CONTACTS
0201 - Amazon.com
020101 - Mr. Justin C-NLN;
020103 - Order Department
SUBJECTS
Ariss SVG2482AC Modem Router Combination Serial Number A4G5-JR6D-CC0
2403 -
2403 - ..
2404 - Summary/Objective
2405 -
240501 - Follow up ref SDS 13 0000. ref SDS 12 0000.
240502 -
240503 - Purchased from Best Buy in Pleasant Hill an Arris model SVG2482-AC
240504 - modem router device with sufficient speed to support Comcast cable
240505 - Internet service that was upgraded this morning to 300 mbps.
240506 - ref SDS 0 KU8M The store in Pleasant Hill was out of stock, so drove
240507 - to Vallejo and received the new device at the Vallejo store.
240508 - ref SDS 0 HF6M Back in Concord, removed cables and the Arris modem
240509 - and Netgear router, then installed the new device. ref SDS 0 WW8H The
240510 - new system initated online activation with Comcast. Internet,
240511 - television, email and telephone service is not restored. ref SDS 0
240512 - TZ99 Will consider getting a backup battery to maintain service
240513 - during a main power outage. ref SDS 0 G37F
240514 -
240515 -
240516 -
240517 -
240519 - ..
2406 -
2407 -
2408 - Progress
2409 -
240901 - Modem Review Upgrade Network Performance and Save Rental Expense
240902 -
240903 - Follow up ref SDS 13 SI5G.
240904 -
240905 - Background reported on 130710 1223. ref SDS 11 TK5H
240907 - ..
240908 - On 130706 review found currently installed Netgear router and Cat5
240909 - cables are all below catagory 6 gigabit performance. 130706 1917,
240910 - ref SDS 9 QP5H
240912 - ..
240913 - At that time, Comcast was planning to install new upgraded equipment
240914 - to replace existing modems and routers rented from Comcast for using
240915 - Comcast cable communication services. The new equipment would combine
240916 - modem and router functions into a single device, shown in the record
240917 - on 130714 1701. ref SDS 12 W65G Comcast history of failing to perform
240918 - billing agreements indicated continued reliance on Comcast for network
240919 - equipment would result in higher rental expense. ref SDS 12 YM9F
240921 - ..
240922 - On 130713,0103 ordered from Amazon Arris TM822G Touchstone® DOCSIS 3.0
240923 - 8x4 Ultra-High Speed Telephony Modem. ref SDS 13 526K Description of
240924 - this modem says "With the TM822G, cable operators can offer data
240925 - services at speeds greater than 300 Mbps.
240927 - ..
240928 - On 130726 1428 received Arris TM822G modem on Amazon order
240929 - 104-3948262-6593861. ref SDS 15 IP5M
240931 - ..
240932 - On 130727 1844 received Amazon order 104-3948262-6593861 for Arris
240933 - TM822G modem, ref SDS 16 IP5M; installed and activated to replace
240934 - Comcast Arris modem. ref SDS 16 PSUV
240936 - ..
240937 - On 200708 0745 received billing from Comcast for telephone, Internet
240938 - with email, and television service in the amount of $149.14. This was
240939 - $25 more than the agreed monthly rate. ref SDS 17 ES3O Called Comcast
240940 - and found the prior agreement expired. Comcast new 1 year agreement
240941 - for $134. The Comcast representative advised this new agreement will
240942 - provide increased Internet speed at 300 mbps. ref SDS 17 N56I
240944 - ..
240945 - This morning on 200717 0714 there was no Internet service. Applied
240946 - atandard procedure to reset modem and router by disconnecting power to
240947 - both devices for 10 seconds, then reconnect. However, this did not
240948 - fix the problem. ref SDS 18 0V4O Called Comcast and talked to Andy.
240949 - She attempted to reset connection to the modem. ref SDS 18 826L This
240950 - failed. Called Comcast again. Arranged for technical agent to call
240951 - back. Anthony called back. He advised that Comcast completed
240952 - upgrading Internet equipment this morning. It requires modem that
240953 - supports minimum 300 mbps data transfer rate. He said Arris TM822G
240954 - does not support 300 Mbps, so customer must upgrade equipment. Anothy
240955 - said Comcast will upgrade for additional $15. ref SDS 18 EV4X
240956 -
240957 -
240959 - ..
