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1...Hank will inquire next week about avenues to expedite
CONTACTS
0201 - Fluor Daniel Corporation O-00000630 0101
020101 - Mr. Henry J. Hatch; Vice President
SUBJECTS
General Hatch, Fluor/Corps of Engineers
Leadership is Imploding
Email Degrades Writing, Organization,
Organization, Structure
Noise, Too Noisy
Innovation Stifled by Large Organizations
Automated Integration applying SDS/POIMS
Email Degrades Writing, Organization,
Leadership Needs Technology
Art of Management is Hard to Automate
Lotus Notes & IBM, 910625
2413 -
2413 - ..
2414 - Summary/Objective
2415 -
241501 - Follow up ref SDS 62 4563, ref SDS 54 3456.
241502 -
241503 - Reviewed PMI event status and developed ideas discussed previously on
241504 - 960328, ref SDS 51 3427, and confirmed by letter. ref DIP 2 0001
241506 - ..
241507 - Hank wants technology to integrate personal tasks with organizational
241508 - objectives. This reflects POIMS technology that supports the role of
241509 - a Communication Manager or Leadership Aide. New skills and technology
241510 - enable staff to perform the "military intelligence" function that
241511 - connects, tests, analyses and organizes information to set priority
241512 - for action, per Hank's quote to publicize Asilomar. This is summarily
241513 - called "Communication Metrics," and adds value to the organization by
241514 - making leadership effective, i.e., informed, understood, followed up.
241516 - ..
241517 - Developed follow up to test Communication Metrics at COE and Fluor.
241518 -
241519 - [Notes submitted to Hank and Bill at ref SDS 64 line 92.]
241520 -
241521 -
241523 - ..
2416 -
2417 -
2418 - Discussion
2419 -
241901 - PMI Asilomar - Leadership & Technology Concepts
241902 -
241903 - Hank asked about the history of Asilomar.
241905 - ..
241906 - Bill explained the Northern California Chapter has sponsored the
241907 - Asilomar event for the past 20 years, located on the Monterey
241908 - peninsula. Asilomar is a State Park geared for conferences, seminars
241909 - and retreats. It has conference rooms and theater seating, of varying
241910 - capacities, with audio visual support for various forums.
241912 - ..
241913 - We reviewed meetings with Intel to prepare a presentation for Asilomar
241914 - on emerging technologies to solve the knowledge management delimma of
241915 - not having enough time to use good management practice for saving time
241916 - and money....
241917 -
241918 - • Intel gave up on using
241919 - technology for management.............. 950927, ref SDS 33 0001
241921 - ..
241922 - • No time to understand content, so
241923 - meetings focus on sytle and image...... 960103, ref SDS 39 8409
241925 - ..
241926 - • SDS technology futuristic, beyond
241927 - grasp of technology leaders............ 960326, ref SDS 50 G368
241929 - ..
241930 - Hank commented that SDS support for good management makes sense, but
241931 - is paradoxically hard for people to grasp because limited time greases
241932 - the slippery slope of taking short-cuts in daily practice, so people
241933 - have very little experience investing time to be prepared. He feels
241934 - this lack of experience means people have to study in order to really
241935 - get the power of SDS, and recalled reading the New World Order...
241936 - paper three (3) times to feel comfortable with the idea of adding
241937 - intellignece to management, noted in our call on 960403, ref SDS 55
241938 - 5592, even though Hank raised the analogy in an earlier call on
241939 - 951229. ref SDS 37 2036 Advice of experts on good management, like
241940 - Drucker, who calls for analysis to be prepared, reviewed on 931130,
241941 - ref SDS 9 7911, and Covey recommends a diary for better understanding,
241942 - shown on 921205, ref SDS 4 2229, all stand in stark relief to studies
241943 - showing people waste 70% of the day in unproductive meetings because
241944 - nobody is prepared, reported a few months ago on 960205. ref SDS 43
241945 - 5902
241947 - ..
241948 - These conditions add urgency to the Asilomar theme to form a stronger
241949 - partnership between leadership and technology under the common rule
241950 - cited in POIMS that doing the right things more often yields better
241951 - results. ref OF 1 8559
241952 -
241954 - ..
241955 - Email Least Productive Tool at Intel
241956 -
241957 - The meeting with Intel on 950927 developed a framework for working
241958 - on technology to make personal computers a better operating system
241959 - for people and organizations ref SDS 33 line 563, and ref SDS 33
241960 - line 688, based on Intel's goals published in the Aug 1991 issue of
241961 - Byte magazine, ref SDS 33 line 417.
241963 - ..
241964 - These goals reflect email is Intel's least productive business
241965 - system, ref SDS 33 line 895, ref SDS 33 line 996, under the
241966 - time/information dilemma set out in the New World Order paper per
241967 - ref SDS 33 line 337. Too much information that is not organized
241968 - analysed and integrated into the work flow according to personal
241969 - and organizational priorities, harms productivity. It is just
241970 - noise.
241971 -
241972 - [On 970728 Intel managers get 70 email per day, ref SDS 83
241973 - 3325
241975 - ..
241976 - Too Noisy, Information Needs Organization
241977 -
241978 - We looked at a variety of documents during the meeting today, as an
241979 - exercise to show how constant information overwhelms and numbs the
241980 - mind, harming understanding. Email, calls, and meetings become
241981 - mere "noise" when there is not enough time to connect information
241982 - so it is organized according to goals, strategies, plans,
241983 - functions, history and actions, i.e., priority, ref SDS 56 line
241984 - 109, ref SDS 49 line 469.
241985 -
241986 - [...see below Hank has over 300 email, struggling to read and
241987 - respond. ref SDS 0 F88F
241989 - ..
241990 - [On 960626 efforts to us internet and intranet methods
241991 - for organizing information. ref SDS 75 0001
241992 -
241994 - ..
241995 - Intel's Objective
241996 - Automated Integration of Time & Information
241997 -
241998 - We looked at Intel's vision of technology to integrate time and
241999 - information with the flexibility of a manual notebook, ref SDS 33
242000 - line 306, but which has not yet been realized at Intel, ref SDS 33
242001 - line 524 and ref SDS 50 line 517.
242002 -
242004 - ..
242005 - POIMS Technology Improves Management, IBM Failed
242006 - IBM Failed to Develop Technology Improve USACE Management
242007 -
242008 - Hank mentioned prior work at the Corps of Engineers where IBM
242009 - was asked to integrate personal work tasks to automatically
242010 - support organizational objectives. This is the idea of POIMS
242011 - technology described in the NWO paper as essential for
242012 - successful automated management. ref OF 2 5203 It means:
242014 - ..
242015 - Personal & Organizational Integrated Management Support
242016 -
242017 - ...and evolved from using and developing the SDS program we are
242018 - examining today (see below,
242019 -
242020 - Hank recalled difficulty he had imparting this idea to IBM. The
242021 - Corps of Engineers wanted IBM to automate and integrate
242022 - management and administration practices. IBM's marketing
242023 - people provided impressive sales materials; but, it turned out
242024 - that IBM was unable to produce a useful system of business
242025 - "intelligence" for the Corps. Earlier, on 951229 Hank noted it
242026 - is hard to develop technology that aids management. ref SDS 37
242027 - 2V9K The record on 931229 with IBM is an example that shows
242028 - why this is difficult. ref SDS 10 9463)
242029 -
242030 - [On 970424 requested Hank's support for COE report on
242031 - Communication Metrics. ref SDS 81 9959
242033 - ..
