CONTACTS 

SUBJECTS
Automation, Implementing, 930119
Management productivity & Teamwork
Thinking Through Writing
Promise of POIMS v. Power of POIMS
Automated Integration
Management Science & Technology Together
Communication Manager Ensures Time is
SDS Design is Unique
Critical Mass of Management Practices Must
Understanding aided by Technology
Artificial Intelligence, Enterprise Workflow
CADD & Engineering Systems
Automated Integration of Management Tasks

1815 -
1815 -    ..
1816 - Summary/Objective
1817 -
181701 - Follow up
181703 -  ..
181704 - The article at ref OF 1 0001, modifies a contention made 10 years
181705 - earlier that firms must automate, or die, by adding the need for
181706 - "effective" technology. ref OF 1 3003
181708 -  ..
181709 - Now, similar to findings of Jim Manzi at Lotus, the author realizes
181710 - automation must be applied in the right manner in order to improve
181711 - productivity, and that inattention to proper implementation actually
181712 - reduces productivity.
181713 -
181714 -      [On 940522 article cites Enterprise Management as effort to
181715 -      integrate automated management systems. ref SDS 6 0453]
181717 -       ..
181718 -      [On 991222 Doug Engelbart's paper on groupware makes presents
181719 -      analysis for technology to integrate business systems.
181720 -      ref SDS 10 5360]
181722 -  ..
181723 - The authors note...
181724 -
181725 -      ...we cannot improve productivity and profitability merely by
181726 -      computerizing old techniques. Rather, we must revamp traditional
181727 -      procedures to maximize the opportunities presented by technology.
181728 -      We must eliminate the holdouts who cannot or will not adapt. We
181729 -      must automate effectively--or die. ref OF 1 4077
181731 -  ..
181732 - A second article makes a similar point. ref OF 4 4999
181733 -
181734 -    This record supports the SDS & POIMS theory that automation ALONE
181735 -    is not sufficient to improve productivity, ref OF 21 2000  Better
181736 -    management requires integration of a "critical mass" of related
181737 -    practices and new methods suited to automation, ref OF 21 2688
181739 -       ..
181740 -      [On 931130 review of Drucker's book shows new realities of
181741 -      information overload require technology applied in different way.
181742 -      ref SDS 4 1855]
181744 -  ..
181745 - This should be a good message for design professionals.  Explain how
181746 - to capture the record and link it to design decisions.
181747 -
181748 -     [On 980917 reviewed Com Metrics for design support. ref SDS 7 7412
181749 -
181750 -     [On 980930 example using technology for design, showed need for
181751 -     help. ref SDS 8 0000]
181753 -      ..
181754 -     [On 990524 proposed SDS for engineering management and design
181755 -     support. ref SDS 9 0876]
181756 - ..
181757 - The article at ref OF 4 0001 reviews value of computer aided
181758 - design and management of the design function.  The tenor of the
181759 - article is that computers have not improved productivity as much as
181760 - expected. ref OF 4 0002
181762 -  ..
181763 - The author cites an article by Peter Drucker in Harvard Business
181764 - Review, on the importance of increasing productivity of knowledge
181765 - work, ref OF 4 0003
181766 -
181767 -     [On 931008 analysis of article on Information Revolution showed
181768 -     the need is for a "Knowledge Revolution" at ref SDS 2 4757]
181770 -      ..
181771 -     [On 931130 Drucker's book "Management Tasks, Responsibilities...
181772 -     says "knowledge" must be focus to improve management. ref SDS 3
181773 -     7720]
181775 -  ..
181776 - The author contends computers applied to A/E have improved
181777 - productivity less than in other industries, ref OF 4 line 61.
181778 -
181780 -  ..
181781 - Computers Can Improve Thinking
181782 -
181783 - The POIMS concept of computers helping people "think" with a process
181784 - of "intelligence," ref OF 21 0582, is supported at ref OF 4 4822. The
181785 - concept is stated again at ref OF 4 4881, which supports the POIMS
181786 - concept of supple re-arranging of information is the source of genius,
181787 - ref OF 21 6649, and at ref OF 21 3742
181789 -  ..
181790 - Author recognizes that productivity is increased by using computers to
181791 - make information available quickly and in an organized format,
181792 - ref OF 4 1066 as called for in the SDS & POIMS scope statement,
181793 - ref OF 21 8951
181794 - ..
181795 - Author anticipates POIMS criteria, ref OF 21 2688, to automate
181796 - and integrate a critical mass of common management tasks...
181797 -
181798 -     Increasing attention is being paid to a combination of systems in
181799 -     which the user assembles large amounts of organized information
181800 -     and reviews it to determine the most applicable pieces. Such a
181801 -     system can result in an "expert" system or in a teaching system
181802 -     for use by those less expert than the person who is developing the
181803 -     expert system. ref OF 4 1066
181805 -  ..
181806 - The author, however, has in mind "artificial intelligence" systems,
181807 - per ref OF 4 5933, which are not likely to pan out, per review of
181808 - Jeremy Campbell's book on 900303. ref SDS 1 4284
181809 -
181810 -     Cites 3 differences between conventional software and programs
181811 -     that support "artificial intelligence," ref OF 4 4929
181812 -
181814 -      ..
181815 -     Promise of POIMS
181816 -
181817 -     Author seems to recognize AI is not practical, and creates a
181818 -     form of the POIMS "investing intellectual capital" paradigm for
181819 -     defining "improved productivity", then suggests computers
181820 -     "promise" to do that when used as "information machines." ref OF 4
181821 -     0010
181823 -      ..
181824 -     Should contact author on using SDS to convert information into
181825 -     knowledge, as a better way to improve productivity, as explained
181826 -     at ref SDS 1 line 060707.
181827 -
181828 -
181830 -  ..
181831 - The article at ref OF 8, explains how to implement computers in an A/E
181832 - office that has been using manual methods.
181833 -
181834 -
181835 -
1819 -

