CONTACTS 
0202 - Chips & Tech.                                                                                                                                                      O-00000039 0201

SUBJECTS
SDS Marketing, Product Evaluation
Diary record to increase understanding
Legal Restraints, can't save the record
Accountability is Burdensom Metric for
Context Avoids Accountability Organizational Memory Meeting Notes Con
Context SDS Avoids Accountability Legal Discovery
Fear Knowledge People Destroying Record to Avoid Accountability
Slippery Slope to Murphy's Law Rely on Style Confidence Rather than C

1710 -
1710 -    ..
1711 - Summary/Objective
1712 -
171201 - Follow up
171202 -
171203 - Stan has a cold, but was able to talk for a few minutes.
171205 -  ..
171206 - I explained a growing trend of organizations afraid of accountability
171207 - for mistakes, which leads to destroying work history and experience
171208 - needed to guide daily work, and cited recent examples on 911120,
171209 - ref SDS 11 5588 and on 911121, ref SDS 12 5920
171211 -  ..
171212 - Asked Stan for his perspective as a Supreme Court justice, and former
171213 - Attorney General of California.
171215 -  ..
171216 - Stan wants to consider it for a bit; will discuss this further next
171217 - Saturday when I am in town.
171218 -
171219 -     [See meeting on 911130. ref SDS 13 3606]
171220 - ..
171221 - Called to discuss with Gerry Knecht, but he is sailing until
171222 - April.
171223 -
171224 -
171226 -  ..
1713 -
1714 -
1715 - 1013 called Morris again
1716 -
171601 - He has not received the fax I sent yesterday, but may go into the
171602 - office and pick it up.
171603 -
171605 -     ..
171606 -    Purging Busniess Records
171607 -    Fear Accountability Destroys Intellectual Capital
171608 -    Com Metrics Psychologically Demanding Fear Accountability
171609 -
171610 -    We continued our discussion from Thursday, ref SDS 12 5920.
171611 -
171612 -    Morris said Chips purges engineering documents after a few years
171613 -    because there is a lot of debate set out in the record about design
171614 -    and manufacturing issues, which Morris feels is incorrectly applied
171615 -    during litigation by considering information out of context, and
171616 -    the courts permit discovery and "misuse" of this preliminary and
171617 -    exploratory information to find liability where none should exist.
171618 -
171619 -         Why not supply context in organizational memory, so it is
171620 -         available to guide daily decisions, and to defend decisions
171621 -         when called to account, i.e., control the record, rather than
171622 -         let lawyers fill in missing context? see Command and Control
171623 -         of the Record in POIMS. ref OF 1 1113
171624 -         ..
171625 -         Obviously the chilling effect that fear of
171626 -         accountability has on good management is devastating, if it
171627 -         results in not making and keeping records.  How can management
171628 -         determine what it should be doing to avoid litigation without
171629 -         organizational memory? see slippery slope to Murphy's Law.
171630 -         ref SDS 0 RP5F
171632 -     ..
171633 -    Shareholder and employee lawsuits have created a climate where
171634 -    managers are afraid to keep records of decision making.
171635 -
171636 -        [On 911221 Morris developing plan to change the organization,
171637 -        and expects plan will be destroyed after being implemented.
171638 -        ref SDS 14 WD6J
171640 -     ..
171641 -    There was discussion that it is very expensive to produce evidence
171642 -    showing there was no intent to discriminate against someone.  It is
171643 -    easy to show that people were treated "fairly," but this is not
171644 -    sufficient under current legal standards that permit emotional
171645 -    appeals at trial, which result in huge payments solely on grounds
171646 -    of disparate impact.
171647 -    ..
171648 -    The only protection is to routinely discriminate on the basis
171649 -    of race and gender in order to achieve specific numerical ratios
171650 -    aimed at avoiding controversy.  People who cannot perform are
171651 -    simply paid to stay out of the way, which requires others to work
171652 -    longer hours to make up for not having adequate skilled staff.
171654 -     ..
171655 -    Morris noted that in Japan lawsuits do not permit deposing everyone
171656 -    and obtaining every document the company has ever produced.
171658 -     ..
171659 -    He feels there is such a plethora of state and federal laws that
171660 -    almost any contract can be overcome.  There are too many ways to
171661 -    get around the contract.   Morris indicated Chips cannot get a
171662 -    straight opinion from a lawyer.  They get 100 pages in which the
171663 -    first 10 pages state in summary that no opinion is possible and the
171664 -    next 90 pages show why that is so.  [Some of Morris' strong feeling
171665 -    on this matter may stem from a suit on a patent infringement case
171666 -    they have filed against someone, which Dale mentioned the other
171667 -    day.]
171668 -
171669 -
171670 -
1717 -

SUBJECTS
SDS Product Definition, Guides Performance
Welch Management Method
Diary record to increase understanding
Time, Not Enough for Understanding, to
Writing, Reading, Expedited by SDS, Saves Time
Communication Main Factor Management Productivity Success 90% of Time
Good Management Defined Intelligence Memory Organization Analysis Ali
Consistent Good Management Capture Organizational Memory Follow Up Ge
Objection Not Enough Time to Listen Write Everything Down Understand
New Way Thinking Through Writing Write Story to Construct Meaning Con
Bad Management Fools Gold Attractive Fast Easy of Conscious Response

7113 -
711401 -  ..
