CONTACTS 
0201 - Intel Corporation
020101 - Mr. David Vannier; Director of Mobile Architecture
020102 - Mail Stop SC9-28

SUBJECTS
PMI Event Program, Planning
Speakers, Feb Event, Jul Event, Sep Event

0704 -
0704 -    ..
0705 - Summary/Objective
0706 -
070601 - Follow up ref SDS 49 0000.
070602 -
070603 - Explained PMI, background and scope of the Event program, per letter
070604 - to Intel, ref DIP 1 0000 prepared at ref SDS 41 3333. Showed how
070605 - personal computers can accomplish personal and organizational tasks
070606 - Dave envisioned in 1991. ref SDS 0 8943  Intel has given up trying to
070607 - use computers for improving management, because the task to design
070608 - effective technology proved to be too difficult. ref SDS 0 7732
070609 - Discussed a presentation on achieving a quantum leap in management
070610 - productivity, ref SDS 0 2742, which Intel and lead. ref SDS 0 3216
070612 -  ..
070613 - Dave will develop an outline for review at a meeting Oct 31, 1995.
070614 -
070615 -    [On 951004 submitted letter linked to this record. ref SDS 50
070616 -    5849.]
070617 -
070618 -    [On 960103 follow up meeting on Asilimar planning. ref SDS 60 0001]
070619 -
070620 -
070622 -  ..
0707 -
0708 -
0709 - Discussion
0710 -
071001 - David is now assigned to perform general business management in the
071002 - area of strategic planning.  Initially, submitted an extract of the
071003 - SDS schedule and the diary for work over the past few weeks to show
071004 - the contrast between traditional manual methods, and the advanced
071005 - methods that Intel technology can present at Asilomar to advance the
071006 - art of management. ref SDS 0 1830  I also brought Landauer's book,
071007 - "The Trouble with Computers," and copies of the paper on POIMS
071008 - technology, ref OF 2 0001, and the New World Order paper. ref OF 3
071009 - 0001  These and other materials were used throughout our discussion to
071010 - supplement and clarify understandings.
071011 -
071012 -
071013 -
071014 -
071015 -
0711 -

SUBJECTS
PMBOK, ISO 10006 Compliance
Continual Learning
Traceability to Original Sources
Executives Have Strong Learning Skills, SDS
Capturing the Record, What did we say, What
Organizational Learning Capture Intelligence Organization Analysis Al
Capturing Organizational Memory Who What When Where Why How Knowledge

2009 -
201001 -  ..
201002 - Project Management Institute (PMI)
201003 -
201004 - We reviewed the history of PMI founded in 1969 to develop professional
201005 - standards and improve management communications.  Submitted PMI
201006 - literature showing over 12,000 members with chapters worldwide. see
201007 - ref SDS 45 5667
201009 -  ..
201010 - Showed Dave a few issues of PM Network and Project Management Journal
201011 - published monthly and quarterly by PMI on news, methods and ideas in
201012 - project management.
201013 -
201014 -
201016 -  ..
201017 - Project Management Body of Knowledge (PMBOK)
201018 -
201019 - This is a PMI publication for managing projects, ref SDS 44 4612, that
201020 - defines a professional discipline:
201021 -
201022 -
201023 -                  Project Management Professional (PMP)
201024 -
201026 -  ..
201027 - PMI offers training and certification examinations throughout the year
201028 - and around the world.  An application form was submitted to Dave for
201029 - reference. Passing the examination on the PMBOK and meeting experience
201030 - criteria result in PMI issuing a PMP certificate.
201031 -
201033 -  ..
201034 - ISO 10006 & PMBOK
201035 -
201036 - David is generally familiar with ISO quality criteria.  We briefly
201037 - reviewed ISO 10006 and PMBOK which together offer significant gains in
201038 - management practices, per ref SDS 44 4109.  PMI's Event Program will
201039 - present through Intel and others how the following communications
201040 - processes can be improved by automation:
201041 -
201042 -         [On 960315 reviewed power of microcosm. ref SDS 67 8888,
201044 -          ..
201045 -         [On 960507 discussed SDS on evolution of technology toward
201046 -         management support. ref SDS 71 2832
201048 -       ..
201049 -      Traceability and Feedback Metrics Key Metrics of Listening
201050 -
201051 -      This is a business process to align communications, ref SDS 44
201052 -      1940, by linking daily work and decisions to original sources for
201053 -      calls, meetings, contract provisions, design specifications,
201054 -      customer requirements, laws, regulations, policies, industry
201055 -      standards and so on.  Traceability links back to the cause or
201056 -      support for a current action, condition, or decision, ref SDS 44
201057 -      1740, in order to strengthen understanding, explained in NWO,
201058 -      ref OF 3 5361, which in turn improves listening, which is a big
201059 -      challenge these days, as reported on 890809. ref SDS 5 CJ9J
201060 -      Better listening improves organizational memory, which is another
201061 -      big problem, because memory is the core of human reasoning. see
201062 -      report on 900319. ref SDS 7 0702
201063 -
201065 -       ..
201066 -      Continual Learning - Discovery - Key Leadership Skills
201067 -
201068 -      This is an integrated business process of first capturing
201069 -      important details to discover and understand who, what, when,
201070 -      where, why and how events occur; and, second, using
201071 -      "traceability," or linking, to learn the cause and any
201072 -      inconsistency with prior events. ref SDS 44 2846
201074 -             ..
201075 -         •  How do current events comport with past experience?
201076 -         •  What implications arise and what actions are needed?
201078 -       ..
201079 -      Obviously capturing the record today and linking it for alignment
201080 -      with objectives, history and controlling forces in contracts,
201081 -      regulation, commitments, policies, schedules and so on, makes it
201082 -      possible at a future time to repeat the process of alignment,
201083 -      hence the concept of continual, or.....
201085 -                      ..
201086 -                     organizational learning
201087 -
201088 -
201089 -      Indeed, superior "learning skill" is a primary characteristic of
201090 -      successful executives.  It is defined in an HBR article (Apr,
201091 -      1994 p. 14) as the ability to make connections of seemingly
201092 -      unrelated information, ref SDS 23 3381.  A predicate to making
201093 -      connections is listening.  The only metric of "listening" is what
201094 -      is actually captured and aligned in writing.
201096 -       ..
201097 -      Clearly, traceability and Continual Learning are synergistically
201098 -      related. ref SDS 44 6883
201099 -
201100 -        [See Andy Grove Management method ref SDS 69 3703, and plan to
201101 -        demonstrate it at Asilomar.]
201102 -
201103 -
201104 -
2012 -

SUBJECTS
Drucker, Peter; Investing Intellectual Capital
Convert Information into Knowledge
Quantum Leap to the Future
Information Highway, New World Order, Gift of Time
Reengineering Communications
Communications Failing on Information
Official View of Reality, Substitute for
Communication Main Task of Management
Organizational Memory History Experience Diary Intelligence Causation
Good Management Defined Intelligence Memory Organization Analysis Ali
Organizational Memory Who What When Where Why How Capturing Reporting
Knowledge SDS Enables Drucker's Ideas on Good Management Presented at
Intel Information Overload Major Problem Not Enough Time for Listenin
Communications Main Activity Management Meetings Calls Documents Inf

