CONTACTS 
0201 - Maryland Bank, NA                  800 441 9977
020101 - Ms. Suzette Longacre; Customer Advocate
020102 - Disputes Department  =800 nnn xxxx fax 302 456 8923

SUBJECTS
SDS Marketing, Developing Leads, Industry Contacts
MBNA Credit Account

0404 -    ..
0405 - Summary/Objective
0406 -
040601 - Followed up work at ref SDS 5 line 34, and my letter to MBNA at
040602 - ref DIP 1 line 30.
040603 -
040604 - Talked to Brenda Curran; explained the basis of rejecting Southwest's
040605 - claim for additional payment.
040606 -
040607 -
0407 -
0408 -
0409 - Discussion
0410 -
041001 - Brenda asked why we cancelled the ticket with Southwest.  I referred
041002 - her to our letter stating we did not cancel, but rather Southwest
041003 - sent the first ticket to the wrong address, and upon recognition of
041004 - their mistake, they sent a second ticket on their own volition to
041005 - correct their mistake, ref SDS 5 line 55 shown at ref DIP 1 line 214.
041006 -
041007 - Brenda agreed this is adequate grounds for rejecting Southwest's
041008 - claim seeking payment of the first ticket.  She feels our record
041009 - shows sufficient facts to support our position.  Brenda said she had
041010 - not read the record carefully.  She will prepare a response to
041011 - Southwest based on the information in the record.
041012 -
041013 -
041014 -