711402 - SDS Enables Welch Management Method that is Very Different
711403 -
711404 - Morris advised that he has thought a lot about the way Rod uses SDS
711405 - and the way other people do business, following up our discussion on
711406 - Thursday, ref SDS 12 7420.  He calls it the Welch Management Method
711407 - and feels it is very different because executives mostly like to work
711408 - by conversation rather than rely on the record, per explanation of
711409 - Morris' work practice on 890809. ref SDS 5 8812 and ref SDS 5 6993
711410 - However, a few months ago on 910520, Morris had a brief experience
711411 - using SDS for adding "intelligence" to information, ref SDS 8 655O,
711412 - and indicated at that time advantages of discovery by capturing the
711413 - record and verifying accuracy. ref SDS 8 I66F
711415 -  ..
711416 - This aligns with evaluation by Tudor Engineers on 881007. ref SDS 2
711417 - 6294
711418 -
711419 -        [On 950426 meeting at Axiom management consultant's supported
711420 -        this point. ref SDS 34 4392]
711421 -
711422 -        [On 960228 Morris mentioned again that managers feel talking is
711423 -        prefered over analysis. ref SDS 52 2004]
711425 -         ..
711426 -        [On 961222 Richard Popejoy's daughter uses a form of the Welch
711427 -        method. ref SDS 58 9529; Richard likes to work by conversation.
711428 -        ref SDS 58 8402]
711430 -         ..
711431 -        [On 970107 executives like to work by conversation to expedite
711432 -        the work, because in a manual world of information technology
711433 -        the paper never catches up to the pace of the actual work,
711434 -        causing endless bumbling as executives are in constant crisis
711435 -        mode having to expedite to recover from mistakes. ref SDS 60
711436 -        4953
711438 -         ..
711439 -        [On 970826 managers trained to improve "talking" skills but not
711440 -        Communication Metrics. ref SDS 62 8492]
711442 -         ..
711443 -        [On 980307 Andy Grove's book recommends analysis because mental
711444 -        maps are forgiving of ambiguity. ref SDS 71 3668]
711446 -         ..
711447 -        [On 050523 cognitive overhead are steps for good management to
711448 -        be prepared for productivie meetings, and most people minimize
711449 -        this overhead. ref SDS A1 KX6F
711450 -
711452 -     ..
711453 -    SDS Definition, Welch Management Method Continual Learning
711454 -
711455 -    Morris feels SDS enables a new way of working that integrates tasks
711456 -    to capture, assemble and analyse the history of daily work, which
711457 -    is then used to guide decisions, plan and follow up so things get
711458 -    done corretly, on time and within budget.  He seems to recognize
711459 -    this is a continual process of learning from experience, where one
711460 -    thing feeds the other.  Morris' explanation today shows support for
711461 -    our discussion on 910810 about technical breakthroughs in SDS
711462 -    design, ref SDS 10 7793.  On 890809 Morris liked SDS architecture
711463 -    that enables using good management consistently, ref SDS 5 8211,
711464 -    which people try to accomplish using traditional management
711465 -    practices, also explained on 890809. ref SDS 5 HJ4J
711466 -
711467 -       [On 911130 Justice Mosk described SDS as a "...whole new ball
711468 -       game." ref SDS 13 6LSY
711470 -        ..
711471 -       [On 950303 Morris sketched a diagram to illustrated how SDS
711472 -       enables command and control of the work. ref SDS 32 3497
711474 -        ..
711475 -       [On 030119 Gary describes SDS integrated design a "new
711476 -       way of working." ref SDS 97 346X
711478 -        ..
711479 -       [On 040416 Morris explains interoperability is a strong
711480 -       advantage of SDS, for submission to Architecture Committee for
711481 -       aerospace firm. ref SDS 99 3M7N
711483 -        ..
711484 -       [On 060412 outline software represents two (2) worlds of
711485 -       creating good ideas, essential for production; and
711486 -       wordprocessing for making ideas look good, essential for sales.
711487 -       ref SDS 91 3H5G
711489 -     ..
711490 -    As a result of experience using SDS on 910520, ref SDS 8 655O,
711491 -    Morris seems very close to understanding the SDS "intelligence"
711492 -    cycle for capturing the record and adding organization, analysis,
711493 -    aligment, summary and feedback for continual learning that
711494 -    strengthens understanding and follow up, which is commonly called
711495 -    "listening" because it helps executives get things done, as Morris
711496 -    pointed out on 890809. ref SDS 5 CJ9J and ref SDS 5 I66H
711497 -
711498 -       [On 921205 Covey recommends using good management practices
711499 -       consistently and in concert to be successful, drawing on the
711500 -       synergy of integrated tasks. ref SDS 22 4080
711502 -        ..
711503 -       [On 001219 steps using SDS for new way of working. ref SDS 92
711504 -       QT6F
711506 -     ..
711507 -    On 881007 Tudor reported other consultant's don't work like Welch.