242034 - [On 020315 IBM lost contract to develop software for the
242035 - International Space Station. ref SDS 90 PD6N
242037 - ..
242038 - We reviewed the meeting with IBM on 941114 at COMDEX to present
242039 - POIMS technology, ref OF 1. Dick Sullivan, IBM's Marketing
242040 - Manager for Work Group Solutions, noted that the "philosophy"
242041 - of POIMS spans/bridges IBM's workgroup tools for managers?
242042 - ref SDS 17 5380 IBM later purchased Lotus Development at a
242043 - cost of $4B to gain access to Lotus Notes, ref SDS 28 6006,
242044 - cited in the NWO paper. ref OF 2 2004
242045 -
242047 - ..
242048 - Lotus Notes Has Some POIMS Capability
242049 -
242050 - Hank said Fluor uses Lotus Notes. He asked how well it
242051 - applies POIMS?
242053 - ..
242054 - Demonstrate LN at Asilomar
242055 -
242056 - I explained our search for someone to demonstrate LN at
242057 - Asilomar to show the range of tools to accomplish
242058 - Communication Metrics, ref OF 3 line 258. During this
242059 - trip we wanted to interview the president of a
242060 - Transamerica business unit, who is reported to be using
242061 - Lotus Notes, ref SDS 60 0001, since a key criteria of
242062 - POIMS is how many hours a day an executive uses the
242063 - program to improve earnings. ref OF 2 3077 Programs
242064 - that are not used cannot improve earnings; but,
242065 - constant use of programs, like email, that do not
242066 - integrate tasks, harms productivity and earnings,
242067 - causing an implosion of management, as seen from the
242068 - rash of failed managements evidenced by downsizing.
242069 - ..
242070 - Flour's experience using Lotus Notes presents
242071 - another opportunity to find someone to demonstrate
242072 - Lotus Notes at Asilomar.
242073 -
242074 - [See follow up at ref SDS 67 line 138.]
242075 -
242077 - ..
242078 - Lotus Notes Does Not Integrate Time, Information, Meaning
242079 -
242080 - Lotus Notes is excellent for replicating data bases among
242081 - PCs and servers at remote locations. It has good email
242082 - support for graphics, text and other data forms like
242083 - spreadsheets. The new release of LN 4.0 is reviewed in the
242084 - Apr 96 issue of Byte magazine on page 133. Functionality is
242085 - reported that permits customizing for greater usefulness.
242087 - ..
242088 - LN does not yet integrate time, information, people and
242089 - documents, ref SDS 34 line 259. It does not organize and
242090 - support priority, nor link summaries to detail called out
242091 - by POIMS, and demonstrated today. LN does not apply PMBOK
242092 - and ISO 10006 criteria to align communications through
242093 - traceability to original sources so that "continual
242094 - learning" is a lever of daily management practice.
242095 -
242096 - [See follow up with Richard Armstrong on LN used in the
242097 - Marines, ref SDS 69 line 101.]
242099 - ..
242100 - We looked at the example scenario from IBM's TechCon event
242101 - at the San Jose Convention Center last October, ref SDS 34
242102 - line 208. Lotus Notes cannot help an executive do this...
242104 - ..
242105 - Here's How I Make Money
242106 -
242107 - See here I discovered this opportunity and gave so and so
242108 - these instructions, and here is where they were carried
242109 - out. Here I got information in time on an important matter
242110 - that is linked to my schedule. Here is a report to my boss
242111 - on his questions about marketing plans and development
242112 - schedules. Here is a misunderstanding I fixed to avoid a
242113 - mistake. Here is my task to follow up to make sure it gets
242114 - done as I intend. See how it is linked back to the problem
242115 - and all the information to do the work?
242117 - ..
242118 - The "Art" of Management is Hard to Automate
242119 -
242120 - We reviewed Intel's feeling that "management" is too complex for
242121 - technology to usefully automate, ref SDS 50 4839, and how this
242122 - feeling, cited in the NWO paper, ref OF 2 9449, spawns despair at
242123 - DEC, IBM, Intel, Microsoft and elsewhere from being unable to grasp
242124 - the insight of automated integration, ref SDS 3 5774, and ref SDS
242125 - 33 3095, ref SDS 50 3004.
242127 - ..
242128 - Hank recalled these challenges working with IBM on the COE project.
242130 - ..
242131 - The key is design.
242133 - ..
242134 - Without the right design, you can spend $1B, $2B, even $3.5B like
242135 - IBM has, and still not have anything that improves management and
242136 - earnings. This is how small armies defeat larger foes. Tom
242137 - Landauer, contacted about speaking at Asilomar, calls it User
242138 - Centered Design. I call it POIMS.
242140 - ..
242141 - Hank asked for documentation on POIMS. I will submit the paper...
242142 -
242143 - "POIMS, the Art of Automated Management for the 21st Century"
242144 -
242145 - ...delivered to PMI's Annual Symposium in Vancouver B.C. in
242146 - 1994, explaining automated integration of key work practices.
242147 -
242148 - [Did this at ref SDS 64 0000.]
242149 -
242150 -
242151 -
242152 -
2422 -
SUBJECTS
Add Value to Existing Staff
Communication Manager
2604 -
260501 - ..
260502 - Adding Value to Existing Staff
260503 -
260504 - Hank feels a good way to introduce new technology into an
260505 - organization is by adding value to existing staff, like
260506 - secretaries, administrative assistants, leadership aides, per
260507 - discussion with Jeff Ghilardi at Seawest ref SDS 20 line 186 and
260508 - Max Blodgett at COE, ref SDS 40 line 213.
260510 - ..
260511 - Bill said he originally planned to learn SDS and then upgrade
260512 - skills of the Project Analyst position that supports cost and
260513 - schedule. To do this, PG&E contracted with Welch for SDS
260514 - support to first prove usefulness, ref SDS 13 line 113, then
260515 - train PG&E people.
260517 - ..
260518 - SDS was applied to two high risk projects in Bill's portfolio.
260519 - The Project Analyst continued with the traditional role. Welch
260520 - collaborated with Bill as an independent aide.
260522 - ..
260523 - Bill said this experience resulted in identifying a new role.
260525 - ..
260526 - Communication Manager Role
260527 -
260528 - Welch supported Bill's work practice of constant meetings, calls
260529 - and email, typical of most executives. This effort disclosed a
260530 - powerful nexus between technology and management science that
260531 - empowers leadership to lift performance.
260533 - ..
