CONTACTS 
0201 - IBM OS/2                           407 443 2000
020101 - Mr. Tim Thompson; Video Level 2 Analyst =407 443 9896
020102 - Technical Support   =800 992 4777 fax 407 443 6940         1 4 1

SUBJECTS
Wordperfect for Windows, 6.0a  1WP60AW0001602 pin 8931942
Fails to Boot under OS2
5x373,psz  Wordperfect 6.0a
Wordperfect for Windows 6.0a
Program Manager fails to boot
4x667,psh  Windows Program
Windows Programs Crashing
Mode, 8514, SVGA, VGA

0910 -    ..
0911 - Summary/Objective
0912 -
091201 - Followed up work at ref SDS 30 line 92.  See note about single
091202 - failure over several days of testing, ref SDS 30 line 168.
091203 -
091204 - He has not seen anything in config.sys.  He configured a lab system
091205 - with ATI controller and 8514 video drivers.  This indicated that our
091206 - config.sys was correct.
091207 -
091208 -     On the basis of this report, I think we can now try the new ATI
091209 -     drivers again.  My only concern is that I do not really notice a
091210 -     lot of difference between IBM's 8514 driver and the earlier ATI
091211 -     drivers that worked correctly.  [Except see below]
091212 -
091213 -
091214 - Since I have been working for several hours, I tried the Windows PM
091215 - while talking to Tim.  It booted successfully.  I then did an SF on
091216 - the C: drive, to use the disk extensively.  I then opened Wordperfect
091217 - and it worked okay.
091218 -
091219 - On the basis of this experience, I conclude that this problem is
091220 - solved.  There has been a report of Windows not booting per ref SDS 30
091221 - line 168, during the test period, but I conclude that it is within the
091222 - operating characteristics of os2, rather than a defect.
091223 -
091224 - Tim will enter this problem as solved.
091225 -
091226 -    Problem Not Solved
091227 -
091228 -    [Actually the work a few days later at ref SDS 32 line 92, indicat-
091229 -    es the problem is not solved.  We have had continued failures, and
091230 -    it appears to be another situation like Omnipage, ref SDS 15 line
091231 -    74.  This was reported to Tim at ref SDS 33 line 25.]
091232 -
091233 -
091234 -
0913 -

SUBJECTS
Meeting Notes, confirm understandings

1004 - Summary/Objective
1005 -
100501 - He said the SDS record I sent him was very helpful in understanding
100502 - the problem and finding a solution.  He had overlooked the
100503 -
100504 -                         svgadata.pim
100505 -
100506 - ...file, as a possible cause of the problem, which is set out at ref
100507 - SDS 30 line 190.
100508 -
100509 - He agreed to support the use of SDS within IBM as a much better man-
100510 - agement tool, than they have now.
100511 -
100512 - I need to send this to Nick and Tom.
100513 -
100514 -
100515 -
100516 - When I met with Maria Ly of PG&E today, ref SDS 31 line 45, she said
100517 - the same thing. Maria feels SDS notes are very helpful in remembering
100518 - what is understood at meetings.
100519 -
100520 -
100521 -
100522 -
100523 -
1006 -
1007 -