CONTACTS 

SUBJECTS
SDS Marketing, POIMS Definition, Communication Metrics
Communication Engineer
Management productivity & Teamwork
Correlates all MI - who, what, when, where
Discovery, Strategic Resource
Murphy's Law, avoiding mistakes
Re-Engineer Project Management, Risk Management
Mistakes, Impact on Meeting Objectives
Knowledge v. Information, Communications & Communication Metrics
Theory of Communication
Communication Biggest Risk of Enterprise Paradigm Shift of Millennium
Organizational Memory Intelligence Organization Analysis Alignment Su
Communication Metrics Makes Meetings Productive Add Intelligence to I
Accuracy Shown by Alignment Communication Metrics Extend Cost and Sch

4616 -
4616 -    ..
4617 - Summary/Objective
4618 -
461801 - Follow up ref SDS 37 2123.
461802 -
461803 - SDS is a software program to increase earnings by adding a system of
461804 - controls, or "business metrics" to discussions, meetings, calls and
461805 - correspondence, including email.  Communication Metrics summarizes the
461806 - idea of adding alignment to verify accuracy, commonly called an audit
461807 - trail. ref SDS 0 6007  Since communication is a predicate to action,
461808 - and is the primary activity of management, based on Cal Tech seminar
461809 - on 921021, ref SDS 10 4390, this makes communication the biggest risk
461810 - in enterprise, because stream-of-concscous communication is highly
461811 - conducive to error due to misunderstanding and failure to follow up,
461812 - commonly called "listening," explained on 890809. ref SDS 2 CJ9J see
461813 - also POIMS. ref OF 1 3773  As a result, improving communication offers
461814 - the biggest opportunity to save time and money.
461816 -  ..
461817 - SDS increases earnings more than traditional business metrics, because
461818 - it strengthens accuracy of understanding and follow up, which solves
461819 - the problem that people won't listen, reported on 890809. ref SDS 2
461820 - 9Y5I On 950309 explained the need for a new role due to changes in the
461821 - work environment that increase complexity by technology that increases
461822 - the amount of information people encounter. ref SDS 37 8900  On 941228
461823 - experience at PG&E revealed the need for a simple way to explain the
461824 - goals of POIMS technology. ref SDS 31 2126.
461825 -
461826 -      [On 990419 supplements cost, schedule control. ref SDS D3  2635]
461827 -
461828 -
461830 -  ..
4619 -
4620 -
4621 - Progress
4622 -
462201 - On 931130 Drucker says people have given up on improving communication
462202 - because the task is too complex. ref SDS 17 3851  He suggests starting
462203 - by defining an end product. ref SDS 17 EJ8J  On 950202 a conference on
462204 - management controls yielded an idea for developing communication
462205 - metrics to complement traditional cost and schedule control, because
462206 - communication has the biggest impact on results. ref SDS 34 8402
462208 -  ..
462209 - Let's begin with a simple concept of...
462210 -
462211 -
462212 -                   Communication and Community
462213 -
462215 -  ..
462216 - Communication is the foundation of successful communities that drives
462217 - the rise of civilization, and comprises 80% - 90% of management time,
462218 - reported on 890809.
462219 -
462220 -            [On 040621 history of management has been tracked to the
462221 -            Sumerians in 5000 BC. ref SDS H5 FU6J
462223 -  ..
462224 - It has three main parts:
462225 -
462226 -                     •  leadership
462227 -                     •  understanding      ref SDS 92 8201
462228 -                     •  follow up          ref SDS 92 0022
462229 -
462230 -     1.  "Leadership" includes entertainment, attractive pictures and
462231 -         appearance, and association with important people that gain
462232 -         attention, receptiveness, credibility, and faith that
462233 -         motivates, inspires, and persuades people to say "yes," common
462234 -         to salesmanship.
462236 -               ..
462237 -              [On 991108 oral communication tradition emphasizes
462238 -              leadership to entertain and persuade toward normative
462239 -              views with comity and cordiality emphasized over accuracy
462240 -              and factual expression of history. ref SDS E2 0593
462242 -          ..
462243 -     2.  "Understanding" is a component of listening that correlates
462244 -         communication and events with support from relevant history,
462245 -         and aligment with objectives, requirements, and commitments,
462246 -         as set out in NWO. ref OF 15 5361
462248 -          ..
462249 -     3.  "Follow up" is the second component of listening for planning,
462250 -         scheduling, and performing actual work that flows from
462251 -         accurate understanding leadership's vision, objectives, goals,
462252 -         strategy, policies, instructions, and so on, also, set out in
462253 -         NWO. ref OF 14 6156
462255 -  ..
462256 - Accuracy of understanding and timely follow up to get things done
462257 - correctly on time and within budget are the end products of
462258 - "listening," cited on 890809 as the weak link in communication.
462259 - ref SDS 2 CJ9J  On 921205 Covey explained that "understanding" is the
462260 - predicate to follow up. ref SDS 11 2229
462261 -
462262 -      [...below, accuracy and alignment are discussed. ref SDS 0 6007
462264 -       ..
462265 -      [On 021118 reality monitoring innate mental metrics trace
462266 -      understadings to original sources that verify accuracy of
462267 -      perceptions. ref SDS H2 QS8H
462269 -       ..
462270 -      [On 021219 Typical Scenario presents analysis showing accuracy is
462271 -      a powerful metric of communication. ref SDS H3 ZI4O
462273 -       ..
462274 -      [On 050317 KMI sponsors experiment to test technology and methods
462275 -      for argument. ref SDS H6 7L5J
462277 -  ..
