CONTACTS 

SUBJECTS
Pat Welch, Support
General
Installation

0505 -    ..
0506 - Summary/Objective
0507 -
050701 - Received ref DRT 1 from Pat.
050702 -
050703 - He does not indicate if he installed the prior update, ref DIP 1.
050704 -
050705 -
0508 -
0509 - General
0510 -
051001 - Narrative Application
051002 -
051003 - Pat is trying to do SDS stuff in Wordstar.  His letter is full of what
051004 - happened, who was contacted, what he thinks about it, and what needs
051005 - to be done as a result.  In time, he may come to realize why SDS was
051006 - created:  to segment a free flowing stream of consciousness narrative
051007 - like he has created, into logical knowledge and idea segements that
051008 - can be "managed" in the near term and assembled together over and over
051009 - again when needed to accurately show idea development and history.
051010 -
051011 -
0511 -
0512 - DOS software conflict
0513 - Hard Disk Installation
0514 -
051401 - Pat says one of his programs that we backed up on his old disk and
051402 - restored to the new one, ref SDS 1 line 041010, will not run under
051403 - DOS 5.0, it only runs on DOS 3.3 which was on his old disk.  He also
051404 - understands the program cannot be backed up and restored.
051405 -
051406 - He called the publisher to get an updated program.  The publisher
051407 - requested that Pat send in his disks for DOS 3.3 and they will send an
051408 - updated program set of disks.
051409 -
051410 -
0515 -
0516 - Wordstar
0517 -
051701 - He has recognized that Wordstar is not configured into his SDS
051702 - program.  He wants to use Wordstar "as-is" because he is used to it
051703 - now.
051704 -
051705 - It is difficult to see why he wants to use SDS at all.  I think he
051706 - needs to work with Wordstar a little more, to begin to appreciate how
051707 - to use SDS and why it is so valuable.
051708 -
051709 -
0518 -
0519 - POIMS
0520 -
052001 - He indicates he has not grasped what POIMS is about; feels his mind
052002 - may have been wandering when I explained it.
052003 -
052004 - Actually, I left a draft of an article on POIMS for him to read at his
052005 - leisure.  Will remind him of this, and send him revised pages 1 and 3.
052006 -
052007 -
052008 -
0521 -

SUBJECTS
Pat Welch, Support, General
Training, General
SDS Marketing
Evaluation by Others
Help & Profile system

0808 - SDS Help
0809 -
0810 -
081001 - He feels we should edit some of Help to remove the sales information.
081002 -
081003 - I have thought this should be done also, and have done some work on
081004 - it.  On the other hand, when users say they do not grasp what POIMS is
081005 - about, it seems to me Help should explain why SDS does what it does.
081006 -
081007 - Perhaps Pat could make some specific suggestions with respect to
081008 - editing Help.  He feels simpler, more concise language would be more
081009 - helpful.
081010 -
081011 - I need to watch people use SDS in order to figure out what to say
081012 - about which issues that arise.  My general view is that if I spent a
081013 - few days to a week teaching people the program structure then the main
081014 - functions, they could learn the rest themselves.
081015 -
081016 -
0811 -