711508 -    ref SDS 2 0951
711510 -     ..
711511 -    Morris calls SDS the "Welch Management Method" because executives
711512 -    don't work this way, per above, ref SDS 0 4930; he said people
711513 -    don't have time to write everything down for organizational memory,
711514 -    and for analysis to align daily details on who, what, when, where,
711515 -    why, how things happen, with objectives, requirements and
711516 -    commitments, confirming our prior discussion on 898009. ref SDS 5
711517 -    5930  Most organizations rely on "feel good" management practices,
711518 -    see below, rather than organizational learning that invests
711519 -    intellectual capital under the Welch Management Method.
711521 -     ..
711522 -    On 880908 experience from Broadwater Dam illustrates benefits of
711523 -    SDS. ref SDS 1 4920 -- on 900412 DNRC reported that SDS saved time
711524 -    and money. ref SDS 6 0000
711526 -     ..
711527 -    On 910520 Morris discovered organizational memory and adding
711528 -    intelligence does not require writing everything down. ref SDS 8
711529 -    XR5H
711530 -
711531 -        [On 911223 Morris discovered executives "cooked the books" to
711532 -        make bad management feel good in the moment, but requires
711533 -        painful downsizing. ref SDS 14 6632
711535 -         ..
711536 -        [On 920215 Morris disappointed SDS is difficult to learn.
711537 -        ref SDS 17 5820
711539 -         ..
711540 -        [On 950303 Morris explained need for organizational memory.
711541 -        ref SDS 32 3333
711543 -         ..
711544 -        [On 950605 Anne Bevington, lawyer cites time wasted arguing
711545 -        about who said what at the last meeting. ref SDS 38 0U3F
711547 -         ..
711548 -        [On 950517 Ron Buck says people are angered by Welch Management
711549 -        method, ref SDS 37 8849.]
711551 -         ..
711552 -        [On 950303 bow and arrow graphic shows need align daily work
711553 -        with objectives and requirements. ref SDS 32 3497,
711555 -         ..
711556 -        [On 950327 Com Metrics defined. ref SDS 33 8492
711558 -         ..
711559 -        [On 951011 Morris said SDS design is difficult for software
711560 -        engineers to program. ref SDS 45 1341
711562 -         ..
711563 -        [On 951011 Morris proposed teaching SDS to children in school.
711564 -        ref SDS 45 0990,
711566 -         ..
711567 -        [On 951103 SDS and Com Metrics are hard to explain in 25 words
711568 -        or 30 seconds. ref SDS 49 8870
711570 -         ..
711571 -        [On 950721 SDS supports "Continual Learning" in ISO ref SDS 40
711572 -        2846, example is at ref SDS 36 8900, analysis of knowledge,
711573 -        wisdom and vision at ref SDS 43 8301 and ref SDS 43 4888.]
711575 -         ..
711576 -        [On 980405 SDS supports accountability which is feared by
711577 -        everyone. ref SDS 73 5065
711579 -         ..
711580 -        [On 980903 Morris said Com Metrics supports "intelligence"
711581 -        through continuous analysis. ref SDS 76 1650]
711583 -         ..
711584 -        [On 990625 Fortune article says executives fail because they
711585 -        don't perform tasks supported by SDS. ref SDS 78 1024]
711587 -         ..
711588 -        [On 000116 Morris advised SDS has unique capability for
711589 -        Enterprise Management. ref SDS 83 1794
711591 -         ..
711592 -        [On 000227 report to Colloquium at Stanford that SDS is best
711593 -        method for dynamic knowledge management. ref SDS 84 0897]
711595 -         ..
711596 -        [See evidence others use WMM, ref SDS 31 5932, including Andy
711597 -        Grove at Intel, ref SDS 55 3703; ref SDS 71 3101]
711599 -         ..
711600 -        [On 991220 JPS changed access to SDS record on Internet,
711601 -        because nobody else works this way. ref SDS 82 6794]
711603 -         ..
711604 -        [On 010425 Morris described scenarios working with SDS is a
711605 -        "utopia" compared with typical day using other methods.
711606 -        ref SDS 93 EP7F
711607 -
711608 -
711609 -
7117 -

SUBJECTS
Proactive Management Front-end Investment Difficult Managers to Make,
Intelligence Costs More for Proactive Management Avoid Mistakes Disco
Penny Wise Pound Foolish Avoids Front-end Investment, FBI Example
Chips Technologies Feel Good Management Resists Working Intelligently
Rework Avoid Use Carpenter's Practice Good management Measure Twice C
Carpenter Measure Twice Cut Once Avoid Rework Use Practice Good manag
Verify Accuracy Measure Twice Cut Once Carpenter Avoid Rework Use Pra

9909 -
991001 -     ..