5516 -
551701 -  ..
551702 - Investing Intellectual Capital Improves Management Productivity
551703 -
551704 - Applying technology to integrate common business processes for
551705 - schedule, diary, and context management makes it practical to rely on
551706 - the record of understandings, i.e., actual history, experience,
551707 - organizational memory and knowledge of objectives, requirements and
551708 - commitments, rather than rely on guess and gossip, personal recall,
551709 - hunch and hope, or "group think" (also called "official view of
551710 - reality").  Tying multiple sources of information together as a
551711 - function of time and circumstance (i.e., particular events such as a
551712 - phone call, meeting, document--contract, letter, e-mail, policy, book,
551713 - article), creates a web of understandings called "knowledge."  In
551714 - other words, traceability, see above, ref SDS 0 9830, converts mere
551715 - information into useful "knowledge," as explained in POIMS.
551716 - ref OF 2 0367
551718 -  ..
551719 - POIMS technology calls this process of growing new knowledge...
551720 -
551721 -
551722 -                  Investing Intellectual Capital
551723 -
551724 -
551725 -    ...see paper submitted to Dave, ref OF 2 1101
551727 -  ..
551728 - Peter Drucker notes that earning potential of people and organizations
551729 - is ultimately linked to the ability to grow new knowledge, ref SDS 19
551730 - 7720, and ref SDS 19 8229, and that productivity of knowledge work
551731 - (i.e., management) is a question of quality. ref SDS 19 3416
551732 - Therefore quality control for management requires an integrated
551733 - process of traceability and continual learning, possible only by
551734 - automation.  As a leading technology company, Intel can play a strong
551735 - role in improving management productivity by automating sound
551736 - management practices.
551737 -
551739 -  ..
551740 - Vision - Automated Management for 21st Century
551741 -
551742 - The PMI Event Program presents a vision of management communications
551743 - using "automated integration" of traceability and continual learning,
551744 - so these practices can be applied in the modern age of accelerating
551745 - information flows, commonly called the:
551746 -
551748 -                        ..
551749 -                       Information Highway
551750 -
551751 -
551752 -      ...advocated by pundants and vendors as a way to improve
551753 -      management productivity, e.g., Van Kaspar. ref SDS 18 2526, and
551754 -      IBM, ref SDS 28 2833.
551756 -  ..
551757 - The program will test published standards against actual performance
551758 - with the aim of assisting the membership in improving their work
551759 - practices on communications, based on PMBOK and ISO criteria, per the
551760 - record at ref SDS 44 4612, and letter to Dave. ref DIP 1 0001
551761 -
551762 -
551764 -  ..
551765 - PMI Event Program - Background
551766 -
551767 - We reviewed reports of failure and frustration using conventional
551768 - management tools/methods (e.g., CPM, email, networking, endless
551769 - meetings), that show the need for better communications, per
551770 - ref SDS 43 3829, which led to formulation of PMI's Event theme.
551772 -  ..
551773 - Dave seemed to recall Gopal Kapur's name coming up in some context at
551774 - Intel -- perhaps a project management seminar.  We briefly examined
551775 - Gopal's report on poor management productivity in the IT sector as a
551776 - result of information overload. ref SDS 35 3921
551777 -
551779 -  ..
551780 - Why Improve "Communications"?
551781 -
551782 - Communications is the main activity of management (meetings, calls,
551783 - documents, email), ref SDS 24 0034.
551784 -
551785 -      [On 970829 text book on management cites accountability as engine
551786 -      of productivity. ref SDS 92 6666
551788 -  ..
551789 - Effective communication requires discovering misunderstandings, e.g.,
551790 - feedback "metrics," ref SDS 21 4451, so that corrections can be made
551791 - before mistakes occur that increase costs and delay the work, as
551792 - submitted to Dave in the Jul 17 letter, ref DIP 1 0001, and the record
551793 - on 950327 defining "Communication Metrics," ref SDS 33 7777.  Shared
551794 - meaning must be created and maintained among affected parties over the
551795 - time period required for action. ref OF 3 4077 and ref OF 3 1971
551797 -  ..
551798 - Published management standards require traceability and Continual
551799 - Learning that build case studies to maintain alignment essential for
551800 - effective communication, reviewed recently on 950721. ref SDS 44 6883
551801 - But these processes cannot be accomplished consistently using
551802 - traditional management practices and computer applications because
551803 - events move too quickly.
551804 -
551805 -     [On 951026 organizations certified ISO compliant unable to comply
551806 -     with requirements for traceability and continual learning.
551807 -     ref SDS 55 3245
551809 -      ..
551810 -     [On 970603 Dave advised Intel needs help on this. ref SDS 89 5803]
551811 -
551812 -
551814 -  ..
551815 - Information Overload Overwhelms Span of Attention With Limited Time
551816 -
551817 - Over and over we hear...
551818 -
551819 -                   There is not enough time to think!
551820 -
551821 - ...developed in the "New World Order..." paper. ref OF 3 041Y
551823 -  ..
551824 - We looked at the explanation in the NWO paper about the growing
551825 - problem of limited span of attention, which executives try to avoid by
551826 - relying on common sense.  This prevents creating alignment and shared
551827 - meaning, causing small problems to escalate into crisis. ref OF 3 04M2
551829 -  ..
551830 - Information overload is a new reality that cannot be escaped, and so
551831 - requires proactive measures to strengthen management. ref OF 3 0050
551832 -
551833 -         [On 951012 discussed initiative at University of Santa Clara
551834 -         on improving education. ref SDS 53 4444
551836 -          ..
551837 -         [On 960205 article reports study showing managers waste 70% of
551838 -         the day in unproductive meetings. ref SDS 63 5222
551840 -  ..
551841 - Dave said limited time and constant information from meetings, calls
551842 - and email is a big problem at Intel, reflecting the report on 951026
551843 - that businesses try to improve management, but nobody has time to
551844 - comply  with standards for traceability to original sources, because
551845 - everybody is busy in meetings, making calls and sending email.
551846 - ref SDS 55 3245
551847 -
551848 -         [...below, Dave cites email as least effective business system
551849 -         at Intel. ref SDS 0 5849
551851 -          ..
551852 -         [On 970603 Dave receiving 70 email a day. ref SDS 89 9009
551854 -  ..
551855 - Peter Drucker makes the same point, that every executive is
551856 - overwhelmed by information overload, so denial that people do not need
551857 - support is incorrect. see on 931130, ref SDS 19 5567
551858 -
551859 -         [On 960223 example at Intel people overwhelmed by information
551860 -         overload. ref SDS 64 4992 and ref SDS 64 1429
551862 -          ..
551863 -         [On 960315 reviewed problem for technology to solve in meeting
551864 -         with Marcy at Intel. ref SDS 67 8808
551866 -          ..
551867 -         [On 960509 Dave's letter confirms efforts at Intel to improve
551868 -         management with technology, ref SDS 72 3502.]
551870 -          ..
551871 -         [On 960626 report from Netscape on Intranets. ref SDS 77 4432]
551873 -          ..
551874 -         [On 970110 example at USACE people overwhelmed by too many
551875 -         meetings. ref SDS 85 5893
551877 -          ..
551878 -         [On 970116 Intel uses "Constructive Confrontation" methods to
551879 -         make meetings productive. ref SDS 87 1111]
551881 -          ..
551882 -         [On 970603 Dave receiving 70 email a day. ref SDS 89 9009
551884 -          ..
551885 -         [On 970603 Dave confirms that following good management
551886 -         practices required by Intel policies is a big problem using
551887 -         tools and methods available. ref SDS 89 4528
551889 -          ..
551890 -         [On 990907 Dave indicates SDS on the Internet accomplishes
551891 -         aims of POIMS. ref SDS A8  0149]
551893 -          ..
551894 -         [On 020504 study shows requirements for good management using
551895 -         accurate communications specified in FAR, ISO, Health Care,
551896 -         Covey, Drucker, 2,000 year tradition of literacy for
551897 -         contemporaneous documentation and feedback to work
551898 -         intelligently are ignored in government, business, health
551899 -         care, every sector. ref SDS C7 NS6F
551901 -          ..
551902 -         [On 020606 Microsoft has trouble finding relevant details for
551903 -         getting things done; nobody has time to think due to
551904 -         information overload. ref SDS C8 7W4F
551906 -          ..
551907 -         [On 021108 Bill Gates announced project to develop software
551908 -         that makes finding information fast and easy. ref SDS D0 EF5I
551910 -          ..
551911 -         [On 050722 aerospace manager 300 unread email giving up on
551912 -         communication not enough time to read, wants verbal briefings,
551913 -         but not enough time. ref SDS D2 GT5H
551914 -
551915 -
551916 -
5520 -

SUBJECTS
Quantum Leap to the Future
Automation Trends
Technological Impact on Practice of
Leadership with Broader Vision
Change is Needed/Resisted, Innovation
Paperless Office, Document Management
Automated Notebook, This is What I Want
Studies of New Technology
Paperless Office
Pilot Programs to Discover Technology
Killer App Wordprocessing First Major Applicaton for PC, Major Achiev
Intel Goal Improve Technology to Improve Information Management Solve

7214 -
721501 -  ..
721502 - Automated Integration - The Gift of Time is a Mystery to Most
721503 -
721504 - Automated integration of accepted business practice, per analysis in
721505 - POIMS, ref OF 2 2688, offers the gift of time and the power of
721506 - knowledge. ref OF 2 0793
721507 -
721508 - Management standards like the PMBOK and ISO, and experts like Peter
721509 - Drucker reviewed on 931130, ref SDS 20 2562 and Stephen Covey,
721510 - reviewed on 921205, ref SDS 15 2229, call for integrating management
721511 - work tasks to improve productivity, but this has proven difficult to
721512 - accomplish, as reported by Landauer, per below. ref SDS 0 4408
721513 -
721515 -  ..
721516 - David's Remarks to PMI - Building the Killer Application for the PC
721517 - Killer Application - Automated Integration of Time and Information
721518 -
721519 - The theme of David's remarks to PMI is:
721520 -
721521 -
721522 -                    Taking the Quantum Leap
721523 -
721524 -
721525 -    ...from IBM's event on 940629, ref SDS 28 5523, and discussions
721526 -    with Bill DeHart (PMI Event Program team member) at ref SDS 38
721527 -    6943, and with Morris Jones of Chips & Technologies. ref SDS 39
721528 -    3394 and ref SDS 39 5593
721530 -     ..
721531 -    The Asilomar Conference will present...
721532 -
721533 -
721534 -      •  Quantum leaps in management productivity appear possible using
721535 -         technology by Intel and others.
721536 -
721538 -          ..
721539 -      •  Leaps in technology require vision and courage by executives
721540 -         to take the first steps toward a new reality of automating and
721541 -         integrating traditional management practice.
721543 -  ..
721544 - On 941114 IBM found that SDS technology is a "Killer Application"
721545 - because it adds value by integrating key communication and management
721546 - tools IBM is pursuing to make computers productive. ref SDS 29 5380
721547 -
721548 -     Below, explain how to assess added value. ref SDS 0 2899
721550 -  ..
721551 - Dave will explain progress toward Intel's goal to make personal
721552 - computers productive as reported in an interview with Byte magazine
721553 - (Apr 1991, p 131 - shown in the record on 910418, ref SDS 9 2744),
721554 - that describes a new kind of integrated software for improving
721555 - management, commonly called a "Killer Application".......
721557 -         ..
721558 -        This is What I Want Paperless Office Support Good Management
721559 -        Good Management Intel Working to Implement with Technology
721560 -
721561 -        Vineer says holding up a notepad:  This is my laptop, today.
721562 -        I'm looking for something that replaces this.  This is it. This
721563 -        is what I want.  When I can do everything that I can do with
721564 -        this pad of paper and this pen, I might be happy. That means
721565 -        being able to tear things out and hand them to my secretary.
721566 -        It means being able to draw pictures, it means being able to
721567 -        put in text, it means being able to keep my calendar, and
721568 -        everything else.  This is my calendar.  So, this is how I live,
721569 -        and this is what I'm looking to replace.  If you can imagine
721570 -        this is a laptop, this in electronics, that's how I can account
721571 -        for 15 million transistors.  Now what do I do past that?  I
721572 -        guess I can start talking to it.
721573 -
721574 -            [On 960315 Intel's "Notebook computer of the Future" to
721575 -            access Internet. ref SDS 67 4356
721577 -             ..
721578 -            [On 960421 submitted proposal to Intel. ref SDS 70 2215]
721580 -             ..
721581 -            [On 960507 David feels SDS and Intel have same vision, but
721582 -            different paths to the future. ref SDS 71 5849
721584 -             ..
721585 -            [On 970603 Dave decises to try SDS on a new project.
721586 -            ref SDS 89 8553
721588 -             ..
721589 -            [On 990427 Enterprise Management proposed for NSF grant...
721590 -            ref SDS A5  9522
721592 -             ..
721593 -            [On 990907 Dave wrote a letter noting SDS accomplishes
721594 -            difficult goal for technology to improve management.
721595 -            ref SDS A8 0149
721597 -  ..
721598 - Intel's objective to integrate time and information is cogent and
721599 - compelling under emerging management standards for "Traceability" in
721600 - daily communications, and "Continual Learning" in the age of the
721601 - Information Highway.
721603 -  ..
721604 - Dave reports below Intel was unable to accomplish this objective.
721605 - ref SDS 0 7732  Inflated demand for computers to accomplish Intel's
721606 - objective for improving management productivity has since been fueld
721607 - by marketing hype selling Windows and Internet. ref SDS 0 QG6N
721608 -
721609 -        [On 951022 investors worry lack of progress on Killer
721610 -        Application to make computers productive will cause buble of
721611 -        inflated computer market to burst. ref SDS 54 6565
721613 -         ..
721614 -        [On 960117 investors still worried Intel desperately needs
721615 -        Killer Application for high speed processors. ref SDS 61 5840
721617 -         ..
721618 -        [On 010223 Intel worried it cannot predict what customers want.
721619 -        ref SDS C1 W56J
721620 -
721621 -
721623 -  ..
721624 - What designs, tests and pilot programs are underway to discover the
721625 - secrets and realize the power of automated integration?
721626 -
721627 -     [See Byte article on Intel's IAL unit, ref SDS 56 2241 and follow
721628 -     up where IAL was later disbanded at ref SDS 60 3884, and also on
721629 -     ref SDS 71 8358
721631 -      ..
721632 -     [Suggested Intel pilot test SDS at ref SDS 70 2299, ref SDS 70
721633 -     4444
721635 -      ..
721636 -     [Pilot tests reported used by Apple Computer. ref SDS 83 2284
721638 -      ..
721639 -     [On 980307 Andy Grove's book "Only the Paranoid Survive" urges
721640 -     managers to experiment with new methods. ref SDS 98 3416
721641 -
721642 -
721643 -
7217 -