260534 - Bill was too busy to learn a new program. There wasn't enough
260535 - time for him to use it because he was often traveling and was
260536 - otherwise constantly in meetings, ref SDS 16 line 95. We
260537 - attended meetings together and collaborated by phone and email
260538 - about information, analysis and follow up in SDS. The Subject
260539 - Index to organize information was created jointly and maintained
260540 - by Welch. This created a single data base that accounted for
260541 - issues, objectives and action items relative to time, cost and
260542 - quality on each project. Welch kept SDS up-to-date on Bill's
260543 - office and home computers, so his time was optimized by having
260544 - information, related history and analysis instantly at hand.
260545 - Welch contacted attendees before and after meetings to verify
260546 - understandings and maintain shared meaning. The team became a
260547 - cohesive unit focused on the mission. People were prepared for
260548 - meetings and calls. Documents requiring response were issued on
260549 - time. Responses owed to PG&E or between PG&E elements were
260550 - followed up on time. Drift was eliminated by consistent use of
260551 - the plan, perform, report process inherent in the SDS design,
260552 - per ref SDS 16 line 135, and PG&E evaluation, ref DRP 1 line 25.
260554 - ..
260555 - PG&E's customers who had complained about inadequate management
260556 - (causing Bill to be assigned replacing someone else), praised
260557 - his leadership, ref SDS 21 line 69. Customer and PG&E's
260558 - internal staffing located in various cities throughout the
260559 - state, were able to function as a team with common
260560 - understandings and timely follow up, ref SDS 22 line 100,
260561 - ref SDS 14 line 345.
260562 -
260563 -
260564 -
2606 -
SUBJECTS
Knowledge is Power, NWO needs Connections
Convert Information into Knowledge
Data/Information Converted into Knowledge
Automated Management
Correlation to accepted practice and
Information Management
Deming Management Cycle, Reengineer by
Consistent Use of Good Practice
Documentation Bureaucratic Accountability,
4011 -
401201 - ..
401202 - SDS Implements POIMS
401203 -
401204 - The Schedule Diary System is a software program that implements
401205 - POIMS technology to support Communication Metrics, described in the
401206 - NWO paper, ref OF 2 line 1089. It adds value by making it possible
401207 - to apply sound management practice consistently, from automating
401208 - the management cycle:
401210 - ..
401211 - Plan, Perform, Report
401212 -
401213 - ...which is the engine of continual learning mentioned by Edward
401214 - Deming and called out by the PMBOK and ISO 10006. Without SDS, or
401215 - some other automated support, events move too quickly to apply
401216 - these ideas on a regular basis, causing organizations to drift off
401217 - course, make mistakes, incur losses, cover up, fail, then downsize.
401218 -
401219 - [On 001219 steps using SDS new way of working. ref SDS 88 QT6F
401220 -
401222 - ..
401223 - PG&E Found SDS Improves Management
401224 - Communication Metrics Results from Using SDS
401225 -
401226 - Bill explained findings at PG&E that SDS provides a nexus between
401227 - leadership and technology, as shown in his report of Dec 30, 1994,
401228 - ref DRP 1 line 18. I submitted this report at the meeting today.
401229 -
401230 - The success using SDS and the challenge of explaining it led to the
401231 - concept of a new management science: Communication Metrics.
401233 - ..
401234 - SDS Produces Knowledge, Not Information and Data
401235 -
401236 - We reviewed Bill's explanation of a common error executives and
401237 - MIS people have of SDS as a data storage program. Prior to
401238 - using SDS that was his perception, but afterwards Bill concluded
401239 - that the true value added of SDS is the body of connections
401240 - (i.e., knowledge) it creates. ref SDS 24 line 58. He said that
401241 - creating and maintaining these connections may be a more
401242 - productive role for Project Analysts than tending cost and
401243 - schedule programs, since the latter have been more highly
401244 - automated. Communications are the primary cause of good or bad
401245 - projects, and so warrant directed support to make the right
401246 - connections and timely follow up. (see for example study in PMI
401247 - Journal December, 1995 on "Risk Management" saying
401248 - communications is the chief determinant of success).
401249 -
401250 - [See follow up at ref SDS 72 line 74.]
401251 -
401252 -
401253 -
401254 -
401255 -
4013 -
SUBJECTS
Convert Information into Knowledge
Traceability to Original Sources
Enlightenment in Religion, from Writing
Leadership Needs Management Science and
Information Highway New Environment Needs
4807 -
480801 - ..
480802 - Converting Information into Knowledge
480803 - Turning Straw into Gold, Water into Wine
480804 -
480805 - The process of making connections is what converts information
480806 - into knowledge, per Hank's quote for Asilomar issued on 960404,
480807 - ref SDS 56 0000, which applies the "intelligence" function in
480808 - the military. The added value of creating and maintaining the
480809 - complex web of connections essential for successful leadership,
480810 - reflects the story about "turning straw into gold" discussed on
480811 - 911121. ref SDS 2 2582
480813 - ..
480814 - Time magazine reviewed on 960409 reports that the faculty of
480815 - "consciousness," which connects information into a web of
480816 - knowledge, is the secular explanation of the Biblical story
480817 - about turning "water into wine," ref SDS 59 7211. The idea of
480818 - "religion" to link understandings back to original sources,
480819 - noted in the NWO paper, reveals a powerful path to enlightenment
480820 - that can reverse the implosion of failed management, called
480821 - downsizing, by lifting communities to new heights through better
480822 - communication.
480824 - ..
480825 - Connectionist theory in Cognitive Science says the human mind
480826 - automatically connects one thing it encounters with another and
480827 - integrates it with what is already there, i.e., its experience
480828 - in the world and its objectives. But when there is a lot going
480829 - on, the mind makes mistakes. When we are too busy, mistakes are
480830 - overlooked, problems take root and grow. We drift off course.
480832 - ..
480833 - The combination of technology and an experienced person to use
480834 - it empowers leaders to create and test mental connections faster
480835 - and more accurately, and to get them back when needed. This
480836 - combination of technology and a role to use it, solves the
480837 - perplexing paradox, reviewed on 911121, that people use only
480838 - about 2% of our mental capability, ref SDS 2 2582. Tapping this
480839 - vast unused reservoir of human potential is essential to meet
480840 - the demands of a new environment called the Information Highway.
480841 -
480842 -
480843 -
480844 -
480845 -
480846 -
4809 -
SUBJECTS
Ignorance, Fear, Denial
Intellectual Bridges From Known to New
Communication Metrics
Understanding - Writing and Linking
Writing & Linking, Gift of Time, Power of
Intuitive - Management Synthesizes Roles,
Competence Challenged by Com Metrics
Why PG&E Abandon SDS After Reporting Savings ROI 10:1
Abandon SDS Why Do Customers Give Up After Reporting Savings ROI 10:1
8111 -
811201 - ..
811202 - New Technology is Not Intuitive
811203 -
811204 - Hank asked why PG&E did not continue using SDS?
811206 - ..