991002 -    Feel Good Management Conversation Expedites Talk is Cheap
991003 -    Overwhelming Tendency Bad Management Talking Fast and Easy
991004 -    Good Management Overkill, Intelligence too Expensive, Takes Time
991005 -    Measure Twice Cut Once Double Entry Bookkeeping Verifies Accuracy
991006 -
991007 -    Morris advised that executive training classes and "experts" teach
991008 -    that most management decisions are based on emotion by persuading
991009 -    people through conversation in meetings, speeches, calls, dialog
991010 -    and discussion to say "yes."  Under the rule "talk is cheap,"
991011 -    people rely on conversation to expedite the work, because talking
991012 -    is fast and easy.  Analysis of evidence showing accuracy using an
991013 -    audit trail of alignement with objectives, requirements and
991014 -    commitments is avoided, because verifying accuracy to avoid
991015 -    mistakes and discover opportunity in time to take effective action
991016 -    is hard work that seems like unnecessary overkill compared to
991017 -    talking things out.  Mistakes, confict, loss of life, time and
991018 -    money using "feel good" management are excused by saying there is
991019 -    not enough time and money to use good management to save lives,
991020 -    time and money, which Morris calls the "Welch Management Method"
991021 -    that SDS supports, per above. ref SDS 0 0477
991022 -
991023 -        [On 000307 good management is a lot of hard work using common
991024 -        tools and practices. ref SDS 85 5182
991026 -         ..
991027 -        [On 010725 experience using SDS for 10 years shows that
991028 -        depriviation of "feel good" management practice can become very
991029 -        stressful over time. ref SDS 94 V53M
991031 -         ..
991032 -        [On 040129 Gary submitted analysis of ideas presented
991033 -        by a management expert, Decker, who explains elements of "feel
991034 -        good" management. ref SDS 98 MP92
991036 -         ..
991037 -        [On 041130 medical management health care fears accountability
991038 -        prefers working by conversation and avoid written confirmation
991039 -        of work plan, and resist review by Tumor Board. ref SDS A0 YR8F
991041 -         ..
991042 -        [On 050523 cognitive overhead are steps for good management to
991043 -        be prepared for productivie meetings, and most people minimize
991044 -        this overhead. ref SDS A1 KX6F
991046 -     ..
991047 -    We reviewed the carpenter's rule to "measure twice and cut once"
991048 -    that applies the double entry method of working accurately in order
991049 -    to save lives, time and money by preventing costly mistakes, cited
991050 -    in POIMS. ref OF 10 3I8M  Morris feels most managers don't have
991051 -    enough time for good management.  He noted that accountants are
991052 -    often disparaged  as "bean counters" who prevent management from
991053 -    getting things done and being creative with financial engineering.
991054 -
991055 -        [On 950202 alignment and feedback fit the model used in legal
991056 -        practice for an appropriate communication "metric" to get an
991057 -        accurate story based on the evidence. ref SDS 31 8A4G
991059 -         ..
991060 -        [On 950428 Gopal Kapur conducted semianr on estimating costs of
991061 -        high technology product development projects; reports most
991062 -        estimates are guesses; recommends using 2 methods for preparing
991063 -        estimates to increase reliability of budgets. ref SDS 35 AL6H
991065 -         ..
991066 -        [On 971002 "measure twice cut once" common practice for cross
991067 -        checking to improve accuracy in construction, illustrated by
991068 -        defining "metrics" for communication based on experience on
991069 -        Oakland Harbor project. ref SDS 65 0240
991071 -     ..
991072 -    On 910520 Morris discovered SDS only takes a few minutes to capture
991073 -    organizational memory that discloses critical intelligence to save
991074 -    time and money. ref SDS 8 TY5G
991075 -
991076 -        [On 020618 SDS records on the Internet show benefits of good
991077 -        management; creates desire to work intelligently, but seems out
991078 -        of reach using familiar technology and methods everygody likes.
991079 -        SDS explicit links change attitudes from getting by with bad
991080 -        management that seems fast and easy, to using good management
991081 -        because SDS makes working intelligently to save time and money
991082 -        fast and easy. ref SDS 96 MU6H
991084 -     ..
991085 -    Today, Morris related training and seminars say a "good" executive
991086 -    expedites decisions that "feel good" based on conversation that
991087 -    indicates a desirable outcome can occur with minimum controversy,
991088 -    time and expense.  The core skill is talking people into saying yes
991089 -    with convincing conversation, image and style.  Some people call
991090 -    this leadership, charisma and personality, which is backed up by
991091 -    authority.  Later, when problems arise, good communication skills
991092 -    justify decisions for errroneous exercise of authority, so that the
991093 -    team can move ahead rather than worry about the past, explained in
991094 -    NWO. ref OF 2 9691  Mistakes are ignored, covered up and sent to
991095 -    the legal department, where insurance, profits or taxpayers buy-off
991096 -    the cost of mistakes, as reported previously on 890324. ref SDS 3
991097 -    2940  "Experts" teach risk management shows it is more cost
991098 -    effective to get things done, rather than invest time and money to
991099 -    align work with objectives, requirements, commitments,
991100 -    opportunities and constraints, using the Welch Management method,
991101 -    which Morris cited above. ref SDS 0 4930
991102 -
991103 -        [On 911223 executives "cooked the books" to make bad management
991104 -        look good, which feels good in the moment, but requires painful
991105 -        downsizing. ref SDS 14 6632
991107 -         ..
991108 -        [On 921127 Morris learned that small, inconsequential details
991109 -        later cause major problems; he wanted proactive management.
