS
SUBJECTS
Television, Panasonic 27", 961214
0403 -
0403 - ..
0404 - Summary/Objective
0405 -
040501 - Follow up
040502 -
040503 - The TV in Millie's Concord apartment, upstairs.
040504 -
040505 -
040506 -
040507 -
040509 - ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - Millie and I checked TV prices a few days ago. Her set upstairs, the
040902 - JVC, is exhibiting failure. The picture collapses and expands
040903 - continuously. Millie said this stops after about half an hour. I
040904 - watched it last night for quite awhile, and it never did stop
040905 - collapsing.
040907 - ..
040908 - This morning, Mil wants to buy a new television today to replace the
040909 - JVC.
040911 - ..
040912 - Called Ross about helping bring a new television home, since it won't
040913 - fit in the car. We were lucky that Ross can help today.
040915 - ..
040916 - While waiting for Ross to arrive, lifted the JVC television from the
040917 - armoire and took it downstairs. Will either take to the Good Will,
040918 - maybe to the Hospice store on Clayton, return for salvate to Best Buy.
040920 - ..
040921 - Ross came over with Hutch and Stew. He drove us to the Good Guys
040922 - store in Concord to make the purchase.
040924 - ..
040925 - Met with Steve Rosner and entered the following transaction under Good
040926 - Guys invoice...
040927 -
040928 - Invoice #D496994 dated: 961214.
040929 -
040930 - This purchase was made at the Good Guys Concord store at 1280
040931 - Willow Pass Road, Concord, CA 94520; 510 676 9300
040933 - ..
040934 - Sales Associates: #256 Steve Rosner
040935 - #332 Gaylen Stockdale
040937 - ..
040938 - SOLD TO: Rod Welch
040940 - ..
040941 - TT QTY Brand Model Number Description Amount
040943 - ..
040944 - SALE 1 Panas- CT27SF33 Table Top TV 829.98
040945 - SALE 1 IDS X1TVIH-1000 GOO302195868 50.00
040946 -
040947 - Expires 980314 Repair Agreement - Terms/Conditions
040948 - On receipt envelope or available upon request.
040949 - This is proof of purchase for PPG Contract(s).
040950 - Return this for related services.
040951 -
040952 - Subtotal 879.98
040953 - 8.250% Sales Tax 68.47
040954 - Total 948.45
040955 - MC 948.45
040956 - Amount Due 0.00
040958 - ..
040959 - Prices are a special accomodation only
040961 - ..
040962 - MC 5425768508995717 exp 02/98
040963 - Approval 003511
040964 -
040965 - Thank you for shopping at
040966 - The Good Guys
040968 - ..
040969 - Please keep receipt, box, packing and warranty cards for returns and
040970 - exchanges.
040972 - ..
040973 - This is a 27" Panasonic that has a flat screen, dual speakers on
040974 - either side of the chasis. The flat screen technology is said to be
040975 - improved relative to standard curved screen technology.
040977 - ..
040978 - The TV has a "Picture in Picture" (PIP) feature. It shows an actual
040979 - TV picture. The other form of this feature which is less expensive,
040980 - shows only a VCR picture in the small frame. There is no sound in the
040981 - PIP frame.
040982 -
040984 - ..
040985 - Warranty
040986 -
040987 - Steve said the unit has a 90 day labor and materials warranty. He
040988 - said we can purchase an extended 1 year warranty for $50, or 5 years
040989 - extended warranty for $200.
040991 - ..
040992 - Bought 1 year warranty extension for $50.
040994 - ..
040995 - After writing up the order, Steve said their personnel will bring the
040996 - set outside and help load it at the corner of the store.
040998 - ..
040999 - Walked out to Ross and the boys waiting in the van. Ross drove to the
041000 - designated location. After about about 15 minutes, the Good Guy's
041001 - delivery crew had not arrived with the television, so walked back into
041002 - the store and asked Steve when he expected the television would be
041003 - brought outside for loading into Ross' van?
041005 - ..
041006 - Steve appologized and said the unit should have already been
041007 - delivered. He called to check on the problem.
