CONTACTS 
0201 - O-0439 0201 Interstate Construction    916 351 0622 fax 0950
020101 - Ms. Kathleen Swanson,

SUBJECTS
WMA Marketing, Customer
Perceived Value
Diary record to increase
understanding
SDS Theory

0507 -    ..
0508 - Using SDS
0509 -
050901 - Kath has not been using SDS for about the past month. She said she
050902 - has too much going on to work with the program, and has "... nothing
050903 - to write about in SDS."
050904 -
050905 - Kath advised that her boss, Bob Rydell, asked her recently for ideas
050906 - on implementing more Wordperfect 5.1 features into Interstate's
050907 - administrative procedures.  They want to accomplish SDS tasks with
050908 - Wordperfect.
050909 -
050910 - Kath said Interstate is using a consultant, Judy Brown, to assist
050911 - interstate with office operations.  Kath is concerned Judy is
050912 - "watching" her in a negative sense relative to her job performance.
050913 - She understands Judy is a friend of Rita's and that Judy is an AAA
050914 - person.  I suggested Kath call Judy and request her assistance in
050915 - carrying out Bob's request.
050916 -
050917 - Kath wants to install Wordperfect 5.1 on our computer and is concern-
050918 - ed I will be disappointed she is not using SDS more instead of try-
050919 - ing to apply Wordperfect for SDS operations.  I assured her that
050920 - while I am sad that I have not been able to adequately explain SDS to
050921 - her so she can accomplish her objectives, I also strongly feel she
050922 - should do the things she believes will advance her business career. I
050923 - explained how to load Wordperfect 5.1 to replace version 5.0 that is
050924 - already on the computer.
050925 -
050926 - Kath said she has investigated with the employement folks I put her
050927 - in touch with a few weeks ago; but has decided not to push it until
050928 - after her operation for the cyst, discussed below.  She was informed
050929 - by the employemnt people that her skills are worth $1,800 to $2,000
050930 - per month.  She took a typing test that showed she can do about 102
050931 - words per minute.  She feels if she can learn shorthand, this will
050932 - improve her marketability.
050933 -
050934 - I suggested that if she can learn SDS, she can significantly increase
050935 - her value.  Kath does not agree with this proposition.
050936 -
050937 - She said Eddie is moving in with them in a week or so, after they get
050938 - their place painted.  He has purchased a new car, and is driving to
050939 - Washington to pick up Patty to bring her down for a week.
050940 -
050941 - Kath advised Patty is living in a house by herself now, with just a
050942 - bed, a filing cabinet and a computer she has borrowed from someone.
050943 - She has two part time jobs to pay the rent.
050944 -
050945 - Call Patty to follow up with her.
050946 -
050947 -
050948 - Kath needs an operation on a cyst that has gotten pretty bad.  She
050949 - has had it for a year and now must do something about it.
050950 -
050951 - She has a claim on their car that was damaged recently in an
050952 - accident.
050953 -
050954 -
0510 -
0511 - Applying SDS
0512 -
051201 - I explained to Kath that she would be able to figure out more con-
051202 - sistent and comprehensive actions to take in connection with all of
051203 - the above matters, if she would begin entering each activity into her
051204 - SDS record.  In other words, she has a lot to write about in SDS.
051205 -
051206 - I gave her an example of the memo, ref SDS 5, I sent about Steph's
051207 - recent situation, and pointed out this would have enabled me to
051208 - assist her, if she needed and wanted assistance.  Kath feels this
051209 - memo was cold and showed I do not care about Stephanie.  I explained
051210 - that the memo was the best way to help her, if she actually had the
051211 - problems she complained about.  With an accurate record, specific
051212 - actions can be planned and carried out that cannot otherwise be
051213 - performed by anyone.
051214 -
051215 - Kath feels this is incorrect.
051216 -
051217 -
0513 -
0514 - Conclusion
0515 -
051501 - Kath feels pressure about having the computer and being obligated to
051502 - learn SDS.  There is no point in her feeling this way.  She does not
051503 - need that level of machine to do wordprocessing.  We need to figure
051504 - out how to get her a machine that can run Wordperfect, and put the
051505 - larger machine in the hands of someone who can try SDS.
051506 -
051507 - Ross has an XT that will drive Wordperfect, maybe these can be
051508 - switched.
051509 -
051510 -
0516 -