CONTACTS 
0201 - Santa Clara University                                                                                                                                             O-00000618 0303
020101 - Ms. Patricia Simone, Ph.D.; Professor, Room 200C
020102 - Psychology Department

SUBJECTS
Studies, Santa Clara University
SDS Demonstration, Communication Metrics Course
Culture Shock, Communication Metrics
SDS Explanation, Describe SDS in 25 words
Operating System for People & Organizations
Think, Remember, Communicate, Lift Innate
Writing, Reading, Expedited by SDS
Experience History Chronology Causation
Education Primary Secondary Learning SD Improves Memory Cause and Eff
New Way Thinking Through Writing Write Story to Construct Meaning Con
University of Santa Clara Support Pilot Test SDS in High School

2013 -
2013 -    ..
2014 - Summary/Objective
2015 -
201501 - Follow up ref SDS 34 0000, ref SDS 31 0000.
201502 -
201503 - Demonstrated SDS integrates time management with traditional use of
201504 - alphabet technology to strengthen basic literacy. Introduced concepts
201505 - of POIMS that supports the new science of Communication Metrics.  SDS
201506 - aids the mind's innate process of integrating time, information and
201507 - objectives to create knowledge, and so lifts the capacity to think,
201508 - remember and communicate.  Applies technology to implement
201509 - connectionist theory in cognitive science.  Began consideration of
201510 - formal studies to validate these ideas and publish papers on improving
201511 - education for continual learning. ref SDS 0 5976
201513 -  ..
201514 - Patty will develop a study proposal, hopefully in time to support a
201515 - meeting with Intel on Oct 31, per strategies and tasks set out below.
201516 - ref SDS 0 7488
201517 -
201518 -    [On 000128 technology reviewed to support education. ref SDS 48
201519 -    6960]
201520 -
201521 -
201523 -  ..
2016 -
2017 -
2018 - Discussion
2019 -
201901 - Patty teaches undergraduate psychology.  I did not ask how the
201902 - computer lab in the psychology department supports the curriculum,
201903 - however, its presence offers foundational awareness for the ideas
201904 - advanced today.
201905 -
201907 -  ..
201908 - Schedule Diary System (SDS) Improves Memory and Learning
201909 -
201910 - SDS is a computer program to create and test "understanding" and
201911 - "follow up." (see POIMS "thinking through writing. ref OF 1 3742)
201912 -
201913 - An automated, structured environment makes it faster and easier to
201914 - capture, organize and align information, so it can be retrieved when
201915 - needed, commonly called "remembering" and/or "learning."  SDS linking
201916 - makes it faster and easier to capture connections of cause and effect
201917 - over time.  Better memory strengthens reasoning (see study reported on
201918 - 900319. ref SDS 3 0702  SDS enables people to integrate study and
201919 - instruction, with daily life experience, and with planning that links
201920 - new information with history, objectives, requirements, commitements
201921 - and formal authority in books, policies and law.
201923 -  ..
201924 - The result is stronger mental acuity by using computers as an....
201925 -
201926 -
201927 -               Operating system for people and organizations
201928 -
201929 -
201930 - ...discussed recently with Intel on 950927. ref SDS 28 8400
201931 -
201932 -    [On 001219 steps using SDS new way of working. ref SDS 50 QT6F
201934 -  ..
201935 - Obviously writing is a form of linking.  SDS provides automated tools
201936 - and structure to connect bodies of writing, called "information," to
201937 - time, subjects, people and documents. "Subjects" are objectives, the
201938 - things we want based on biological needs/drives.  People and documents
201939 - are special classes of information.  So a shorter explanation is that
201940 - SDS enables people to consciously integrate time, information and
201941 - objectives to create knowledge.
201942 - ..
201943 - I gave Patty a general overview of SDS beginning with samples of
201944 - printed SDS functions:
201945 -
201946 -         •  Schedule
201947 -         •  Diary
201948 -         •  Meeting with Intel on 950927. ref SDS 28 0000
201949 -         •  Connectionist theory on 900303. ref SDS 2 3016
201950 -
201951 -    ...in the manner used for the Intel demonstration, ref SDS 28 line
201952 -    89 (the SDS record on the Intel meeting was submitted to Patty for
201953 -    reference).  I showed where our meeting today is entered in my
201954 -    Schedule, and then we looked at my diary showing prior events that
201955 -    led up to our meeting today.  So the diary is experience and the
201956 -    Schedule is "today" and the future.  "Today" has unique qualities
201957 -    relative to other days in the Schedule, because it is the only day
201958 -    that can have both history, work in progress and future tasks.
201959 -
201960 -
201961 -
201962 -
201963 -
2020 -

SUBJECTS
Paperless Office, Paradigm Shift
Writing & Linking, Gift of Time, Power of
Lift Capacity to Think, Remember,
Link Cause and Effect
Intelligence, Military
Thinking Through Writing