991110 -        ref SDS 21 0674
991112 -         ..
991113 -        [On 921021 feel good management failed when Columbia Space
991114 -        Shuttle exploded. ref SDS 19 4499
991116 -         ..
991117 -        [On 940611 PMI seminar reported case study applying feel good
991118 -        management to control risks by getting insurance company to pay
991119 -        $500M. ref SDS 29 8239
991121 -         ..
991122 -        [On 010911 feel good management avoids intelligence to save the
991123 -        cost of overkill, but when people get killed and buildings fall
991124 -        because national security failed, intelligence seems like the
991125 -        best way to save time, money and lives. ref SDS 95 UP5K
991127 -         ..
991128 -        [On 921120 "feel good" management scenario. ref SDS 20 8388]
991130 -         ..
991131 -        [On 931130 Drucker explains theory "x" and theory "y" methods
991132 -        of management. ref SDS 25 9677
991134 -         ..
991135 -        [950812 explain feel good management in NWO. ref SDS 41 0660
991137 -     ..
991138 -    Morris advised that executives expedite by relying on memory,
991139 -    style, and authority to direct the work, without investing time to
991140 -    check the record for accuracy.  Expediting the work by relying on
991141 -    conversation seems fast and easy, because conflicts in memory can
991142 -    be talked out to avoid problems, since organizational memory is
991143 -    purged, see above. ref SDS 0 8934  That is why lawyers are feared,
991144 -    because talk isn't enough to be successful in court. NWO,
991145 -    ref OF 2 0899, reflecting telecon on 890809. ref SDS 5 5930  On
991146 -    901023 adding "intelligence" to management costs too much, because
991147 -    analysis requires writing things down twice, ref SDS 7 ZS4H, to
991148 -    improve listening that avoids mistakes. ref SDS 5 CJ9J
991149 -
991150 -        [On 920402 executives rely on image rather than intelligence to
991151 -        get things done. ref SDS 18 0344
991153 -         ..
991154 -        [On 960103 executives rely on style because there is not enough
991155 -        time to understand content for making decisions. ref SDS 50
991156 -        8409
991158 -         ..
991159 -        [On 991123 communication training provides conversation skills
991160 -        to make people feel good. ref SDS 81 FJ6L
991162 -         ..
991163 -        [On 001207 too many people having too many problems using feel
991164 -        good management causes productivity, earnings and stock prices
991165 -        to decline, so people don't feel so good any more.  It's a
991166 -        dilemma??? ref SDS 91 V54M
991168 -     ..
991169 -    On 890324 Tudor Engineers found SDS enables consistently capturing
991170 -    accurate, timely organizational memory, but worried it is overkill
991171 -    and risky, ref SDS 3 6894, because an accurate record reduces
991172 -    flexibility and deniablity. ref SDS 3 2940 and ref SDS 3 4488
991174 -     ..
991175 -    On 910529 Welch Management method counterintiutive. ref SDS 9 9989
991176 -
991177 -        [On 920215 SDS is counterintuitive. ref SDS 17 5820]
991178 -
991179 -        [On 990527 "disruptive technology," ref SDS 77 5258  Strong
991180 -        cultural forces oppose using Com Metrics. ref SDS 77 1233]
991182 -         ..
991183 -        [On 990625 Fortune article says executives avoid methods
991184 -        supported by SDS for reasons of "psyche." ref SDS 78 4914]
991186 -     ..
991187 -    On 920110 SDS method causes hurt feelings. ref SDS 15 4839
991188 -
991189 -        On 900423 the State reported SDS and Welch method saved money
991190 -        on Broadwater Dam project. ref SDS 6 0000
991191 -
991192 -        [On 911221 "Feel Good" management failed. ref SDS 14 6632
991194 -         ..
991195 -        [On 921021 Feel Good failed again on Space Shuttle program...
991196 -        ref SDS 19 4499
991198 -         ..
991199 -        [On 921120 developed scenario explaining the "end game" of feel
991200 -        good management. ref SDS 20 8388
991202 -         ..
991203 -        [On 921205 review Covey's "empathic" listening. ref SDS 22 5903
991205 -         ..
991206 -        [On 940223 applied in SDS & POIMS. ref SDS 26 0945
991208 -         ..
991209 -        [On 940523 article on management failure. ref SDS 27 9809
991211 -         ..
991212 -        [On 940609 Henry Kissinger says lack of analysis causes "Alice
991213 -        in Wonderland" of continual bumbling. ref SDS 28 4238
991215 -         ..
991216 -        [On 950331 S&C Ford executive makes mistakes working by
991217 -        conversation. ref SDS 46 8530]
991219 -         ..
991220 -        [On 950426 defined Nomadic, Hunter/Gatherer model of foraging
991221 -        management. ref SDS 34 4404.]
991223 -         ..
991224 -        [On 950705, Feel Good Management defined for Asilomar
991225 -        Conference. ref SDS 39 9003
991227 -         ..
991228 -        [On 950721 ISO 10006 calls for accountability. ref SDS 40 2221]
991230 -         ..
991231 -        [On 950812 applied to NWO paper. ref SDS 41 0660]
991233 -         ..