SUBJECTS
Technology Applied to SDS & POIMS
SDS Improves Art of Management, Synergy of
Technology Supports Reengineering to
Technology Requires New Management Science
Disallusioned by Technology
Ergonomics Impact Productivity
Business Climate
Strategies for Deployment Internet
Usefulness Not Marketing Criteria

2711 -
271201 -  ..
271202 - Management Technology - Definition
271203 -
271204 - The article at ref OF 14 line 54 defines technology as:
271205 -
271206 -       ...a large percentage of this new technology is simply a
271207 -       re-working of already known concepts with a slightly different
271208 -       approach. This reworking means that the same tried-and-true
271209 -       fundamental logic and behavior that have applied in less ad-
271210 -       vanced technological phases apply equally well today.
271211 -
271213 -  ..
271214 - This is a strategic view of the pitfalls implementing "technology",
271215 - which seems from the article to primarily pertain to using CAD,
271216 - ref OF 14 line 59.
271217 -
271218 -       It is not clear if the use of the phrase "management technology"
271219 -       is a misnomer, and the article is about managing CAD technology,
271220 -       or whether the author intends for the broader meaning. The
271221 -       language at ref OF 14 line 103, points to the broader meaning.
271222 -
271224 -  ..
271225 - Catalog Syndrome
271226 -
271227 - This is defined beginning at ref OF 14 line 124, as a situation
271228 - affecting procurement of computers, where the purchaser believes the
271229 - technology is too difficult to understand, and so places too much
271230 - faith in the salesman to match capability to requirements.
271231 -
271233 -  ..
271234 - Appropriate Technology
271235 -
271236 - This term evolved to avoid providing technology to 3rd world peoples
271237 - capability that did not fit their development circumstance and rea-
271238 - listic opportunity to apply capability "appropriately," ref OF 14 line
271239 - 146.
271240 -
271242 -        ..
271243 -       Mr. Voeller recommends that "appropriate technloogy"
271244 -       considerations be applied in purchasing automated management
271245 -       solutions, ref OF 14 line 154.  He says executives are reluctant
271246 -       to do this because they fear they cannot manage their
271247 -       organization, "... --that it is instead better to get the
271248 -       equipment and then try to manage how it will be used once
271249 -       acquired."  ref OF 14 line 156.
271251 -               ..
271252 -              Equipment is Wrong Perspective
271253 -
271254 -              It is interesting that the orientation here is on
271255 -              "equipment", whereas, this is really secondary to what
271256 -              will be done with it:  what software will be used, what
271257 -              ergonomics, changes to existing work flows.
271259 -               ..
271260 -              The questions should be:
271261 -
271262 -                    What can we do
271263 -                    How will it help
271264 -                    What will be the cost
271265 -                    How quickly should the change take place
271266 -
271268 -        ..
271269 -       The author says that "fear" of the technology, causes some
271270 -       organizations to NOT apply their normal rigorous practices in
271271 -       evaluating a technology procurement, ref OF 14 line 213.  This
271272 -       results in over-reliance on vendor claims.
271273 -
271275 -        ..
271276 -       My experience with SDS seems to be that managements are afraid
271277 -       to go forward because they have already purchased "technology"
271278 -       and it is not productive.  They are frozen into inaction.
271279 -
271280 -
271281 -
271282 -
271283 -
2713 -