3308 -
330901 -  ..
330902 - Paradigm Shift - Documents to Knowledge
330903 -
330904 - I used the printed SDS materials along with samples of documents in
330905 - Patty's office, and the book I brought by Tom Landauer...
330906 -
330907 -
330908 -                     The Trouble with Computers
330909 -
330910 -
330911 -     ...to illustrate a conceptual change automation offers to
330912 -     traditional notions of human interaction with the world through
330913 -     media called "documents." ref SDS 42 0550  This shift in
330914 -     perception reflects new capability to convert information into
330915 -     knowledge which has several critical features:
330916 -
330917 -     •  <6006 It uses traditional methods applying alphabet technology,
330918 -        commonly called "writing," to unlock and expose understanding
330919 -        similar to the way poetry aids human memory, ref OF 3 line 530.
330920 -        SDS uses the POMS management cycle of plan, perform, report, as
330921 -        a continual learning process to first "communicate" with
330922 -        ourselves.  Analysis of poetry on 900222. ref SDS 1 5003, and
330923 -        developed on 900507, ref SDS 4 0620, for presentation to Golden
330924 -        Gate University on 900729. ref SDS 5 0899
330925 -
330926 -     •  The writing is enhanced by links to sources, internal and
330927 -        external to the medium, that reflect "understanding" within the
330928 -        meaning of connectionist theory in cognitive science. This
330929 -        occurs automatically and by directed action.
330930 -        ..
330931 -        These links are also called:
330932 -
330933 -                           citations
330934 -                           references
330935 -                           connections
330937 -      ..
330938 -     [On 971117 solved "knowledge creep" problem. ref SDS 47 3991]
330939 -
330940 -     •  The purpose of writing in SDS is not to tell others what we
330941 -        know or what they should do (see discussion with Jane Carpenter
330942 -        at Wharton School of Business, ref SDS 20 line 139), but rather
330943 -        to create shape, build, and grow, what we "know." Once we have
330944 -        discovered what we know, it takes only a second using SDS
330945 -        automated tools, to communicate it to others or to ourselves
330946 -        when needed. This leads to the idea that automated integration
330947 -        leverages the capacity to:
330948 -
330950 -                     ..
330951 -                    think     remember     communicate
330952 -
330953 -        ..
330954 -        The writing is therefore not a static representation, but
330955 -        instead is like the process that occurs in the mind of
330956 -        constantly reflecting on:
330957 -
330958 -                        what happened
330959 -                        correlations and implications
330960 -                        relationships
330961 -                        meaning (objectives of the organism)
330962 -
330963 -     •  <B45R This "reflecting" is performed in an "SDS Record" which
330964 -        contains a body of information related by time, subject,
330965 -        people, organizations, and external documents. An SDS record is
330966 -        a tool to perform and observe externally the minds constant
330967 -        subconscious process of integrating new information into its
330968 -        knowledge stream.
330969 -
330970 -
330971 -
330972 -
3310 -

SUBJECTS
Difficult to Understand
Culture Shock, Communication Metrics
Conflict with Existing Methods
Ignorance, Fear, Denial
Common Sense, Intuition, Learning
Credibility - No Faith
Counterintuitive More Writing Saves Time
Counterintuitive SDS Secret KM Design Counterintuitive, 000425
Design Unique Communication Metrics

4211 -
4212 -   ..
421201 - People have difficulty grasping these ideas because:
421202 -
421203 -     •  They differ from experience using documents over the past 5,000
421204 -        years.  People are shocked at the prospect their memory can be
421205 -        aided by writing using the special tools of SDS, because they
421206 -        have not had the opportunity to experience it, per ref SDS 17
421207 -        line 126.
421208 -
421209 -     •  <M45D The process being replicated is innate and so occurs
421210 -        without conscious effort, time or cost, ref SDS 33 line 232.
421211 -
421212 -           Note:  we did not deal extensively with POIMS today.  I
421213 -           briefly explained my view that the POIMS management cycle of
421214 -           plan, perform and report, replicates a basic mental process
421215 -           of "reporting" to itself, ref OF 1 line 200.
421216 -
421217 -     •  <B559 SDS conflicts with "common sense."  We are doing a number
421218 -        of things together ref OF 1 line 143, which individually seem
421219 -        ordinary, benign, time consuming, and thus bereft of
421220 -        significant power, like drawing marks on paper which we call
421221 -        "writing" or pushing things into the ground which we call
421222 -        "farming."  These "investing" practices apply the idea of
421223 -        deferred reward.  People don't have faith in deferred rewards
421224 -        that no one in whom they have faith has told them will succeed,
421225 -        until they gain experience with them, ref SDS 17 line 126.
421226 -
421228 -  ..
421229 - Culture Shock
421230 -
421231 - The report I left with Patty on meeting with Intel describes an
421232 - effort to help people overcome these cultural and biological blinders
421233 - which I have called:
421235 -  ..
421236 -
421237 -                     Taking the Quantum Leap
421238 -
421239 -     ...into the 21st century, ref SDS 28 line 343.  This relates to
421240 -     the idea of using automation to better cope with a new information
421241 -     environment called the Information Highway, ref SDS 28 line 255.
421243 -      ..
421244 -     Ignorance, Fear, Denial
421245 -
421246 -     We considered briefly the idea of culture shock arising from
421247 -     ignorance, fear and denial, per ref SDS 30 line 179, and ref SDS
421248 -     28 line 848, and ref SDS 17 line 128.
421249 -
421250 -         One dimension of this culture shock is receiving a record like
421251 -         this one.  People are at once awed and fearful that this is
421252 -         something they cannot do which then leads to denial that it
421253 -         might be helpful.  They reason that they "know" what Tom or
421254 -         Mary said in the meeting.  The problem is that knowledge is
421255 -         fragile.  What we "know" is in constant flux, ref SDS 17 line
421256 -         126.  Writing evolved to help us remember.  Since there is now
421257 -         more information to remember, we need a better way to write.
421258 -         But it is initially shocking, ref SDS 17 line 126.
421259 -
421260 - ..
421261 - My purpose in forging a relationship with Santa Clara University
421262 - is to develop strategies and programs to assuage this culture shock.
421263 -
421264 -
421265 -
4213 -