240960 - Modem Arris SVG2842AC Modem Router Combination WiFi Speeds to 1750 MPBS
240961 -
240962 - Follow up ref SDS 13 KU8M.
240963 -
240964 - After researching modems for compliance with Comcast cable Internet
240965 - service upgrade, reported on 200717 0714, ref SDS 18 YK38, drove to
240966 - Best Buy in Pleasant Hill. Enroute Kathy called from Amy's home in
240967 - Elk Grove South of Sacramento, where she has been living in recent
240968 - weeks while recovering from surgery to repair her broken arm. Michael
240969 - had done further research. He explained that Netgear and Arris both
240970 - manufacture cable modem and router combination devices with WiFi DTR
240971 - speed 1750 MBPS, and so satisfy Comcast requirements, cited by Anthony
240972 - in the call earlier this morning, reported in another record on 200717
240973 - 0714. ref SDS 18 EV4X Michael noted that the Arris model SVG2482AC
240974 - provides telephone connection ports, but the Netgear devoce does not
240975 - support integrated telephone connections. Michael also found Best Buy
240976 - in Pleasant Hill does not have the Arris device in stock. We
240977 - considered Kathy could get it at Best Buy in Elk Grove, however, that
240978 - store is also sold out for this device.
240980 - ..
240981 - On reaching Best Buy in Pleasant Hill, a sales agent found they have
240982 - Arris model SVG2482AC modem router in stock at the Vallejo store.
240983 - Therefore, executed a purchase transaction and payment, shown in Best
240984 - Buy letter transmitting the invoice, see below, ref SDS 0 LQ3I, as
240985 - follows...
240986 -
240988 - ..
240989 - Best Buy #135
240990 - 3260 Buskirk Aveue
240991 - Pleasant Hill, CA 94523
240993 - ..
240994 - Date.................... 2020 07 17 1252
240996 - ..
240997 - Order.................... 1120199361413
240998 -
240999 - 100000-954729-573904-154462-526085-46660
241000 - 0135 020 7090
241001 -
241002 -
241003 - 5791602 SVG2482-AC........................ $176.16
241004 - ARRIS SVG2482 24 x 8 CABLE VOICE
241005 - $189.99 was price
241006 - 8.00 sale discount
241007 - 5.83 price match comp with Amazon
241009 - ..
241010 - Pickup order...... 1120199361413
241011 - Pickup in store.... 2020 07 17
241012 - Vallejo CA (#1128)
241014 - ..
241015 - Sales tax................................. 14.75
241017 - ..
241018 - Total..................................... $190.91
241020 - ..
241021 - Posting expense ledger...
241025 - ..
241026 - This product was not in stock at the Pleasant Hill store. The
241027 - salesman made arrangements to pickup the purchased item at Best Buy in
241028 - Vallejo.
241030 - ..
241031 - Drove to Best Buy in Vallejo.
241032 -
241034 - ..
241035 - Received...
241036 -
241037 - Arris
241038 - Surfboard
241039 - Internet, WiFi & Voice modem
241040 -
241041 - Model.................. SVG2482AC
241042 - Pin.................... 1000425
241043 - Serial number.......... A4G5 JR6D CC00 845
241044 - C MAC ID............... 60 D2 48 EF C2 21
241046 - ..
241047 - Certified to work wtih Internet service provider Xfinity
241049 - ..
241050 - WiFi speeds up to 1750 MBPS
241051 - 802.11ac Wi-Fi
241052 - Dual band concurrent Wi-Fi
241053 - 3x3 MiMO antennas
241054 -
241055 - 4 Products in 1 Device
241056 - DOCSIS 3.0 cable modem
241057 - 802.11 AC Wi-Fi access point
241058 - 4 port Ethernet router
241059 - 2 port telephony modem
241060 -
241061 - 2-year limited warranty
241063 - ..
241064 - System Requirements
241065 - Xfinity Internet & Voice Service required
241066 -
241067 -
241069 - ..
241070 - Arris can be called for technical support...