811207 - Bill explained downsizing at PG&E which resulted in him taking
811208 - early retirement. The shake up meant that others had to explain
811209 - the added value SDS brings. A meeting with Bill's boss on
811210 - 941010 resulted in plans to proceed, ref SDS 16 1870, followed
811211 - up a month later on 941130, ref SDS 19 0001, but then his job
811212 - was threatened and he had to justify the SDS initiative. He
811213 - explained POIMS as a data storage and note taking function,
811214 - which seemed redundant to other PG&E resources, indeed to the
811215 - central role of a manager to communicate. In the politically
811216 - charged atmosphere of the time, plans for carrying out the next
811217 - phase to train Project Analysts to use SDS, were abandoned due
811218 - to political and cultural reasons explained later on 950123.
811219 - ref SDS 23 7Y4I
811221 - ..
811222 - This led to a search for language to help people grasp the value
811223 - added. Communication Metrics emerged from the quality movement.
811224 - To improve a process, find a way to measure it. Communication
811225 - Metrics is a simple way to say that using SDS results in
811226 - measuring "understanding" under the theory that if you cannot
811227 - write down what is said, and link it up to objectives and
811228 - history, then you don't understand it and need to investigate.
811229 - This provides a corollary to cost and schedule metrics, also
811230 - called "control," which has a recognized value. Communication
811231 - Metrics extends this idea to the major aspect of management.
811233 - ..
811234 - However, the concept of "measuring understanding" turns out to
811235 - be an intellectual reach for many. People who see the value of
811236 - accounting to measure financial success, cannot readily grasp
811237 - the value of "measuring" communications to discover and fix
811238 - misunderstandings in order to ensure a good accounting report,
811239 - ref SDS 48 line 238.
811240 -
811242 - ..
811243 - Ignorance, Fear and Denial = Downsizing
811244 -
811245 - Some managers fear the accountability of tracking conversation.
811246 - The psychological burden of constant exposure to errors that SDS
811247 - is designed to reveal, can be overwhelming. Many managers feel
811248 - there isn't enough time to investigate and prepare; they want to
811249 - show up at a meeting and simply "pull the trigger" by relying on
811250 - whatever pops into the mind at the moment, then go to the next
811251 - meeting because that is faster and easier than investing time to
811252 - be prepared; then go to the next meeting, make some calls, send
811253 - some email, then go home.
811255 - ..
811256 - Managers ignore the power of knowledge using intelligence to
811257 - make connections that reveal understanding by relying on an
811258 - accurate record in time to avoid mistakes and sieze opportunity.
811259 - Instead of working intelligently, people fear discovering errors
811260 - and overlooked opportunity threatens self-esteeme and reputation
811261 - for competence that drives personal position, recognition and
811262 - reward. Managers, also, fear that discovering misunderstanding
811263 - takes more time for analysis than is unnecessary to avoid
811264 - inconsequential mistakes, because people want to go home to
811265 - spend quality time with family and friends, take a class to get
811266 - an MBA, or spend time on other pursuits. People fear keeping
811267 - records brings accountability when a lawyer discovers mistakes
811268 - were ignored that caused people to get killed, or other loss,
811269 - conflict, crisis and calamity.
811271 - ..
811272 - Like hunter/gatherers scavaging for nuts and berries on the
811273 - land, who feel there is not enough time for "book learning,"
811274 - reviewed on 950428, ref SDS 27 8564, managers deny the value of
811275 - investing intellectual capital through Communication Metrics.
811276 - They deny making mistakes, deny reports by Associated Press that
811277 - managers waste of 70% of the day, ref SDS 43 line 88, and deny
811278 - the epidemic of downsizing evidences an implosion, indeed a
811279 - failure, of management, cited in the New World Order paper,
811280 - ref OF 2 line 503, that warrants changing work practices to meet
811281 - the challenge of a new environment: the Information Highway.
811283 - ..
811284 - This presents a significant cultural gap to bridge. People are
811285 - changing where they work, for whom they work and whether they
811286 - work, but managers strongly resist changing how they work. They
811287 - need help making the change to new skills for meeting new
811288 - realities in a new world order.
811289 -
811290 -
811292 - ..
811293 - Added Value of New Roles and Tools for the 21st Century
811294 - Building Bridge to the New World Order Needs a Broader Vision
811295 -
811296 - Like a herd running off a cliff, people deal with ignorance, fear
811297 - and denial by following "credible" sources for expertise and tools
811298 - that do more of what everybody is already doing, e.g., cellular
811299 - phones, LANS, email, meetings, rather than use SDS for investing
811300 - intellectual capital that grows organizational memory and adds
811301 - intelligence to create knowledge of cause and effect.
811303 - ..
811304 - While relying on credible sources and technologies is the path to
811305 - mistakes, conflict, loss and downsizing, reported by Fortune on
811306 - 960329, ref SDS 52 YM7H, explaining falling productivity and
811307 - earnings because managers are wasting 70% of the day in meetings,
811308 - reported on 960205. ref SDS 43 5222 Under Hank's point about
811309 - changing in the wrong direction, people frantically follow the
811310 - fabled Pied Piper down the wrong path in competing to acquire tools
811311 - of self-destruction, cited in the NWO paper, ref OF 2 line 601.
811313 - ..
811314 - Since "credible sources" don't have the solution, as seen from the
811315 - record on 960326, ref SDS 50 0004, we have to build intellectual
811316 - bridges between people's experience and feelings, and the new tools
811317 - and roles needed to succeed in the New World Order.
811319 - ..
811320 - This starts with understanding the level of effort needed for
811321 - effective communications in a high risk environment, since that is
811322 - the environment of the 21st century. Turner Construction will
811323 - present this subject at Asilomar based on comparing the higher
811324 - risks of contruction with manufacturing, per planning on 960125,
811325 - ref SDS 42 6930, which was submitted to Hank in a letter,
811326 - ref DIP 1 0001, dated 960312. ref SDS 47 7409
811328 - ..
811329 - Why do we need effective communication?
811331 - ..
811332 - To empower leadership in stopping the hemorrhage of downsizing by
811333 - improving productivity and earnings.
811335 - ..
811336 - How do we accomplish effective communication under increased
811337 - information flows?
811339 - ..
811340 - With new roles and tools.
811342 - ..
811343 - How do we explain a new role?
811344 -
811345 -
811346 -
811347 -
811348 -
8114 -
SUBJECTS
Communication Manager
Vernon Walters, General
Intelligence, military
Email Degrades Writing, Organization,
E-Mail Management
Organization, Structure
Computers Replace Managers
Automation, Implementing, 930119
Reengineer Project Management
9111 -
911201 - ..
911202 - Combat Requires Effective Commanders
911203 -
911204 - We considered the role of "combat" in knowledge work that has
911205 - evolved in the practice of law, set out in the NWO paper, ref OF
911206 - 2 line 163.
911207 -
911208 - The demand to win in a hectic environment has evolved a
911209 - tradition of using an aide to provide research and organize the
911210 - record so the lead attorney is effective. This model will be
911211 - presented at Asilomar to illustrate added value of Communication
911212 - Metrics applied through the course of the work to discover and
911213 - fix mistakes before they cause losses, lawsuits and downsizing,
911214 - per notes submitted to Hank at ref DIP 1 line 32.
911215 -
911217 - ..