041009 - ..
041010 - Steve's colleague came from their storeroom and advised he cannot find
041011 - the box for the item we bought. Steve checked the computer and said
041012 - it shows there should be one unit still in the storeroom. The
041013 - colleague assured they have checked thoroughly and it cannot be found,
041014 - so maybe somebody forgot to update the computer on a prior sale.
041016 - ..
041017 - Steve said he can get a new unit brought to their store within 2 days.
041019 - ..
041020 - Asked if there is another store in the neighborhood, which might have
041021 - one of these televisions?
041023 - ..
041024 - Steve called the Good Guy's store in Walnut Creek. He was told they
041025 - have one. Steve provided information required for the store in Walnut
041026 - Creek to hold the unit for us, rather than sell to another customer.
041028 - ..
041029 - Steve then cancelled the invoice prepared for us, #D496994 dated
041030 - 961214, as described above. ref SDS 0 RE7O
041032 - ..
041033 - Steve prepared another sales tag showing a credit for the two items,
041034 - the TV and the extended warranty. This document is identified as
041035 - follows...
041036 -
041037 - Invoice #D497040 dated: 961214.
041038 - #D496994
041039 -
041041 - ..
041042 - Sales Associates: #256 Steve Rosner
041043 - #332 Gaylen Stockdale
041045 - ..
041046 - SOLD TO: Rod Welch
041048 - ..
041049 - TT QTY Brand Model Number Description Amount
041051 - ..
041052 - PRV 1 Panas- CT27SF33 Table Top TV 829.98
041053 - PRV 1 IDS X1TVIH-1000 GOO302195868 50.00
041054 - RET -1 Panas- CT27SF33 Table Top TV -829.98
041055 - RET -1 IDS X1TVIH-1000 GOO302195868 -50.00
041056 -
041057 - Subtotal -879.98
041058 - 8.250% Sales Tax -68.97
041059 - Total -948.45
041060 - PREV -948.45
041061 - Amount Due 0.00
041062 -
041063 -
041065 - ..
041066 - Steve said to ask for Cliff or Matt who will have a sales invoice
041067 - already prepared.
041069 - ..
041070 - Steve gave us 3 video tapes for free, as a result of having to go to
041071 - another store.
041073 - ..
041074 - Not sure how they would be used, but Millie and Ross likely both know
041075 - this stuff.
041076 -
041077 -
041078 -
041080 - ..
0411 -
0412 -
0413 - 1422
0414 -
041401 - Explained the issue to Ross.
041402 -
041403 - Ross said that he and boy's have time for driving over to the store in
041404 - Walnut Creek and getting the television, assuming no more delays. He
041405 - knows where Good Guy's are located in Walnut Creek.
041407 - ..
041408 - We drove to the Walnut Creek Good Guys store. Met Cliff Chappell who
041409 - wrote up the final invoice on this transaction. ref DRT 1 I63O
041410 -
041411 - THE GOOD GUYS #63
041412 - 2044 Mount Diablo Blvd
041413 - Walnut Creek, CA 94596
041414 - 510 933 1800
041415 -
041417 - ..
041418 - Invoice #D496994 dated: 961214.
041420 - ..
041421 - This purchase was made at the Good Guys Concord store at 1280
041422 - Willow Pass Road, Concord, CA 94520; 510 676 9300
041424 - ..
041425 - Sales Associates: #256 Stephen Rosner
041426 - #332 Gaylen Stockdale
041427 - #201579 Matthew Sakaguchi
041428 - Operator: Cliff Chappell
041430 - ..
041431 - SOLD TO: Rod Welch
041432 - 440 Davis Court #1602
041433 - San Francisco, CA 94111
041434 - 415 781 5700
041436 - ..
041437 - TT QTY Brand Model Number Description Amount
041439 - ..
041440 - SALE 1 Panas- CT27SF33 Table Top TV 829.98
041441 - SALE 1 IDS X1TVIH-1000 GOO302195868 50.00
041443 - ..
041444 - Expires 980314 Repair Agreement - Terms/Conditions
041445 - On receipt envelope or available upon request.
