CONTACTS 
0201 - IBM OS/2                           407 443 2000
020101 - Mr. Martin H. Bryskier; Desktop Support =407 443 0762
020102 - Technical Support   =800 992 4777 fax 407 443 6940  407 994 5544
0202 - IBM OS/2                           407 443 2000
020201 - Mr. Frank Tokay; Performance, Level 1
020202 - Technical Support   =800 992 4777 fax 407 443 6940  407 994 5544

SUBJECTS
Optimizing Performance
Memory Management
0387x,psh  Desktop crashed

0605 -
0605 -    ..
0606 - Summary/Objective
0607 -
060701 - Follow up ref SDS 10 0000, ref SDS 9 0000.
060702 -
060703 - Marty's voice mail says he is out of the office until Thursday.  I
060704 - put a follow up in for next Friday, 950519.
060705 -
060706 -
060708 -  ..
0608 -
0609 -
0610 - Progress
0611 -
061101 - Central issue is the impact on os2 of using DOS with the settings at
061102 - ref SDS 10 line 57.
061103 -
061104 -     Seems like the diskcaching is fouled up.  We are probably writing
061105 -     stuff to disk.
061107 -  ..
061108 - Tried to call for site visit by IBM rep.
061110 -  ..
061111 - Talked to John.  He asked for the problem number.  I gave him the
061112 - number and advised that Marty sent an EM that we can arrange for a
061113 - site visit by an IBM service rep by calling the regular service
061114 - number, ref DRP 1 line 41.
061116 -  ..
061117 - John said he is not familiar with that procedure.  John asks me to
061118 - hold on while he consults with his supervisor.
061120 -  ..
061121 - John comes back on line and says his supervisor says that Marty at the
061122 - level 2 support is positioned to arrange for on-site os2 support. He
061123 - wants to re-queue my call to Level 2, where I can explain our
061124 - objective. I object to this on the grounds that we have a written
061125 - representation by Marty who is at Level 2, that Level 2 does not
061126 - schedule on-site support, ref DRP 1 line 41.  John said he does not
061127 - know what to do.
061129 -  ..
061130 - I asked for John's supervisor.  John asks me to hold.
061132 -  ..
061133 - Talked to Ashley.  Turns out I erred.  I did not dial the 800 number
061134 - given by Marty, but the regular 407 number in Boca.
061135 -
061137 -  ..
0612 -
0613 -
0614 - 1633 called 800 992 4777
0615 -
061501 - Could not get through to anyone to arrange for support or even to
061502 - find out how much it costs.  There was an option to send stuff by
061503 - fax, but we don't want a fax.
061504 -
061505 -
061507 -  ..
0616 -
0617 -
0618 - 1642 called 407 994 5544 back
0619 -
061901 - Talked to Frank Tokay. Explained I could not get anyone on-line at the
061902 - 800 number.  Frank asked me to hold on-while he investigates.
061904 -  ..
061905 - He says to select for SMC.
061906 -
061907 -                      ext 50336
061909 -  ..
061910 - Try calling   800 426 3333 for on-site help.
061912 -  ..
061913 - Frank will have someone call us tomorrow.
061914 -
061915 -     [On 950516 nobody called, called OS2, there is no record of
061916 -     Frank's work today. ref SDS 11 N54I
061917 -
061918 -
061919 -
061920 -
061921 -
061922 -
061923 -
061924 -
061925 -