CONTACTS 
0201 - S & C Ford                         415 553 4400 fax or 800...
020101 - Ms. Barbara Stone; Service Representative
020102 - Service Department     =Telephone/fax

SUBJECTS
Millie's Mercury Sable, 940423
Wheel Alignment, Vibrations, Warranty
951008 Replace front tires

0605 -    ..
0606 - Summary/Objective
0607 -
060701 - Follow up ref SDS 7 0000.
060702 -
060703 - On 951023 submitted ref DIP 2 to S&C requesting recovery for us under
060704 - the General warranty, and that S&C complete the record on brake lining
060705 - evaluation reports. S&C offers recovery of the amount offered by 5
060706 - Points Tire which apparently incorrectly applied the General tire
060707 - warranty.  Issues remain on the warranty application and on brake
060708 - inspection.
060709 -
060710 -    [On 951031 S&C made a mistake reviewing the record. ref SDS 9]
060711 -
060712 -
060713 -
060714 -  ..
0608 -
0609 -
0610 - Discussion
0611 -
061101 - There are two pending issues to resolve with S&C:
061102 -
061103 -    1.  Barbara said S&C offers $43.50 credit for replacing a defective
061104 -        tire, per 5 Points' offer on 951020. ref SDS 6 0750
061105 -
061106 -        She said this matter was reviewed by S&C Parts & Service
061107 -        Director, Charles Mori.  He refered the matter to Ford Motor
061108 -        Company, Parts representative.  Ford made the determination to
061109 -        pay for the damaged tire in order to offset inconvenience to
061110 -        the customer.
061111 -
061112 -           [On 951031 S&C made a mistake reviewing the record, and
061113 -           concluded Welch took car to wrong vendor, when S&C did it.
061114 -           ref SDS 9 8530]
061115 -        ..
061116 -        Barbara said we should get a check by 951113.  She said
061117 -        if we do not receive payment by that date to call her for
061118 -        follow up.
061119 -
061120 -           [On 951105 received check from S&C. ref SDS 11 1792]
061121 -
061122 -        Barbara did not indicate Ford's determination of the General
061123 -        Tire warranty entitlement to a new tire, ref SDS 7 0665, and
061124 -        did not indicate how to resolve the difference in the warranty
061125 -        coverage between Hankook and General tires.
061126 -
061127 -           [On 951131 Charles Mori though customer sent car to wrong
061128 -           vendor, instead of S&C. ref SDS 8 8530]
061129 -
061130 -           [On 951102 Charles Mori feels customer is responsible for
061131 -           S&C's mistake. ref SDS 10 5852]
061132 -        ..
061133 -    2.  I asked about the results of investigations on conflicts
061134 -        in brake wear reports, in our letter on 951023? ref SDS 7 7565
061135 -
061136 -        Barbara said she asked Larry about this.
061137 -
061138 -        Larry told her that he recalled submitting a request to Ford
061139 -        engineers for analysis.
061140 -
061141 -        Barbara said the fact that Larry recalled the issue shows he
061142 -        likely took action.  She said that if we do not receive a
061143 -        response by 951113 to call her for follow up.
061144 -
061145 -            [On 951121 Larry still investigating. ref SDS 12 5681]
061146 -
061147 -
061148 -
0612 -