SUBJECTS
SDS Marketing, Customer Perceived Value
Learning period/difficulty
Learning time/difficulty

2905 -
290601 -  ..
290602 - The author attributes at ref OF 4 line 110, low productivity from
290603 - automation to:
290604 -
290605 -       ... many people don't like to use computers because computers
290606 -       require training. We don't spend megabucks learning how to use
290607 -       electronic devices like telephones and photocopiers. Why do we
290608 -       spend so much time and money learning how to use computers?
290609 -       Instead of people having to leam to think like computers, why
290610 -       can't computers "think"like people?
290611 -
290613 -  ..
290614 - This concern is explained by Jeremy Campbell's book, "The Improbable
290615 - Machine," in which he makes clear, computers cannot think, and may
290616 - never be able to, but they can HELP people think, ref SDS 1 line
290617 - 060704.
290619 -  ..
290620 - The author notes that speech recognition, ref OF 4 line 116, may be a
290621 - fruitful solution, but Morris feels it will be a long time before it
290622 - works, ref SDS 5 line 446.
290623 -
290625 -  ..
290626 - The artical at ref OF 14 line 90, emphasises the importance for
290627 - providing adequate training support and time for managers to learn it.
290628 -
290629 -
290630 -
290631 -
290632 -
290633 -
2907 -

SUBJECTS
SDS Marketing, Application to Market
Automation, Implementing, 930119
Change & Buy In
Leadership & Change, 930119

3306 -
330701 -  ..
330702 - The article at ref OF 9 line 4, explains that organizations should
330703 - improve their management practices, before implementing automation,
330704 - because otherwise they will automate poor practices.
330706 -  ..
330707 - The article explains 4 steps to doing this:
330708 -
330709 -       Organize then computerize
330710 -       Insist on discipline
330711 -       Establish process
330712 -       Work the process, then evaluate
330713 -
330715 -   ..
330716 -  The author might like to know that SDS creates an automatic
330717 -  organization, and reduces the need for self discipline, if users
330718 -  merely use the program.  SDS establishes the management process of
330719 -  plan, perform, report.
330720 -
330721 -
330723 -  ..
330724 - The article at ref OF 15 line 30 treats the challenge of gaining
330725 - acceptance by personnel to change work practices to implement new
330726 - technology.
330727 -
330728 -       Culture is pleasantly defined as a positive support tool,
330729 -       rather than a drag, ref OF 15 line 50.
330731 -        ..
330732 -       Interesting perspective on exercising leadership to overcome
330733 -       resistance to change an existing culture are explained at ref OF
330734 -       15 line 74.
330735 -
330736 -
330737 -
330738 -
3308 -

SUBJECTS
Company, Personnel, Training
Automation, Implementing, 930119
Computers
Learning time/difficulty

3606 -
360701 -  ..
360702 - The article at ref OF 11 line 28, explains how to train the staff of
360703 - an A/E firm to implement new computer methods.  This is cited as one
360704 - of the "toughest obsticals to using the computer effectively."
360706 -  ..
360707 - It notes that the days of engineers drafting a letter, giving it to a
360708 - secretary for typing, and getting it back for proofing, are gone, ref
360709 - OF 11 line 122.  The author feels this shows computers improve
360710 - productivity.
360711 -
360712 -
360713 -
360714 -
3608 -