241071 -
241072 - 1 877 466 8646
241073 -
241074 -
241075 -
241076 -
241078 - ..
2411 -
2412 -
2413 - 1352
2414 -
241401 - Returned home. Removed existing Arris modem and Netgear router and
241402 - network wiring. Reviewed the record setting up the existing network,
241403 - including name and password, reported on 130727 1844. ref SDS 16 0001
241405 - ..
241406 - Reviewed instructions for new Arris combination modem and router.
241408 - ..
241409 - Initially setup the Arris Surfboard model SVG2482AC modem router
241410 - combination device, per above. ref SDS 0 SG3L Connected network
241411 - cables for main PC c24 and the notebook pc c23, both in the office,
241412 - and also supplemental pc in bedroom c22. Connected electrical power,
241413 - telephone system cable, and Comcast main data cable. Placed the unit
241414 - at North end of workstation desktop.
241415 -
241416 -
241418 - ..
241419 - Arris SVG2482AC web manager can access to setup network security
241420 - configuration...
241421 -
241422 - Gateway > Login
241423 -
241424 - Use any web browser
241425 - In the address bar enter...
241426 -
241427 - 10.0.0.1 Enter
241429 - ..
241430 - Default username and password...
241431 -
241432 - Username.......... admin
241433 - Password.......... password
241434 -
241435 -
241436 -
241437 -
241439 - ..
241440 - After electrical power cable was connected, Comcast came online
241441 - automatically for activation. Took about 10 minutes for all services
241442 - to activate shown by blinking lights on the device for...
241443 -
241444 - Power
241445 - US DS
241446 - Online
241447 - 2.4 GHz
241448 - 5 GHz
241449 - Tel 1
241450 - Tel 2
241451 - Battery.............. see below, ref SDS 0 G37F
241453 - ..
241454 - Set up...
241456 - ..
241457 - Name WiFi Network............... wifi1
241458 - Password........................ poimssds
241460 - ..
241461 - Xfinity voice number............ 925 849 4745
241462 -
241464 - ..
241465 - We continued using...
241466 -
241467 - Xfinity account login name...... rodwelch@comcast.net
241468 - Xfinity account password........ poimssds
241469 -
241471 - ..
241472 - Netgear genie functions with new Arris modem router.
241474 - ..
241475 - Battery for Arris SVG2482AC modem router...
241476 -
241477 - Arris
241478 -
241479 - https://shop.surfboard.com/arris-surfboard-svg2482ac-touchstone-tg2472-modems-8-hour-battery-and-arris-touchstone-tg8-tm5-tm6-tm7-tm8-modems-10-12-hour-battery-sku-790512/#:~:text=ARRIS%20Touchstone%20TM5%2FTM6%2FTM7,5%20Hour%20Battery%20%2D%20SKU%20790513&text=ARRIS%20battery%20pack%20for%20Touchstone%20TM502G%2C%20TM502H%2C%20TM504G%2C%20TM504H,TM602H%20and%20TM722G%20telephony%20modems.
241481 - ..
241482 - ARRIS SURFboard SVG2482AC/Touchstone TG2472 Modems 8 Hour
241483 - Battery and ARRIS Touchstone TG8/TM5/TM6/TM7/TM8 Modems 10/12
241484 - Hour Battery -
241486 - ..
241487 - SKU.............. 790512
241489 - ..
241490 - Price........................ $59.95
241492 - ..
241493 - Out of stock
241495 - ..
241496 - Amazon shows they have the batter for $95.
241497 -
241498 -
241499 -
241500 -
241501 -
241503 - ..
2416 -
2417 -
2418 - 1741
2419 -
241901 - Activation complete. Received letter from Comcast saying...
241902 -
241903 - 1. Subject: Your Xfinity services are ready
241904 - Date: 2020-07-17, 17:38
241908 - ..
241909 - 2. Activation confirmation My Account
241911 - ..
241912 - 3. Thank you for activating
241914 - ..
241915 - 4. Your Internet and Voice services are ready for you to use.
241917 - ..