991234 -        [On 951031 hiring psychologists to feel better. ref SDS 47 8399
991236 -         ..
991237 -        [On 960103 Intel uses "Feel Good" management. ref SDS 50 8409
991239 -         ..
991240 -        [On 960122 DEC uses "Feel Good" management. ref SDS 51 0063
991242 -         ..
991243 -        [On 960308 management training promotion material cooborates
991244 -        Morris' explanation, ref SDS 53 5549, ref SDS 53 4892, and also
991245 -        review of management training films. 971229, ref SDS 69 3481]
991247 -         ..
991248 -        [On 960510 room full of smart people cannot get things done
991249 -        with "feel good" management. ref SDS 56 2943]
991251 -         ..
991252 -        [On 961105 feel good management used by USACE. ref SDS 57 6121]
991254 -         ..
991255 -        [On 961228 Communication Metrics conflicts with "Feel Good"
991256 -        management. ref SDS 59 8823]
991258 -         ..
991259 -        [On 970710 empowerment at Intel reduces command and control of
991260 -        the work. ref SDS 61 1431
991262 -         ..
991263 -        [On 970812 "limited span of attention" makes Feel Good
991264 -        Management risky. ref SDS 63 4476.]
991266 -         ..
991267 -        [On 970829 management text book calls for "accountability." see
991268 -        ref SDS 63 0000]
991270 -         ..
991271 -        [On 971008 Feel Good management causes rework, increases cost,
991272 -        USACE report, ref SDS 66 1273
991274 -         ..
991275 -        [On 971202 USACE policy "...accountability is stressed" per
991276 -        ref SDS 67 7453]
991278 -         ..
991279 -        [On 971222 Andy Grove, CEO Intel, cites tension between feel
991280 -        good management that encourages creativity, and discipline to
991281 -        avoid mistakes. ref SDS 68 6695
991283 -         ..
991284 -        [On 980307 Andy Grove describes strategic dissonance. see
991285 -        record at ref SDS 70 5517.]
991287 -         ..
991288 -        [On 980405 managers fear accountability. ref SDS 73 5065]
991290 -         ..
991291 -        [On 980613 report that information overload from too much talk
991292 -        and too little analysis, reduces productivity. ref SDS 74 3499]
991294 -         ..
991295 -        [On 980803 managers unaware of need for analysis. ref SDS 75
991296 -        4192]
991298 -         ..
991299 -        [On 990925 executives fail because they do not like to invest
991300 -        time for analysis of daily working information. ref SDS 78 7344
991302 -         ..
991303 -        [On 991021 "out out damn spot," ref SDS 79 5304, destroy the
991304 -        record to avoid accountability. ref SDS 79 2695
991306 -         ..
991307 -        [On 000517 conventional practice prepares a record only after a
991308 -        serious problem arises. ref SDS 87 5073
991310 -         ..
991311 -        [On 000822 bad management causes delays, losses conflicts, so
991312 -        people don't feel so good. ref SDS 88 019R
991314 -         ..
991315 -        [On 000824 if design does not start in right direction the
991316 -        result is a disaster. ref SDS 86 P95I
991318 -         ..
991319 -        [On 000831 termite engineeering fun promotes creativity, and
991320 -        synergy. ref SDS 89 0001
991322 -         ..
991323 -        [On 001012 open source engineers do what they want, even if it
991324 -        takes them in the wrong direction. ref SDS 90 B4P2
991325 -
991326 -
991327 -
991328 -
991329 -
991330 -
991331 -
9914 -

SUBJECTS
Correcting Corrections, Overcome by SDS
Recession, Economic
Truth Deviations Multiplied by Time - Com Metrics Risk Management
Debug Management Stressful, Big Improvement wth SDS
Slippery Slope to Murphy's Law Rely on Style Confidence Rather than C
Consistent Good Management Discovers a lot of Mistakes that Managers
Consistent Good Management Difficult Supported by SDS Plan Perform Re
Consistent Good Practices, Empowered

AF10 -
AF1101 -        ..
AF1102 -       Correcting Corrections Slippery Slope of Murphy's Law
AF1103 -
AF1104 -       Continual bumbling results from avoiding investment in continual
AF1105 -       learning, that devolves into endless problem handling and crisis
AF1106 -       under the philosophy of "correcting corrections" discussed in
AF1107 -       the POIMS article.  A manager arbitrarily imposes what he feels
AF1108 -       like doing and hopes it will "work."  When it fails, management
AF1109 -       makes an adjustment to what "feels good" and "looks good" the
AF1110 -       next time.  None of us want to feel or look bad.
AF1112 -        ..
AF1113 -       Notice of problems is stressful, and so is witheld because
AF1114 -       sounding the alert can have negative consequences -- sometimes
AF1115 -       the messenger is "killed" because people don't like bad news,
AF1116 -       particularly when problems are small and easy to fix.  However,
AF1117 -       it is never as easy to fix even a small problem, than it is to
AF1118 -       ignore and cover it up at the time.
AF1120 -         ..
AF1121 -        On 900423 the State reported SDS and Welch method saved money
AF1122 -        on Broadwater Dam project. ref SDS 6 0000
AF1124 -         ..