SUBJECTS
New World Order, Civilization, Next Step
Risk Management, Avoid Mistakes on
Information Highway Causes Misktakes, Lack
Pandora's Box, Information Highway
Paradigm Shifts

4907 -
490801 -  ..
490802 - Thesis:  Paradigm Shift from Documents to Knowledge Space
490803 -
490804 - Understanding and facilitating the paradigm shift from documents to
490805 - knowledge is necessary to reach the next plateau of civilization by
490806 - empowering people to convert increased information into knowledge.
490807 -
490808 - This is important because:
490809 -
490810 -     1.  Increases in the flow of information from meetings, calls,
490811 -         documents and public media, commonly called the "Information
490812 -         Highway" provide opportunities for increased capacity to
490813 -         create knowledge using automation when configured in a
490814 -         particular way called "automated integration," or POIMS.
490815 -         ..
490816 -     2.  Increased information flow will otherwise overwhelm
490817 -         existing methods, which in fact portend a shift toward more
490818 -         pictures and dialog ref SDS 15 line 75, that exponentially
490819 -         increase the chance of error, calamity, conflict, stagnation,
490820 -         even devolution, ref OF 3 line 153 and ref OF 3 line 529.
490822 -          ..
490823 -         Examples of this occurring are at ref SDS 18 line 221.
490824 -
490825 -            [See where management's cannot perform traceability and
490826 -            continual learning using existing methods, ref SDS 36 line
490827 -            302; hiring psychologists at ref SDS 37 line 89.]
490828 -
490829 -            [Used this for theme of PMI Asilomar event, ref SDS 40 line
490830 -            65.]
490832 -             ..
490833 -            [See article on information entropy, ref SDS 45 line 301.]
490835 -  ..
490836 - Patty summarized the second point as a mind constantly receiving
490837 - information necessarily has less time to make connections and to
490838 - recognize mistakes, discussed in the NWO... paper at ref OF 3 line
490839 - 641.
490840 -
490841 -     [On 971117 solved "knowledge creep" problem. ref SDS 47 3991]
490842 -
490843 -     [See article on impact of time on learning, ref SDS 46 line 77.]
490844 -
490845 -
490846 -
4909 -

SUBJECTS
Conversation Seems Fast and Easy Knowledge
Conflict with Existing Methods
Executive Mind Set/Practice
Information Highway Causes Misktakes, Lack
Talking & Listening Inadequate
Email Degrades Writing, Understanding
Noisy, It's too

5609 -
561001 -      ..
561002 -     Communication Requires More than Talking
561003 -
561004 -     The current fashion is to expedite communications through
561005 -     conversation, to "talk out" differences and to use "empathic"
561006 -     listening, ref SDS 10 line 356.  Television Talk shows are an
561007 -     example, as are legislative bodies and juries.  Talking however is
561008 -     a poor medium for analysis.  Often it widens misperception and
561009 -     hardens divergent views, rather than disclose the subconscious
561010 -     underpinnings of error that permit corrections before harmful
561011 -     action is taken. This portends the unpleasant prospect of more
561012 -     conflict.  In the West, this is seen from the proliferation of
561013 -     lawsuits.  Talking is popular because it seems like a fast, easy
561014 -     way to get knowledge.  It represents the aversion to deferred
561015 -     reward.  We want immediate response.  On the other hand, people
561016 -     know that "talk is cheap" ref SDS 10 line 376.
561017 -
561018 -         [On 921217 SDS improves "talking." ref SDS 11 0439
561019 -
561021 -      ..
561022 -     EMail is Talking on a Computer
561023 -
561024 -     We discussed the degradation e-mail is causing to communication
561025 -     because of its perceived non-formality with consequent lack of
561026 -     attention to quality.  Degradation is enhanced by the lack of
561027 -     integration with objectives and time, where there is no direct
561028 -     means to create controllable action items nor to accomplish the
561029 -     work correctly in a fast and easy manner.  The study project will
561030 -     develop strategies to reverse this trend.
561031 -
561032 -        [See follow up at ref SDS 37 line 117.]
561033 -
561034 -
561035 -
561036 -
5611 -

SUBJECTS
Knowledge Creep, Avoid
SDS Explanation
Experience
Integrate Experience with External Sources
Meaning Changes Drifts in Circles without Metrics to Maintain Alignme
Tape Recording Meetings, Not as Useful as SDS "Meaning", Takes Time t