SUBJECTS
Conflict with Existing Methods
Quantum Leap to the Future
Change is Needed/Resisted, Innovation
New Realities of 21st Century, Technology
Continual Learning Case Studies
Toffler, Alvin, Culture Shock

8408 -
840901 -  ..
840902 - Culture Shock, New Realities Require Continual Learning
840903 -
840904 - On 950911 review shows the Tofflers, authors of "Future Shock," and
840905 - instrumental in framing transitions to the future, expect that a key
840906 - characteristic of the 21st century will be teaching the ability to
840907 - "think" or, stated another way, to "learn," ref SDS 47 2222.
840908 - Education will no longer focus on specific skills, since skill
840909 - requirements will change often over the productive life of people.
840910 - Can we empower people to rapidly acquire new knowledge through
840911 - Continual Learning, called for in the ISO 10006 standard? ref SDS 44
840912 - 2846.
840914 -  ..
840916 -  ..
840917 - David said 25% of Intel's workforce has changed job assignments under
840918 - Intel's efforts to cope with changing market conditions, according to
840919 - a recent internal study.
840920 -
840921 -     [On 980307 Andy Grove's book "Only the Paranoid Survive says on
840922 -     page 143 that half of the executive staff had to change. ref SDS
840923 -     98 1660]
840925 -  ..
840926 - Since Intel is a cutting edge firm, its history portends the new
840927 - reality foreseen by the Tofflers.
840928 -
840929 -     [Example of "new reality" at ref SDS 84 5790.]
840931 -  ..
840932 - The title of the Tofflers' best selling book describes the shock to
840933 - personal sensibilities when first confronted with methods that vary
840934 - significantly from personal experience.  The longer those practices
840935 - have been accepted, the greater shock and consequent resistance to
840936 - change that conflicts with experience.  This is a challenge that is at
840937 - least as great as that entailed in creating useful technology.
840938 -
840939 -     [See for example ref SDS 50 4498.]
840941 -      ..
840942 -     [On 971202 HQ USACE staff shocked by SDS. ref SDS 95 2837]
840943 -
840944 -
8410 -

SUBJECTS
Usefull Technology to Leadership, Used a Lot
Think, Remember, Communicate, Lift Innate
Disallusioned by Technology; Making more money
Remembering (Linked Records - Traceability,
Market Potential, Entertainment & Usability, Require
Usability/Entertainment are Dominate Design
Businesses Believe Computers Make Managers
Entertaining Diversions Needed to Offset
Entertainment Computers Because Productivity Management Not Improved

AC11 -
AC1201 -  ..
AC1202 - Making Personal Computers Productive
AC1203 -
AC1204 - Tom Landauer in his book:
AC1205 -
AC1206 -                   The Trouble with Computers
AC1207 -                   MIT Press, 1995
AC1208 -                   ISBN 0-262-12186-7
AC1209 -
AC1210 -        ...notes that managers want computers to improve their
AC1211 -        productivity, ref SDS 40 3387 and ref SDS 40 8911; but, so far
AC1212 -        more computer power has not reached this goal. ref SDS 40 3045
AC1214 -  ..
AC1215 - Mr. Landauer offers many statistics and graphs to support his view
AC1216 - that computer power is applied friviously, ref SDS 40 1222.
AC1217 -
AC1219 -  ..
AC1220 - How much time do Andy Grove, Lou Gerstner and Bill Gates use personal
AC1221 - computers each day to improve earnings at Intel, IBM and Microsoft?
AC1222 - ref SDS 27 3333  How much time do Andy, Lou and Bill spend writing
AC1223 - letters, playing games, doing spreadsheets to accomplish their goal of
AC1224 - building better products and convincing people to buy them?  Probably
AC1225 - none, because other people write letters, do spreadsheets and play
AC1226 - games.  The task Andy, Lou and Bill cannot hire other people to do is
AC1227 - to think, plan, analyse and decide.  These personal cognitive tasks of
AC1228 - "intelligence" are carried out through a continuous process of daily
AC1229 - communication that grows new knowledge and ideas from new connections
AC1230 - created each day. ref SDS 44 7309 ref SDS 44 3320
AC1232 -  ..
AC1233 - Leaders need knowledge and ideas not "data" and "information."
AC1234 -
AC1235 -       [See definition of "executive" work, ref SDS 52 5902.]
AC1236 -
AC1237 -       [See transition from data and information, to knowledge, wisdom
AC1238 -       and vision, ref SDS 78 4833.]
AC1240 -        ..
AC1241 -       [Dave showed at Asilomar that managers are not using computers,
AC1242 -       ref SDS 80 7407.]
AC1243 -
AC1245 -  ..
AC1246 - Customers Want to Improve Ability to Think, Remember Communicate
AC1247 - Entertainment Nice Diversion When PCs Fail to Improve Productivity
AC1248 -
AC1249 - The core hope of people who buy "personal computers" is to improve
AC1250 - productivity performing "personal" tasks, ref SDS 40 3387.  The
AC1251 - "personal task" people want computers to improve is connecting the
AC1252 - dots for discovering and understanding cause and effect, i.e., improve
AC1253 - ability to think, remember and communicate, and to do so in time to
AC1254 - save lives, time, and money, so they can improve their work, and make
AC1255 - more money. see Landauer reviewed on 950710. ref SDS 40 8911
AC1257 -  ..
AC1258 - If personal computers do not improve personal productivity, then
AC1259 - purchasing a personal computer is simply a transfer of wealth, or, at
AC1260 - best, an entertaining diversion from the tension of doing tasks that
AC1261 - are productive.  Entertainment of course is valuable, especially after
AC1262 - a stressful day of meetings and calls when everybody is remembering
AC1263 - things differently, ref SDS 30 6488, ref SDS 81 0896.
AC1265 -  ..
AC1266 - When computers do not improve personal productivity by improving
AC1267 - ability to think, remember and commuicate, then executives fear
AC1268 - discovery by second-guessers. Computers that entertain are a welcome
AC1269 - relief from anxiety about accountability.
AC1270 -
AC1271 -     [...below, Intel gave up on making computers productive.
AC1272 -     ref SDS 0 7732
AC1274 -      ..
AC1275 -     [On 951228 manufacturers selling computers for games rather than
AC1276 -     management productivity in order to maintain market share.
AC1277 -     ref SDS 58 3883
AC1279 -      ..
AC1280 -     [On 970116 Chips & Technologies manufacturing computer graphics
AC1281 -     parts for games to entertain, because people have given up on
AC1282 -     selling computers for usefulness to improve management and
AC1283 -     communication productivity. ref SDS 86 I14O
AC1284 -
AC1286 -  ..
AC1287 - Improve First Guess to Reduce Pain of Second Guessing
AC1288 - Second Guessing Feared When Computers Fail to Improve Productivity
AC1289 -
AC1290 - We have to focus hard under present practice of management by...
AC1291 -
AC1292 -
AC1293 -                  guess and gossip  -  hunch and hope
AC1294 -
AC1295 -
AC1296 - ...to distinguish whether what is being said today is aligned with the
AC1297 - contract, commitments from prior meetings and documents from prior
AC1298 - days, weeks and years.  When we guess wrong, then it becomes very
AC1299 - stressful worrying about whether "second-guessers" will discover our
AC1300 - mistake.  Wouldn't it be better to use the computer to increase our
AC1301 - mental capacity to align communications so our "first-guess" has a
AC1302 - better chance of succeeding, rather than provide a diversion from the
AC1303 - stress it suffers straining to keep up with the pace of modern life,
AC1304 - i.e., the Information Highway?
AC1305 -
AC1306 -      [Report people want entertainment. ref SDS 58 3883
AC1308 -       ..
AC1309 -      [Example of solution using Communication Metrics from meeting
AC1310 -      with Intel on 960327 ref SDS 68 3004.]
AC1312 -       ..
AC1313 -      [Using Internet/Intranet to meet this goal, ref SDS 77 1028 and
AC1314 -      ref SDS 77 3888.]
AC1316 -       ..
AC1317 -      [See "Constructive Confrontation" meeting methods at Intel, see
AC1318 -      ref SDS 87 1111.]
AC1320 -       ..
AC1321 -      [See Intel market research project on expanding the PC market,
AC1322 -      ref SDS 89 7499.]
AC1324 -       ..
AC1325 -      [See Fortune article on Windows NT goal to provide "empowerment"
AC1326 -      per ref SDS 90 3212
AC1327 -
AC1329 -  ..
AC1330 - Thinking and Remembering Improve Earnings Need Killer Application
AC1331 -
AC1332 - Peter Drucker observes that the human species uniquely creates wealth
AC1333 - by converting from reliance on physical labor to application of
AC1334 - knowledge and ideas, ref SDS 19 3490, ref SDS 19 1199  But this is not a
AC1335 - secret of Mr. Drucker's.  People realize they are "smarter" than other
AC1336 - species.
AC1338 -  ..
AC1339 - People believe that creating new knowledge and better ideas are the
AC1340 - tasks that enable Bill, Lou and Andy to make money selling computers.
AC1342 -  ..
AC1343 - Thus, buyers want a computer that helps make the connections that
AC1344 - convert information into the knowledge that generates value, wealth
AC1345 - and income.  Since thinking and remembering are predicates to
AC1346 - communicating, and since communication is the core of communities,
AC1347 - ref SDS 28 2108, it is no secret that improving the ability to think,
AC1348 - remember and communicate makes life better.  That is what people want.
AC1349 -
AC1350 -     [See support from DEC event at ref SDS 51 2209.]
AC1351 -
AC1353 -  ..
AC1354 - If buyers cannot get what they want, and come to believe there is no
AC1355 - progress being made to archive it, then how long will the personal
AC1356 - computer boom last?   Alternatively, might a portion of the fruits of
AC1357 - the personal computer mystique be applied toward meeting the true aims
AC1358 - of the customer?
AC1359 -
AC1360 -     [See CNN report on investor worries, ref SDS 54 3333]
AC1362 -      ..
AC1363 -     [On 951107 review of Byte article on Intel's AIL unit studying
AC1364 -     ways to make PCs more useful, ref SDS 56 7799 -- which was later
AC1365 -     disbanded, ref SDS 60 3884; and report on manufacturer's design
AC1366 -     objectives, ref SDS 58 3883.]
AC1368 -      ..
AC1369 -     [On 960117 investors worried computer industry needs Killer
AC1370 -     Application to meet inflated customer expectations for improving
AC1371 -     productivity. ref SDS 61 9F4J
AC1373 -      ..
AC1374 -     [See Intel efforts on 970603 to expand demand for high performance
AC1375 -     PCs, ref SDS 89 7499.]
AC1377 -      ..
AC1378 -     [On 980306 Intel reported drop in PC demand. ref SDS 97 1917]
AC1380 -      ..
AC1381 -     [On 980307 Andy Grove's book "Only the Paranoid Survive" says
AC1382 -     managers must be willing to change in order to meet demands of
AC1383 -     changing market. ref SDS 98 2680, ref SDS 99 1566]
AC1385 -      ..
AC1386 -     [On 980313 report drop in PC demand despite drop in price below
AC1387 -     $1K. ref SDS A0 1331]
AC1388 -
AC1389 -
AC1390 -
AC1391 -
AC1392 -
AC1393 -
AC1394 -
AC14 -

