CONTACTS 
0201 - Busvan                             415 981 1405 fax 296 9752
020101 - Mr. Michael Mazgai; Manager
020102 - Mr. Don NLN; Sales Department
0202 - Cyrus Business Furniture, Inc.     310 408 0150 fax 310 408 0341
020201 - Mr. Dari Mir; President

SUBJECTS
Chair for Welch
Busvan Inv #183307

0404 -    ..
0405 - Summary/Objective
0406 -
040601 - Switched the chairs, so we now have the showroom chair.
040602 -
040603 - Sent confirmation fax to parties to advise of terms under the switch
040604 - was accepted by Welch, i.e. the full warranty applies.
040605 -
040606 -
040607 -
0407 -
0408 -
0409 - 1450 called Cyrus
0410 -
041001 - Dari said they had an emergency of some kind today which prevented
041002 - him from calling us in response to our notice, ref DIP 1.
041003 -
041004 - He read our report late yesterday afternoon, ref SDS 4 line 76. Dari
041005 - said he does not expect the tension on the tilt mechanism will change
041006 - over time.  He suggests we go ahead and switch with Busvan, and Cyrus
041007 - can deal with them on getting the mechanism into the Cyrus shop for
041008 - evaluation.  He also said that we can disassemble the new chair and
041009 - send the mechanism to Cyrus for evaluation, correction or replacement.
041010 -
041011 - I advised I will take the chair to Busvan and inspect the showroom
041012 - chair.  If it appears to be in "new" condition, I will exchange it on
041013 - that basis, and Cyrus and Busvan can make independent arrangements for
041014 - corrections.
041015 -
041016 -
0411 -
0412 -
0413 - 1505 called Don
0414 -
041401 - Advised of the telecon with Dari at Cyrus.  Don said to bring the
041402 - chair over in about 30 minutes.
041403 -
041404 -
0415 -
0416 -
0417 - 1550 Switched chairs
0418 -
041801 - Met Don at Busvan.  He inspected the Cyrus chair we returned and
041802 - concurred it seems to tilt slightly forward, and that the chair tilt
041803 - mechanism is too stiff.  He took it upstairs and tested the showroom
041804 - chair.  We found it very easy to tilt back.
041805 -
041806 - We did a quick examination of the showroom chair and found it appears
041807 - to conform to "new" condition.  We tested the elevation mechanism and
041808 - it seemed to work okay.
041809 -
041810 - Don said he will initially have the Busvan mechanics inspect the
041811 - returned chair to see if they can improve the tilt feature.
041812 -
041813 - Terms
041814 -
041815 - As a result I accepted the showroom chair with the understanding that
041816 - it retains the same manufacturer's Five Year Warranty.  We would
041817 - further expect that any defects or difficulties which might arise that
041818 - are excluded in the warranty coverage but which would not reasonably
041819 - be expected to occur in a new chair for this model and/or which arise
041820 - solely as a result of having been a model in a showroom, would be
041821 - corrected by Busvan and Cyrus, regardless of warranty exclusions.
041822 -
041823 -
041824 -
0419 -

SUBJECTS
Chair for Welch
Resolve Disputes/Complaints
Management productivity & Teamwork
Discovery
Making more money (Morris)

0908 - Summary/Objective
0909 -
090901 - Don commented while walking from the warehouse area to the store that
090902 - the SDS memo I sent, ref SDS 4 line 131, was very thorough.  He said
090903 - when he showed it to his boss, they just decided to exchange chairs
090904 - rather than try to figure out a response, which would be their normal
090905 - first reaction.  He feels the SDS record saved them the time that
090906 - would have been devoted to avoiding corrective action.
090907 -
090908 -
090909 -
090910 -
0910 -