AF1125 -        [See correlation with "rework" that increases costs, ref SDS 65
AF1126 -        2464, and USACE report received on 971008, ref SDS 66 1273,]
AF1128 -         ..
AF1129 -        [On 951101 Morris explained Chips hired psychologists because
AF1130 -        communications failing. ref SDS 48 5500]
AF1131 -
AF1133 -        ..
AF1134 -       The rationale for not doing the research and analysis necessary
AF1135 -       to discover the best course of action, is lack of time and to
AF1136 -       avoid hurting peoples feelings.  Managers often chance failure
AF1137 -       for the sake of appearing to themselves and others to be
AF1138 -       concerned about timeliness under the guise of "expediting" and
AF1139 -       being a "team player," going along, to get along.  This is the
AF1140 -       slippery slope to Murphy's Law.
AF1142 -             ..
AF1143 -            Economic Recession
AF1144 -
AF1145 -            The natural urge to sacrafice substance to form leads to
AF1146 -            management spending most of its time working on "problems"
AF1147 -            rather than producing goods and services. People are spared
AF1148 -            small embarrassments, but later suffer great anguish when a
AF1149 -            molehill of errors evolves into a mountain of failure.
AF1150 -            This is called a "recession."
AF1151 -
AF1152 -                [On 950910 discussed cause of reduced earnings and
AF1153 -                economic recessions. ref SDS 44 8849]
AF1155 -                 ..
AF1156 -                [On 960103 managers rely on style rather than content,
AF1157 -                ref SDS 50 8409,
AF1159 -                 ..
AF1160 -                [On 951101 new realities have impact. ref SDS 48 6004]
AF1162 -                 ..
AF1163 -                [On 960329 downsizing/imploding management. ref SDS 54
AF1164 -                0000]
AF1166 -        ..
AF1167 -       Feel good management has some validity, because the record of
AF1168 -       organizational memory cannot be assembled on a consistent,
AF1169 -       routine basis, without using SDS, for the following reasons.....
AF1170 -
AF1171 -            Managers are paid to decide when an issue requires more
AF1172 -            analysis.  The decision compares the cost of analysis, to
AF1173 -            the perceived cost of error and liklihood of avoiding such
AF1174 -            cost through SDS analysis.  This decision occurs with a
AF1175 -            mere shrug of the shoulders because personal experience
AF1176 -            shows that investigating the record to find information for
AF1177 -            alignment is expensive, and there is a high chance that the
AF1178 -            information needed for analysis to improve upon spontaneous
AF1179 -            decision making will not have been captured, or will have
AF1180 -            been filed incorrectly, i.e. it is not available when
AF1181 -            needed, which is enormously frustrating and a waste of time
AF1182 -            and money.  This overlooks, however, that SDS is outside
AF1183 -            personal experience.  As Morris notes above, it works
AF1184 -            differently, and so it is error to rely on experience that
AF1185 -            formerly justified avoiding analysis, when SDS is available
AF1186 -            that improves conventional management practice. ref SDS 0
AF1187 -            0477
AF1189 -             ..
AF1190 -            [On 921021 Cal Tech management seminar developed these
AF1191 -            points, ref SDS 19 7486, citing "O" Ring Space Shuttle
AF1192 -            disaster as example. ref SDS 19 4499]
AF1194 -        ..
AF1195 -       POIMS argues that, rather than responding with succeeding "feel
AF1196 -       good" emotional decisions that compound error, which is
AF1197 -       conventional management practice, per Morris, ref SDS 0 1331,
AF1198 -       SDS makes it possible to routinely capture organizational
AF1199 -       memory, and add context that connects daily work to objectives,
AF1200 -       requirements and commitments. ref OF 1 2300  Morris cited SDS
AF1201 -       capability above, ref SDS 0 0477, that increases productivity by
AF1202 -       discovering misunderstanding and conflicts so that corrections
AF1203 -       can be made proactively to avoid errors before they occur, and
AF1204 -       the same process reveals opportunities that can be siezed before
AF1205 -       they are lost.  A Communication Manager ensures the record is
AF1206 -       created, organized and aligned, despite stress and cultural
AF1207 -       resistance that avoids sounding the alert. see POIMS
AF1208 -       "Objections." ref OF 1 1114
AF1209 -
AF1210 -           [On 920120 example applying SDS. ref SDS 16 0000.
AF1212 -            ..
AF1213 -           [On 921205 consistent of good management is difficult and
AF1214 -           stressful, requiring SDS and a Com Manager. ref SDS 22 4803
AF1216 -            ..
AF1217 -           [On 950202 Kerzner lecture on integrated management showed
AF1218 -           advantage of better communication. ref SDS 30 4302.]
AF1220 -            ..
AF1221 -           [On 991025 Peter Drucker proposes "routinizing" good
AF1222 -           management practice, ref SDS 80 0785, by using technology to
AF1223 -           apply cognitive science. ref SDS 80 8925
AF1225 -        ..
