CONTACTS 
0201 - Lotus Development Corporation
020101 - Mr. Jim Manzi; President

SUBJECTS
Correlation to accepted practice
Management Productivity
Computers not used for management
Social Constraints - "Feel Good Management"
Published Articles Applying SDS/POIMS Features
Computers Have Not Improved Productivity
IT Failed Promise of Automated Management Disallusioned Disappointed

1209 -    ..
1210 - Summary/Objective
1211 -
121101 - Jim Manzi, CEO of Lotus Development Corp, authored an article in
121102 - Byte Magazine, August, 1992, on page 360, ref OF 1 8823. It deals with
121103 - computers and management productivity.  Manzi notes that computers do
121104 - not contribute significantly to management productivity, ref OF 1
121105 - 4992, because "people" working in "teams" are the main source of
121106 - productivity through communication. ref OF 1 0819
121107 -
121108 - Manzi says organizations fall into a "technology" trap of automating
121109 - because it is trendy instead of thinking through how to make
121110 - technology useful to managers. ref OF 1 5077
121111 -
121112 -       [This idea was supported 2 years later at ref SDS 2 0774, and a
121113 -       year after in Landauer's book at ref SDS 5 1852, and in other
121114 -       liturature at ref SDS 1 1237
121115 -
121116 -       [On 940911 Manzi's views seemed more positive in remarks about
121117 -       Lotus Notes to Council on Competitiveness. ref SDS 3 0001
121118 -
121119 -       [IBM bought Lotus in Jun 1995, ref SDS 6 line 50, and Jim
121120 -       resigned a few months later at ref SDS 7 line 214.]
121121 -
121122 -       [Book on managerial performance finds communication primary
121123 -       factor of success and major cause of problems, ref SDS 8 line
121124 -       77.]
121125 -
121126 -    However, he ends on a high note with the observation that computer
121127 -    applications that support teamwork, are getting better and are
121128 -    being used effectively by some firms, ref OF 1 line 79.  This seems
121129 -    mainly aimed at selling Lotus Notes as a tool to enable people to
121130 -    share information.  However, LN does not have the integration
121131 -    necessary to improve teamwork nor to improve management
121132 -    productivity. [See later analysis at ref SDS 4 line 41.]
121133 -
121134 -       [See report received 970918 that IT has still not improved
121135 -       productivity, ref SDS 9 line 62.]
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1212 -