CONTACTS 
0201 - Corps of Engineers, SFD            415 977 8400 fax 8483
020101 - Mr. Thompson F. Keesling, Architect; Assistant Chief =415 977 8473
020102 - Construction Operations Division =415 977 8480
0202 - Corps of Engineers, SFD            415 977 8400 fax 8483
020201 - Mr. Max R. Blodgett, II, P.E., L.S.
020202 - Construction Operations Division   =415 977 8480

SUBJECTS
Increase Budget, Port of Oakland
Tom Keesling, Modify Welch Contract
Contract DACW07-96-P-0705
Communication Metrics Scope
Port of Oakland, Communication Metrics,
Does Not Direct the Work, Facilitate Meetings
Port of Oakland Communication with Dutra
Mentoring, Evaluation
Strategies, Foreign Term, Communication Metrics, SDS
Port Questions Need for Comm Metrics
DE Objects to Welch
Facilitate Meetings, Effective with SDS
Com Manager Helps People Learn SDS on the Job Transitioning Build Fai

3815 -    ..
3816 - Summary/Objective
3817 -
381701 - Follow up ref SDS 24 line 53, ref SDS 22 line 48.
381702 -
381703 -
381704 - Defining Communication Metrics, Making it Not a Foreign Term
381705 -
381706 - Max advised of a "partnering" meeting with the Port of Oakland this
381707 - morning.  The first item on the agenda was "Communication Metrics."
381708 -
381709 - This supports the goal on 960913 of the Welch contract to give the new
381710 - management science of Communication Metrics and role of Communication
381711 - Manager/Leadership Aide visibility. ref SDS 6 3322  On 960709 it is
381712 - critical that the ideas of Com Metrics be discussed and written to
381713 - advance the culture. per ref SDS 5 8945  It was unclear if there was
381714 - discussion at the meeting about the definition, duties and objectives
381715 - of this role, as explained in the Welch contract, and at various
381716 - Progress Meetings over the past two months, e.g., on 961001.
381717 - ref SDS 7 6654  Simply getting people to talk about SDS and
381718 - Communication Metrics, however, is a big step toward overcoming
381719 - cultural fear of a "foreign" term, per telecon on 960424. ref SDS 2
381720 - 4444
381721 -
381722 -     [On 961206 seems to presage status of Tom's new assignment per
381723 -     ref SDS 25 7499
381724 -
381725 -     [On 961223 Johh Eft, COE Chief Counsel, requested definition of
381726 -     Communication Metrics in modification to Welch contract,
381727 -     ref SDS 26 5849
381728 -
381729 -  ..
381730 -
381731 - Max explained that Ralph Gin strongly complained that Welch should not
381732 - be directing the weekly Progress Meetings between the Port of Oakland
381733 - and COE.  This matter was discussed with Max on 961204, ref SDS 24
381734 - 8870, on the point that Welch does not direct anybody to do anything;
381735 - people direct themselves when they recognize alignment that needs
381736 - adjustment between their conduct and their duty to perform contract
381737 - requirements. ref SDS 8 1127
381738 -
381739 - Tom Keesling said that during the meeting he started to explain Com
381740 - Metrics benefits all of the parties, USACE, the Port and the
381741 - Contractor, but was told that his views were not needed.
381742 -
381743 - Max explained that the DE advised the Port that if Rod speaks at
381744 - Progress Meetings with the Port, then the Welch contract will be
381745 - terminated, following up meeting on 961025, ref SDS 9 8505, where DE
381746 - advised that COE would use Communication Metrics to completion of
381747 - Oakland Harbor project, and viewed the Communication Manager role as a
381748 - "Scribe."
381749 -
381750 -     [On 961206 Welch contract extended; discuss role of Com Manager.
381751 -     ref SDS 25 8851
381752 -
381753 -     [On 961226 Welch contract was terminated. ref SDS 27 0549]
381754 -
381755 -     [On 970107 Port's concerns led to termination. ref SDS 28 7493]
381756 - ..
381757 - Max advised that the new procedure he has instituted to segment
381758 - Contract Administration from coordination meetings with the Port, will
381759 - eliminate the conflict between COE's need for Communication Metrics
381760 - and the Port's objections to this method. ref SDS 0 3425
381761 -
381762 - Tom Keesling recalled that Herb tried to explain at the meeting with
381763 - the Port how...
381764 -
381765 -  ..
381766 -
381767 -           Welch facilitates meetings using the SDS record
381768 -
381769 - ...as demonstrated to the Port at the Action Item review meeting on
381770 - 961126, which Herb found was successful, ref SDS 18 7306, and that
381771 - this is a benefit of Communication Metrics, per discussion with Max
381772 - yesterday. ref SDS 24 8870
381773 - ..
381774 - Marc McGovern reported a successful meeting with Dutra yesterday
381775 - on 961204 about solving disputes that have slowed progress on the Navy
381776 - Sewer Line since August due to failed communication. ref SDS 23 0000.
381777 -
381778 - The letter to Max this morning explains the mentoring process that Max
381779 - requested yesterday, ref SDS 24 8420, is endemic to using Com Metrics
381780 - and so is ongoing. ref DIT 1 9639
381781 -
381782 - Max said recalled the letter.  He feels the reports by Herb and Marc
381783 - reflect Max's objective to mentor USACE staff on adopting stronger
381784 - communication practices, supported by SDS.
381785 -
381786 -
381787 -
381788 -
381789 -
381790 -
381791 -
381792 -
381793 -
381794 -
381795 -