6308 -
630901 -  ..
630902 - Knowledge Creep and Meaning Drift
630903 -
630904 - Reviewed correlation between time and information set out on 950204,
630905 - ref SDS 17 0550, and discussed with Bob Newman on 950920, ref SDS 26
630906 - 8550, as cited in the letter, ref DIP 2 0001, to Patty on 950921,
630907 - ref SDS 27 0001, based on the NWO... paper. ref OF 4 9449  I did not
630908 - really demonstrate this very well today, because all of the links
630909 - shown were either correct or very close, so Patty had to struggle to
630910 - make the critical observations.
630911 -
630912 -     [On 971117 solved "knowledge creep" problem. ref SDS 47 3991
630913 -
630915 -      ..
630916 -     References are Mental Pointers
630917 -
630918 -     The SDS record structure lists "References" to related events at
630919 -     the top of each SDS record.  We examined a printed report of the
630920 -     meeting with Intel, ref SDS 28 0000, showing 29 related events.
630921 -     The program maintains these listings in chronological order, as
630922 -     well as citations to them within the body of the SDS narrative.
630923 -     This maintenance aids the mind in absorbing and thus effectively
630924 -     using the information.
630926 -      ..
630927 -     The SDS record also lists external sources called "documents" such
630928 -     as a letter, memo, book, magazine article, a spreadsheet, a
630929 -     picture.
630930 -
630932 -      ..
630933 -     Integrating Experience with External Sources
630934 -
630935 -     The narrative portion of an SDS record links new information with
630936 -     external References.  So the SDS narrative is a synthesis of our
630937 -     life experience (the knowledge inside our mind) woven into a
630938 -     mosaic of understanding with information outside of our mind.
630940 -      ..
630941 -     We accessed several letters, magazine articles and books to
630942 -     illustrate this process, for example the record on 900303 that
630943 -     reviewed human memory. ref SDS 2 4284
630944 -
630946 -      ..
630947 -     New Experience Causes Existing Links to Creep Away
630948 -
630949 -     When a record is first created, the References (links) are correct
630950 -     by definition because they are all new.  An hour later, a day, a
630951 -     week, a year, even 5 years later, other events may be linked
630952 -     forward and backward in time from the object record, reflecting
630953 -     the human trait of constantly integrating its perceptions to
630954 -     create understanding about the world in order to support the
630955 -     organism.  Each time a new link is added to an SDS record it
630956 -     increases the size of the record by a line. If we add new subjects
630957 -     because subsequent analysis (i.e., thinking) revealed broader
630958 -     meaning and implications than initially seemed to be the case,
630959 -     this adds lines to the record.  At that point links from other
630960 -     records into the object record are slightly incorrect. Usually
630961 -     they are close enough that the context of the links can be easily
630962 -     recognized.  In very rare instances the amount of this activity
630963 -     can so stretch the relationship that meaning is lost.
630964 -
630965 -          [On 960518 supported by Landauer's "meaning drift" from
630966 -          dimension matching impacted by new stuff, ref SDS 42 3734]
630968 -           ..
630969 -          [On 971117 solved "knowledge creep" problem. ref SDS 47 3991]
630970 -
630972 -      ..
630973 -     Re-Thinking Can Cause Major Dislocation of Connections
630974 -
630975 -     Another more sweeping impact on SDS links is when a record is
630976 -     significantly edited, say a week or a year later.  SDS records
630977 -     contain what seems important relative to objectives at the time.
630978 -     They are not tape recordings.  Our mind is the tape recording. It
630979 -     sees the woman wore a pretty dress, the desk was 6' long and 3'
630980 -     deep, the grass appeared not to have been mowed that day.
630982 -      ..
630983 -     The SDS record is merely providing pointers that help our mind
630984 -     connect information to our objectives.  However, subsequent events
630985 -     can disclose importance which did not seem to exist initially.  So
630986 -     in the manner of our mind thinking back over past understandings,
630987 -     the SDS record can be expanded to incorporate new perspective.
630988 -     This activity can greatly accelerate changes in the relative
630989 -     position of the links. Instead of moving a line or two from new
630990 -     links and/or adding subjects, existing links can move 20 lines or
630991 -     100 lines.  The links in a record to other records can always be
630992 -     set correctly, but it takes more time to find all of the records
630993 -     linked into an object record, and correct them as well, so this is
630994 -     done less often.
630995 -
630996 -           [On 971117 solved "knowledge creep" problem. ref SDS 47 3991
630998 -           ..
630999 -          Archiving is a Slow Remedy
631000 -
631001 -          Rather than edit the first impression, we could just make a
631002 -          new record to supplement the prior structure, but this would
631003 -          not emulate the mind's need to build a consistent story of
631004 -          what happened.  We could retain the old record and simply
631005 -          create links into a new one that is edited.  This actually is
631006 -          done, because everyday the system is archived, so that the
631007 -          original and any subsequent versions of a record are
631008 -          maintained.  However, these archives are not handy.
631009 -          Considerable work is needed relative to the instantaneous
631010 -          access of the current record, to examine archived versions.
631011 -          They are mainly used to recover from computer problems such
631012 -          as a failed disk or inadvertently deleting a record.
631013 -          Occasionally, they are used to examine the evolution of
631014 -          perspective about an event.  Of course the events themselves
631015 -          show the evolution of perspective about a subject.
631016 -          ..
631017 -          It is not productive to keep on line all iterations of
631018 -          an event, because it would exponentially increase the time
631019 -          required to examine the record.  We want to leverage our
631020 -          capacity, not overwhelm it.
631021 -
631022 -
631023 -
631024 -
631025 -
6311 -

SUBJECTS
Metrics, SDS Explanation
Continual Learning, Communication Metrics
Knowledge Creep, Avoid
Visualization Improved by SDS
Pictures Not Text
Organic Subject Structure Context Management Discover Correlations Im