241918 - 5. For Voice settings and information at your fingertips, download
241919 - the Xfinity Connect app. Plus, use the Xfinity WiFi Hotspots
241920 - app to find hotspots near you. Xfinity My Account gives you
241921 - simple, easy and fast account management of your new services.
241923 - ..
241924 - 6. Visit My Account
241925 -
241926 - All part of our commitment to you
241928 - ..
241929 - Comcast Logo
241931 - ..
241932 - This is a service-related email. Comcast will occasionally send
241933 - you service-related emails to inform you of service upgrades or
241934 - new benefits.
241936 - ..
241937 - 7. Please do not reply to this email, it is not monitored. If
241938 - you'd like to contact us, please visit our website here.
241940 - ..
241941 - 8. Comcast respects your privacy. For a complete description of
241942 - our privacy policy, click here.
241944 - ..
241945 - 9. 2017 Comcast. All rights reserved. All trademarks are the
241946 - property of their respective owners.
241948 - ..
241949 - 10. Comcast Cable, One Comcast Center, 1701 JFK Boulevard,
241950 - Philadelphia, PA 19103 Attn: Email Communications
241951 -
241952 -
241954 - ..
241955 - Have now restored all Comcast cable high-speed communication services
241956 - including...
241957 -
241958 - Internet
241959 - Email
241960 - Telephone
241961 - Television
241963 - ..
241964 - These services were inactive this morning, because Comcast upgraded
241965 - cable communication services, and the prior modem and router devices
241966 - were unable to support the upgraded system, reported in another record
241967 - on 200717 0714. ref SDS 18 0V4O
241969 - ..
241970 - Network functional and fully operational. Comcast "activation"
241971 - configured the new router feature so can transfer data files between
241972 - all computers in both directions, as with the prior system.
241974 - ..
241975 - Television service active.
241977 - ..
241978 - Tivo television DVR feature working to record movies and download to
241979 - personal computers for playback.
241980 -
241981 -
241983 - ..
2420 -
2421 -
2422 - 1805
2423 -
242301 - Decided having Arris modem router on the workstation desktop was
242302 - inefficient, so moved it to the complementatary sidetable at South end
242303 - and behind the workstation. This required switching cabling and power
242304 - connections.
242305 -
242306 -
242308 - ..
2424 -
2425 -
2426 - 1829
2427 -
242701 - Received letter from Best Buy submitting receipt for buying Arris
242702 - modem router combination...
242703 -
242704 - 1. Subject: Your Best Buy receipt
242705 - Date: 2020-07-17, 12:53
242709 - ..
242710 - Member ID................ 4864659022
242712 - ..
242713 - 2. Rod, thank you for shopping at Best Buy+®.
242715 - ..
242716 - 3. Thank you for requesting an e-mail copy of your receipt. The
242717 - details of your purchase are below.
242719 - ..
242720 - 4. All your purchases are also available to view online - just
242721 - click on the â¬SView My Purchasesâ¬ý button.
242723 - ..
242724 - 5. If you need to make a return or exchange, please review our
242725 - Return and Exchange Policy.
242727 - ..
242728 - 6. We appreciate your business and look forward to seeing you
242729 - again soon.
242731 - ..
242732 - 7. Sincerely,
242734 - ..
242735 - 8. Your Customer Care Team
242736 - Member ID: 4864659022
242738 - ..
242739 - 9. View My Purchases
242740 - Your Best Buy Receipt
242741 - Keep for your records
242742 - barcode
242743 - ******* Duplicate Receipt *******
242744 -
242745 - *********** START RECEIPT ***********
242747 - ..
242748 - 10. Welcome to Best Buy #135
242749 - 3260 BUSKIRK AVE
242750 - PLEASANT HILL, CA 94523
242751 -
242752 -
242754 - ..