SUBJECTS
Operating System for People & Organizations
Automated Integration of Management Tasks
Spreadsheets & Wordprocessing Don't Improve
Experience, Data Base "Report" Unreliable" Relative to
Communication Offers Opportunity for
Management productivity; Operating System for People
Spreadsheet for Knowledge; Management is Complex,
Takes a Long Time to Figure out What to Automate
Automated Integration, Communication Metrics
Wordprocessing, Spreadsheets, Need New Application Ellison, Larry
Core Engine Knowledge SDS Augment Intelligence, SDS
Intelligence SDS Core Knowledge Management Chronology Complexity
Operating System People Organizations KM SDS Enterprise Management
Augment Intelligence Thinking with Computers Knowledge Management, SD

B516 -
B51701 -  ..
B51702 - Conceptual Framework for New Market - Tools to Grow New Knowledge
B51703 -
B51704 - Is there a missing ingredient that can convert computer power into
B51705 - personal and organizational productivity?
B51706 -
B51707 - Professor Tom Landauer, Ph.D., (and others -- see article in HBR, Apr
B51708 - 1994, ref SDS 24 3850), explains the need for a combination of better
B51709 - usability and usefulness, ref SDS 40 HL8H, and reports this is
B51710 - difficult to accomplish. ref SDS 40 1222
B51711 -
B51712 -     [On 970222 Larry Ellison, CEO Oracle, calls for new application.
B51713 -     ref SDS 88 3967
B51715 -      ..
B51716 -     [On 000513 Andy Grove, CEO Intel, did not know the next wave of
B51717 -     technology.
B51719 -  ..
B51720 - A strong hint is Dave's article in Byte published in 1991, per above.
B51721 - ref SDS 0 8943
B51723 -  ..
B51724 - The first wave of personal computers created efficient operating
B51725 - systems for computers, thus:  DOS, Windows, Unix, Os2, NT, Windows95.
B51726 - These powerful innovations, together with phenomenal increases in
B51727 - computer power, spawn hope in the dream of using automation to empower
B51728 - people to think, remember and communicate.  So far, however,
B51729 - successful uses have been limited to wordprocessing, spreadsheets,
B51730 - email, and the Internet.
B51731 -
B51732 -      [On 970222 conference in France where Bill Gates and Larry
B51733 -      Ellison at Oracle cited wordprocessing and spreadsheets as most
B51734 -      used applications, ref SDS 88 8849
B51736 -  ..
B51737 - The second wave of personal computers then is to create an...
B51738 -
B51739 -
B51740 -             Operating System for People and Organizations
B51741 -
B51742 -
B51743 -     ...explained on 950516. ref SDS 36 6622
B51745 -  ..
B51746 - Automated integration of time, information, people and documents is
B51747 - the only way to support human intelligence for connecting information
B51748 - into chronologies of cause and effect, commonly called traceability
B51749 - and continual learning, reviewed on 950721, ref SDS 44 3320, that
B51750 - distinguishes the human brain as a tool to grow new knowledge and
B51751 - ideas.  Let's use the computer to make people "smarter" ref SDS 40
B51752 - 8490.  Mr. Landauer points out, however, that creating this second
B51753 - wave of usability is hard to achieve. ref SDS 40 3375, ref SDS 40 3387
B51754 -
B51755 -     [On 960421 submitted proposal to Intel. ref SDS 70 2215
B51757 -      ..
B51758 -     [On 960326 reviewed Internet for Operating System for People and
B51759 -     Organizations. ref SDS 68 6936]
B51761 -      ..
B51762 -     [On 970222 Larry Ellison, CEO, Oracle, called for a new kind of
B51763 -     application to make personal computers productive. ref SDS 88 8529
B51765 -      ..
B51766 -     [On 990427 NSF proposal on Enterprise Management works on this
B51767 -     goal. ref SDS A5  9522]
B51769 -      ..
B51770 -     [On 001011 submitted as research project to SRI. ref SDS B6  5G5N
B51772 -      ..
B51773 -     [On 010517 discussed with SRI during meeting.
B51775 -  ..
B51776 - Landauer further observes that technology often leads the way to
B51777 - breakthroughs in scientific theory. ref SDS 40 8303
B51778 -
B51780 -  ..
B51781 - Wordprocessing & Spreadsheets Common Productivity Gains by Computers
B51782 -
B51783 - In general, it appears the second wave is still on a distant horizon
B51784 - for the reasons cited by Mr. Landauer. ref SDS 40 1222, ref SDS 40
B51785 - 3375, and ref SDS 40 3387
B51786 -
B51788 -  ..
B51789 - Data Base "Reports" Unreliable Compared to "Common Sense"
B51790 - Big Improvements in Small Factors Yield Small Productivity Gains
B51791 -
B51792 - Personal computers for numerical analysis in spreadsheets are a
B51793 - powerful advance.  However, this kind of work comprises a small part
B51794 - of people's daily lives.  Making a big improvement in a small part of
B51795 - the work, results in small gains; for most people there is no gain at
B51796 - all.
B51798 -  ..
B51799 - How often do Andy, Lou or Bill use spreadsheets?
B51800 -
B51801 -     [See results from Ailomar Conference following year, ref SDS 81
B51802 -     0893.]
B51803 -
B51804 -     [991025 Drucker calls for using technology beyond traditional
B51805 -     applications for knowledge work. ref SDS B1  0836
B51807 -  ..
B51808 - Some database programs are good, but have very narrow use. Management
B51809 - standards that call for "data" entered by others, (e.g., ISO 10006,
B51810 - ref SDS 44 7309), results in reports whose reliability is always
B51811 - suspect.  People rely on their experience, hunch, their worldliness,
B51812 - rather than the "database" report when it conflicts with what they
B51813 - "know" [e.g., false accounting reports, ref SDS 52 5008]. Jeremy
B51814 - Campbell calls this "Baker Street" reasoning, in his book "The
B51815 - Improbable Machine." He explains the strengths and weaknesses of the
B51816 - human mind that have stymied efforts to create effective artificial
B51817 - intelligence, ref SDS 6 5443.
B51819 -  ..
B51820 - Let's then focus on helping people create and use real knowledge by
B51821 - improving communications.
B51822 -
B51824 -  ..
B51825 - Communications is Larger Target to Improve Productivity
B51826 -
B51827 - Computers greatly aid in crafting language and making the appearance
B51828 - effective for gaining attention and motivating people to act, e.g.,
B51829 - buy a new computer.  Since "communication" is by far the larger
B51830 - portion of people's existence, this seems a more promising target to
B51831 - make significant gains in management productivity.  Managers are above
B51832 - all "communicators" ref SDS 22 3553.  That is why wordprocessing,
B51833 - desktop publishing and email programs are successful in the market.
B51834 -
B51835 -      [On 990427 language is major part of Enterprise Management for
B51836 -      NSF proposal. ref SDS A5  7503]
B51838 -  ..
B51839 - But, it turns out that wordprocessing, desktop publishing and email
B51840 - don't improve people's productivity very much because crafting
B51841 - language is only a small part of "communication" ref SDS 33 8492.
B51843 -  ..
B51844 - The larger part of communication is understanding context by creating
B51845 - connections from one moment to the next, from one day to another day
B51846 - in another week, month, or year.  This points to the idea of
B51847 - integrating time and information to emulate the way people collect
B51848 - information and constantly check it against their memory of experience
B51849 - for accuracy and for consistency with objectives, plus build new
B51850 - templates, called paradigms, for evaluating future information.  Then
B51851 - we have to emulate the way people organize chronological information
B51852 - to assemble (draw on) only specific information when needed based on
B51853 - context.
B51855 -  ..
B51856 - Assembling information in the myriad ways it has meaning over time
B51857 - requires organic structure (see below, ref SDS 0 3305) to build and
B51858 - maintain shared meaning, and to provide instant access to original
B51859 - sources for verifying correctness and scope of understanding before
B51860 - taking action that causes a mistake due to lack of alignment.  These
B51861 - aspects of "communication" for understanding and follow up are needed
B51862 - after traditional efforts using sytle and image through dialog and
B51863 - pictures convince people to act (see definition of "communication" on
B51864 - 950327, ref SDS 33 8492)  The power of spreadsheets and database
B51865 - management must be used for ordinary language through which people
B51866 - understand history, i.e., the story of daily life.  Combining
B51867 - traditional methods for time and information management creates
B51868 - relationships that leverage the power of language similar to the way
B51869 - that the human mind draws implications from connections between
B51870 - disparate events and objectives, called "thinking." (see POIMS,
B51871 - ref OF 2 0561
B51873 -  ..
B51874 - Technology that integrates time and information, as just explained,
B51875 - ref SDS 0 6295, improves human thinking with an architecture that
B51876 - enables a....
B51877 -
B51878 -
B51879 -                     Spreadsheet for Knowledge
B51880 -
B51881 -
B51882 - ...to continually organize information into a web of connections
B51883 - showing cause and effect based on organic structure, explained further
B51884 - below. ref SDS 0 1830  This accomplishes "integration" which is an
B51885 - ingredient for realizing the dreams of personal computer purchasers.
B51886 - Tools that helps us think and remember also improve "communications."
B51887 -
B51888 -     [On 040622 Cliff Joslyn at LANL discussed SDS support for
B51889 -     mathemaical knowledge structures. ref SDS D1 SY9I
B51891 -  ..
B51892 - SDS support for Intel's objectives to integrate time and information,
B51893 - ref SDS 0 8943, leverages innate capacity to think, remember and
B51894 - communicate, described as personal and organizational integrated
B51895 - memory and management (POIMS). ref OF 2 6221  This makes personal
B51896 - computers an:
B51898 -             ..
B51899 -            Operating System for People and Organizations
B51900 -
B51901 -
B51902 - ... discussed above. ref SDS 0 8226
B51904 -  ..
B51905 - Goals for better usefulness have been difficult to achieve.  It took a
B51906 - long time to figure out what to integrate and how it all works
B51907 - together.  (below, Dave disclosed that Intel has given up because the
B51908 - work was too difficult, ref SDS 0 7732).
B51909 -
B51910 -     [On 970222 Larry Ellison, CEO, Oracle, called for a new kind of
B51911 -     application to make personal computers productive. ref SDS 88 8529
B51913 -      ..
B51914 -     [On 990427 NSF proposal on Enterprise Management works on this
B51915 -     goal. ref SDS A5  9522]
B51917 -      ..
B51918 -     [On 001130 IBM gave up trying to convert Lotus Notes into support
B51919 -     for Knowledge Management because nobody could define knowledge.
B51920 -     ref SDS B7 F26K
B51921 -
B51922 -
B51923 -
B51924 -
B51925 -
B520 -

