CONTACTS 
0201 - Pacific Bell                       41
020101 - Ms. Steve Gaster; Account Representative; Customer Support, 415 811 6222

SUBJECTS
Concord Apartment, Telephone

0403 -
0403 -    ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 3 0000.
040502 -
040503 - Arranged for 2nd line at the Concord apartment to support modem
040504 - operations.
040505 -
040506 -
040508 -  ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - Discussed with Millie the advantage of having a second line for the
040902 - modem to help her with the computer.  It works much better if we can
040903 - talk on one line while looking at the screen via modem on the 2nd
040904 - line.  She asked me to order the 2nd line.
040906 -  ..
040907 - This may come handy for working at L&C or at some other outfit, if
040908 - that materializes.
040910 -  ..
040911 - Should get confirmation within 2 days.
040912 -
040913 -
040915 -  ..
0410 -
0411 -
0412 - Talked to Cynthia at Pac Bell
0413 -
041301 - Cynthia initially set up order #N35567337, then when we decided to
041302 - consolidate the billings, Cynthia said we can use the original order:
041303 -
041304 -                       T14536566
041305 -
041307 -  ..
041308 - Arranged to add a 2nd line at:
041309 -
041310 -                    1158 St. Matthew Place #103
041311 -                    Concord, CA  94518
041312 -
041313 - ...for Internet access.
041315 -  ..
041316 - Cynthia said the 2nd line will have a different prefix.  I asked about
041317 - getting the 2nd number to increment the 1st line so they are easier to
041318 - remember.  Cynthia said it costs $10 for her to place a call to get
041319 - two sequenced numbers.  I asked her to do that.  I was on hold for
041320 - about 15 minutes.  Cynthia came back on line and apologized for taking
041321 - so long.  She said she is holding to get the information on the two
041322 - sequenced numbers.  I asked her to call me back when she gets the
041323 - information.  She said she cannot call back until after 1300, because
041324 - she has to keep her line open for incoming calls.  I asked to talk to
041325 - her supervisor.  She asked me to hold on.  She came back on line in
041326 - about 5 minutes and said she is holding for the supervisor, but has
041327 - the two numbers.
041329 -  ..
041330 - Cynthia said she will waive the $10 charge for getting these numbers
041331 - because of the time I was holding.  I asked if there are any other
041332 - charges Pac Bell can waive because of excessive hold time?  Cynthia
041333 - said she cannot waive other charges.
041335 -  ..
041336 - The new phone number in the apartment is changed today
041337 -
041338 -                from:   510 686 8664
041339 -
041340 -                to:
041341 -
041342 -                        510 680 8947
041343 -
041344 -          ...second line will be:
041345 -
041346 -                        510 680 8948
041347 -
041348 -     ...which changes order placed on 950703. ref SDS 3 NY58
041349 -
041351 -  ..
041352 - Service will be installed on
041353 -
041354 -                         950728 ...will have dial tone between 8a - 5p
041355 -
041356 -
041357 -         [On 950728 phone service installed by Pac Bell. ref SDS 4 0001
041359 -  ..
041360 - Connection fee will be another:
041361 -
041362 -                         $34.75
041363 -      ..
041364 -     Billing Terms - 3 Months
041365 -
041366 -     Installation charges for both lines and message service connection
041367 -     will be billed together and over 3 months at no interest.
041368 -
041369 - Technician to configure phone lines in appartment will cost $85 for
041370 - 1st jack and $35 for each additional jack.
041371 -
041372 -      Decided not to have the technician come out.  We may be able to
041373 -      figure out the wiring ourselves based on what is at 440 Davis
041374 -      Court #416.  If we cannot get the phones to work, we can ask the
041375 -      phone company to come out and do it.
041376 -
041378 -  ..
041379 - Consolidated Billing - 2nd Line Not Listed
041380 -
041381 - Cynthia asked under what name we want the 2nd line to be listed by
041382 - Information and in the phone book?  I said we don't want it listed.
041383 - Cynthia said it it will cost another $.30 per month to not list the
041384 - 2nd line.  I asked her to call Millie to see how she might want the
041385 - 2nd line listed.  Cynthia put me on hold and called Mille.  She came
041386 - back on line about 10 minutes later and she got Millie's voice mail,
041387 - but did not leave a message.  She asked me to consult with Millie and
041388 - let them know how to list the 2nd line.  We decided to list it as
041389 - Millie Buck, and if she can change it if she wishes later.
041391 -  ..
041392 - I asked about consolidating the billings.  Cynthia said we can do this
041393 - and it will eliminate the need to have a duplicate listing in the
041394 - phone book.
041396 -  ..
041397 - Decided to use consolidated billing to simplify payment.
041398 -
041400 -  ..
041401 - Monthly charges
041402 -
041403 - The $6.00 per month billing rate measures the time on local calls and
041404 - there are different rates for time of day.  Within the $6 rate
041405 - customer can make $3 of meassured calls and over that there is an
041406 - extra charge.  Calls received and sent to the Message Center are
041407 - treated as calls against the measured rate.
041409 -  ..
041410 - Calls from 510 to 415 are classified as "local plus" which are not
041411 - charged against the $3 per month limit for the measured service rate
041412 - of $6 per month.  The total cost for these call is:
041413 -
041414 -                               1st Minute    Additional minute
041415 -
041416 -     Day      8a -  5p         $.136         $.1140
041417 -     Evening  5p - 11p         $.1088        $.1140
041418 -     Night   11p -  8a         $.0816        $.0684
041419 -
041421 -    ..
041422 -   These are the rates that will come up if we use the modem.
041423 -
041424 -
041425 -
041426 -
0415 -

SUBJECTS
Move from #416 to #1602, Telephone Service
System Configuration, 910517

0804 -
0806 -    ..
080601 - Followed up work at ref SDS 3 line 135.  Decided to cancel service
080602 - rep for #1602.  We will try to replicate wiring used at #416.
080603 -
080604 -
080605 -
080606 -
080607 -
080608 -
080609 -
080610 -
080611 -
080612 -
080613 -
080614 -
0807 -