7808 -
780901 -  ..
780902 - Tending the Garden of Knowledge
780903 -
780904 - Thus, SDS provides an opportunity to consciously observe "knowledge
780905 - creep" and make corrections, like tending a garden, ref SDS 24 line
780906 - 160.  To get a good harvest of knowledge, we have to tend it.
780907 - Activity, i.e., actual experience from doing things, offers the chance
780908 - to constantly tend our knowledge through daily experience from doing
780909 - things.  A doctor, a cabinet maker, an engineer, an auto mechanic are
780910 - constantly testing a narrow band of understanding by cause and effect
780911 - from activity.  Their daily experience maintains their "garden of
780912 - knowledge."
780913 -
780914 -     [See use of "Reality Monitoring" at ref SDS 37 line 93.]
780916 -      ..
780917 -     [On 971117 solved "knowledge creep" problem. ref SDS 47 3991]
780918 - ..
780919 - However, the arena of communications is more problematic.  Our
780920 - impressions are less susceptible to constant testing through direct
780921 - experience, so that misimpression can take root, particularly from
780922 - over exposure to pictures and dialog, ref SDS 15 line 114.  Knowledge
780923 - creep grows because there are no opportunities to check it before a
780924 - complete disconnect occurs.  The Information Highway compounds the
780925 - need for a solution because the chance of error is increased and
780926 - geography no longer contains the impact, ref OF 3 line 442.  Error can
780927 - spread quickly throughout the world like a virus in the bloodstream of
780928 - an organism.
780930 -  ..
780931 - SDS lets us see and craft what we think, and test it against prior
780932 - understandings.  This discloses possible error so it can be checked
780933 - and corrected, if necessary, and also positions us to remember better
780934 - later.  We can observe knowledge creep and decide how much time to
780935 - invest in tending our mental garden.  Most of this tending can be done
780936 - on the fly in a second or two, but when it takes a minute to pause and
780937 - perhaps examine collateral links, the User must exercise judgement
780938 - about the importance of making corrections to links, or proceeding
780939 - with the purpose at hand, per analysis of Cal Tech seminar ref SDS 8
780940 - line 194.
780941 -
780942 -
7810 -

SUBJECTS
Book Learning Example
Continual Learning
Time, Not Enough, Farming - Invest
Continual Learning Learning Summary Connected to Details History Caus

8806 -
880701 -       ..
880702 -      Continual Learning
880703 -
880704 -      We considered the rewards to a community from imparting the gift
880705 -      of knowledge, as seen from progress over the past 100 years since
880706 -      education became a cultural norm.  People who said...
880708 -  ..
880709 -                        "There isn't enough time...
880710 -
880711 -      ...for "book learning" because they had to fetch water, harvest
880712 -      crops, clean house, travel to the store and so on, now "know"
880713 -      that traditional nomadic hunter/gatherer paradigm of foraging on
880714 -      information can be improved using tools to invest intellectual
880715 -      capital. see 950426, ref SDS 19 4404  People have discovered that
880716 -      time invested in learning turns out to save time by using water
880717 -      systems, automobiles, vacuum cleaners, garbage disposals,
880718 -      harvesting machines.  People now know we cannot create these
880719 -      things with conversation.  We have to write things down in a
880720 -      structured manner.  Under this reasoning, a tool that advances
880721 -      this capacity to continually learn, should bring a similar bounty
880722 -      of increased time and rewards to those who embrace it,
880723 -      ref SDS 28 line 654.
880724 -      ..
880725 -      Today, we hear people don't have time to learn SDS and
880726 -      apply Communication Metrics because they have to attend a meeting
880727 -      and make a phone call.  Perhaps then the child can show the
880728 -      parent how to improve the community by acquiring better skills to
880729 -      convert information into knowledge, ref SDS 33 line 192. Learning
880730 -      is part of ISO and "Case Study" methods, per ref SDS 23 line 532.
880731 -
880732 -          [See example of benefits ref SDS 43 line 89; and continuing
880733 -          resistance, ref SDS 43 line 131, and at ref SDS 44 line 50.]
880735 -           ..
880736 -          [See article on impact of time on learning, ref SDS 46 line
880737 -          73.]
880739 -           ..
880740 -          [On 001011 propose research at SRI. ref SDS 49 3Y2P
880742 -           ..
880743 -          [On 001220 propose scholarship competition to pay students
880744 -          for transitioning from IT to KM using SDS. ref SDS 51 968H
880745 -
880746 -
880747 -
880748 -
880749 -
8808 -

SUBJECTS
Strategies
Texass Tech University
Senior People Com Managers
Desciples
Ambasadors for Change
Educate Benefits of Empathic, User Centered Design
KM Needs Formal Academic Training