SUBJECTS
Automated Notebook, Paperless Office
Disallusioned Latent Demand Not Driven by Need People Disallusioned D
SDS Funding Enabled IT Diverted Loss Confidence Failed Promises Enabl
Productivity Managers Reduced by Computers, Lost Focus Technology Req
Dilemma Improvement Takes More than 20 Min for Continual Learning
Technology Cannot Improve Management People Giving Up Reflects Drucke
Give Up Technology Intel Cannot Improve Management Communication Too
High Tech Tourism Avoid Endless Search Internet for Existing Tools H

BW10 -
BW1101 -  ..
BW1102 - Giving up on Technology
BW1103 - Paperless Office - Failed Expectations
BW1104 -
BW1105 - David said that since his 1991 interview in Byte magazine setting a
BW1106 - goal for computers to improve management, ref SDS 0 8943, Dave's
BW1107 - personal practice has moved entirely away from using computers, per
BW1108 - meeting with Julia on 910911. ref SDS 10 5567.   Dave tried a notebook
BW1109 - computer, but has gone back to using a conventional 3-ring binder,
BW1110 - reflecting the experience of Henry at McClellan AFB. ref SDS 17 2932
BW1111 - Dave's secretary provides a printed copy of his schedule each day
BW1112 - (used below to schedule follow up).
BW1113 -
BW1114 -     [On 000822 Intel reports management dropped the ball, causing
BW1115 -     delays and extra cost that hurt earnings. ref SDS B5 019R
BW1117 -      ..
BW1118 -     [On 001130 IBM gave up trying to convert Lotus Notes into support
BW1119 -     for Knowledge Management because nobody could define knowledge.
BW1120 -     ref SDS B7 F26K
BW1122 -      ..
BW1123 -     [On 020608 Dave Snowden reports research at IBM shows KM has
BW1124 -     failed to meet expectations. ref SDS C9 ZN6I
BW1126 -  ..
BW1127 - On 890513 similar experience reported by executive attending PMI
BW1128 - seminar in Seattle. ref SDS 2 4896
BW1130 -  ..
BW1131 - On 920402 similar experience reported at IBM. ref SDS 13 0001 There
BW1132 - was a style and image issue related to culture and peer pressure.
BW1133 - ref SDS 13 0344
BW1134 -
BW1135 -     [On 960202 executive engineer with Corps of Engineers uses manual
BW1136 -     management methods that are supported by SDS, similar to Dave
BW1137 -     Vannier's report today. ref SDS 62 4488
BW1139 -      ..
BW1140 -     [On 960507 proposed Intel review SDS technology to improve
BW1141 -     management. ref SDS 71 2832]
BW1143 -      ..
BW1144 -     [On 960523 lack of faith from bad experience prevents reviewing
BW1145 -     SDS. ref SDS 75 4032
BW1147 -      ..
BW1148 -     [On 960624 Landauer explains need to create wide enough experience
BW1149 -     base so that people will try SDS without understanding technical
BW1150 -     explanations of benefits, similar to the alphabet that is part of
BW1151 -     the cultural base. ref SDS 76 1037
BW1153 -      ..
BW1154 -     [On 960626 Internet provides path for technology to support
BW1155 -     management. ref SDS 77 4432
BW1157 -      ..
BW1158 -     [On 970603 Dave indicated SDS supports good management practice
BW1159 -     and plans to implement this at Intel. ref SDS 89 4528
BW1161 -      ..
BW1162 -     [On 971021 formulated plans to deliver SDS "intelligence" via
BW1163 -     Internet. ref SDS 94 9999
BW1165 -      ..
BW1166 -     [On 990422 Dave reported SDS reflects Intel goals to use the
BW1167 -     Internet. ref SDS A4  8400]
BW1169 -      ..
BW1170 -     [On 990907 Dave reported SDS accomplishes goal for using
BW1171 -     technology to improve management. ref SDS A8  0149
BW1173 -      ..
BW1174 -     [On 000822 Intel's CEO says Intel working to create "dream"
BW1175 -     computer. ref SDS B5  8T2R
BW1177 -      ..
BW1178 -     [On 010719 senior software engineer gave up on using technology
BW1179 -     for improving management, ref SDS C5  GH7I, reflects latent demand
BW1180 -     that inquires about SDS. ref SDS C5  FW3O
BW1182 -      ..
BW1183 -     [On 011003 IT engineer giving up on communication because
BW1184 -     productivity paralyzed by hopeless quagmire of complexity due to
BW1185 -     information overload. ref SDS C6  EC5N
BW1187 -      ..
BW1188 -     [On 001130 IBM gave up trying to convert Lotus Notes into support
BW1189 -     for Knowledge Management. ref SDS B7 F26K
BW1191 -  ..
BW1192 - Corporate America in particular feels betrayed by 10 years of
BW1193 - promising a "Paperless Office" which have been buried in an avalanche
BW1194 - of more paper.  David's 1991 Byte interview was under the heading
BW1195 - "Paperless Office."  ref SDS 9 2744.  People are not troubled because
BW1196 - more paper is being wasted, although that is disturbing enough.
BW1197 - People are dismayed, disillusioned, even bitter, that management
BW1198 - productivity gains, which a reduction in the use of paper portends,
BW1199 - have not materialized, as reported by Jim Manzi, president of Lotus
BW1200 - Development, in an article published on 921014. ref SDS 14 8399
BW1201 -
BW1202 -     [On 950223 faith from experience like Rod needed to use technology
BW1203 -     for improving management. ref SDS 31 3003
BW1205 -      ..
BW1206 -     [On 951010 DEC trying to create Paperless Office using the
BW1207 -     Internet. ref SDS 51 3958.
BW1209 -      ..
BW1210 -     [On 951022 investors worried Killer Application needed to make
BW1211 -     computers useful by enabling Dave and other executives to improve
BW1212 -     productivity and earnings, in order to sustain inflated sales from
BW1213 -     inflated expectations of customers that have been driving up
BW1214 -     inflated stock prices. ref SDS 54 3357
BW1216 -      ..
BW1217 -     [On 960103 proposed Intel demonstrate "dream" computer for the
BW1218 -     executive of the future, showing how Intel's objectives are
BW1219 -     implemented by SDS that enable Dave and others to work faster,
BW1220 -     better and cheaper. ref SDS 60 4490
BW1222 -      ..
BW1223 -     [On 970919 article reports technology has not improved management
BW1224 -     productivity. ref SDS 93 2064
BW1226 -  ..
BW1227 - Peter Drucker says in his book "Management, Tasks, Responsibilities,
BW1228 - Practices", that the tendency today is to just give up on trying to
BW1229 - improve communications because the task is too difficult, as Dave
BW1230 - notes today. ref SDS 20 3851.
BW1231 -
BW1232 -     [On 011003 IT engineer giving up on communication because
BW1233 -     productivity paralyzed by hopeless quagmire of complexity due to
BW1234 -     information overload. ref SDS C6  EC5N
BW1236 -      ..
BW1237 -     [On 020608 Dave Snowden reports research at IBM shows KM has
BW1238 -     failed to meet expectations. ref SDS C9 ZN6I
BW1240 -  ..
BW1241 - Latest fad is the "Information Highway," also called the Internet.
BW1243 -  ..
BW1244 - The Internet is again fueling false hope that buys another round at
BW1245 - the "bar" of faith in Information Technology (IT), which will sustain
BW1246 - the personal computer industry and the economy for another few cycles,
BW1247 - without the bother of designing technology to improve Dave's work, as
BW1248 - Intel planned in 1991, ref SDS 0 8943, is very difficult, as Dave
BW1249 - relates today, ref SDS 0 7732, for the reasons Landauer points out in
BW1250 - his book, also, per above. ref SDS 0 8226
BW1252 -  ..
BW1253 - The Internet will encourage funding IT because information is a long
BW1254 - established commodity in books, articles, memos and correspondence,
BW1255 - that clearly requires effort to acquire; whereas, intelligence and
BW1256 - knowledge seem to be free.  Nobody pays for special tools and people
BW1257 - to perform the intelligence process that creates connections of cause
BW1258 - and effect for converting information into useful knowledge, as
BW1259 - explained in POIMS. ref OF 2 LE6L  For example, on 950426 the solution
BW1260 - proposed by a top management consultant for improving "intelligence,"
BW1261 - was to hire smarter people. ref SDS 34 2394
BW1263 -  ..
BW1264 - As long as earnings seem to be sustained using IT, people will feel
BW1265 - they can get by ignoring good management practice, listed in the
BW1266 - record on 921205. ref SDS 15 2229  SDS will be viewed as "overkill,"
BW1267 - as reported on 890324, ref SDS 1 LZ5F, and ignored as conflicting with
BW1268 - traditional "feel good management,"ited on 911123, ref SDS 12 1331,
BW1269 - confirming an earlier report on 910911 that executives don't need
BW1270 - intelligence support to capture organizational memory. ref SDS 10 5567
BW1272 -  ..
BW1273 - Since, however, more information does not improve communications, as
BW1274 - noted by Drucker, reviewed on 931130, ref SDS 19 5567, and supported
BW1275 - last year in an article published by the Harvard Business Review,
BW1276 - cited on 940510, ref SDS 24 5567, then eventually, bad management will
BW1277 - take its toll, problems will mount causing productivity, earnings and
BW1278 - stock prices to fall.  People will then be able to discover through
BW1279 - disappointing experience that the only way for computers to improve
BW1280 - knowledge work is to use the SDS design for "intelligence," as Dave
BW1281 - explained in his Byte article in 1991. per above. ref SDS 0 8943
BW1282 - When people get discouraged investing in IT, this will free up
BW1283 - funding for using computers productively.
BW1284 -
BW1285 -     [On 951107 Intel's IAL unit developing new uses of computers to
BW1286 -     secure Intel's growth prospects. ref SDS 56 8888
BW1288 -      ..
BW1289 -     [On 960103 Intel's IAL unit disbanded. ref SDS 60 3884
BW1291 -      ..
BW1292 -     [On 951022 investors worry IT needs killer application to improve
BW1293 -     productivity that sustains demand for computers. ref SDS 54 3357
BW1295 -      ..
BW1296 -     [On 960117 CNN report investors still worried Intel needs Killer
BW1297 -     Application to sustain sales, earnings and stock prices,
BW1298 -     ref SDS 54 6565; analyst report at ref SDS 61 5840
BW1300 -      ..
BW1301 -     [On 001207 too many people having too many problems shows Internet
BW1302 -     and Windows did not improve management. ref SDS B8  V54M
BW1304 -      ..
BW1305 -     [On 010712 report confidence in IT is falling, due to falling
BW1306 -     economy, freeing up funding for SDS. ref SDS C4  ZR5G
BW1308 -      ..
BW1309 -     [On 011003 IT engineer giving up on communication because
BW1310 -     productivity paralyzed by hopeless quagmire of complexity due to
BW1311 -     information overload. ref SDS C6  EC5N
BW1312 -
BW1313 -
BW1314 -
BW1315 -
BW1316 -
BW1317 -
BW14 -