462278 - Accuracy is a good "metric" of communication for reasons in the record
462279 - on 950204, ref SDS 35 8A4G, that is aided by links to create an audit
462280 - trail to original sources. This can be measured simply by counting the
462281 - number of links required to enaure accuracy. Since organic structure
462282 - also aids accurate understanding of context, and since people have
462283 - limited memory of context, the number of subjects in a record is
462284 - another important metric of communication.  Action items are a 3rd
462285 - part of communication that triangulates accuracy of understanding and
462286 - ability to follow up.
462287 -
462288 -      [On 020820 accuracy less important in email and speech emphasize
462289 -      continuity expressing issues, ideas, and feelings; authenticating
462290 -      conversation with links to accurate factual history seems to
462291 -      detract from communication in these modes, per Murray Altheim.
462292 -      ref SDS G9 V66I
462294 -  ..
462295 - The fragility of understanding, explained on 950204, ref SDS 35 0550,
462296 - and in the New World Order... paper, ref OF 2 2247, coupled with
462297 - resistance to follow up due to fear of feedback and accountability,
462298 - also, set out in the New World Order... paper, ref OF 2 2670, make...
462300 -            ..
462301 -           Communication the biggest risk in enterprise!
462302 -
462304 -  ..
462305 - Traditional training in "communication" focuses on leadership and
462306 - sales, i.e., talking people into things, giving orders, telling others
462307 - what we want them to know, ref OF 1 2143, winning them over, getting
462308 - them to say "yes" with persuasive dialog, reviewed on 950523,
462309 - ref SDS 44 2130, and illustrated by infamous Pied Piper, cited on
462310 - 921205 reviewing Covey's work. ref SDS 11 5940
462312 -  ..
462313 - Managers spend a large part of their time in meetings, calls and
462314 - working with documents.  On 890809 Morris said he spends 80% of his
462315 - time in meetings and making calls. ref SDS 2 8812
462316 -
462317 -          [On 970829 text book says management is 90% communication.
462318 -          ref SDS A8  6666
462320 -           ..
462321 -          [On 960919 contracting officer at USACE reports communication
462322 -          is 90% of the work. ref SDS 95 9834
462324 -           ..
462325 -          [On 970910 PMI event "Winning People Over." ref SDS B0  3095]
462327 -           ..
462328 -          [On 991108 oral communication is mainly entertainment to hold
462329 -          attention and pursuade. ref SDS E2  7426]
462331 -       ..
462332 -      Traditional focus on dialog and listening must be broadened to
462333 -      meet the demands of a business environment where information
462334 -      flows faster.
462336 -       ..
462337 -      Alignment of information and the range of subjects that impact
462338 -      performance, exceed span of attention due to limitations of human
462339 -      mental machinery because....
462340 -
462341 -
462342 -              Technology has compressed time and distance!
462343 -
462344 -          [On 970829 management text explains "limited span of
462345 -          attention" ref SDS A8  4476.]
462346 -
462347 -          [On 971229 executive training video. ref SDS B5  3462]
462349 -       ..
462350 -      This new reality has increased the concentration of people in
462351 -      management or knowledge work which leads to a change in the ratio
462352 -      of communication time to production time, so that people have
462353 -      less "time to think."
462354 -
462355 -          [On 970920 PMI event reported executives have no time to
462356 -          think. ref SDS B0  3479.]
462358 -       ..
462359 -      New curriculum for "Communication Metrics" is at ref SDS 44 1674,
462360 -      which is cited in the course proposal to Wharton ref SDS 54 0000.
462361 -
462363 -  ..
462364 - Projects and organizations comprise a "community" of skills, interests
462365 - and perspectives.  Communication integrates and focuses this diversity
462366 - on common objectives so that synergy of "teamwork" produces more than
462367 - each member working separately, (ref SDS 34 2200, and at ref SDS 67
462368 - 2202).  Communication must build and maintain shared meaning over
462369 - time, so that people can work together effectively, i.e., cooperate,
462370 - ref SDS 21 2205.
462372 -  ..
462373 - Managers are appointed mainly on "leadership" skills, and so feel they
462374 - are good "communicators" because they have been successful at talking
462375 - people into doing things.  Managers try to improve "understanding" and
462376 - follow-up by having more meetings, discussions, calls, memos, email,
462377 - fax and TQM, ref OF 1 line 314.  However, in the fast paced world of
462378 - today traditional leadership practice simply produces more talking and
462379 - documents; and, as Peter Drucker notes, reviewed on 931130, more
462380 - information does not improve "communication." ref SDS 17 1855, and
462381 - ref SDS 16 5567  The leader races ahead, but the team cannot keep up.
462382 -
462383 -     [Applied in NWO paper at ref SDS 51 0000, supported by published
462384 -     article by AP, ref SDS 71 5222, and report on Chips meetings with
462385 -     Intel, Lockheed/Martin, ref SDS 93 08961.]
462387 -      ..
462388 -     [On 970418 US Army Corp of Engineers reported that "intelligence"
462389 -     processes information to create the knowledge people need,
462390 -     ref SDS A0 3053.]
462392 -      ..
462393 -     [On 970619 proposal to Intel on integrating PCs and NCs to bridge
462394 -     the gap between individual with community, ref SDS A1 6005.]
462396 -      ..
462397 -     [On 970908 CEO of PG&E reports communication critical to survival,
462398 -     ref SDS A9  8572.]
462399 -
462401 -  ..
462402 - "Devil in the Details" High Risk Business Environment
462403 - Truth is a Moving Target - New Reality of Information Highway
462404 -
462405 - Today, diversity and an exploding number and type of daily details
462406 - comprise a more complex and therefore high risk business world that
462407 - compounds the challenge of managing, ref SDS 10 6565, ref SDS 13 4830,
462408 - (see for example ref SDS 12 6891).
462410 -  ..
462411 - This is a New World Order... ref OF 2 9449
462413 -  ..
462414 - Proactive risk management is therefore essential. ref SDS 0 4828
462416 -  ..