911218 - Leadership Aide Intelligence Analyst
911219 - Military Intelligence Vernon Walters Executive Aide
911220 - Vernon Walters Added Value to Leadership for Reagan
911221 -
911222 - Hank's initial insight in our 951229 call, of the correlation
911223 - between Communication Metrics and Military Intelligence, is
911224 - another way of explaining the value added of SDS and the
911225 - Communication Manager role, ref SDS 37 2036, in making
911226 - leadership effective.
911227 -
911228 - [Applied in letter to PMI Comm, ref SDS 66 line 153, and
911229 - meeting with Stanford, ref SDS 76 line 164.]
911231 - ..
911232 - [COE report applied this analogy per ref SDS 81 line 58.]
911234 - ..
911235 - When risk is high, characterized by a fast moving environment
911236 - where time is short (the Information Highway), it is essential
911237 - that leaders have adequate support, as cited by Henry Kissenger
911238 - in his book Diplomacy, ref SDS 12 4238, also Robert MacNamera's
911239 - book on the Kennedy years "In Retrospect," ref SDS 25 5872. The
911240 - military practice of "intelligence" and providing "aides" for
911241 - commanders, recognizes that good decisions depend on good
911242 - ingredients: accurate and timely knowledge.
911244 - ..
911245 - We considered reports that General Vernon Walters was asked to
911246 - be a leadership aide for President Reagan because the General
911247 - could attend meetings without taking notes, then later construct
911248 - what was said and connect it up in a written report. General
911249 - Walters brought vast experience to his task which informed him
911250 - about what needed to be reported and connected up. Not everyone
911251 - has General Walter's mental powers; however, every leader needs
911252 - accurate understandings and connections to objectives and
911253 - priorities which technology and new skills can support.
911254 -
911255 - [See use of this idea at ref SDS 66 3428, and support by
911256 - George Shultz, ref SDS 80 8502
911258 - ..
911259 - [On 010720 Morris advised Andy Grove does not take notes
911260 - during meetings, ref SDS 89 N95J; yet, Grove reports in
911261 - his book Only the Paranoid Survive that his practice is to
911262 - take copious notes to avoid ambiguity of mental maps. see
911263 - review on 980307. ref SDS 86 3668
911265 - ..
911266 - [On 040505 Paris peace conference in 1919 heads of state
911267 - began holding meetings hoping to avoid keeping records,
911268 - but found the top people in the world could not remember
911269 - enough to perform daily work; eventually leadership
911270 - yielded to an even stronger fear of accountable for
911271 - failing to get anything done, and so a record of
911272 - organizational memory was prepared and this change in
911273 - management practice yielded results that expedited
911274 - progress. ref SDS 91 MQ49
911275 -
911277 - ..
911278 - Email Needs Organization, Connections, Follow Up
911279 - Reengineering Networking Email for Collaboration Downsizing
911280 -
911281 - General Hatch recalled that as Commander of the Corps of
911282 - Engineers, he had many aides to receive, review, organize,
911283 - and synthesize to facilitate communications, including a
911284 - speech writer.
911286 - ..
911287 - At Fluor, reengineering has replaced communication support
911288 - staff with networking using email for collaboration that
911289 - implements the "virtual corporation" and "lean enterprise"
911290 - model. Fluor gave Hank a notebook computer and an email
911291 - address for communicating efficiently using the "paperless
911292 - office" paradigm discussed at Chips and Technologies last
911293 - year on 950705, ref SDS 30 7409, and reported in an article
911294 - published by Wired magazine reviewed on 950909. ref SDS 32
911295 - 2248
911296 -
911298 - ..
911299 - Hank has over 300 messages stored on his computer; he is
911300 - struggling to read and answer his correspondence, but keeps
911301 - falling further behind due to poor quality of correspondence
911302 - that requires extra time to research and correct in order to
911303 - avoid mistakes in the work, reflecting his observation on
911304 - 960404 that informtion needs to be organized according to
911305 - priority. ref SDS 56 9572 Hank's experience aligns with
911306 - growing trends everywhere; it's "too noisy," per above.
911307 - ref SDS 0 7739
911309 - ..
911310 - Bill DeHart commented that this is the trend at PG&E, where
911311 - managers are being swamped by constant email, see for
911312 - example on 941107, ref SDS 18 7391, reflecting HBR article
911313 - that email is inefficient, reported on 940510. ref SDS 11
911314 - 5567
911316 - ..
911317 - [On 960419 submitted article for publication in PMI to
911318 - publicize Asilomar Conference explaining how to
911319 - reengineer for better productivity by improving
911320 - communication rather than for continual bumbling with
911321 - email. ref SDS 66 8888 and ref SDS 66 4096
911323 - ..
911324 - [On 960429 Jim Scott at Fluor Daniel reported that Hank
911325 - Hatch supports SDS capabilities for Communication
911326 - Metrics with analysis similar to military intelligence.
911327 - ref SDS 67 QJ6E
911329 - ..
911330 - [On 970729 Intel managers getting 70 email per day.
911331 - ref SDS 83 7U6L
911333 - ..
911334 - We did not discuss today, Max Blodgett and Jack Farless at
911335 - USACE in San Francisco reported on 960103, ref SDS 38 8500,
911336 - as well as Merrill Malvini, a marketing executive at DEC,
911337 - that email has become a double edged sword degrading
911338 - management by overwhelming span of attention, reported
911339 - 960123. ref SDS 41 RY6U Max cited advantages of using a
911340 - "Scribe" to gain control, shown on 960105. ref SDS 40 3999
911341 - Otherwise email degrades the quality of communication per
911342 - discussion at SCU on 951031, ref SDS 35 5545, which aligns
911343 - with Morris' report that people are hiring psychologists to
911344 - resolve mounting disputes from failed communications,
911345 - reported on 951103. ref SDS 36 4355
911346 -
911347 - [On 960626 DIP keyword indexing system shows renewed
911348 - interest in organizing documents. ref SDS 75 G46H
911349 -
911351 - ..
911352 - Leadership Associate
911353 -
911354 - Bill explained Sherrill McDonald's Asilomar agenda dated
911355 - 960410, that shows a presentation on "Technology: Leadership
911356 - Associate" ref DRP 2 line 105. This is an evolution from
911357 - the 960326 agenda showing the same presentation described as
911358 - "Technology - Leadership Aide" ref OF 4 line 48. Since this
911359 - role does not yet exist, evolving formulations suggest an
911360 - awakening in the mind to the prospects of the Vernon Walters
911361 - leadership support role to apply the SDS technology that
911362 - makes the Information Highway productive.
911363 -
911364 - [See follow up at ref SDS 66 line 123.]
911365 -
911366 -
911368 - ..
911369 - SDS supports the "military intelligence" role of organizing and
911370 - connecting information into a reservoir of experience so a wider
911371 - range of people can perform the Vernon Walters "aide" role that
911372 - makes leadership effective.
911373 -
911375 - ..
911376 - Intel Can Show Technology & Management Empower Leadership
911377 -
911378 - We reviewed ideas Intel has under consideration to present the SDS
911379 - and "leadership aide" solution at Asilomar ref SDS 50 line 521.
