CONTACTS 
0201 - AMR International, Inc.            800 743 9101 fax 203 661 8472 or 0178
020101 - Ms. Jennifer Dunn

SUBJECTS
IBM Pathways to Growth, Jun 29 - 30, 1994
Personnel, Training, Management, TQM

0504 -    ..
0505 - Summary/Objective
0506 -
050601 - Follow up work at ref SDS 5 line 64. Agenda is at ref DRP 1 line 95,
050602 - revised per ref SDS 5 line 94.
050603 -
050604 - Met some interesting people.  Was lucky to see Mike Sommers again to
050605 - re-submit the information on POIMS, per below.
050606 -
050607 - Since the agenda has changed so dramatically, per ref SDS 5 line 119,
050608 - and ref SDS 5 line 150, decided to leave early.  We have ample
050609 - research on the IH, and are well connected to it through Compuserve
050610 - the Internet and ATT.
050611 -
050612 -
050613 -
0507 -
0508 -
0509 - Presentation
0510 -
051001 - Wilson Harrell
051002 - The Entrepreneurial Company of Tomorrow
051003 -
051004 - The morning session introduced TQE (Total Quality Entrepreneurship),
051005 - which is another way to say TQM without doing so, per analysis at ref
051006 - SDS 2 line 85.  This was a general introduction of the speaker and the
051007 - topic, to encourage attendance at an afternoon session for more de-
051008 - tails.  They are selling consulting services to "install" TQE. Harrell
051009 - suggests using franchising or some other form of profit sharing that
051010 - gives employees greater incentive to improve performance.
051011 -
051012 -     Some asked if franchising is most successful where considerable
051013 -     training is invested in the staff.  Harrell said his firm provides
051014 -     all the training.
051015 -
051016 - He recommends not trying to train entrepreneurs, and even seemed to
051017 - say entrepreneurs are not good in a business because they are too
051018 - independent.  This is interesting because he won entrepreneur of the
051019 - year award.  He described entrepreneurs as genetic descendents of
051020 - nomadic hunters, whereas "managers" are more akin to farmers.
051021 -
051022 - He recommends that employees identify a customer, either internal or
051023 - external.  Job performance should be reviewed by customers, rather
051024 - than traditional hierarchy.  I don't really understand this because
051025 - the customer of a salesman in a way is the sales manager, same for an
051026 - engineer, it is the engineering manager.
051027 -
051028 - A common attitude among "managers" is to avoid risk.  But they are
051029 - willing to take shared risks.  TQE seeks to exploit this willingness.
051030 -
051031 -     There was not enough time to inquire about the issues of imple-
051032 -     mentation at ref SDS 2 line 165.
051033 -
051034 -
051035 - Information Highway
051036 -
051037 - This was presented in summary fashion during a business panel session.
051038 - One person explained IBM's services and benefits from using the
051039 - Internet. Did not explain how this information can be used by
051040 - executives who are busy going from meeting to meeting, call to call.
051041 -
051042 -
051043 -
051044 -
0511 -

SUBJECTS
Sleep
Dizzyness

0705 - Summary/Objective
0706 -
070601 - Jim Maas gave an informative and interesting presentation on the need
070602 - for adequate sleep, and the effects of inadequate sleep.  This was
070603 - shown in the agenda at ref DRP 1 line 80.  No one expected this
070604 - topic, even though the agenda says it is "Executives Wake Up."
070605 -
070606 - He explained that if we wake up more than a few minutes after a dream
070607 - is over, we cannot remember it.
070608 -
070609 - Possibly another manifestation of inadequate sleep is the dizzyness I
070610 - have encountered recently, ref SDS 4 line 123.
070611 -
070612 -
0707 -