9709 -
971001 -  ..
971002 - Strategies & Tasks for Study and Teaching Communication Metrics
971003 -
971004 - Per analysis at ref SDS 33 0990, there are several things that need to
971005 - be done educationally...
971006 -
971007 -     1.  We have to teach how to overcome the limitations of
971008 -         information technology (IT), by adding "intelligence" using
971009 -         POIMS for automated integration of time and information that
971010 -         lifts the capacity to think, remember and communicate.  This
971011 -         requires evidence and intellectual support for the practices
971012 -         and methods of SDS so, like learning to write, people have
971013 -         confidence they can accomplish the goals of POIMS and
971014 -         Communication Metrics, if they make the effort.
971016 -           ..
971017 -          [On 001011 propose research at SRI. ref SDS 49 3Y2P
971019 -           ..
971020 -          [On 001220 propose scholarship competition to pay students
971021 -          for transitioning from IT to KM using SDS. ref SDS 51 968H
971023 -           ..
971024 -          [On 010614 explain how SDS improves learning. ref SDS 53 2J5H
971026 -          ..
971027 -     2.  We have to teach how to use automated tools effectively, which
971028 -         is what I call the management science of Communication
971029 -         Metrics, explained in the Intel meeting notes at ref SDS 28
971030 -         line 780.  Above all this means we have to position people to
971031 -         experience Communication Metrics, because, like reading and
971032 -         writing, it is an active discipline.  You can only "know"
971033 -         Communication Metrics by doing it.
971035 -          ..
971036 -     3.  We need active engagement by academic community to grow
971037 -         awareness about POIMS and Com Metrics, through professinoal
971038 -         events and publications.
971040 -          ..
971041 -     4.  We need professional accreditation through a degree in
971042 -         something like Knowledge Mangement and/or Communication
971043 -         Metrics, as a new discipline that compliments accounting that
971044 -         aligns daily finances.  Communication Metrics aligns the work
971045 -         by adding "intelligence" to information and management
971046 -         practice.  This makes it a lot easier for the account to align
971047 -         costs with budgets by avoiding mistakes that cause reword and
971048 -         delay.
971049 -         ..
971050 -         Such accreditation would expand employment opportunity
971051 -         for psychologists, and make their trade directly relevant to
971052 -         daily work in order to solve meaning drift.
971053 -
971054 -
971056 -  ..
971057 - Teaching Communication Metrics
971058 -
971059 - This has two parts.  One is making people aware of it and why it is
971060 - necessary.  The second step is teaching the discipline.
971061 -
971062 - I explained the proposal, ref OF 2 line 12, to George Washington
971063 - University for a course on "Communication Metrics" (discussed in the
971064 - NWO... paper at ref OF 3 line 1015), and that a copy was recently
971065 - submitted via ref DIP 1 line 28, to:
971066 -
971068 -                        ..
971069 -                       Mr. John Blumenson       408 554 4521
971070 -                       Executive Development Center
971071 -                       Santa Clara University
971072 -
971074 -      ..
971075 -     ...following up discussions with John at ref SDS 25 line 64.  John
971076 -     has not responded so far, and has been unavailable to discuss his
971077 -     progress.
971078 -
971080 -      ..
971081 -     Communication Metrics Course
971082 -
971083 -     This course presents only the first part on the need and scope of
971084 -     a new management science that uses automation to create a record
971085 -     like this one.  It is aimed at executives to offer material
971086 -     similar to that presented in the meeting with Patty today, but
971087 -     oriented toward building a bridge between present management
971088 -     practices and the concept of thinking through writing that is
971089 -     applied in filling out an SDS record.  What does it mean to invest
971090 -     intellectual capital?  What is investing?  Are we too busy to
971091 -     succeed, using the example of farming as a paradigm shift that
971092 -     resulted in giving people a lot more time by taking time to plant.
971093 -     See for example ref OF 2 line 324.
971094 -
971096 -  ..
971097 - Industry Pilot Programs
971098 -
971099 - Industry participation in pilot programs to apply Communication
971100 - Metrics on the job, as at DNRC and PG&E, under the criteria in the
971101 - Intel meeting to support new technologies that render automation more
971102 - valuable, ref SDS 28 line 921.
971103 -
971105 -  ..
971106 - Academic Investigation, Study, Reports
971107 -
971108 - This step engages researchers to take up the issues of POIMS and
971109 - Communication Metrics through studies and publication of results.
971110 - POIMS claims computers can be deployed to lift the capacity to think,
971111 - remember and communicate in like measure to the performance
971112 - improvement from reading and writing. ref OF 1 3742 (Patty has not yet
971113 - seen the POIMS paper).
971115 -  ..
971116 - Since it took 4,500 years for reading and writing to be adopted as a
971117 - cultural norm for the reasons of endemic cultural resistance discussed
971118 - with Intel on 950927, ref SDS 28 3920, we have to demonstrate by test
971119 - data it is worthwhile for people to adopt a new norm a little more
971120 - quickly before we are overwhelmed by the Information Highway under
971121 - Aristotle's point about the multiplying effects of errors, so we can
971122 - instead reap the benefits from the Law of the Microcosm discussed in
971123 - the NWO paper. ref OF 3 RUPW
971125 -  ..
971126 - The strategy is to attack culture shock before it takes root in young
971127 - minds, i.e., in school.  To illustrate, I asked Patty...
971128 -
971129 -                       Why do children go to school?
971130 -
971131 -      ...she answered:  "To learn."  I suggested that the only reason a
971132 -      child goes to school is because the parents send them there.
971133 -      Otherwise the child would go fishing, watch TV, and so on.
971134 -
971135 -             Why do parents force their child to attend school?
971137 -       ..
971138 -      Because they know the child is ignorant!
971140 -       ..
971141 -      The child does not know it can vastly improve its chances to
971142 -      satisfy its desires by improving its ability to acquire knowledge
971143 -      (i.e., to learn) through the magic of reading and writing.  The
971144 -      parent knows the only way the child can discover this knowledge
971145 -      is by forcefully positioning the child to experience it.
971146 -
971148 -       ..
971149 -      SDS Study in School
971150 -
971151 -      It might be possible to obtain funding for a study at a high
971152 -      school to develop data showing improvement in the ability to
971153 -      think, remember and communicate from using SDS, as explained in
971154 -      POIMS, ref OF 1 3742, and under the reasoning discussed with
971155 -      Intel on 950927, ref SDS 28 3920, and Chips & Technologies on
971156 -      951011. ref SDS 33 0990.
971157 -
971158 -           [On 001220 scholarship competition based on Doug Engelbart's
971159 -           work. ref SDS 51 KI6O
971161 -            ..
971162 -           [On 010517 proposal mentioned in record of meeting with SRI
971163 -           on research opportunities for SDS. ref SDS 52 XB4J
971165 -            ..
971166 -           [On 010614 explain how SDS improves learning. ref SDS 53
971167 -           2J5H
971169 -            ..
971170 -           [On 010711 proposal to SRI cites education. ref SDS 54 UF9J