SUBJECTS
Communication Metrics, Communication Manager
Leadership Aide
Subject Indexing
Information Retrieval on Computer
Strategies, Market Potential
Controlled Visibility
Organic Subject Structure Manages Complexity, Like WBS
New Way Working Plan Perform Report Look Before You Leap Schedule Dra

CF10 -
CF1101 -  ..
CF1102 - Opportunity to Build New Market for Solving Difficult Problems
CF1103 -
CF1104 - Growing frustration and disillusionment among buyers of personal
CF1105 - computers can be converted into strategic opportunity for buyers and
CF1106 - sellers alike by meeting the demand for making these wondrous modern
CF1107 - tools accomplish what people want and expect.  The secret ingredient
CF1108 - is automated integration of key tasks centered on communication that
CF1109 - makes the personal computer an operating system for people and
CF1110 - organizations, discussed earlier, ref SDS 0 8400 and ref SDS 0 496H
CF1111 -
CF1112 -     [On 951022 investors worry IT needs killer application to improve
CF1113 -     productivity that sustains demand for computers. ref SDS 54 3357
CF1115 -      ..
CF1116 -     [On 960117 CNN report on investor worries, ref SDS 54 6565;
CF1117 -     analyst report at ref SDS 61 5840
CF1119 -      ..
CF1120 -     [On 010408 example of frustrated customer. ref SDS C2  WT6J
CF1122 -  ..
CF1123 - Intel's objectives in 1991 for a Killer Application that enables
CF1124 - computers to improve productivity, reviewed above, ref SDS 0 8943, are
CF1125 - accomplished within POIMS technology, and that the practice of using
CF1126 - this new capability day-to-day entails a new management science...
CF1128 -                       ..
CF1129 -                      Communication Metrics
CF1130 -
CF1131 -
CF1132 -        ...which means writing things down and linking them up into a
CF1133 -        flexible structure that gives information meaning based on
CF1134 -        connections to objectives, requirements and commitments, as
CF1135 -        explained in the papers submitted on POIMS ref OF 2 8555, and
CF1136 -        the New World Order. ref OF 3 7492  This process produces a
CF1137 -        "spreadsheet for knowledge", explained further in POIMS. ref
CF1138 -        OF 2 1232
CF1140 -         ..
CF1141 -        Writing things down and linking them up requires skill and the
CF1142 -        special tools of automated integration.  Skills using these
CF1143 -        tools, in writing, creating a subject index, and creating
CF1144 -        structure so information has meaning in the future, are not
CF1145 -        common to managers.  Figuring out what to write, how to cast it
CF1146 -        relative to objectives, commitments and obligations, and what
CF1147 -        to link up, are generally within a managers expertise, but
CF1148 -        initially take dedicated time because managers are not used to
CF1149 -        analysing their work in this way.  Therefore, while managers
CF1150 -        are often good communicators, they need help applying "metrics"
CF1151 -        to communications, similar to using an accountant to apply
CF1152 -        metrics to finances.  An example is the report on 950228 that
CF1153 -        meetings are frustrating because everybody argues about what
CF1154 -        was said previously. ref SDS 32 1994
CF1155 -
CF1156 -             [On 960627 Intel discussed outline for Asilomar on these
CF1157 -             ideas. ref SDS 78 2003]
CF1159 -              ..
CF1160 -             [On 010425 executive described scenarios explaining daily
CF1161 -             use of SDS as "utopia." ref SDS C3  EP7F
CF1163 -         ..
CF1164 -        This is a new level of knowledge work to treat a new and
CF1165 -        growing level of information (Information Highway).
CF1167 -         ..
CF1168 -        Therefore, we need a new worker and/or need to improve the
CF1169 -        skills of existing workers, e.g., secretaries. Like Scribes in
CF1170 -        prior eras, someone with special skills must apply metrics to
CF1171 -        communications, while the broader culture transitions to apply
CF1172 -        these skills universally.
CF1173 -
CF1174 -            [On 951012 discussion with SCU on study, ref SDS 53 2945
CF1175 -
CF1177 -     ..
CF1178 -    Organic Subject Structure
CF1179 -
CF1180 -    Dave asked about alternate ways to retrieve information from the
CF1181 -    Diary?  He noted that the same information can have different
CF1182 -    meanings depending on the context.
CF1183 -
CF1184 -    This is discussed on 890523, ref SDS 3 P13O, and again on 910221.
CF1185 -    ref SDS 8 OP7M
CF1186 -
CF1187 -        [On 960721 Morris Jones asked about organic subject structure.
CF1188 -        ref SDS 81 0304
CF1190 -     ..
CF1191 -    We took a minute to see how Diary information is organized by
CF1192 -    subject, explained in the POIMS paper. ref OF 2 1110  The Subject
CF1193 -    Index reflects how human activity is organized by personal and
CF1194 -    organizational objectives.
CF1195 -
CF1196 -        [On 001219 steps using new way of working. ref SDS B9  QT6F
CF1198 -     ..
CF1199 -    We stepped through a few categories for "Company" and "Projects"
CF1200 -    and did several subject reports, showing the ability to quickly
CF1201 -    assemble information in different ways that reflects different
CF1202 -    meanings (i.e., knowledge) from different contexts that arise
CF1203 -    naturally in the real world. There is direct correlation in
CF1204 -    productivity of this process and the speed of the computer's
CF1205 -    processor (as well as disk performance).
CF1207 -     ..
CF1208 -    The organic structure of context is a critical component of
CF1209 -    augmenting intelligence presented in NWO. ref OF 3 VZ9I
CF1210 -
CF1211 -
CF1212 -
CF1213 -
CF1214 -
CF1215 -
CF1216 -
CF13 -

SUBJECTS
Culture Shock, Communication Metrics
Conflict with Existing Methods
Ignorance, Fear, Denial
Ambassadors of Change, Strategies
Alphabet as Knowledge Tool
Technological Impact on Practice of Leadership/Management
Productivity Management Communication
Alphabet Hard to Learn Not Intuitive, but Very Powerful
What Designs, Testing, Pilot Programs Under
Email Does Not Improve Productivity,
Ambassadors of Change Foster Transition from Information (TI) to Cult