242755 - 11. Val:100000-954729-573904-154462-526085-46660
242756 -
242757 - 12. 0135 020 7090 07/17/20 12:52
242758 -
242759 -
242760 - 13. 5791602 SVG2482-AC 176.16
242761 - ARRIS SVG2482 24X8 CABLE VOIC
242762 - 189.99 Was Price
242763 - 8. 0- Sale Discount
242764 - 5. 3- PRICE MATCH COMP
242765 - Pickup Order #1120199361413
242766 - Pickup In Store: 07/17/2020
242767 - VALLEJO CA (#1128)
242768 - Sales Tax 14.75
242769 - ----------
242770 - Subtotal 176.16
242771 - Sales Tax 14.75
242772 - ==========
242773 - Total 190.91
242774 -
242775 - 14. **********3423 ChipRead USD$ 190.91
242776 - US DEBIT - DEBIT
242777 - WELCH/ RODNEY
242778 - Approval 770813
242779 - Verified By PIN
242781 - ..
242782 - 15. CARD ENTRY: Chip
242783 - MODE: Issuer
242784 - AID: A0000000980840
242785 - Reference Number: 20012525559044
242787 - ..
242788 - 16. Other Savings: 13.83
242789 - Total Savings: 13.83
242791 - ..
242792 - 17. My Best Buy
242793 - Member ID 4864659022
242795 - ..
242796 - 18. ROD,
242797 - Thanks for shopping at Best Buy today!
242798 - Your My Best Buy balance as of 07/17/2020
242799 - Posted points: 0
242800 - Go to BestBuy.com for more info
242802 - ..
242803 - 19. Return/Exchange Policy: 15 days on most
242804 - purchases. 14 days on devices that can be
242805 - activated and cell phones. For details,
242806 - including COVID-19 extended return policy,
242807 - go to BestBuy.com/Returns
242809 - ..
242810 - 20. To learn about privacy practices,
242811 - Go to BestBuy.com/Privacy
242813 - ..
242814 - 21. Your Customer Service PIN is:
242815 - 0135 020 7090 071720
242816 -
242817 - 22. ************ END RECEIPT ************
242818 - =====================================
242819 -
242821 - ..
2429 -
2430 -
2431 - 1834
2432 -
243201 - Received another letter from Best Buy for picking up the order at the
243202 - vallejo store....
243203 -
243204 - 1. Subject: Your order is ready for pickup. Order #1120199361413.
243205 - Date: 2020-07-17, 12:57
243209 - ..
243210 - 2. Contactless Curbside Pickup.
243212 - ..
243213 - 3. Let us know when you arrive by clicking the+ yellow button
243214 - below and we'll bring your items to you⬠just pop your trunk
243215 - and be on your way. Learn more+ ⬺
243217 - ..
243218 - 4. Exciting news, Rod. It's time to pick up your order.
243220 - ..
243221 - 5. Just let us know when you're parked at the store and we'll
243222 - bring your item(s) to you.
243224 - ..
243225 - 6. We look forward to seeing you!
243227 - ..
243228 - 7. Sincerely,
243230 - ..
243231 - 8. Your Customer Care Team
243233 - ..
243234 - 9. Order Date: 07/17/2020
243236 - ..
243237 - 10. Order #
243238 - 1120199361413
243240 - ..
243241 - 11. Curbside Pickup Instructions
243242 - Curbside Pickup Instructions
243243 -
243244 - 12. barcode
243245 - Make sure we're open before coming to pick up your order.
243246 - Check your location's hours and information+ ⬺
243247 - Store Pickup Items
243248 -
243249 -
243251 - ..
243252 - 13. ARRIS - SURFboard AC-1750 Dual-Band Wi-Fi Router with 24 x 8 DOCSIS 3.0 Cable Modem - White
243253 - Model: SVG2482-AC
243254 - SKU: 5791602
243256 - ..
243257 - 14. Qty
243258 - 1
243259 - Will be picked up by: Rod Welch
243261 - ..
243262 - 15. Available for Pickup
243263 - Vallejo
243264 - 1182 Admiral Callaghan Ln
243265 - Vallejo, 94591-3700
243267 - ..
243268 - 16. What You Need To Know
243269 - Store Pickup
243271 - ..