462417 - Drucker observes the need to change the structure of management in
462418 - order to meet these new realities. ref SDS 17 1855
462419 -
462420 -     [On 951212 article reports study showing that communication is
462421 -     biggest risk factor in success of a business. ref SDS 68 0000]
462422 -
462423 -     [On 960307 defined "new realities in meeting on Asilomar
462424 -     Conference with Dave Bounchristiani. ref SDS 77 1594]
462426 -  ..
462427 - Organizations feel the need to change, and so reach out for automation
462428 - to get more information in hopes that it will enable fewer people to
462429 - do more work, thus improving productivity and earnings.
462431 -  ..
462432 - This solution is popularly called the "Information Highway."
462434 -  ..
462435 - However, more information creates a disconnect between leadership and
462436 - team performance because there is less time to think.  Since thinking,
462437 - is the intelligence process that adds organization and analysis
462438 - connecting cause and effect among management details (see Cal Tech
462439 - seminar ref SDS 10 7512), less thinking means more mistakes absent a
462440 - dedicated process to convert information into "knowledge" by linking
462441 - back to original sources. ref SDS 15 9995
462442 -
462443 -     On 921020 Cal Tech seminar developed example of good management
462444 -     from history of work on SF Bay Bridge project, ref SDS 9 4365.
462445 -
462446 -     ...on need for Communication Metrics, ref SDS 10 1661, ref SDS 12
462447 -     6891.
462449 -      ..
462450 -     [Research on "meaning drift" ref SDS 89 3734.]
462452 -      ..
462453 -     [See COE report saying "intelligence" converts information into
462454 -     knowledge, ref SDS A0 3053.]
462456 -      ..
462457 -     [On 971202 HQ USACE staff were unaware of "new realities" ref SDS
462458 -     B2  3231]
462460 -      ..
462461 -     [On 980307 Andy Grove's book "Only the Paranoid Survive" shows
462462 -     that time invested in "thinking" through writing, saves time and
462463 -     improves earnings. ref SDS B8  3668]
462464 -
462466 -  ..
462467 - More information harms communication due to complexity unless new
462468 - information can be effectively analysed, summarized and accurately
462469 - connected to relevant details of prior understandings, commitments,
462470 - objectives, documents, people and scheduled tasks, ref SDS 37 8887.
462471 -
462472 -      [On 980405 Morris noted this phenomenon. ref SDS C1  2532]
462474 -       ..
462475 -      [On 980815 foreign policy "intelligence" failures caused by too
462476 -      much information, not enough understanding. ref SDS C5  1173]
462478 -  ..
462479 - Adding analysis and connections provide a "metric" of human
462480 - understanding, to test correlations of information patterns for
462481 - conflicts.  Once tested and established, these connections are the
462482 - "knowledge" that people really need.  Without adequate knowledge
462483 - (i.e., when information is not connected up), mistakes occur and
462484 - opportunity is lost, ref SDS 40 2355 and ref SDS 40 5933.  This is
462485 - called "Murphy's Law" ref SDS 35 line 140, where critical, but
462486 - overlooked details explode into losses, coverups, downsizing,
462487 - reengineering, and understandable frustration (see Cal Tech seminar,
462488 - ref SDS 10 4390), where management blames others for not telling the
462489 - truth. ref SDS 40 3920.
462490 -
462491 -      [On 950608 Dave Packark build HP using a method he called MBA -
462492 -      Management by Walking Around, rather than trust the information
462493 -      systems, he followed up to remind, clarify and provide help to
462494 -      ensure things get done correctly, on time and within budget.
462495 -      ref SDS 46 4376
462496 -
462497 -
462499 -  ..
462500 - Avoid Second Guessing by Improving First Guess
462501 - Limited Span of Attention Overwhelmed by Information Overload
462502 -
462503 - People cannot remember correctly because limited span of attention is
462504 - overwhelmed by the constant flow of information.  The human mind
462505 - cannot think fast enough to create the intelligence (organization and
462506 - links to cause and effect) that converts information into useful
462507 - knowledge and ideas.
462509 -  ..
462510 - Managers are forced to "wing it" working by summary based on cursory
462511 - considerations because there is not enough time to think, which
462512 - results in...
462513 -
462514 -                   managing by hunch and hope
462515 -
462516 -                        guess and gossip
462517 -
462518 - ...and ensuing mistakes reduce earnings, cause frustration, anger,
462519 - (see Cal Tech seminar, ref SDS 10 4390), fear and denial under the
462520 - aversion to "second guessers," because managers are ignorant that
462521 - their first guess can be improved by adding intelligence that
462522 - overcomes limited span of attention.
462523 -
462524 -     [See explanation of "knowledge creep" and solution, ref SDS 53
462525 -     3950]
462527 -      ..
462528 -     [See article on information entropy. ref SDS A3 0108]
462530 -      ..
462531 -     [Reviewed book on management productivity covering limited span of
462532 -     attention. ref SDS A8  7721]
462534 -  ..
462535 - Information Entropy Makes Management Comedy of Errors, Bumbling
462536 - Examples management impacted by limited span of attention...