971172 -            ..
971173 -           [On 010712 DCMA rep likes education initiative. ref SDS 55
971174 -           2O5I
971176 -       ..
971177 -      Of course we need to define these terms in a way they can be
971178 -      measured.  One measurement is simply if the students grades
971179 -      improve, since that is ultimately what should occur. Patty noted
971180 -      that other metrics should be developed that can filter out
971181 -      extraneous influences that impact grades.
971182 -
971183 -           [On 001219 8 steps using SDS that improve memory that
971184 -           enables continual learning. ref SDS 50 FO5M
971186 -       ..
971187 -      My first thought would be to select 20 or so kids in their
971188 -      sophomore year.  At least some should be kids that are seen by
971189 -      their teachers and parents to be performing below their
971190 -      potential.  I think we would make this a special English class,
971191 -      so we get away from the idea these are "computer" people.  This
971192 -      is important because experience shows people who are experts with
971193 -      computers generally don't have a clue about what SDS does.
971195 -       ..
971196 -      The first year students would be provided high capacity notebook
971197 -      computers.  There would be procedures developed to download to
971198 -      desktop systems in school or at home.  They would be taught
971199 -      solely how to use SDS, and be graded only on their skill in using
971200 -      the functionality and on the quantity of their use of SDS to
971201 -      capture the activity in their class.  The second year they would
971202 -      be taught Communication Metrics and graded on the structure of
971203 -      what they write, the adequacy of the Subject Index, the degree to
971204 -      which the writing is linked and segmented (we did not discuss
971205 -      "record segmentation today) to support information, and how well
971206 -      they can find information.
971207 -
971209 -            ..
971210 -           External Sources - Scanning
971211 -
971212 -           We will need to develop support to get text book material
971213 -           available on-line for integration into their SDS work
971214 -           stream.
971215 -
971217 -            ..
971218 -           Time Management
971219 -
971220 -           Another challenge will be getting children who have no
971221 -           strong sense of "time" management to adhere to the SDS
971222 -           methodology.  People in business for 30 years often have
971223 -           difficulty with this, again because the human mind does it
971224 -           automatically.  That is why our approach is not so much to
971225 -           convince children it is a good idea, but to simply say this
971226 -           is what you are going to do, and if you do it you get a
971227 -           reward. Our goal is to position people to discover something
971228 -           that only experience can reveal.
971229 -
971231 -            ..
971232 -           Record Verification - Metrics
971233 -
971234 -           This is a tricky issue because one aspect of the process is
971235 -           to submit the record on important matters to give others the
971236 -           opportunity to object about its correctness.  Teachers might
971237 -           need additional payment to do this, and some may object on
971238 -           the grounds that they don't do this for other students.
971239 -           However, this is part of life.  It is another way for people
971240 -           to dig out of the system misunderstanding before a mistake
971241 -           causes harm.  We need to think about how to address it.
971242 -
971244 -       ..
971245 -      The third year they would be collaborating on a project to share
971246 -      information.  They would have support from the program for
971247 -      hardware and software improvements, and to consult, but would not
971248 -      be in a special class.  In fact, they might be used to teach new
971249 -      students how to use the software. They would be evaluated at the
971250 -      end of their senior year.  The diary data they develop would
971251 -      become a valuable resource for the school.  If they met a
971252 -      threshold criteria for capturing the record, they would be
971253 -      awarded a new notebook computer at graduation, possibly a
971254 -      scholarship.  We need incentives for people to capture the record
971255 -      to sustain them through the period when it may seem pointless to
971256 -      a young mind to do we want.
971257 -
971259 -       ..
971260 -      Results
971261 -
971262 -      Periodic reports would be issued on progress and papers should be
971263 -      published in various venues.  There will likely be attrition, so
971264 -      we may be cycling in new people as some fall out of the program.
971265 -      Probably initial adjustments will be needed as experience is
971266 -      gained administering the program.
971268 -       ..
971269 -      Students in the program will gain a powerful skill which, like
971270 -      reading and writing, can improve their lives over their entire
971271 -      life.
971273 -       ..
971274 -      The final report should lead to mainstreaming the program as part
971275 -      of the curriculum, similar to math and English.  It can then be
971276 -      introduced more widely.  The report should validate the ISO 10006
971277 -      criteria for "continual learning," per, ref SDS 28 line 175.  We
971278 -      might set as a goal to achieve:
971279 -
971281 -                   ..
971282 -                  Automated Education in the 21st Century
971283 -
971284 -
971286 -       ..
971287 -      A recommendation should be made about the need for a new work
971288 -      classification called something like...
971289 -
971290 -
971291 -                          Communication Analyst
971292 -
971293 -
971294 -         ...to supplement cost and schedule engineers.  This is
971295 -         generally beyond high school level, but the results of the
971296 -         study should reveal clues about what direction to take.  We
971297 -         would define skills and responsibilities, outlined generally
971298 -         in the discussions with Intel at ref SDS 28 line 801.
971300 -          ..
971301 -         A key issue in the study will be the amount of transitioning
971302 -         that may turn out to be needed for organizations.  Do we need
971303 -         a special class of "Scribes" to perform Communication Metrics?
971304 -
971305 -
971307 -       ..
971308 -      Target Schools
971309 -
971310 -      Patty said she has worked on similar projects with local schools.
971311 -      I mentioned the possibility of Cupertino HS where I attended.
971312 -      Another possibility would be Santa Teresa HS where Mike Welch is
971313 -      principal.
971314 -
971316 -  ..
971317 - Budget
971318 -
971319 - We may need something along the following:
971320 -
971321 -         Administration support at school............ 100K
971322 -         Computers for 20 people at $4K..............  80K
971323 -         Develop, plan, support, report.............. 150K
971324 -                                                  ----------
971325 -                                                     $330K
971327 -          ..
971328 -         So a three year study may cost $1M; should seek funding of
971329 -         $1.2M.  Once this thing is up and running, we could likely
971330 -         expand the participants for considerably less than a 1:1
971331 -         ratio, except for computer costs.
971332 -
971333 -           [See follow up discussion at ref SDS 35 line 42 and ref SDS
971334 -           37 line 77.]
971336 -            ..
971337 -           [See discussion with Intel at ref SDS 41 line 193.]
971338 -
971339 -
971340 -
971341 -
9714 -