911380 - Marcy at Intel feels mentioning a new management science may be
911381 - premature, ref SDS 50 line 357. More recent information suggests
911382 - Intel's CEO, Andy Grove, evidently uses aspects of Communication
911383 - Metrics. ref SDS 53 3703
911384 -
911385 -
911386 -
911387 -
9114 -
SUBJECTS
Talking & Listening is Fast and Easy
New World Order
Conflict with Existing Methods
Change & Buy In
Intelligence, military
Correlation to accepted practice
Fools Gold, Talking and Pictures, Fools
Straw into Gold; PC subject of Converting
A010 -
A01101 - ..
A01102 - Pharaohs, Kings, Generals, CEOs, Managers, Resist Change
A01103 -
A01104 - We discussed Johanna Neuman's book on the history of leadership and
A01105 - technology where writing was resisted, then the printing press,
A01106 - then the telegraph, and so on, but eventually each was integrated
A01107 - into the process of wielding power, per the proposed quote Hank
A01108 - considered on 960402, ref SDS 54 345M, and review of Neuman's book
A01109 - on 960311. ref SDS 46 0001
A01110 -
A01111 - [On 960418 used this idea in letter to PMI for an article on
A01112 - promoting Asilimar Conference planned to present Com Metrics.
A01113 - ref SDS 65 0806
A01115 - ..
A01116 - [Andy Grove's book supports resistance of change by those who
A01117 - proclaim change is needed. ref SDS 86 1660]
A01119 - ..
A01120 - Leaders feel they make a living by talking and its analog, email,
A01121 - in the age of the Information Highway. Leaders feel pressured to
A01122 - embrace the "fools gold" of more information because there isn't
A01123 - enough time to convert this mountain of "straw" into the real gold
A01124 - of intellectual capital, i.e., knowledge, "intelligence" from the
A01125 - military tradition, "enlightenment" from the religious tradition,
A01126 - "case law" from the legal tradition and "case studies" in the
A01127 - management arena, ref SDS 45 line 189, all of which apply the
A01128 - principle of continual learning to link back to original sources,
A01129 - ref SDS 31 line 102. Resistance within each discipline to change is
A01130 - strong. But change is here.
A01131 -
A01132 - [On 980307 Andy Grove's book indicates he understands the
A01133 - value of writing in relation to the idea that "talk is cheap."
A01134 - ref SDS 86 3668]
A01136 - ..
A01137 - The only choice is to form a more powerful partnership between
A01138 - leadership and technology or be swept away by the tides of history.
A01139 - When there is not enough time to "know" what's going on, someone
A01140 - needs to find out. Technology can help.
A01141 -
A01142 - [See follow up article in PMI Newsletter on "Turning Straw
A01143 - into Gold." ref SDS 78 line 79.]
A01144 -
A01145 -
A01146 -
A01147 -
A012 -
SUBJECTS
Knowledge is Power
Ambassadors of Change, Technology &
General Hatch, Fluor/Corps of Engineers
Quantum Leap Needs Ambassadors of Change,
Work Smarter Not Harder with POIMS
A507 -
A50801 - ..
A50802 - Ambassadors of Change
A50803 - Leaders Poised to Wield the Power of Knowledge
A50804 -
A50805 - General Hatch can bring to Asilomar the leadership to transcend the
A50806 - ignorance, fear and denial of change which locks people and
A50807 - organizations into the spiral of implosion evident from incessant
A50808 - rounds of downsizing, reported in the April issue of Forutne
A50809 - magazine, ref SDS 52 line 239, and the PMNETwork, which Bill
A50810 - brought to the meeting today. Better management means working
A50811 - smarter, not harder, with a simple message:
A50812 -
A50813 - The Information Highway is a new environment that creates new
A50814 - risks which warrant a change to technology that converts
A50815 - information into knowledge, using a new class of "leadership
A50816 - aide" that adds value to existing staff and profits to the
A50817 - bottom line. New skills and tools mean more productive work
A50818 - for everyone. Technology and people form a better partnership
A50819 - for the future.
A50820 - ..
A50821 - This reflects the ideas discussed with David Buoncristiani at
A50822 - ref SDS 44 line 173, submitted to Hank via ref DIP 1 line 32.
A50823 -
A50824 -
A50825 -
A50826 -
A509 -
SUBJECTS
Asilomar Schedule
General Hatch, Fluor/Corps of Engineers
A704 -
A70501 - ..
A70502 - Finalizing Asilomar Agenda
A70503 -
A70504 - We reviewed recent discussions between Bill and Sherrill McDonald
A70505 - about the agenda at ref SDS 58 line 94.
A70506 -
A70507 - Bill is meeting with Sherrill on Friday about Hank's appearance.
A70508 -
A70509 - [Followed up at ref SDS 64 line 115.]
A70510 -
A70511 -
A70512 -
A706 -
SUBJECTS
Demonstrations
Automated Notebook
Encyclopedia
AA05 -
AA06 - SDS Demonstration
AA0701 - ..
AA0702 - The review of Asilomar matters demonstrated SDS methodology. This
AA0703 - record is lengthy to illustrate how detail can be managed by SDS
AA0704 - summary tools, and rolled over as an investment to support future
AA0705 - work.
AA0706 -
AA0708 - ..
AA0709 - Conceptual Framework
AA0710 -
AA0711 - I drew a diagram to illustrate the mental faculty of integrating
AA0712 - information from any and all sources into a single, continuous data
AA0713 - stream that provides instant access. Hank asked about the line
AA0714 - numbers per ref SDS 7 line 31 and at ref SDS 6 line 157.
AA0716 - ..
AA0717 - I diagramed the added value SDS brings to the mental process of
AA0718 - building new knowledge by connecting small graphical symbols, called
AA0719 - letters (A, B, C...), into larger and larger meanings, called words,
AA0720 - sentences and paragraphs. Wordprocessing supports the creation of
AA0721 - isolated assemblages of meanings, called "documents," which have been
AA0722 - the staple of knowledge work since the Gutenberg printing press.
AA0723 -
AA0725 - ..
AA0726 - Automated Knowledge
AA0727 -
AA0728 - Automated Integration of time, information and meaning creates a
AA0729 - new paradigm, shifting from "documents" to "automated knowledge,"
AA0730 - also called "automated religion" in the NWO paper at ref OF 2 line
AA0731 - 1002, ref OF 1 line 23.
AA0733 - ..
AA0734 - The closest models for this new paradigm are spreadsheets and the
AA0735 - encyclopedia.
AA0736 -
AA0738 - ..
AA0739 - Spreadsheet for Knowledge
AA0740 -
AA0741 - Spreadsheet programs like Lotus 123 and Microsoft Excell, offer
AA0742 - structure and permit connecting blocks of meaning, called "cells"
AA0743 - in different areas of the spreadsheet, so that each leverages the
AA0744 - power of the other, for processing numerical calculations.
AA0746 - ..
AA0747 - Lotus Notes would seem to offer a good match, therefore, for
AA0748 - applying POIMS technology. However, so far, LN still uses
AA0749 - isolated "documents" or in this case "notes," as the model for
AA0750 - knowledge, which fails to integrate time and information. In
AA0751 - time, these design criteria along with a suitable organizing
AA0752 - capability may be added to Lotus Notes.
