CONTACTS
0201 - Comcast Corporation
020101 - Mr. Customer Assistant
020103 - Customer Support Department
SUBJECTS
Comcast Internet Access Failed Email Service Restored Power Router O
3403 -
3403 - ..
3404 - Summary/Objective
3405 -
340501 - Follow up ref SDS 7 0000. ref SDS 2 0000.
340502 -
340503 -
340504 -
340505 - [On 200717 1137 Comcast cable Internet services for
340506 - Internet, email, telephone and television were restored.
340507 - ref SDS 8 RZ5K
340508 -
340509 -
340510 -
340512 - ..
3406 -
3407 -
3408 - Progress
3409 -
340901 - On 100915, Comcast installed telephone service that includes Internet
340902 - and email. ref SDS 1 IE8X
340904 - ..
340905 - On 170310 0152 while working on c21, there was suddenly no access to
340906 - Internet. This was similar to prior failed Internet access on 100922
340907 - 1951. ref SDS 2 0V5O
340909 - ..
340910 - Similarly, this morning came into the office and noticed some of 6
340911 - modem lights were out. Also the light on the router seemed out.
340912 - There was no Internet service.
340913 -
340914 - [On 200717 1137 Comcast cable Internet services for
340915 - Internet, email, telephone and television were restored.
340916 - ref SDS 8 RZ5K
340918 - ..
340919 - Applied prior guidance to...
340920 -
340921 - 1. Router disconnect electrical power.
340922 - 2. Modem disconnect electrical power.
340923 - 3. Wait 20 seconds.
340924 - 4. Modem connect power.
340925 - 5. Router connect power.
340927 - ..
340928 - Today, this did not solve the problem again.
340929 -
340931 - ..
340932 - There is a telephone number for Comcast...........
340933 -
340934 - 800 266-2278
340936 - ..
340937 - Called Comcast.
340939 - ..
340940 - Talked to Andy.
340942 - ..
340943 - Asked if Internet service is down?
340945 - ..
340946 - Andy said the service was out last night, but should be working now.
340948 - ..
340949 - She asked about modem lights.
340951 - ..
340952 - From left to right...
340953 -
340954 - Blinking light
340955 -
340956 - Blank light node
340957 -
340958 - 4 solid lights.
340960 - ..
340961 - She reset the service. Lost the telephone connection, but the moden
340962 - lights came back up.
340964 - ..
340965 - From left to right...
340966 -
340967 - Blinking light
340968 -
340969 - Blank light node
340970 -
340971 - 5 solid lights.
340973 - ..
340974 - After all the lights came up, modem condition returned to...
340976 - ..
340977 - From left to right...
340978 -
340979 - Blinking light
340980 -
340981 - Blank light node
340982 -
340983 - 4 solid lights.
340985 - ..
340986 - Still no access to Internet.
340987 -
340988 -
340989 -
340991 - ..
3410 -
3411 -
3412 - 1043
3413 -
341301 - Internet service still out, so called Comcast again...
341302 -
341303 - This time got recorded message that Comcast has completed a system
341304 - upgrade in this area. Instructions were...
341305 -
341306 - Disconnect power to modem for 10 seconds, then restore.
341308 - ..
341309 - In 10 minutes, Comcast would complete reset of service to the
341310 - moden.
341312 - ..
341313 - Try to connect browser to test for Internet service.
341315 - ..
341316 - If no service, call Comcast again.
341317 -
341318 -
341320 - ..
3414 -
3415 -
3416 - 1100
3417 -
341701 - Received call from Anthony.
341702 -
341703 - Anthony said our Aris modem won't handle 300 mbps. So we need a new
341704 - modem.
341706 - ..
341707 - [On 200717 1137 Comcast cable Internet services for
341708 - Internet, email, telephone and television were restored.
341709 - ref SDS 8 0001
341711 - ..
341712 - This modem was purchased from Amazon
341714 - ..
341715 - Will be out of service for 3 - 5 days.
341717 - ..
341718 - Have to call Comcast with MAC address and model.
341720 - ..
341721 - Comcast is providing combination modem router for $15 per month...
341722 -
341723 - XB6 Aris or Technicolor
341724 -
341725 - Docsis 3.1 OS
341726 -
341727 - https://www.mydeviceinfo.xfinity.com
341729 - ..
341730 - Anthony said customers can buy the Arris XB6 modem and router
341731 - combination, but can get a modem combined with a router that will work
341732 - with Comcast applyng specification AC1750.
341733 -
341734 -
341736 - ..
341737 - Used cellphone to check and found
341738 -
341739 - Kohl's
341740 -
341741 - Netgear AC1750 WiFi Cable Modem Router
341742 -
341743 - Price................... $179.99
341744 -
341746 - ..
341747 - Amazon
341749 - ..
341750 - Netgear C6300-100NAS AC1750 (16x4) DOCSIS 3.0 WiFi Cable Modem
341751 - Router Combo (C6300) Certified for Xfinity from Comcast, Spectru,
341752 - Cox, Cablevision & more, black
341754 - ..
341755 - Price...................... $152.97
341757 - ..
341758 - Arrives July 25 - 27
341760 - ..
341761 - Sold by Amazon
341763 - ..
341764 - Seems to have only 4 ports on the back for router cables.
341765 -
341766 -
341768 - ..
341769 - Walmart
341771 - ..
341772 - Netgear C6300-100NAS AC1750 (16x4) DOCSIS 3.0 WiFi Cable Modem
341773 - Router Combo (C6300) Certified for Xfinity from Comcast, Spectru,
341774 - Cox, Cablevision & more, black
341776 - ..
341777 - Price...................... $152.00
341779 - ..
341780 - Arrives July 25 - 27
341782 - ..
341783 - Sold by Amazon
341785 - ..
341786 - Seems to have only 4 ports on the back for router cables.
341787 -
341788 -
341790 - ..
341791 - Best Buy
341793 - ..
341794 - Netgear C6300-100NAS AC1750 (16x4) DOCSIS 3.0 WiFi Cable Modem
341795 - Router Combo (C6300) Certified for Xfinity from Comcast, Spectru,
341796 - Cox, Cablevision & more, black
341798 - ..
341799 - Price...................... $157.00
341800 -
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Distribution. . . . See "CONTACTS"