CONTACTS 
0201 - S & C Ford                         415 553 4400 fax or 800...
020101 - Ms. Barbara Stone; Service Representative
020102 - Service Department     =Telephone/fax

SUBJECTS
Millie's Mercury Sable, 940423
Driver's Door Won't Shut; Change Oil,
Brakes

0505 -    ..
0506 - Summary/Objective
0507 -
050701 - Follow up ref SDS 11 0000, ref SDS 10 0000.
050702 -
050703 -
050704 -
050705 -
0508 -
0509 -
0510 - Progress
0511 -
051101 - Met with Carl Redling briefly and showed him the door.  He looked at
051102 - it and had another person write up the order.
051103 -
051104 - The warranty date shows 960701, so the door problem may be covered
051105 - under the warranty.
051106 -
051107 - Mileage is only 43764, ref DRT 1 7922.  We took it in previously on
051108 - 960301 and the mileage was 42123. ref DRP 8 6892
051109 -
051110 - The work order calls for recommended service at 46,000 and says they
051111 - recommend service now, ref DRT 1 5802
051112 -
051113 -
051114 -
0512 -
0513 -
0514 - 0801 Analysis
0515 -
051501 - It is not clear why if we have driven about 1500 miles from 960301,
051502 - and the mileage is only 43764, we need to do recommended service for
051503 - 46000 miles in May, since we will not likely get to 46000 for another
051504 - 3 months.
051505 -
051506 -
0516 -
0517 -
0518 - 0822 called Carl
0519 -
051901 - Left message to call us about the mileage and whether we need to do
051902 - the recommended service for 46000.  Also need to know if the door is
051903 - covered under the warranty.
051904 -
051905 -
051906 -
051907 -  ..
0520 -
0521 -
0522 - 1042 Carl called back
0523 -
052301 - He said the note on S&C's work order was incorrect in calling for
052302 - 46000 mile service at 43700 miles.
052303 -
052304 -     [On 960724 S&C's invoice replicated erroneous recommendation for a
052305 -     46K service. ref SDS 12 9760]
052306 - ..
052307 - Carl said S&C's mechanic drive tested the car and noticed brake
052308 - noise.
052309 -
052310 - I asked if the mechanic feels the brakes are otherwise working
052311 - correctly?
052312 -
052313 - Carl said there is no indication of a problem with the brakes.  He
052314 - said some noise typically occurs in using the brakes.
052315 -
052316 - A brake inspection would entail removing the tires and disassembling
052317 - the brakes.
052318 -
052319 - We decided to note the mechanic's report of brake noise, and do a
052320 - brake inspection at the 46,000 mile service in 2 - 4 months.  Carl
052321 - said that since we have the car serviced regularly, this is a good
052322 - decision.
052323 -
052324 - He said the car is ready.
052325 -
052326 - The invoice received from S&C does notes the mechanic's report of
052327 - brake noise. ref DRT 1 6429
052328 -
052329 -     [On 960724 action taken on brakes. ref SDS 12 9742]
052330 -
052331 -
052332 -
0524 -