SUBJECTS
Technology Leads to New Science
Describe SDS in 25 words
Poetry, Harmony, Creativity
Explaining SDS, POIMS
Psychologically Demanding, Truth/Errors,
Keyboard Data Entry, Synergy in Crafting
Communication Manager Ensures Time is
Ignorance, Fear, Denial, Communication
Cultural Resistance to New Methods
Details of Thinking Shocking when 1st
Keyboard is Hard for Executives to Use

A913 -
A91401 -  ..
A91402 - Technology Leading Science - Publishing Papers
A91403 -
A91404 - Tom Landauer in his book "The Trouble with Computers" observes that
A91405 - technological innovation often presages new scientific theories....,
A91406 - ref SDS 22 8303.  I expect this is so with SDS.  It is a first
A91407 - generation of a new way to use automation.  Some areas of inquiry:
A91408 -
A91409 -      1.  Think, remember and communicate, per ref OF 1 6528, and also
A91410 -          at ref OF 1 3742.
A91412 -           ..
A91413 -          What do these mean and how do they work together?
A91415 -           ..
A91416 -          Growing knowledge, ref SDS 28 8400.
A91417 -          ..
A91418 -          Confusion per analysis on 920808, ref SDS 7 0008, and
A91419 -          the conceptual framework for assembling disparate information
A91420 -          at ref SDS 7 8335, and ref SDS 12 8003; and mental blind
A91421 -          spots. ref SDS 14 0020
A91423 -           ..
A91424 -      2.  Poetry -- the mind remembers through rhyme and meter, per at
A91425 -          analysis ref SDS 21 line 33, using sound and timing to
A91426 -          supplement subject pointers in the mind.
A91428 -           ..
A91429 -      3.  Role of experience to interpret new information is at ref SDS
A91430 -          13 line 66:  looking forward with our eyes by looking backward
A91431 -          in our mind.
A91433 -           ..
A91434 -      4.  Writing v. pictures and dialog, ref SDS 15 line 112.
A91435 -          ..
A91436 -      5.  Discovering errors is psychologically demanding
A91437 -          ref SDS 6 line 119.
A91439 -           ..
A91440 -          The subconscious hides small errors so we can function at an
A91441 -          order of magnitude suitable to our objectives.  SDS is a way
A91442 -          to "debug" errors.  It is likely that we make constant
A91443 -          errors.  The need to "feel good" about ourselves suggests
A91444 -          people are biologically less accommodating of encountering
A91445 -          these errors than are others.  Thus, SDS may not be suitable
A91446 -          for everyone, implying a special discipline may be needed to
A91447 -          accomplish its task.
A91449 -           ..
A91450 -      6.  Faith, change, culture shock:  the mind's penchant for
A91451 -          stability that fits experience into paradigms.
A91452 -          ..
A91453 -      7.  Keyboard computer input offers advantages over speech
A91454 -          (the dream of talking to a computer) for innovation because
A91455 -          more of the brain is at work, i.e., two hands and two eyes,
A91456 -          rather than one mouth and two ears.
A91457 -
A91459 -  ..
A91460 - Patty noted that her personal work practice might not be amenable to
A91461 - using SDS because they are effective and well established. One project
A91462 - objective is to evaluate criteria for continual learning published by
A91463 - the International Standards Organization, ref SDS 28 line 174.  Our
A91464 - project contemplates flexibility in meeting this objective.
A91465 -
A91466 -
A91467 -
A91468 -
A915 -

SUBJECTS
Santa Clara University

AA03 -
AA0401 -  ..
AA0402 - Collaboration
AA0403 -
AA0404 - The project team probably needs a variety of skills including folks
AA0405 - with math modeling expertise.  I expect it is going to turn out there
AA0406 - are some interesting mathematical correlations that will emerge from
AA0407 - data about macro and micro phenomena, such as rates of knowledge creep
AA0408 - as a function of information flow, optimum collaboration through
AA0409 - linking, i.e., one person, two, four, eight.  At some point there is
AA0410 - bound to be diminishing returns.
AA0412 -  ..
AA0413 - We also need some credentialed management types and probably someone
AA0414 - who works in communication education.  I mentioned to Patty that one
AA0415 - purpose of the Communication Metrics course is to advance the ball on
AA0416 - how "communication" is taught, as discussed with Jane Carpenter at the
AA0417 - Wharton School of Business, ref SDS 20 line 138, and ref SDS 18 line
AA0418 - 78.  This study would likely impact that effort.
AA0419 -
AA0420 -
AA0422 -  ..
AA0423 - Follow Up
AA0424 -
AA0425 - I advised I am meeting with Intel on Oct 31, and will inquire about
AA0426 - support for a study.
AA0427 -
AA0428 -       [On 960103 discussion with Intel at ref SDS 41 8349
AA0430 -  ..
AA0431 - Patty will develop a first pass at a proposal to implement these
AA0432 - ideas.
AA0433 -
AA0434 -       [On 951128 called to follow up. ref SDS 39 0001
AA0435 -
AA0436 -
AA0437 -
AA0438 -
AA0439 -
AA0440 -
AA0441 -
AA0442 -
AA0443 -
AA0444 -
AA0445 -
AA0446 -
AA0447 -
AA05 -