243272 - 17. Before Heading to the Store
243273 - ⬢+ Check out the Curbside Pickup Instructions Page for store hours and directions
243274 - Essentials You Must Bring With You
243275 - ⬢+ Your government-issued photo ID
243276 - ⬢+ A copy of this e-mail (printed or on a phone/tablet)
243277 - ⬢+ The credit card used to place this order: *************423
243278 - ⬢+ IMPORTANT: only you (the person named on this credit card) can pick up this order
243279 - When You Get to the Store
243280 - ⬢+ Let us know when you're here from the Curbside Pickup Instructions Page
243281 - ⬢+ Show the barcode in this email to the associate bringing out your order
243282 - There's a Deadline
243283 - ⬢+ We'll keep your order waiting until the end of the day on Thursday, July 23, 2020
243284 - ⬢+ To request an extension on your pickup deadline, visit your Order Details page on BestBuy.com+® and click on "Extend Pickup Deadline"
243285 - ⬢+ If it's not picked up by then, we'll cancel it and refund your payment
243286 - For Items Not Listed
243287 - ⬢+ Any items not listed above will be billed separately
243288 - ⬢+ We'll send separate status updates for those items
243290 - ..
243291 - 18. Featured Help Topics
243293 - ..
243294 - 19. Change your store pickup option
243296 - ..
243297 - 20. How store pickup works
243299 - ..
243300 - 21. Return & Exchange Policy
243302 - ..
243303 - 22. Canceling an item or a full order
243305 - ..
243306 - 23. Price Match Guarantee
243308 - ..
243309 - 24. Best Buy Trade-In & Recycling
243310 -
243311 -
243313 - ..
2434 -
2435 -
2436 - 1841
2437 -
243701 - Received another letter from Best Buy notifying order #1120199361413
243702 - has been picked up at Best Buy in the vallejo store....
243703 -
243704 - 1. Subject: Your order 1120199361413 has been picked up.
243705 - Date: 2020-07-17, 13:26
243709 - ..
243710 - 2. Thanks for shopping with us, Rod.
243712 - ..
243713 - 3. This email is to confirm that your order was picked up on
243714 - 07/17/2020 at the VALLEJO CA Best Buy+® location.
243716 - ..
243717 - 4. Thanks for stopping in, and we look forward to seeing you at
243718 - Best Buy again soon
243720 - ..
243721 - 5. Sincerely,
243723 - ..
243724 - 6. Your Customer Care Team
243726 - ..
243727 - 7. Order Date: 07/17/2020
243729 - ..
243730 - 8. Order #
243731 - 1120199361413
243733 - ..
243734 - 9. View Order Details
243735 - Store Pickup Items
243736 -
243737 -
243739 - ..
243740 - 10. ARRIS - SURFboard AC-1750 Dual-Band Wi-Fi Router with 24 x 8 DOCSIS 3.0 Cable Modem - White
243741 - Model: SVG2482-AC
243742 - SKU: 5791602
243744 - ..
243745 - 11. Qty 1
243747 - ..
243748 - 12. Pickup Complete:
243749 - Fri 7/17
243750 -
243752 - ..
2438 -
2439 -
2440 - 1852
2441 -
244101 - Received another letter from Best Buy notifying order #1120199361413
244102 - has been picked up at Best Buy in the vallejo store....
244103 -
244104 - 1. Subject: Thanks for signing up and welcome to My Best Buy.
244105 - Date: 2020-07-17, 17:27
244109 - ..
244110 - 2. View: + Web
244111 -
244112 - https://view.emailinfo2.bestbuy.com/?qs=b52982830b014300eb44fd9eae8fd46cb3d359091a43d93b3374a1783135d9ca186e1ed2a9c5042bafad92c6185d67614072902a0195e30b4ea228064c4cc2e9a1727ec3d2e3692ebf0a6fcdb5ff4285
244114 - ..
244115 - 3. Ready in one hour
244116 - with curbside pickup.*
244118 - ..
244119 - You can count on us.
244120 - Learn More
244122 - ..
244123 - You're so close.
244125 - ..
244126 - Confirm your email address and you'll get updates on the latest
244127 - deals, tech and My Best Buy+®+ offers.*
244129 - ..
244130 - Confirm Now
244132 - ..
244133 - Did not confirm, so have not actually signed up.
244134 -
244135 -
244136 -
244137 -
244138 -
244139 -
244140 -
244141 -
244142 -
244143 -
244144 -
244145 -
244146 -
244147 -
2442 -
Distribution. . . . See "CONTACTS"