CU13 -
CU1401 -  ..
CU1402 - Ignorance, Fear, Denial
CU1403 -
CU1404 - Creating new technology (POIMS, ref OF 2 0001), and designing new
CU1405 - management science of Communication Metrics, ref OF 3 2864 (see, also,
CU1406 - above, ref SDS 0 1830), is only half the battle, as seen from Intel's
CU1407 - experience the past 5 years resulting in giving up on using technology
CU1408 - for improving daily management. ref SDS 0 7732  We, also, have to
CU1409 - overcome ignorance, ref SDS 11 5699, fear and denial on 951011,
CU1410 - ref SDS 52 1341, and on 951004, ref SDS 50 4498
CU1412 -  ..
CU1413 - As a result, we need leadership with a broader vision to transition
CU1414 - from information technology (IT), that suited the old world order, to
CU1415 - foster a culture of knowledge required for new realities of a new
CU1416 - World Order.  This requires...
CU1418 -  ..
CU1419 -                     Ambassadors of Change
CU1420 -
CU1421 -
CU1422 -      [See efforts by Intel at ref SDS 56 4839.]
CU1423 -
CU1424 -      [On 951229 invited General Hank Hatch to speak at Asilomar on
CU1425 -      this topic. ref SDS 59 1342]
CU1426 -
CU1428 -  ..
CU1429 - Intel's Management Tools and Systems Email Least Productive
CU1430 - Challenge of Cultural Change - Alphabet Most Powerful Technology
CU1431 -
CU1432 - I asked Dave to write out a list of the 2 or 3 most powerful
CU1433 - practices, technology or methodologies that enable Intel to succeed,
CU1434 - as planned for the seminar at PMI, reported on 950606. ref SDS 37 0T6M
CU1436 -  ..
CU1437 - Dave listed...
CU1438 -
CU1439 -       •  Strategic business process
CU1440 -       •  Planning process
CU1441 -       •  Email.
CU1442 -
CU1444 -  ..
CU1445 - Email is Intel's least productive business system, Dave feels, which
CU1446 - reflects HBR article reviewed on 940510, ref SDS 24 5567, and later
CU1447 - discussion with MIT rep on 951214. ref SDS 57 3289
CU1448 -
CU1449 -    [...above information density overwhelms people at Intel, too many
CU1450 -    meetings and email. ref SDS 0 E93K
CU1452 -     ..
CU1453 -    [On 960315 Intel planning to edit a letter in a cab using email.
CU1454 -    ref SDS 67 4356
CU1456 -     ..
CU1457 -    [On 960509 Dave explains weakness of email causes information
CU1458 -    overload; Intel planning to make email productive by adding
CU1459 -    pictures, rather than intelligence. ref SDS 72 3502
CU1461 -     ..
CU1462 -    [On 970603 Dave getting 70 email per day. ref SDS 89 9009
CU1464 -     ..
CU1465 -    [See example on 980213. ref SDS 96 0841]
CU1467 -     ..
CU1468 -    [On 980722 Morris receives several email a day at Intel that are
CU1469 -    larger than 1MB. ref SDS A2 4826]
CU1471 -     ..
CU1472 -    [On 990909 Bill DeHart explained problems with email. ref SDS A9
CU1473 -    8112]
CU1475 -     ..
CU1476 -    [On 050722 aerospace manager 300 unread email giving up on
CU1477 -    communication not enough time to read, wants verbal briefings, but
CU1478 -    not enough time. ref SDS D2 GT5H
CU1480 -     ..
CU1481 -    [On 091208 1300 Doctor Stewart reports that email is not effective
CU1482 -    for feedback to verify accuracy of communication in order to avoid
CU1483 -    medical mistakes at the VA. ref SDS D5 D169
CU1485 -  ..
CU1486 - We considered the power of alphabet technology that enables Dave, and
CU1487 - others at Intel, and everywhere else, to create the list he just
CU1488 - prepared.
CU1490 -  ..
CU1491 - Since the alphabet that captures and shapes human thought through
CU1492 - language is the primary tool for learning and growing new knowledge,
CU1493 - the ability to read and write lists of objectives, tasks, staff,
CU1494 - assignments, tools, policies, schedules, budgets, and on and on and
CU1495 - on, must rank near the top of things that create successful
CU1496 - communities like the US, California, Santa Clara and Intel.
CU1498 -  ..
CU1499 - Alphabet technology was recently reviewed on 940609 as an application
CU1500 - of graphical pictures, ref SDS 25 8854, and is explained in POIMS.
CU1501 - ref OF 2 1299
CU1502 -
CU1503 -     [On 970116 explained alphabet as a public utility. ref SDS 86 0002
CU1504 -
CU1505 -     [On 990525 Morris noted that engineers do not like to write....
CU1506 -     ref SDS A6  0966]
CU1508 -      ..
CU1509 -     [On 990527 Intel Chairman Andy Grove noted that engineers do read
CU1510 -     books and manuals. ref SDS A7  5110]
CU1512 -      ..
CU1513 -     [On 991010 Gutenberg cited has having contributed the most to
CU1514 -     advance civilization over past millennium. ref SDS B0  3056]
CU1516 -      ..
CU1517 -     [On 991108 history of alphabet technology and advantages in
CU1518 -     relation to oral communication. ref SDS B2  5628]
CU1520 -  ..
CU1521 - It takes 12 years of training to acquire the power of literacy using
CU1522 - alphabet technology, which first began to emerge about 5,000 years
CU1523 - ago. ref SDS 25 8854
CU1525 -  ..
CU1526 - Only within the past 100 years has Western civilization adopted use of
CU1527 - alphabet technology as a cultural and universal norm. So it took 4,500
CU1528 - years for people to catch on that everyone is better off learning to
CU1529 - read and write.  Prior to that time and for centuries, specialists
CU1530 - called "Scribes" did the writing.  As the power of writing became more
CU1531 - evident, determination grew that it should be made universal.  The
CU1532 - wisdom of that determination is seen by advances in quality of life
CU1533 - the past 100 years.  Since it takes years to impart this fundamental
CU1534 - skill, the community elected to train children beginning when they are
CU1535 - too small to mount effective resistance.  Communities found that
CU1536 - bigger people didn't have enough time to learn to read and write, or
CU1537 - at least it was much harder to convince them that this investment was
CU1538 - worthwhile, because after all you cannot eat words and documents (in
CU1539 - the traditional manner).
CU1541 -  ..
CU1542 - Today, we face a similar cultural challenge to deploy another powerful
CU1543 - advance in the march of civilization toward better knowledge tools.
CU1545 -  ..
CU1546 - Intel's experience changing job assignments of 25% of its staff shows
CU1547 - the commitment needed to adapt. ref SDS 0 1524  Changing the way
CU1548 - people perform managment, however, is a harder change because it
CU1549 - requires faith in deferred reward, per analysis of Covery. ref SDS 15
CU1550 - 4803
CU1551 -
CU1552 -     [On 980307 Andy Grove's book "Only the Paranoid Survive says on
CU1553 -     page 143 that Intel staff had to change "one way or the other,"
CU1554 -     ref SDS 99 1660]
CU1556 -  ..
CU1557 - Grown people are so busy with meetings, phone calls and email that
CU1558 - they do not have time to investigate much less deploy tools that
CU1559 - transcend the horizon of their experience in the world. The tools they
CU1560 - embrace are fashioned in the image of existing cultural artifacts like
CU1561 - a calendar, a file cabinet, a document, a telephone, and yield more of
CU1562 - what their culture has sought for thousands of years: information.
CU1564 -  ..
CU1565 - Rushing to join the Information Highway yields in turn a proliferation
CU1566 - of mysterious errors called "Murphy's Law" ref SDS 26 5882.  The
CU1567 - result is more meetings, more phone calls, more email, information,
CU1568 - stress, frustration, more calamities.  Cultural blinders hide the
CU1569 - critical need for tools that convert information into knowledge,
CU1570 - discussed in the New World Order paper, ref OF 3 line 507, and
CU1571 - ref SDS 48 1930.
CU1572 -
CU1573 -     [On 960627 Intel's Asilomar outline covered this point. ref SDS 78
CU1574 -     2165]
CU1576 -      ..
CU1577 -     [On 960712 Intel's presentation at Asilomar addressed this point,
CU1578 -     ref SDS 80 1552.]
CU1579 -
CU1581 -  ..
CU1582 - Intel's Strategies, Plans, Actions
CU1583 -
CU1584 - Since Intel is producing key components of personal computers that
CU1585 - provide an opportunity to leverage human capacity to think, remember
CU1586 - and communicate, what is Intel doing to meet the challenge of cultural
CU1587 - change to deploy this new power?   Stated another way, how can Intel
CU1588 - assist those who still have faith in the power of automation (i.e.,
CU1589 - Intel's customers), to...
CU1590 -
CU1592 -                         ..
CU1593 -                        Take the Quantum Leap
CU1594 -
CU1595 -
CU1596 -       ...to apply automation productively in their businesses, as
CU1597 -       called for by Tom Landauer in his book, The Trouble with
CU1598 -       Computers," p. 86, ref SDS 40 8911.  How can Intel meet the
CU1599 -       challenge cited by Alvin and Heidi Toffler that "quantum leaps"
CU1600 -       into the future create culture shock from the new practices
CU1601 -       (i.e., change) required to meet the exigencies and increased
CU1602 -       risks of a faster paced world, because, in this case, the new
CU1603 -       practices of Communication metrics conflict with past pattern
CU1604 -       and practice to avoid details.
CU1606 -      ..
CU1607 -     [See Intel's IAL unit, ref SDS 56 8888, disbanded at ref SDS 60
CU1608 -     3884.]
CU1610 -      ..
CU1611 -     [On 960313 Dave reported Intel positioning for reduction in demand
CU1612 -     for high margin, expensive PCs. ref SDS 66 2311]
CU1614 -      ..
CU1615 -     [On 970603 Intel investigating change in market to lower costing
CU1616 -     PCs. ref SDS 89 4884]
CU1617 -
CU1618 -
CU1619 -
CU1620 -
CU1621 -
CU17 -

SUBJECTS
Broader Vision, Microcosm, Power
Operating System for People & Organizations
Historical Evolution of
Civilization, Next Step
Information Highway New Environment Needs
Microcosm Productivity Discover Details Don't Align and Adjust Before
Power Increased by Controlling Lower Levels Organic Structure Microco
Microcosm Power from Lower Levels of Organic Structure
Microcosm Productivity Increased by Controlling Lower Levels Organic