462537 -
462538 -       [On 960920 Meetings, communication need support. ref SDS 96 G16O
462539 -
462540 -  Leadership feels "listening" key to success, 890809. ref SDS 2 CJ9J
462541 -  Listening cheaper than SDS, but nobody listens. ref SDS 2 SL6J
462542 -  DNRC communication spreads error like virus, 911009, ref SDS 7 3333
462543 -  DNRC communication biggest risk of error, 920122, ref SDS 8 4476
462544 -  Secretary needs help at IBM. 931229. ref SDS 18 9463
462545 -  IBM needs management, everything hectic, 940920. ref SDS 20 0980
462546 -  IBM LIFO management, can't track anything, 950120. ref SDS 32 0059
462547 -  Ship sinks, arduous journey. 940611, ref SDS 25 8239
462548 -  Primavera Windows program on 950412, ref SDS 40 3920
462549 -  US involvement in Vietnam on 950417, ref SDS 41 8830
462550 -  Screaming at "details" at 0300a on 940510, ref SDS 22 9482
462551 -  PG&E debug computers, not management, 940820, ref SDS 27 7404
462552 -  PG&E on 941209, ref SDS 29 7777
462553 -  PG&E on 941211, ref SDS 30 7388
462554 -  Chips on 950303, ref SDS 36 3333
462555 -  S&C Ford car service on 950407, ref SDS 39 7777,
462556 -  Chips on 950705,  ref SDS 47 2955, ref SDS 47 7995
462557 -  Cal Tech, JPL on 921021, ref SDS 10 5692
462558 -  NASA "O" Ring failure Space Shuttle on 921021, ref SDS 10 4499
462559 -  City of San Francisco on 930428, ref SDS 12 6891
462560 -  IBM on 950120, ref SDS 32 0969
462561 -  San Francisco Int. Air Port on 950126, ref SDS 33
462562 -  Pac Bell on 950710, ref SDS 48 2662
462563 -  S&C Ford car service on 951006, ref SDS 60 8766
462564 -  S&C Ford car service on 951031, ref SDS 66 8530
462565 -  S&C For car service on 990507, ref SDS D4
462566 -  S&C Ford car service on 990603, ref SDS D5  1444
462567 -  Dentist on 960821, ref SDS 94 2476
462568 -  Dentist on 961210, ref SDS 97 2378
462569 -  ISO traceability not implemented on 951026, ref SDS 65 3245
462570 -  ISO accountability stressed on 971202, ref SDS B3  7453
462571 -  ISO accountability feared on 980403, ref SDS B9  6581
462572 -  Accountability feared on 980405. ref SDS C0  5065
462573 -  PMI Asilomar Conference on 960223, ref SDS 72 2326
462574 -  Intel cannot set meeting, 960223, ref SDS 73 4992, ref SDS 73 1429
462575 -  PMI Comm on 960326, ref SDS 81 8534
462576 -  PMI Comm bumbling on 960430, ref SDS 84 7008,
462577 -  Chips lost agenda for Asilomar, 960224, ref SDS 74 7400
462578 -  Chips/Intel/Lockheed on 960721, ref SDS 93 0896
462579 -  Executives no time to think on 970910, ref SDS B0  3479
462580 -  Sprint, Bechtel on 970626. ref SDS A3 8211
462581 -  USACE on 970110, ref SDS 98 2487
462582 -  USACE on 970624, ref SDS A2 8445
462583 -  USACE on 970405, ref SDS 99 0000
462584 -  USACE on 970926, ref SDS B1  9539
462585 -  USACE on 990126, ref SDS C7  4368,
462586 -  USACE on 990224, ref SDS C8  1718
462587 -  Email mistakes off by 2 years, on 980214. ref SDS B6  0923
462588 -  Skiing trip failed on 980808. ref SDS C3  1125
462589 -  Cost Savings a miracle on 981027, ref SDS C6  7315
462590 -  $35M Saved on $42M job 981027, ref SDS C6  9152
462591 -  Cost Savings a miracle on 990316, ref SDS D1  4752
462592 -  San Francisco Intl Airport on 990325, ref SDS D2  9482
462593 -  Medical Practice on 990625, ref SDS D6  7040
462594 -  High cost of medical mistakes on 990912. ref SDS D8  0001
462595 -  Intel chip set delayed again, 990926. ref SDS D9  0001
462596 -  Small error compounded into $125M loss, 991001. ref SDS E0  0001
462597 -  Meaning drift explained on 991101. ref SDS E1  0857
462598 -  Medical mistakes, National initiative, 991207. ref SDS E3  0001
462599 -  Luck needs boost on Information Highway, 991208. ref SDS E4  0001
462600 -  Information missing 90% communication, 991221. ref SDS E5  0001
462601 -  TQM bumbling dooms NASA's Mars program.
462602 -  S&C Ford remembering incorrectly, 000630. ref SDS E6  2025
462603 -  Intel bad management caused mistakes, 000822. ref SDS E7  019R
462604 -  Internet Servers Continual Mistakes, 000826. ref SDS E8  G58J
462605 -  Ford, Firstone mistakes cost $500M, 001011. ref SDS F0  0001
462606 -  Recession too many people too may problems, 001207. ref SDS F1  V54M
462607 -  SRI cannot meet to improve management, 010108, ref SDS F4  NI5F
462608 -  Entrepreneur overlooks information, rework, 010214. ref SDS F5  AX6G
462609 -  Secretary productivity reduced at SRI, 010521. ref SDS F7  JK8M
462610 -  PG&E bankrupt needs better communication, 010529. ref SDS F8  L2EM
462611 -  S&C Ford no time for analysis to save time, 010824. ref SDS F9 UC5I
462612 -  Information overload paralyze productivity, 011003, ref SDS G1 EC5N
462613 -  Hopeless quagmire giving up no clues, 011003, ref SDS G1 SP6G,
462614 -  Improvement hopeless in big organizations, 011006, ref SDS G2 MO6F
462615 -  Losing $40K per week poor communication, 011213, ref SDS G3 FK4M
462616 -  Space station project fouled up, 011006, ref SDS G2 O99K
462617 -  ISS software project ignores requirements, 020315, ref SDS G4 I95J
462618 -  KM experts fail to perform KM, 020608, ref SDS G6 YL8I
462619 -  KM expert reports KM has failed, 020608, ref SDS G6 QV5G
462620 -  KM experts giving up on KM, 020812, ref SDS G7 TV9K,
462621 -  KM experts giving up on linking, 020820, ref SDS G8 UV6G
462622 -  KM experts giving up on accuracy, 020820, ref SDS G9 V66I
462623 -  OHS/DKR project drifting in circles, 020820. ref SDS G8 J39G
462624 -  KM experts call for analysis, no analysis, 020820, ref SDS H0 NL9O
462625 -  KM experts giving up on organization, 021031, ref SDS H1 VX4J
462626 -
462627 -     [On 950514 SDS scenario shows how to avoid these problems.
