CONTACTS 
0201 - Northgate Computer Systems         612 553 0631
020101 - Mr. Dan Lang; Customer Rep; Technical Support, 612 943 8346

SUBJECTS
Keyboard Erratic Key Strokes, 920325  RMA K2C0904

0503 -    ..
0504 - Summary/Objective
0505 -
050501 - After achieving an improvement in the keyboard performance from
050502 - following Bryon's instructions, the thing seems to be getting worse
050503 - again.
050504 -
050505 - Ordered replacement.  Also inquired about getting Omni 102 keyboard
050506 - layout for laptops and notebooks.
050507 -
050508 -
0506 -
0507 -
0508 - Telecon with Northgate
0509 -
050901 - Talked to Dan Lang.  He feels the keyboard is beginning to fail and
050902 - so should be replaced.
050903 -
050904 - I gave him the prior RMA # K1B0125, when this keyboard replaced a
050905 - prior failed unit, per ref SDS 1 line 50.
050906 -
050907 - Dan gave me the following new RMA #:  K2C0904.
050908 -
050909 - I gave him my credit card number as security for returning this key-
050910 - board upon receipt of the replacement, as we did the last time.
050911 -
050912 - He expects we should get the replacement within a week.
050913 -
050914 -
0510 -
0511 -

SUBJECTS
SDS Marketing, Product Definition
Computer notebook, laptop
Distribution, Hardware (keyboard, tape drive)

0706 - Summary/Objective
0707 -
070701 - Left a message on Steve Grengs' voice mail to let me know about
070702 - getting a laptop or notebook computer with the function keys along
070703 - thet left end, so we can sell to execuives with SDS.
070704 -
070705 -
070706 -
0708 -