AA0753 - ..
AA0754 - SDS does provide structure and linkage to free-form
AA0755 - narrative, integrated with time and a powerful subject indexing
AA0756 - system that greatly enhance the power of the writing it manages.
AA0757 - This makes SDS a spreadsheet for knowledge.
AA0758 -
AA0760 - ..
AA0761 - Encyclopedia for Leadership
AA0762 -
AA0763 - The encyclopedia, like Britannica, World Book and so on, is the
AA0764 - organizing model that permits orderly access to knowledge,
AA0765 - essential for effective leadership and decision support.
AA0766 -
AA0767 - SDS offers an automated environment to empower individuals and
AA0768 - organizations to grow day by day an encyclopedia of knowledge
AA0769 - needed to manage the work.
AA0770 -
AA0771 -
AA0772 -
AA0773 -
AA08 -
SUBJECTS
Details Linked to Summary
Controlled Visibility
Summary Linked to Details
Paperless Office
Microcosm Drilling into Details Supported Organic Subject Structure
AK07 -
AK0801 - ..
AK0802 - Power of the Microcosm
AK0803 - Summary Linked to Details
AK0804 - Controlled Visibility Connects Summary to Relevant Context
AK0805 -
AK0806 - A truly unique power of SDS under POIMS technology is emulating
AK0807 - the mental faculty of providing leveled access to wider arrays of
AK0808 - details using the concept of organic subject structure, explained
AK0809 - in the POIMS paper at ref OF 1 1110, and discussed with Intel on
AK0810 - 950927, ref SDS 33 3305 and again on 960326. ref SDS 50 9577, also
AK0811 - ref SDS 50 9008
AK0813 - ..
AK0814 - Chronologies, Diaries, Agendas, Reports all present summaries that
AK0815 - give the level of detail needed for a particular situation, as
AK0816 - explained on 950626. ref SDS 29 2772 Too much detail bury's
AK0817 - perspective in a blizzard of documents. But, reliance on summary
AK0818 - that is not connected to relevant details produces a disconnect
AK0819 - between reality and perception that widens with time like ticking
AK0820 - time bombs that eventually blow up under Murphy's Law, explained
AK0821 - in the POIMS paper. ref OF 1 8844
AK0822 - ..
AK0823 - The "paperless office" requires "automated knowledge" that
AK0824 - optimizes the leader's time by allowing the exercise of judgement
AK0825 - on the correct details. This means summary connected to details.
AK0826 -
AK0827 - [On 960519 analysed goal of managing summary and detail in
AK0828 - relation to "context" and "perspective." ref SDS 74 0000.]
AK0829 -
AK0830 - [On 970116 explained context management to Morris. ref SDS 79
AK0831 - 2909]
AK0833 - ..
AK0834 - [On 970603 example of poor productivity when summary is not
AK0835 - connected to details; people drift off in different directions.
AK0836 - ref SDS 82 5803]
AK0838 - ..
AK0839 - [On 970829 management text cites "information overload"
AK0840 - overwhelms limited span of attention. ref SDS 84 7721]
AK0841 -
AK0842 -
AK0843 -
AK0844 -
AK09 -
SUBJECTS
SDS Features
Demonstrations
AM04 -
AM0501 - ..
AM0502 - SDS Features
AM0503 -
AM0504 - SDS automates the craft of management and so is complex in order to
AM0505 - accomplish the mission. The aim in the meeting today is not to show
AM0506 - everything that SDS does nor how it does it. That would be time
AM0507 - consuming and exhausting. Here are the main SDS features:
AM0508 -
AM0509 - Schedule Outlining
AM0510 - Diary Cut & Paste
AM0511 - Contacts (People, Organizations) Search & Change
AM0512 - Documents (Automated Log & Data Entry) Mark & Return
AM0513 - Integration (Time, Information, Meaning) Line Draw
AM0514 - Reports Spell Check
AM0515 - Publications (Books, Articles) Highlighting
AM0516 - Automatic Follow-up Relationships, Links, & Maintenance
AM0517 - Records, Flexible Size, Segmentation Retrieval, Instant, Multiple Paths
AM0518 - Subjects, Hierarchical Categories Help, Context Sensitive
AM0519 - Project Templates Menus, Mouse & Function Keys
AM0520 - Functions (Cost Control) Shared Data
AM0521 - Keywords Extract for Transfer
AM0522 - Repetitive Dates File Listing & Maintenance
AM0523 - Electronic Time Card Action Items
AM0524 - Wordprocessing Summary linked to Detail
AM0525 -
AM0526 - ..
AM0527 - Experience shows, nobody can remember all this stuff. So today
AM0528 - we showed how all of the pieces are used in a live situation to review
AM0529 - background on the Asilomar Conference.
AM0530 -
AM0531 -
AM0532 -
AM0533 -
AM06 -
SUBJECTS
Intelligence, military
Information Retrieval on Computer
Case Studies, Continual Learning
Add Value to Existing Staff
AQ06 -
AQ0701 - ..
AQ0702 - SDS is Fast, Thorough "Intelligence"
AQ0703 -
AQ0704 - The primary goal is to show that SDS supports the "knowledge" creation
AQ0705 - function, and makes it fast and easy to use this knowledge to improve
AQ0706 - earnings.
AQ0707 -
AQ0708 - General Hatch offered in the December discussion that the concept I
AQ0709 - explained of "converting information into knowledge" sounded like the
AQ0710 - "military intelligence" mission, but with fewer people and faster
AQ0711 - turn-around, ref SDS 37 line 132. Recent discussions on a quote to
AQ0712 - release in publicizing Asilomar showed a need to organize and
AQ0713 - prioritize information, ref SDS 58 line 84.
AQ0715 - ..
AQ0716 - The demonstration today showed that SDS enables one person to create a
AQ0717 - lot of "intelligence" and present it in varying levels of detail, so
AQ0718 - for any particular situation, only the part of the details needed at
AQ0719 - the time, can be assembled instantly.
AQ0720 - ..
AQ0721 - This can add value to the secretary role, administrative
AQ0722 - assistant role, for a Communication Manager on a project team, or as a
AQ0723 - Leadership Aide at the executive level.
AQ0725 - ..
AQ0726 - There is no other technology or means to do this. The NWO paper
AQ0727 - explains the urgency to get started converting information into
AQ0728 - knowledge.
AQ0729 -
AQ0730 -
AQ0731 -
AQ0732 -
AQ08 -
SUBJECTS
Welch History Developing SDS POIMS for Presentation at SMP
AS03 -
AS0401 - ..
AS0402 - Background Welch, SDS, POIMS, Communication Metrics
AS0403 -
AS0404 - We reviewed the Welch background in the military, construction, and
AS0405 - the law - Welch v. State of CA, 139 CA 3rd, p. 586, that led to SDS,
AS0406 - POIMS and finally to Communication Metrics, per discussion with Jack
AS0407 - Farless at COE on 960103, ref SDS 38 0876, and discussion with Dr.