462628 -     ref SDS 43 GS5J
462630 -      ..
462631 -     [On 960301 Pat Welch put on the coveralls. ref SDS 76 5069]
462633 -      ..
462634 -     [On 970811 brain needs time to learn. ref SDS A6  8899]
462636 -      ..
462637 -     [On 960518 Landauer's "meaning drift," ref SDS 89 3734.]
462639 -      ..
462640 -     [On 980307 Andy Grove's book "Only the Paranoid Survive" calls for
462641 -     diligence to commit thoughts to paper, take copious notes and ask
462642 -     questions for feedback metrics to clarify meaning. ref SDS B8
462643 -     3668]
462645 -      ..
462646 -     [On 980412 CBS News 60 Minutes broadcast a program segment on lack
462647 -     of understanding caused by faster information. ref SDS C2  2025]
462649 -      ..
462650 -     [On 990303 scientific paper on mental limitations that cause
462651 -     mistakes. ref SDS D0  6120]
462652 -
462654 -  ..
462655 - Knowledge Space Solves Information Overload
462656 - Power of Microcosm to Create Useful "Intelligence"
462657 -
462658 - The explosion of details on the "Information Highway" increases
462659 - the need to quickly create and accurately retrieve connections of
462660 - cause and effect that convert information into knowledge for effective
462661 - communication, ref SDS 10 5624. ref SDS 15 4757
462662 -
462663 -     [On 960620 paper on "Dialog, Documents and Human Memory," defined
462664 -     process of capturing daily management details and connecting the
462665 -     chronology of cause and effect, as "knowledge space." ref SDS 91
462666 -     3516]
462668 -      ..
462669 -     [On 980405 Morris noted this phenomenon. ref SDS C1  2532]
462670 - ..
462671 - Managers insist on creating "details" for tasks like
462672 - constructing a door and building a bridge, but not for the details of
462673 - managing a business or a project.
462674 -
462675 -     [See 960515 meeting with Turner ref SDS 88 4444.]
462677 -  ..
462678 - SDS accomplishes Gilder's point about exponential productivity gains
462679 - from gaining control over lower levels of organic structure, which he
462680 - calls the "Power of the Microcosm." ref SDS 49 3846 and ref SDS 58
462681 - 5412.  Applying this power to "knowledge space" that has connections
462682 - for "management details" yields better productivity.
462684 -  ..
462685 - Incorporated explanation of "Knowledge Space" in New World Order paper
462686 - at ref OF 2 4212.
462687 - ..
462688 - It is explained in POIMS technology at ref OF 1 1107.
462689 -
462690 -     [See Dave Packard's business practice, ref SDS 46 4376.]
462691 -
462692 -     [See ISO implementation at ref SDS 64 3355, ref SDS 50 2846]
462693 -
462694 -     [See converting "common sense" to "wisdom." ref SDS 75 7330.]
462696 -      ..
462697 -     [Linking summary to details at ref SDS 87 1114; and analysis at
462698 -     ref SDS 90 1111.]
462700 -      ..
462701 -     [USACE report Comm Metrics improves productivity, ref SDS B2
462702 -     2979.]
462704 -  ..
462705 - Accuracy Communication Metric Alignment with Original Sources
462706 - Feedback Metrics Essential to Understanding Communication
462707 - Writing Things Down, Linking Things Up, Asking Questions
462708 - Communication Metrics - Quality Control "Debugs" Management
462709 -
462710 - Follow up ref SDS 35 3994.
462711 -
462712 - "Communication" is the primary task of management, ref SDS A8  6666,
462713 - and can be supported like cost and schedule control, ref SDS 34 4302,
462714 - by integrating the three elements of management:
462715 -
462717 -                ..
462718 -               cost           time         communication
462720 -  ..
462721 - Industry experts (e.g., Cal Tech) strongly advocate business metrics
462722 - to improve management and ultimately earnings. ref SDS 10 8187
462724 -  ..
462725 - Since "communication" is primary activity of management, ref SDS A8
462726 - 6666, adding a business metric should yield the greatest reward by
462727 - improving the accuracy of understanding using alignment with links to
462728 - original sources, commonly called an audit trail.
462730 -  ..
462731 - Feedback loops are essential to establish common meaning that ensures
462732 - effective communication, per Cal Tech management book. ref SDS 19 4400
462733 -
462734 -      [On 971229 management film advocates feedback. ref SDS B5  2914]
462736 -  ..
462737 - The first step is writing things down.
462739 -  ..
462740 - SDS expedites writing by providing pointers to subjects that need to
462741 - be written up, and also by providing context from prior related events
462742 - that can be used in lieu of writing from scratch, and it reveals
462743 - pending questions that require clarification, as reviewed on 950204.
462744 - ref SDS 35 4995
462745 -
462746 -     [On 980307 Andy Grove's book "Only the Paranoid Survive" supports
462747 -     writing thoughts, taking copious notes and asking questions to
462748 -     clarify meaning. ref SDS B8  3668]
462750 -  ..
462751 - The next step of linking things up is expedited by SDS because many
462752 - links are created automatically.  SDS functions make it fast and easy
462753 - to create custome links, and reporting methods make it easy to find
462754 - original sources that require alignment through linking.  This linking
462755 - process reveals further questions that need clarification.
462756 -
462757 -      [On 980815 foreign policy "intelligence" failures caused by too
462758 -      much information, not enough understanding. ref SDS C5  1173]
462759 -
462761 -  ..