AF1226 -       Legal Worries Grease Slippery Slope to Murphy's Law
AF1227 -
AF1228 -       Under the current legal climate managers are continuing to do
AF1229 -       what "feels good," but now have even less information to make
AF1230 -       decisions that justify good feelings.  There is even less reason
AF1231 -       to do written analysis, because if it is to be destroyed to
AF1232 -       avoid accountability, discussed above, ref SDS 0 8934, then why
AF1233 -       do analysis in the first place?
AF1234 -
AF1235 -           [On 911130 discussion with Stan Mosk. ref SDS 13 7007
AF1237 -            ..
AF1238 -           [On 950821 Communication Metrics provides "internal metric"
AF1239 -           to avoid harsher "external metric" of litigation,
AF1240 -           ref SDS 42 6800
AF1241 -
AF1242 -
AF1244 -        ..
AF1245 -       Legitimate Legal Constraints & "Feel Good" Management
AF1246 -
AF1247 -       This creates a business environment imploding upon itself.  The
AF1248 -       legitimate objective of law to encourage better performance is
AF1249 -       actually causing worsening performance, because the information
AF1250 -       needed to avoid mistakes, is being destroyed in order to avoid
AF1251 -       accountability for making mistakes.
AF1252 -
AF1253 -           [On 921021 this idea was applied Cal Tech seminar.
AF1254 -           ref SDS 19 8187
AF1255 -
AF1256 -
AF1257 -
AF1258 -
AF13 -

SUBJECTS
Broader Vision Leadership Overcomes Fear of Change to Help People Hel
Leadership Broader Vision, SDS Discovers Conflict Before Mistake Cost
Slippery Slope to Failure, Not Enough Time to Understand Content
Organizational Memory Invest Intellectual Capital Capturing Record Un
Organizational Memory Meeting Notes Conflict, Cause Anger, Must Build
Bad Management Spontaneous Stream-of Conscious Response Faster More A

AP08 -
AP0901 -        ..
AP0902 -       Not Enough Time Capture Record Slippery Slope to Murphy's Law
AP0903 -       Solution: Leadership with Broader Vision
AP0904 -       Invest Intellectual Capital Don't Destroy Organizational Memory
AP0905 -
AP0906 -       Morris' point that managers today do not have time for analysis,
AP0907 -       ref SDS 0 1331, does not stand up to review.
AP0909 -        ..
AP0910 -       Leadership with a broader vision recognizes the fact that bad
AP0911 -       management is faster and easier than good management, so people
AP0912 -       have to be directed, encouraged and supported with resources to
AP0913 -       use good management.  SDS technology makes good management
AP0914 -       faster and easier, so more can be done in less time, but it
AP0915 -       necessarily costs more than bad management, which costs nothing,
AP0916 -       in the moment, but escalates delay and costs at great harm to
AP0917 -       the organization over time.  Since rewards of good management
AP0918 -       are deferred, there is always a "penny wise and pound foolish"
AP0919 -       cost savings, in the moment, by not using good management
AP0920 -       supported by SDs.  The history of civilization entails making a
AP0921 -       front-end investment to get a bigger deferred reward.  The
AP0922 -       classic examples are farming that expends effort planting that
AP0923 -       is not rewarded for several months, and sending children to
AP0924 -       school for many years to acquire skills that leverage innate
AP0925 -       capabilities.  Deferred rewards are much greater than expending
AP0926 -       the same effort satisfying immediate needs in the moment.
AP0927 -
AP0928 -           [On 931205 Covey says seek first to understand, then
AP0929 -           prescribe, and recommends keeping a diary to strengthen
AP0930 -           understanding. ref SDS 22 2231
AP0932 -            ..
AP0933 -           [On 931130 Peter Drucker says "analysis" is primary task for
AP0934 -           meeting responsibilities to improve and maintain earnings.
AP0935 -           ref SDS 25 7911
AP0937 -            ..
AP0938 -           [On 970910 executive does not have time to think. ref SDS 64
AP0939 -           3479
AP0941 -        ..
AP0942 -       In the manual world, where relevant information of prior related
AP0943 -       events is not readily at hand, and in which writing is a chore,
AP0944 -       analysis is difficult.  SDS changes this equation by providing
AP0945 -       background in a useful form.  It expedites analysis, so there
AP0946 -       are better decisions and fewer mistakes. This takes less time
AP0947 -       and means less litigation because fewer mistakes occur and the
AP0948 -       record shows this.
AP0950 -        ..
AP0951 -       NWO explains using SDS to enable good management consistently
AP0952 -       takes leadership with a broader vision. ref OF 2 5653
AP0953 -
AP0954 -           [Discussion with Stan Mosk on 911130, ref SDS 13 3606.]
AP0955 -
AP0956 -           [...and analysis on accountability at ref SDS 13 3116,]
AP0958 -            ..
AP0959 -           [On 950204 SDS provides a lot of fire power to improve
AP0960 -           reading and writing. ref SDS 31 4995
AP0961 -
AP0962 -
AP0963 -
AP0964 -
AP0965 -
AP0966 -
AP0967 -
AP0968 -
AP0969 -
AP0970 -
AP0971 -
AP0972 -
AP0973 -
AP0974 -
AP0975 -
AP0976 -
AP10 -