SUBJECTS
Developing Leads
Computer Shows/Seminars

0805 - Summary/Objective
0806 -
080601 - Space Designs
080602 -
080603 -              K. Boyd Baugh
080604 -              President
080605 -              Space Designs, Inc.       415 960 0910
080606 -              2490 Charlston Road
080607 -              Mountain View, CA  94043
080608 -
080609 -   Boyd sat next to me in the morning session.  I gave him a copy of
080610 -   the POIMS paper.  We discussed the ideas of Information Highway and
080611 -   Information Gridlock.
080612 -
080613 -              Patrick T. Cacho, CRP
080614 -              President & CEO
080615 -              Western Relocation Management, Inc.
080616 -              1350 Treat Boulevard, #400
080617 -              Walnut Creek, CA  94596
080618 -              Bus. 510 937 1777 voice mail 9764  fax 947 1703
080619 -
080620 -              Part of MetLife Family of Companies
080621 -
080622 -   Sat next to Patrick during morning session, but did not talk much,
080623 -   except for the session on sleep, we exchanged a few comments.
080624 -
080625 -   He also attended the TQE presentation.  We did not sit together, but
080626 -   while walking out, I asked his impression and his line of work. We
080627 -   exchanged business cards.  I explained how SDS makes it practical
080628 -   for managers to capture the information that is helpful to them.
080629 -   Patrick requested information.  I wanted to show him SDS, but there
080630 -   was not a three prong outlet upstairs, so I gave him a copy of POIMS
080631 -   article.  He will be out of town next week but wants to see a
080632 -   demonstration, if possible, when he returns.  He suggested I could
080633 -   show SDS to their IS manager, Felipe Botero.  I explained why it
080634 -   usually makes more sense to demonstrate SDS to a senior executive.
080635 -   Patrick feels Felipe has enough management experience to evaluate
080636 -   SDS, but he wants to see it himself.
080637 -
080638 - At lunch I sat next to:
080639 -
080640 -
080641 -                    Jim White, P.E.
080642 -                    President & CEO
080643 -                    Industrial Electric Service Co.
080644 -                    1601 Samoa Blvd.
080645 -                    Arcata, CA  95521
080646 -                    707 822 2485 fax 2837
080647 -
080648 -
080649 - This seems like a medium size company.  Their actual business is
080650 - manufacturing laminated and other wood products.  They also
080651 - manufacture material handling equipment for the logging industry.
080652 -
080653 - Jim has a twin brother.  Not sure if they are in business together.
080654 - I think his wife was with him.  We had an interesting discussion
080655 - about the impact of environmental movement.  He said the controversy
080656 - over saving habitat for the spotted owl, has been heightened because
080657 - recent evidence shows this species can flourish outside of old growth
080658 - forests.  There have also been several species recently removed from
080659 - the endangered species list.
080660 -
080661 - Jim had a lively discussion with Harry Andrews about motor design. IES
080662 - has a competitive advantage because they get a 450 horsepower moter to
080663 - come to full power within .5 seconds, whereas GE motors take several
080664 - seconds to reach this level.  IES seems to have developed proprietary
080665 - design and manufacturing capability that gives them considerable
080666 - advantage in making more productive log handling equipment.  This
080667 - interested Harry, because they are considering alternate designs to
080668 - upgrade the hotel elevators, and the capability of the motors is
080669 - important to elevator performance.
080670 -
080671 - I explained a little about SDS and the POIMS concept of converting
080672 - information into knowledge.  Jim asked me to send him information on
080673 - this.
080674 -
080675 -                       Harry Andrews
080676 -                       The Andrews Hotel
080677 -                       624 Post Street
080678 -                       San Francisco, CA  94109
080679 -                       415 563 6877 fax 928 6919
080680 -                       800 926 3739 (reservations)
080681 -
080682 -    Harry asked me to bring Millie to dinner and to call him in
080683 -    advance for special considerations.
080684 -
080685 -
080686 -                      William L. Gsand
080687 -                      Executive Vice President
080688 -                      Hitachi America, Ltd.
080689 -                      Hitachi Plaza
080690 -                      2000 Siera Poinit Parkway, MS: 140
080691 -                      Brisbane, CA  94005 1835
080692 -                      415 589 8300 (direct) 244 7777 fax 7404
080693 -
080694 -   Sat next to Bill in the afternoon session on TQE.  Discussed a
080695 -   little of SDS in relation to the presentation.  He asked for
080696 -   information on how to implement these ideas with automation.
080697 -
080698 -
080699 -
0807 -

SUBJECTS
Voice Data Entry
Pictures & Text
IBM Pathways to Growth, Jun 29 - 30, 1994

1106 - Summary/Objective
1107 -
110701 - Follow up on ref SDS 5 line 167.  Need to see voice data entry.  Can
110702 - we talk to it?
110703 -
110704 - Saw Mike in the afternoon.  I asked to see a demonstration of voice
110705 - data entry, which he said last night was part of the hospital manage-
110706 - ment program he was demonstrating, per ref SDS 5 line 398.
110707 -
110708 - Mike said he cannot show it today because this machine does not have
110709 - that feature. He will send information on it when he gets back to
110710 - Chicago.
110711 -
110712 -      This is an indication the system does not work as well as he
110713 -      indicated, per  ref SDS 5 line 172.
110714 -
110715 - Mike asked for another copy of the article on POIMS and the NWO..., he
110716 - said someone took the copy I gave him yesterday, at ref SDS 5 line
110717 - 144. He thought Millie and I had returned and had taken it.
110718 -
110719 -
110720 -
110721 -
110722 -
1108 -

SUBJECTS
Computer Shows/Seminars
IBM Pathways to Growth, Jun 29 - 30, 1994

1405 - Summary/Objective
1406 -
140601 - Did not run into Tony Whyte or Jennifer Dunn to ask about my doing a
140602 - seminar for them, per ref SDS 3 line 37 and my letter at ref DIP 1
140603 - line 27.
140604 -
140605 - I asked for either Tony or Jennifer at the administration desk. A
140606 - woman who may be with AMR said Jeffiner is not here, and that Tony is
140607 - in a meeting.  She will ask him to see me in the hotel lobby when he
140608 - finishes his meeting.
140609 -
140610 -
140611 -
140612 -
1407 -
1408 -
1409 - 1529 Discussion with Tony
1410 -
141001 -
141002 -
141003 -
141004 -
1411 -