AS0408 - Landauer on 960221, ref SDS 44 0857, citing the outline on 930725.
AS0409 - ref SDS 5 BG9G
AS0410 -
AS0411 - [On 000723 history of SDS development. ref SDS 87 0008
AS0412 -
AS0413 -
AS05 -
SUBJECTS
Covey, Implementing 7 Habits
AT03 -
AT0401 - ..
AT0402 - Covey, PMBOK, ISO 10006
AT0403 -
AT0404 - Bill DeHart brought the current issue of PMNETwork, ref SDS 57 line
AT0405 - 605. It has an article on page 26 on how project management relates
AT0406 - to Stephen Covey's popular book:
AT0407 -
AT0408 - 7 Habits of Highly Effective People
AT0410 - ..
AT0411 - We looked briefly at how the SDS design supports Covey's ideas without
AT0412 - years of struggle to change personal habits, ref SDS 4 line 130 and
AT0413 - ref SDS 4 line 463.
AT0415 - ..
AT0416 - The principle habits of seeking first to ensure "understanding," ref
AT0417 - SDS 43 line 734, and of sharpening mental acuity by keeping a daily
AT0418 - journal of thoughts, experiences, insights and learnings, is a core
AT0419 - element of the Schedule, Diary System, ref SDS 57 line 759. Covey's
AT0420 - call for a new form of time management, putting first things first,
AT0421 - beginning with the end in mind, are also core elements of SDS design.
AT0422 - ..
AT0423 - These "habits" of effective people are evident in PMBOK
AT0424 - requirements to align communications and ISO 10006 project management
AT0425 - standards for Continual Learning.
AT0427 - ..
AT0428 - SDS adds value in the age of the Information Highway by empowering
AT0429 - leaders and teams to apply these habits and accepted management
AT0430 - standards consistently. The role of culture shows that only
AT0431 - consistent use of good practices can secure the blessings of success.
AT0432 -
AT0433 -
AT0434 -
AT0435 -
AT05 -
SUBJECTS
Fluor Daniel, SDS Study
Sales discussions
Trial Installations
Proposal, Contract & Support
AX06 -
AX0701 - ..
AX0702 - Fluor Daniel
AX0703 -
AX0704 - We considered how SDS might be tried at Fluor Daniel.
AX0705 -
AX0706 - Hank will submit Bill's memo on using SDS at PG&E, to Jim Scott, who
AX0707 - works with Information Technology at Fluor. Hank will recommend that
AX0708 - Scott see the SDS demonstration.
AX0709 -
AX0710 - [See follow up at ref SDS 64 line 103 and ref SDS 67 line
AX0711 - ..
AX0712 - 98.]
AX0713 - ..
AX0714 - Reengineering Blinders
AX0715 -
AX0716 - I explained a subtle challenge that does not always arise, but
AX0717 - comes up often enough to keep in mind.
AX0718 - ..
AX0719 - Generally, IT managers are looking for technology that
AX0720 - appears to permit reducing staff under reengineering scenarios.
AX0721 - This bent can impact the larger objective to improve earnings, in
AX0722 - light of cultural momentum that the entire country, competitors,
AX0723 - the organization, the team and the boss are all trying "change" to
AX0724 - cut costs.
AX0725 -
AX0726 - [See follow up with Jim Scott on Fluor Daniel's effort to
AX0727 - change from being "cost conscious" to "cost effective." ref SDS
AX0728 - 68 line 105, and ref SDS 68 line 375.]
AX0730 - ..
AX0731 - Hank mentioned in our December telecon the caution about changing
AX0732 - in the wrong direction.
AX0734 - ..
AX0735 - SDS and Communication Metrics are investments to improve earnings
AX0736 - by improving leadership through command and control of increased
AX0737 - flows of information. This is like investing in a bigger truck
AX0738 - because there is more excavation to haul. The Information Highway
AX0739 - is a bigger backhoe piling up more dirt. To make more information
AX0740 - productive requires SDS and Communication Metrics. This of course
AX0741 - is classic cost/benefit stuff, but in the current climate, even
AX0742 - sound ideas like Stephen Covey's can get overlooked.
AX0744 - ..
AX0745 - Communication Metrics Support for Hank
AX0746 -
AX0747 - Hank will be very busy in the period ahead. I proposed supporting
AX0748 - him during this period so he can assess the ideas discussed today.
AX0749 - He feels there isn't enough time to take on a new business system
AX0750 - like Communication Metrics. With over 300 email and more coming
AX0751 - in each day, that makes sense.
AX0752 -
AX0753 - [See follow up at ref SDS 71 line 83 and ref SDS 73 line
AX0754 - 77.]
AX0756 - ..
AX0757 - The idea would be to provide the "Vernon Walters" role of
AX0758 - Leadership Aide, to relieve the burden of a hectic schedule, as
AX0759 - was done for Bill DeHart at PG&E, ref DRP 1 line 25. So another
AX0760 - perspective is that the busier we are, the higher the stakes, the
AX0761 - greater the opportunity to improve earnings by providing the
AX0762 - organization, priority, analysis and follow up that SDS brings.
AX0763 - This frees leadership to lead.
AX0764 -
AX0765 - [See follow up at ref SDS 64 0000.]
AX0766 -
AX0768 - ..
AX0769 - New Business Unit
AX0770 -
AX0771 - Hank expects Fluor Daniel will win the assignment in June to do
AX0772 - the work in Washington he has been pursuing the past few months.
AX0773 - In that case he will be named president of a new business unit to
AX0774 - perform the work.
AX0775 -
AX0776 - [See report of political challenges arising from this
AX0777 - assignment, ref SDS 70 line 73, and later article in PMnetwork
AX0778 - that Westinghouse is solving them, ref SDS 77 line 154.]
AX0779 -
AX0781 - ..
AX0782 - He expects Communication Metrics could be helpful on various of
AX0783 - the individual projects that will be involved in the WBS for the
AX0784 - program.
AX0785 -
AX0786 -
AX0787 -
AX0788 -
AX08 -
SUBJECTS
Corps of Engineers, SFD
AY03 -
AY0401 - ..
AY0402 - COE Support
AY0403 -
AY0404 - Hank has some ideas about the best level to apply Communication
AY0405 - Metrics within the Corps of Engineers.
AY0406 -
AY0407 - He feels the Information Technology people in the Corps are looking
AY0408 - for ways to support local jurisdictions. I mentioned concerns about
AY0409 - protracted procurement by working through IT channels.
AY0410 - ..
AY0411 - Hank will inquire next week about avenues to expedite
AY0412 - consideration of Communication Metrics, e.g., he mentioned partnering
AY0413 - the other day, ref SDS 54 1968. He is running in the Boston Marathon
AY0414 - on Monday, but will be in his Virginia office on Tuesday.
AY0415 -
AY0416 - [See follow up at ref SDS 64 line 103, and discussion with Tom at
AY0417 - COE SFD, ref SDS 63 line 67.]
AY0418 -
AY0419 -
AY05 -
Distribution. . . . See "CONTACTS"