DD11 -
DD1201 -  ..
DD1202 - Presentation Ideas for Asilomar
DD1203 -
DD1204 - I mentioned the possibility of coordinating David's remarks with
DD1205 - Morris Jones of Chips and Technologies, ref SDS 39 3394.
DD1206 -
DD1207 - David recalled meeting Morris in 1985 or 1986, prior to joining Intel.
DD1209 -  ..
DD1210 - I explained the objective of coordinating presentations if both Morris
DD1211 - and Dave are available to offer perspective from the Information
DD1212 - Technology sector.  Dave's role in strategic planning at Intel, and
DD1213 - Morris' work in formulating and evaluating new product ideas at Chips
DD1214 - offer a window on how technology can improve management in the 21st
DD1215 - century consistent with the event theme.
DD1217 -  ..
DD1218 - Two simple points might be presented:
DD1219 -
DD1220 -    1.  Advances in computer chip design point to a new concept of
DD1221 -        making personal computers an "operating system" for people and
DD1222 -        organizations. ref SDS 0 8400  This makes it practical to apply
DD1223 -        emerging standards for better management reviewed on 950721,
DD1224 -        called continual learning, ref SDS 44 2846, and traceability to
DD1225 -        original sources specified in ISO 10006. ref SDS 44 1740
DD1227 -         ..
DD1228 -        Microcosm Gilder Power Control Lower Levels Organic Structure
DD1229 -
DD1230 -        Follow up ref SDS 46 1111, ref SDS 42 3846.
DD1231 -
DD1232 -        We reviewed briefly George Gilder's idea that atomic energy and
DD1233 -        Intel's microprocessors have demonstrated the phenomenal power
DD1234 -        from controlling lower levels of organic structure, per
DD1235 -        discussion on 950718, ref SDS 42 3846, and recent review last
DD1236 -        month on 950812, ref SDS 46 1111, and, also, discussed in the
DD1237 -        New World Order paper. ref OF 3 5846  The alphabet is the
DD1238 -        original technology for constructing and managing low levels of
DD1239 -        detail, from research on 930112. ref SDS 16 3443
DD1241 -         ..
DD1242 -        Dave can explain at the Asilomar Conference how the power of
DD1243 -        the microcosm applied through Intel microprocessor technology
DD1244 -        can leverage human intelligence through automated integration
DD1245 -        using SDS to create, manage and apply the organic structure of
DD1246 -        context using subject indexing discussed above. ref SDS 0 3305
DD1247 -
DD1248 -            [On 951107 article on Intel efforts to make computers more
DD1249 -            productive. ref SDS 56 8888
DD1251 -             ..
DD1252 -            [On 960103 propose Intel demonstrate correlary between
DD1253 -            increased power of microprocessors and better productivity
DD1254 -            from gaining control lower levels of organic structure,
DD1255 -            i.e., the microcosm. ref SDS 60 4491
DD1257 -             ..
DD1258 -            [On 960127 discussed Intel showing film for Asilomar
DD1259 -            Conference to illustrate power of microcosm. ref SDS 78
DD1260 -            2888;
DD1262 -             ..
DD1263 -            [On 960128 power of microprocessors not "intuitive" i.e.,
DD1264 -            counterintuitive, like alphabet, atomic power, SDS.
DD1265 -            ref SDS 79 5555.
DD1267 -             ..
DD1268 -            [On 960304 Moore's Law supports power of microcosm.
DD1269 -            ref SDS 65 4004
DD1271 -             ..
DD1272 -            [On 960315 planning for Intel to demonstrate power of
DD1273 -            microcosm at Asilomar conference, based on "linking summary
DD1274 -            to detail. and ref SDS 67 8888
DD1276 -             ..
DD1277 -            [On 960519 reviewed theory of microcosm. ref SDS 74 8338
DD1279 -             ..
DD1280 -            [On 960809 Landauer's paper on knowledge acquisition from
DD1281 -            work at ref SDS 82 8499.
DD1283 -             ..
DD1284 -            [On 970116 discussion with Morris on need for organic
DD1285 -            subject structure to retrieve information, ref SDS 86 3109,
DD1286 -            and at ref SDS 86 2909.]
DD1288 -             ..
DD1289 -            [On 980405 discussed process of "analysis" that puts a
DD1290 -            microscope on management details to yield useful
DD1291 -            intelligence. ref SDS A1 3663]
DD1293 -             ..
DD1294 -            [On 000720 explanation of human thought that illustrates
DD1295 -            complexity of microcosm. ref SDS B4  2448
DD1297 -             ..
DD1298 -            [On 001220 binary forces appear to be lowest levels of
DD1299 -            organic structure. ref SDS C0  2304
DD1301 -             ..
DD1302 -            [On 071222 Gary Johnson explains granular structure of SDS
DD1303 -            based on time complements granular addressability and
DD1304 -            indexing help people control lower levels in the microcosm
DD1305 -            that increases command and control of daily work.
DD1306 -            ref SDS D3 PA6P
DD1308 -             ..
DD1309 -            [On 090807 1141 added date and time to link format for
DD1310 -            command and control of context at lower levels of organic
DD1311 -            structure. ref SDS D4 ND5I
DD1312 -
DD1314 -         ..
DD1315 -    2.  Advances in executive vision are needed to improve management
DD1316 -        productivity, reviewed on 950629, ref SDS 38 4486, by deploying
DD1317 -        advances in automation, discussed in the New World Order...
DD1318 -        paper...
DD1319 -
DD1320 -          broader vision exec management....... ref OF 3 5653
DD1321 -          main hurdle is cultural               ref OF 3 2302
DD1322 -          new methods require strong leadership ref OF 3 5080
DD1323 -          automated integration empowers        ref OF 3 0583
DD1325 -         ..
DD1326 -        Dave can present strategies for executives to be Ambassadors of
DD1327 -        Change helping their organizations climb the mountain of
DD1328 -        resistance to cultural change, ref SDS 48 4930, in order to
DD1329 -        discover the broader vision of automated management for the
DD1330 -        21st century which he described in the 1991 Byte article, see
DD1331 -        ref SDS 9 2744, as "What I want," which is what every manager
DD1332 -        wants, shown above. ref SDS 0 8943
DD1334 -         ..
DD1335 -        Some possible detail:
DD1336 -
DD1337 -           a.  Start with understanding where we came from -- for 5,000
DD1338 -               years the practice of management evolved toward a desire
DD1339 -               to summarize details because the flow of information has
DD1340 -               gradually increased with technology advances from mail,
DD1341 -               telegraph, telephone, transportation.  Computers are
DD1342 -               designed to solve problems of complexity in order to
DD1343 -               generate information, but this solution overwhelms
DD1344 -               people with complexity.  It's a dilemma!
DD1346 -                ..
DD1347 -           b.  The modern era of faster information, increases the risk
DD1348 -               of error from overlooking critical details, ref OF 3
DD1349 -               1675; yet offers new opportunities for harvesting this
DD1350 -               information by converting it into useful knowledge.
DD1351 -               ref OF 3 5845
DD1353 -                ..
DD1354 -           c.  Technology for precision access now makes it possible to
DD1355 -               capture, test and link up details in a way that the
DD1356 -               right ones can be found and assembled quickly when
DD1357 -               needed. ref OF 3 PX6J  Better accuracy avoids the risk
DD1358 -               of error occasioned by higher information flows, and
DD1359 -               thereby renders more valuable such increased information
DD1360 -               in the same way that fire was converted from a threat to
DD1361 -               a source of useful power.
DD1363 -                ..
DD1364 -           d.  Executives and responsible centers advocating cultural
DD1365 -               change must become Ambassadors of Change to investigate,
DD1366 -               understand and deploy new technology, and report on the
DD1367 -               results in order to exploit the new management science
DD1368 -               of Communication Metrics.  This requires support for a
DD1369 -               new work discipline to perform Communication Metrics,
DD1370 -               similar to performing accounting, marketing, Scheduling,
DD1371 -               Engineering, etc.
DD1373 -                ..
DD1374 -           e.  If it is true that human wealth is derived from the
DD1375 -               ability to think, remember and communicate, and if it
DD1376 -               turns out that personal computers can leverage this
DD1377 -               capacity in significant ways, then hastening the
DD1378 -               transition to new knowledge tools can do more than any
DD1379 -               other effort to meet the demands for a better life by
DD1380 -               all the world's people.
DD1381 -
DD1383 -  ..
DD1384 - These are interesting prospects for those engaged in changing the
DD1385 - world, which is another definition of "project management."
DD1386 -
DD1387 -     [On 980307 Andy Grove's book "Only the Paranoid Survive" defines
DD1388 -     "strategic inflection point" that shows Intel should be a good
DD1389 -     source to evaluate the impact of the Information Highway on
DD1390 -     management and leadership. ref SDS 98 6148]
DD1391 -
DD1392 -
DD1393 -
DD14 -

SUBJECTS
Intel, David Vannier
Demonstrations
Remembering (Linked Records - Traceability,
Traceability to Original Sources
Automated Integration
Automated Integration of Management Tasks

DJ08 -
DJ0901 -  ..
DJ0902 - Follow Up
DJ0903 -
DJ0904 - The next step is for David to prepare a preliminary outline.
DJ0905 -
DJ0906 - We set Oct 30 to meet for a review of the outline and to coordinate
DJ0907 - Dave's presentation with program agenda.
DJ0909 -  ..
DJ0910 - Dave is traveling to Japan the week prior and expects he can work on
DJ0911 - this matter during the plane trip.
DJ0912 -
DJ0913 -
DJ0915 -  ..
DJ0916 - Integrating Time and Information
DJ0917 -
DJ0918 - I entered a follow up task for Oct 30 in my Schedule.
DJ0919 -
DJ0920 - David asked if the new task in the Schedule is linked back to this
DJ0921 - Diary record?  Was it linked automatically?  I said it was.
DJ0923 -  ..
DJ0924 - I opened the new task for Oct 30 and showed him the new link at the
DJ0925 - bottom of the prior chronology that was created automatically by the
DJ0926 - process of creating the new task.  We doubled clicked on the citation
DJ0927 - in the task explanation.  It opened this record at the top of the
DJ0928 - Summary/Objective section, showing a "hard wire" of the human faculty
DJ0929 - of integrating time and information.
DJ0930 -
DJ0931 -
DJ0932 -
DJ0933 -
DJ0935 -  ..
DJ10 -
DJ11 -
DJ12 - 1505 called Joan
DJ13 -   ..
DJ1301 - Asked to verify David's title, and that he is doing strategic
DJ1302 - planning.
DJ1304 -  ..
DJ1305 - She said David is the Director of Mobile Architecture.  She said he is
DJ1306 - doing strategic planning.  They just finished the plan for the next 3
DJ1307 - years and are now starting the detailed planning for 1996.
DJ1309 -  ..
DJ1310 - Joan said David told her we had a good meeting.  When he gave her our
DJ1311 - follow up meeting date though she discovered he cannot meet on 951030
DJ1312 - because he already has meetings scheduled for that day.
DJ1314 -  ..
DJ1315 - We changed the meeting to 951031 at 1600.  This is Halloween -- I
DJ1316 - asked if this has any "strategic" meaning?
DJ1317 -
DJ1318 -
DJ1319 -
DJ1320 -
DJ14 -