462762 - Quality control of "management" automates and integrates key practices
462763 - to test personal understanding (i.e., "debug" our own views) and then
462764 - to link new information from calls, meetings and documents, with
462765 - personal analysis, into a web of knowledge related to time and
462766 - objectives (see Drucker at ref SDS 16 2134, ref SDS 16 4481 on the
462767 - importance of "knowledge" to improve productivity, and ref SDS 16 7911
462768 - and ref SDS 16 5567 on the role of communication, its distinction from
462769 - information).
462771 -  ..
462772 - This requires a routine proactive effort to "dig out of the system"
462773 - the inevitable conflicts that occur in understandings from daily
462774 - communications.
462775 -
462776 -      [See for example ref SDS 93 0999, ref SDS 93 0891.]
462777 -
462779 -  ..
462780 - Communication Metrics is a process of creating "intelligence" that
462781 - organizes, analyses and links cause and effect so that context,
462782 - correlations and implications of daily work are instantly available to
462783 - ensure clarity, accuracy, and consistency with:
462784 -
462785 -          •  Objectives, plans, schedules
462786 -          •  Prior actions
462787 -          •  Commitments
462788 -          •  Contracts, Laws, Regulations
462789 -          •  Cost and Schedule objectives
462790 -          •  Prior understandings (has our perspective changed??)
462791 -          •  Documents (e.g., correspondence, submittals)
462793 -         ..
462794 -        [See on 951103 "What's a 'Metric'" ref SDS 67 7777.]
462796 -         ..
462797 -        [See meeting at Intel on 970728 ref SDS A5  3002.]
462799 -       ..
462800 -      Concurrent Discovery Uses Microscope to Find Critical Details
462801 -
462802 -      Another way to explain traceability to ensure accuracy is that it
462803 -      applies the legal process of correlating documentation and
462804 -      testimony to discover "truth," ref SDS 77 4492, ref SDS 77 3496,
462805 -      252, ref SDS 77 2231.
462807 -       ..
462808 -      "Truth is a moving target" was formulated as a strategic
462809 -      challenge of the modern era for management, from the meeting on
462810 -      950412. ref SDS 40 3920  It is derived from induction theory in
462811 -      cognitive science reviewed on 960506, ref SDS 86 2222; and is
462812 -      supported by Tom Landauer's work on 960518. ref SDS 89 4488 and
462813 -      ref SDS 89 3734.
462814 -
462816 -       ..
462817 -      Empowerment to learn and apply the truth was developed from
462818 -      discussions with Fluor Daniel on 960501. ref SDS 85 4488
462819 -
462821 -       ..
462822 -      Structure & Summary
462823 -
462824 -      Business writing in particular needs to be structured, organized
462825 -      and summarized by headings to enable busy people to quickly find
462826 -      the part of the record they need, per Cal Tech seminar on 921021.
462827 -      ref SDS 10 6555  The need for organization was discussed with
462828 -      General Hatch on 960410. ref SDS 83 7739.
462830 -       ..
462831 -      [Summary linked to detail is explained in a meeting with Intel on
462832 -      960326, ref SDS 82 9008; see analysis at ref SDS 90 0000.]
462833 -
462835 -       ..
462836 -      Automated Experience = Operating System for People
462837 -
462838 -      SDS links comprise an "automated experience" machine that might
462839 -      be called an "Operating System for People and Organizations, as
462840 -      explained at ref SDS 37 8888, ref SDS 28 2224.
462841 -
462842 -          [Developed this idea in contacts with Intel on 950927, see
462843 -          ref SDS 58 8400, and on 960410 meeting with Hank Hatch at
462844 -          Fluor Daniel at ref SDS 83 5588.]
462846 -           ..
462847 -          [See complexity of management at ref SDS 10 4719.
462849 -           ..
462850 -          [Example of "Executive" management, ref SDS 62 5902.]
462851 -          ..
462852 -          Explanation of "continual learning concept using SDS to
462853 -          2 capture the record is at ref SDS 14 3940.
462854 -       ..
462855 -      ISO Quality Standards
462856 -
462857 -      The value of routinely capturing personal and organizational
462858 -      experience is supported by the ISO 10006 requirements for
462859 -      continual learning, ref SDS 50 2846, and traceability, ref SDS 50
462860 -      1740.
462862 -  ..
462863 - This defines a new set of "communication skills" beyond being able to
462864 - talk people into doing things.
462865 -
462867 -  ..
462868 - Communication Analyst Creates Intelligence, Details Linked to Summary
462869 -
462870 - Communication analysts make leadership effective by ensuring common
462871 - understanding and timely follow up, so that shared meaning is created
462872 - and maintained through the period needed for success (days, weeks,
462873 - years)  This provides proactive intelligence that is more effective
462874 - than cost and schedule control, as developed at the Kerzner lecture on
462875 - 950202. ref SDS 34 0333
462877 -  ..
462878 - New World Order... paper explains need for a new role to use special
462879 - technology. ref OF 2 6369
462880 -
462881 -    [On 960313 explained analogy to accountant. ref SDS 78 1568]
462883 -  ..
462884 - Communication skills are in the record on 940219. ref SDS 21 4884 and
462885 - ref SDS 21 4338.
462887 -  ..
462888 - Communication analyst skills were explained on 950910. ref SDS 56 3392
462889 -
462890 -      [On 980307 Andy Grove's book "Only the Paranoid Survive" cites
462891 -      importance of building shared meaning, ref SDS B7  0348, taking
462892 -      copious notes and asking questions to clarify meaning.
462893 -      ref SDS B8  3101]
462895 -  ..
462896 - Architects are specialists whose time is devoted to preparing critical
462897 - "construction details."   Communication analysts invest time preparing
462898 - comprehensive, accurate "management details," ref SDS 91 3516.
462900 -  ..