041446 - This is proof of purchase for PPG Contract(s).
041447 - Return this for related services.
041448 -
041449 - Subtotal 879.98
041450 - 8.250% Sales Tax 68.47
041451 - Total 948.45
041452 - MC 948.45
041453 - Amount Due 0.00
041455 - ..
041456 - Transfer of credit from Concord D497040
041457 -
041458 - [On 120702 1004 donated to Goodwill in Concord, CA
041459 - ref SDS 4 DW87, due to replacement with 42" flat panel HD
041460 - TV installed in armoire at 1158 St Matthew PL #103 on
041461 - 120206 0845. ref SDS 3 U69O
041463 - ..
041464 - Prices are a special accomodation only.
041465 -
041466 - Thank you for shopping at
041467 - The Good Guys
041469 - ..
041470 - Please keep receipt, box, packing and warranty cards for returns and
041471 - exchanges.
041472 -
041474 - ..
041475 - Took 5 minutes for Good Guy's staff to bring the television boxed up
041476 - to Ross' van in the parking lot. They loaded it into the back.
041477 -
041478 -
041480 - ..
0415 -
0416 -
0417 - 1514
0418 -
041801 - Television Installed in Armoire
041802 -
041803 - Drove home with new television.
041804 -
041805 - Millie pleased to see us. She asked what took so long?
041807 - ..
041808 - Explained delays due to inventory errors in Good Guy's computer, per
041809 - above. ref SDS 0 HZ5N
041811 - ..
041812 - Ross and I lifted the television from the back of the van to the
041813 - garage floor. Removed packing.
041815 - ..
041816 - Millie gave the boys a Doctor Pepper or coke, not sure which.
041818 - ..
041819 - Figured Ross and I would carry the set upstairs, but Ross said it
041820 - would be easier for him to do it alone, especially going up the
041821 - stairs. He then picked it up and walked upstairs. I held the door -
041822 - no heavy lifting there.
041824 - ..
041825 - Ross held the set, while I guided the power and video cables through
041826 - the ports in the back of the armoire. Ross then he set it on the
041827 - television stand inside the armoire.
041829 - ..
041830 - Project accomplished.
041831 -
041832 - [On 120702 1004 donated to Goodwill in Concord, CA
041833 - ref SDS 4 DW87, due to replacement with 42" flat panel HD
041834 - TV installed in armoire at 1158 St Matthew PL #103 on
041835 - 120206 0845. ref SDS 3 U69O
041837 - ..
041838 - Thanked Ross, Hutch and Stu for all their help. Millie suggested
041839 - calling Claudia and we take them all to dinner, or she could make
041840 - spagetti or something.
041842 - ..
041843 - Ross said they have plans for this evening, and are running late, so
041844 - have to get going.
041846 - ..
041847 - Thanked Ross again for giving a hand, and commended his strength
041848 - handling the television with evident ease.
041849 -
041850 - [On 120120 1005 needed help again to lift the television
041851 - from the armoire to the ground to enable modifications for
041852 - installing a larger but lighter set. ref SDS 2 BX9G
041854 - ..
041855 - Ross made a joke about eating Wheaties this morning, and they left.
041857 - ..
041858 - Wound up leaving the 3 video tapes in Ross' van after we delivered the
041859 - TV to Millie.
041861 - ..
041862 - Also discovered forgot credit Card at Good Guys in Walnut Creek
041863 -
041865 - ..
0419 -
0420 -
0421 - 1843
0422 -
042201 - Called Good Guys, and talked to Cliff.
042202 -
042203 - 510 933 1800
042205 - ..
042206 - Cliff said they have the credit care. The store is closing, can pick
042207 - it up tomorrow.
042208 -
042209 - [On 961215 0937 went to Good Guys in Walnut Creek and
042210 - received credit card. ref SDS 1 X05G
042212 - ..
042213 - Seems to have been a hectic day!!
042215 - ..
042216 - Mil was very pleased with her new television.
042218 - ..
042219 - Great day.
042220 -
042221 -
042222 -
042223 -
042224 -
042225 -
0423 -