462901 - Need for specialist is explained at ref SDS 35 0550 and discussion
462902 - with Corps of Engineers ref SDS 69 2277 on worry that:
462903 -
462904 -                     There isn't enough time
462905 -
462906 -      ...which occurred when Morris tried to learn SDS, ref SDS 6 8404,
462907 -      was cited at Cal Tech seminar, ref SDS 10 4390, Intel, ref SDS 58
462908 -      5002, University of Santa Clara at ref SDS 63 4444, correlation
462909 -      to "farming" on the investment model of deferred rewards per the
462910 -      record on 950426, ref SDS 42 4404, and discussion at Stanford
462911 -      University re managers not doing enough analysis, ref SDS 4 1716.
462912 -
462914 -       ..
462915 -      Vernon Walters "Leadership Aide" was developed in discussions
462916 -      with General Hank Hatch, at ref SDS 83 3229.
462918 -       ..
462919 -      Hectic schedule crowds out review, analysis, metrics, ref SDS 73
462920 -      line 161, developed in NWO paper ref OF 2 line 264.
462921 -
462922 -          [Discussed later with Corps of Engineers at ref SDS 69 2277.]
462924 -  ..
462925 - Cultural shock on encountering the true complexity of communication
462926 - needs a specialist, explained at ref SDS 59 4498, meeting with Intel
462927 - at ref SDS 58 3095 discussing the Tofflers' ideas, and at ref SDS 58
462928 - 5849.
462929 -
462930 -      See need to be proactive in discovering (dig out of the system)
462931 -      conflict and errors at ref SDS 93 2885.
462933 -       ..
462934 -      See course curriculum at ref SDS 44 1674, which was later used
462935 -      for course proposal at GWU, per ref SDS 55 1111.
462936 -
462938 -  ..
462939 - Traditional Communication & Writing
462940 -
462941 - Correlation between Communication Metrics and traditional writing are
462942 - at ref SDS 44 3829 and with "communications" at ref SDS 44 2130.
462943 -
462945 -  ..
462946 - Command and Control of Knowledge Space Empowers Leadership
462947 - Risk Management:  Be Proactive, Not Reactive, Prepare to Succeed
462948 -
462949 - The business environment of today requires strong risk management,
462950 - explained above. ref SDS 0 0023
462952 -  ..
462953 - Popular risk management solutions like Cost and Schedule control are
462954 - reactive, see article at ref SDS 23 4821.  They disclose deviations in
462955 - budget and schedule targets which result from past mistakes, in hopes
462956 - that reported losses can be made up in the ensuing period.
462958 -  ..
462959 - Communication Metrics is proactive.  "Command and Control of the
462960 - Record" ref OF 1 line 540, is used to discover mistakes that will
462961 - cause cost and schedule problems, before money is expended. [ref SDS
462962 - 45 3922]  This permits action to avoid losses, ref SDS 34 0333, and on
462963 - ISO 10006 ref SDS 50 9402.
462965 -  ..
462966 - A major part of project feasibility is risk assessment.
462968 -  ..
462969 - Strategies to manage risk include raising the profit margin (or
462970 - "contingency" account), increase budgets for legal and insurance
462971 - expense, increase the management team (e.g., Assistant Project
462972 - Manager, Superintendent, Engineer, etc.,) subcontracting, better
462973 - management tools like CPM and automated cost control, or integrated
462974 - earned valued methods like C/SCSC.  Another aspect of risk management
462975 - is increased investment in planning and preparations, i.e., being
462976 - prepared (see below).
462977 -
462978 -     [Max Wideman described "front end investment" on 970818, ref SDS
462979 -     A7  1897.]
462981 -  ..
462982 - The amount and cost of management support depends on the level of
462983 - risk.  High risk projects warrant increased management.  More managers
462984 - cause more congestion from meetings, calls, documents, E-mail, i.e.
462985 - more information.  Communication Metrics makes a complex management
462986 - team an effective team by identifying alignment in an environment of
462987 - complexity that otherwise causes the team to drift off course due to
462988 - near term perceptions from daily activity under crisis management.
462989 - Stakeholders on the hook for high risk endeavors, can secure their
462990 - investment by budgeting for Communication Metrics, ref SDS 36 5555.
462991 -
462992 -     [See use in NWO paper, ref SDS 52 7555.]
462994 -      ..
462995 -     [See study on Risk Management at ref SDS 68 4333, and on Command
462996 -     and Control of the record at ref SDS 45 3922.]
462998 -      ..
462999 -     [See Corps of Engineers report on 970416, ref SDS A0 5883.]
463001 -      ..
463002 -     [See article on information entropy. ref SDS A4  0108,]
463004 -      ..
463005 -     [On 970818 Max Wideman cited need for discipline to overcome
463006 -     crisis management, ref SDS A7  1897.]
463007 -
463008 -
463009 -
4631 -

SUBJECTS
Be Prepared
Knowledge is Power
Management productivity & Teamwork
Meeting Support, Facilitator
Meltdown, Management Imploding on Itself
Nail, For Want of, A Shoe Was Lost...
Good Management Used Consistently Yields Good Luck Takes Less Time

5409 -
541001 -  ..
541002 - SDS Makes Being Prepared Faster, Easier, and More Effective
541003 -
541004 - Communication Metrics, ref SDS 0 8492, supports the leadership role to
541005 - be prepared, which is otherwise overlooked by the chaos of near term
541006 - events, due to limited time and span of attention. see the record on
541007 - 960317. ref SDS 80 6870.
541009 -  ..
541010 - POIMS explains "crisis management" - ref OF 1 0307
541012 -  ..
541013 - On 931130 Drucker urges managers to do their homework, which is
541014 - another way saying "be prepared." ref SDS 16 5520
541016 -  ..
541017 - Benefit of being prepared using a football analogy was developed on
541018 - 901008. ref SDS 5 6993
541019 -
541020 -     [On 951010 Bill Walsh spoke on benefits of being prepared to be
541021 -     successful consistently. ref SDS 61 9558]
541022 -
541023 -     [On 960205 managers waste 70% of the day because they are not
541024 -     prepared for meetings. ref SDS 71 5222]
541026 -      ..
541027 -     [On 980813 article on U.S. foreign policy supports need for
541028 -     "intelligence" to prepare for being successful. ref SDS C4  1532]
541030 -      ..
541031 -     [On 991208 being prepared brings good luck more often. ref SDS E4
541032 -     0001]
541034 -      ..
541035 -     [On 000920 letter to project team sponsored by SRI explains
541036 -     difference between IT and KM is being prepared, listening and
541037 -     understanding. ref SDS E9  GQ5J
541039 -      ..
541040 -     [On 001219 letter to SDS customer makes same point. ref SDS F2
541041 -     BV8R
541043 -      ..
541044 -     [...also on 001219 explain technology is resisted because people
541045 -     do not want to give up comfortable ways using IT. ref SDS F3  0485
541046 -
541048 -  ..
541049 - The "intelligence" cycle of plan, perform, report supported by the SDS
541050 - design, ref OF 1 6649, supports the management practice to...
541052 -                           ..
541053 -                          Be prepared!
541054 -
541055 -
541056 - ....by capturing organizational memory and assembling relevant history
541057 - in time to take effective action, including collaborate in meetings,
541058 - as called out by Covey, reviewed on 921205, ref SDS 11 2231, and
541059 - Drucker on 931130. ref SDS 16 5520
541060 -
541061 -     [On 990225 DOD program manager recognizes SDS advantage for
541062 -     enabling people to be prepared for meetings. ref SDS C9 6956
541064 -      ..
541065 -     [On 990813 Boy Scout analogy explains being prepared. ref SDS D7
541066 -     2660
541068 -      ..
541069 -     [On 010608 Microsoft striving to improve productivity; there is no
541070 -     specific solution for helping managers be prepared for productive
541071 -     meetings. ref SDS F6  0001
541073 -      ..
541074 -     [On 020522 weblogs using blogs expands capability for people to be
541075 -     prepared and to learn benefits of front end investment.
541076 -     ref SDS G5 9R5H
541078 -      ..
541079 -     [On 030207 Morris related that Intel adopted a new policy for
541080 -     distributing an agenda to attendees prior to attending a meeting.
541081 -     ref SDS H4 A092
541083 -  ..
541084 - This simple Boy Scout motto is the basic tennant of all successful
541085 - organizations, reflected in the age old concept:
541086 -
541087 -
541088 -                 If you want peace, prepare for war
541089 -
541091 -  ..
541092 - The value of investing time and resources to be prepared is supported
541093 - in the liturature reviewed on 940608. ref SDS 24 1188
541094 -
541095 -     [On 960205 managers waste 70% of the day, ref SDS 71 5222, because
541096 -     they are not prepared for meetings. ref SDS 71 5902
541098 -      ..
541099 -     [On 960317 developed examples of professional practices that focus
541100 -     on being prepared. ref SDS 80 6870]
541102 -      ..
541103 -     [On 010908 people do not care about productivity when times are
541104 -     good. ref SDS G0  YF5O
541105 -
541106 -
541107 -
541109 -  ..
541110 - Management Imploding
541111 -
541112 - Today, in the era of the Information Highway, the faster pace of
541113 - business life results in less time to prepare for meetings, phone
541114 - calls and decision making.  When time seems short, preparations
541115 - suffer.  When we do not prepare, performance suffers causing missed
541116 - opportunities and mistakes that take extra time to recover which in
541117 - turn causes less preparation, leading to a management implosion. This
541118 - cycle of failure results in the common plea:
541119 -
541121 -                    ..
541122 -                   There isn't enough time to think
541123 -
541124 -
541125 -    ...that underscores the need for faster tools to keep up, and
541126 -    dedicated support so the tools are used for preparations, so people
541127 -    don't spend half the time in meetings arguing about what was said
541128 -    last time, and so every communication is not an ad hoc encounter
541129 -    session of new and conflicting directions because nobody has read
541130 -    the record, i.e., nobody is prepared [ref SDS 75 3003, ref SDS 79
541131 -    6650.
541133 -  ..
541134 - A key dimension of Risk Management discussed above is that when the
541135 - stakes are high, the value of being prepared is more apparent.  Again,
541136 - the military exemplifies the value of preparedness by constantly
541137 - training for the next encounter.  Stores are stockpiled at strategic
541138 - locations, so they are available when needed.  Potential scenarios are
541139 - anticipated and trained for.  The classic example of the need to be
541140 - prepared is:
541142 -                 ..
541143 -                "For want of a nail a show was lost..."
541144 -
541145 -        ...per analysis at ref SDS 26 6442 and earlier presentation at
541146 -        Golden Gate University, ref SDS 3 8930.
541147 -
541148 -    [The value of communication training and dedicated communication
541149 -    support was reported by Raychem at ref SDS 70 7684.]
541150 -
541152 -  ..
541153 - Knowledge is Power
541154 -
541155 - Preparation is expedited by SDS which supports converting information
541156 - into knowledge.  The well recognized precept that knowledge is power
541157 - reflects, in part, the value of being prepared.  Creating knowledge by
541158 - connecting current events to history, requirements and objectives,
541159 - makes it is available later, when needed, so that it is fast and easy
541160 - to "be prepared."
541161 -
541163 -  ..
541164 - Management Productivity
541165 -
541166 - The productivity of knowledge work performed by managers is chiefly
541167 - derived from adequate preparations that avoid mistakes, ensure
541168 - everything that needs consideration is considered.
541169 -
541170 -
541171 -
541172 -
541173 -
541174 -
541175 -
541176 -
541177 -
541178 -
541179 -
541180 -
5412 -